English
★★★★☆
based on 39894 reviews published
Latest negative customer reviews
Delay tactic!!! DHL writes who is supposed to have received the product. This person is not known in the entire vicinity of the delivery address. I want my money back and do not want to have anything more to do with this dubious company.
According to the tracking information, the package LD244277835FR was delivered on Thursday, April 23, 2026.
We would like to inform you that we have all the documents, including the confirmation from the shipping service provider that the package was delivered to the address provided at the time of order.
We ask you to also check with your neighbors about the package.
We regret this incident, but we can confirm that the product was shipped and delivery has taken place.
Best regards,
1001hobbies
The shipment took exactly a week, so that part was great; however, I paid an extra (2-3€) for the package to have double packaging, but the game arrived only in a box without additional protections and since it was a 3kg package, both the box and the game inside arrived with bent corners and even the game box is broken in one part.
We apologize for the inconvenience caused. Please note that the book was ordered from a French website, so it is normal for it to be in French.
After verification, we have not received any email from you, and we regret that. After sending your message, you should receive an email confirming its correct receipt, as well as the number of the claim opened.
We invite you to resend your email to the following address: [email protected], in Spanish, so that our customer service can respond to your request as soon as possible.
Sincerely,
1001hobbies
Product poorly packaged and damaged in transit. One side crushed and wet leading to the product arriving in a damp condition.
We are sorry to hear that your product arrived damaged and in a damp condition due to inadequate packaging during transit.
In order to review your case and provide a suitable solution, we kindly ask you to contact our customer service team at the following address: [email protected].
We remain at your disposal to assist you further.
Kind regards,
1001hobbies
Book was French and not English. Emailed customer service with no response.
We are sorry for this inconvenience. Please note that the book was ordered from a French website, so it is normal that it is in French.
After verification, we have not received any email from you, and we regret this. Following the submission of your message, you should receive an email confirming its successful receipt, along with the reference number of the opened case.
We kindly invite you to resend your email to the following address: [email protected], in English, so that our customer service team can respond to your request as quickly as possible.
Kind regards,
1001hobbies.fr
Selling a product that was not in stock without saying so..and waiting 15 days...meh
During your order WIHAJVRGK, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 week. (BADGER 360 DELUXE - BLISTER - Shipped within 1 week)
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
My preorder took 11 months to arrive… no communication from 1001hobbies at all. When I ordered it said that it would arrive in a month. I’m really glad it arrived in the end but the customer service is awful and you might have to wait a year for your package to arrive
As stated in our terms and conditions and also in the tab "information about pre-orders", the indicated date is for informational purposes only and can be changed without prior notice, as it is provided by the supplier and may be adjusted later.
We regret the delay of this pre-order. However, a pre-order remains the best way to obtain a product that has not yet been released in Europe.
Best regards,
1001hobbies
Defective product
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with your product. Please do not hesitate to contact our customer service ([email protected]) so that we can resolve this situation quickly for you. Your satisfaction is our priority.
Best regards,
The 1001hobbies team
Unfortunately, due to a failure of the delivery service, the material arrived too late. Despite having notified 1001hobbies several times by email, my complaints were not taken into account. Too bad
We are sorry to hear that you encountered problems with the delivery. Your satisfaction is our priority, and we thank you for your feedback. We will examine your situation more closely in order to better assist you in the future. Please do not hesitate to contact us directly for any further assistance.
Best regards,
The 1001hobbies team
0 customer service and terrible tracking info
We are sorry to read your review and we apologize for this incident.
We have confirmed that your parcel was delivered on Thursday, May 21, 2026.
We have also replied to all your emails, and therefore do not understand your review.
Kind regards,
1001hobbies
Ordered in April 2025 received in May 2026. No response to emails sent or calls for refund of the order
Thank you for taking the time to share your experience.
After checking, we unfortunately found no request associated with the email address "[email protected]".
In order for us to review your case and provide you with a solution as soon as possible, we invite you to contact us at the following address: [email protected]
If possible, we also ask you to provide us with the ticket number of the complaint opened during your previous requests, to facilitate our searches.
We remain at your disposal and thank you for your understanding.
We wish you an excellent day.
Best regards,
The 1001hobbies team
The shipment did not go well, I have now asked them to send me the package to a new address and more than 1 month has passed
Thank you for your feedback and we inform you that your request has already been taken over by our customer service.
We invite you to check the email sent on April 12 to view the response provided by our service, aimed at resolving the situation.
If necessary, you can also contact us again at the address: [email protected], so we can evaluate together any alternatives that may satisfy you.
We wish you a good day.
The 1001hobbies team
Order arrived several weeks late. Very disappointed with this experience. I will not order from your site again.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not arrive on time. Your feedback is valuable and helps us improve our service. We hope you will give us another chance in the future.
Best regards,
The 1001hobbies team
After much hesitation and a long journey, FINALLY, everything has been received in good order. I don't want to say more about it.
Thank you for your feedback. We are sorry to hear that your experience took longer than expected. We are glad that you have finally received everything in good order. Your comments are valuable to us and we continue to strive to improve our service.
Best regards,
The 1001hobbies team
I ORDERED A REVELL PLOW IN 1/32 WITH VARIOUS ACCESSORIES AT THE END OF FEBRUARY. TO DATE, I HAVE RECEIVED THE ACCESSORIES BUT NO TRACE OF THE MODEL, IN FACT WITH THE LAST PACKAGE (WHICH WAS AN A4 ENVELOPE) IT WAS WRITTEN THAT MY ORDER WAS COMPLETE. AFTER 2 AND A HALF MONTHS, I AM STILL WAITING FOR THE MODEL AND ALSO FOR RESPONSES TO MY NUMEROUS EMAILS SENT, VERY POOR SERVICE.
Thank you for your feedback and we sincerely apologize for the inconvenience experienced with your order. We understand how frustrating it can be to wait for a product and we are committed to improving communication with our customers.
We invite you to contact our customer service at the email address [email protected], so we can resolve the situation and provide you with all the necessary assistance as soon as possible.
Best regards,
The 1001hobbies team
Subject: order number MFAUCRTPM, a model kit, brand Kitty Hawk. The contents of the kit are incomplete! A part (A) is missing.
Thank you for your response. We understand your frustration regarding the delivery time and we apologize for this inconvenience. Your satisfaction is our priority and we are doing everything we can to improve our service.
We would like to point out that you can contact customer service at the following email address: [email protected]
Best regards,
The 1001hobbies team
I am very disappointed with this order. I am a former customer. The box was damaged, already opened and the small parts are not numbered, I will never order from this site again. However, I am passionate about modeling.
Thank you for sharing your experience and we are sorry to hear that your order did not meet your expectations. Your passion for modeling is important to us, and we would like to help you resolve this issue. Could you please contact us directly at the email address "[email protected]" so that we can take the necessary steps?
We wish you an excellent day.
Sincerely,
The 1001hobbies team
The site states delivery in 24/48 hours, I received the package after 12 days. Furthermore, the packaging was lacking.
Thank you for your feedback. We apologize for the delay in delivery and for the insufficient packaging. We are committed to constantly improving our services and will take your comments into consideration to provide a better experience in the future.
We hope to have the opportunity to serve you again and to show you that this situation does not reflect our service standards.
Best regards,
The 1001hobbies team
Ultra disappointed. Avoid any purchase. Part of my order arrived after a very long delay and one item was damaged that was supposed to be replaced, but after another long delay, nothing but offers to have and no commercial gesture for a refund that is hard to obtain and will require another long delay...
We are sincerely sorry to learn that your experience with 1001hobbies did not meet your expectations. Your satisfaction is essential to us, and we take your feedback very seriously. We are committed to improving our services and ensuring better communication in these situations. Please do not hesitate to contact our customer service directly, so that we can find a quick and satisfactory solution together.
Thank you for your understanding.
Best regards,
The 1001hobbies team.
No order:ROFLQKXHO
Thank you for taking the time to leave us your feedback.
We are sincerely sorry to learn that you received an item different from the one ordered. To resolve this issue as quickly as possible, we invite you to contact us directly via:
• The form available at the bottom right of our site
• Our email address: [email protected]
We will do our best to provide you with a quick solution and ensure your complete satisfaction.
Thank you for your understanding, and we hope to see you soon on 1001Hobbies.
Best regards,
The 1001Hobbies team
Order placed on March 13 and received on April 23.
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. Your experience is important to us, and we will look into this matter to improve our services. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The 1001hobbies team.
Package received patched with tape, someone clearly damaged the box, the price requested to increase the protection of the sent item is completely to be reviewed. A rigid protection is needed, a layer of bubble wrap is not sufficient for that, in short, this is the last time I order... too bad we can't attach photos for you to realize!.... Goodbye.
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations. Your experience is important to us, and we will look into this matter to improve our services. Please do not hesitate to contact us directly if you have any questions or concerns.
Best regards,
The 1001hobbies team.
It has been weeks since I placed my order and have not received it. You have not provided any tracking info and give mixed messages on the status of the order. This is supposed to be a birthday gift for my grandson.
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with your order. We understand how important it is to receive your items on time, especially for a special occasion. Please reach out to our customer service team, and we will do our best to resolve this matter promptly.
Best regards,
The 1001hobbies Team
I was supposed to be delivered on Saturday, my package arrived on Tuesday, I paid €17 for express delivery
Thank you for your feedback. We are sorry to learn that your delivery did not meet your expectations. We understand how important delivery speed is, and your comments will help us improve our services. Please do not hesitate to contact us directly for any questions or assistance.
Best regards,
The 1001hobbies team
Not received. Sad, because you pay a lot but get nothing delivered at home. Really TOO sad for words. I just think this is a crappy company that rips you off.
Thank you for your feedback. We are sorry to hear that you have had negative experiences with your order. We strive to provide all our customers with the best possible service and appreciate your input. We would like to gain more insight into your situation to resolve this. You can reach us through our customer service.
Best regards,
The 1001hobbies Team
Not only did I wait a month but you also sent me one of the two wrong items
Thank you for your feedback. We sincerely apologize for the inconvenience and for the error in your shipment. We ask you to contact us directly to resolve the situation as soon as possible. Your satisfaction is important to us.
Best regards,
The 1001hobbies team
I am missing 3 items
Thank you for taking the time to share your opinion. We are sorry to learn that you are missing items from your order. Please do not hesitate to contact our customer service, who will be happy to assist you and resolve this issue quickly.
Best regards,
The 1001hobbies team
Usually it goes well. Here, I waited 1 month, delivered in 2 parts on the same day. Some items were announced within 1 to 2 weeks.. Moreover, the paint pots are covered with a European mention I think. So it's impossible to see the references of the pot.. I had to scratch the new label.. All this is not serious in itself but doing a little better seems possible to me.
Thank you for your feedback and we are sorry to learn that your recent experience did not meet your expectations. We take your comments very seriously and will work to improve our delivery service. Regarding the paint pots, we will also escalate this situation. Your satisfaction is important to us and we hope to offer you a better experience with your next order.
Best regards,
The 1001hobbies team
Products have not been deliveted. Contact request has been ignored. Never again.
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your order. Your concerns are important to us, and we are committed to resolving this issue promptly. Please reach out to our customer service team again, and we will ensure your request is addressed as quickly as possible.
Best regards,
The 1001hobbies Team
More than two months to receive my order. A disgrace
Thank you for your feedback, and we are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. We are doing everything we can to improve our delivery times and ensure customer satisfaction. Please do not hesitate to contact us directly for any questions or assistance you may need. Your trust is essential to us.
Best regards,
The 1001hobbies team
I am missing a package in the Jeep Willis order
Thank you for your comment. We sincerely apologize for the missing package in your Jeep Willis order. We are here to help you and resolve this situation as quickly as possible. Please feel free to contact us directly to solve this issue. Your satisfaction is our priority.
Sincerely,
The 1001hobbies team
DHL was unable to deliver and returned the package to the sender. I contacted customer service via email and since then have received neither a response, nor money, nor ordered goods.
Thank you for your feedback. We are sorry to hear that you have encountered difficulties with your order. Your satisfaction is paramount to us. We are doing everything we can to resolve this kind of issue quickly. Please contact us again so that we can provide you with a solution.
Best regards,
The 1001hobbies team
Extremely negative opinion. The star is a forced choice since without clicking at least one, the procedure does not proceed. I purchased a balsa airplane (€1.49 + €7.90 for shipping) and, considering the fragility of the item, I also requested double packaging paying an additional €2.50, for a total of €11.49. Despite this, the product was shipped in a simple envelope with minimal protections and arrived completely destroyed. I immediately sent the photos via the refund request form. Later, I was asked via email to resend the same images, which I had already provided, including the invoice and packaging. After resending all the requested material, I was asked in another email to completely destroy the product (it was already destroyed!!) and to send additional photos to proceed with the claim. I find this request absurd and the seller's behavior unacceptable. In addition to the damage, the management of my request was long, repetitive, and unprofessional in responses, despite clearly being in the wrong.
Thank you for sharing your experience and we sincerely apologize for the inconvenience encountered. Customer satisfaction is our priority and we are sorry to hear that we did not meet your expectations. We are constantly working to improve our service and the handling of requests. Your feedback is valuable and we will use it to ensure that similar situations do not occur in the future.
We are available for any further clarification and support.
Best regards,
The 1001hobbies team
One item was missing from my order even though the delivery note said all 3 had been delivered. Contacted and asked for a refund for item that was missing was given store credit. Then asked for an actual refund and was told it could take over a month. I am not confident I will receive my refund
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order. We understand how important it is for our customers to receive their items promptly and the frustration that comes with missing products.
Please rest assured that we are committed to resolving this issue and ensuring that you receive the appropriate refund as quickly as possible. Your confidence in our service is important to us, and we appreciate your patience during this process.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
The order was redirected back to the shipper and reshipped again . Im not sure if I will ever receve that order
Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your order. Please rest assured that we are here to assist you and will do our best to resolve this issue promptly. If you have any further questions or need assistance, do not hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
Did not receive the package...so no rating must put one star to validate...but zero stars
Thank you for your feedback. We are sorry to hear that you have not yet received your package. Could you please contact us at [email protected] so that we can investigate the situation and assist you as soon as possible?
Best regards,
The 1001hobbies team
The purchase was sent 8 km from my home. It's something I don't understand. In previous purchases, it has always been sent to my house.
Thank you for your comment. We regret that your experience was not completely satisfactory. Your opinion is valuable to us and helps us to continuously improve. Please feel free to contact us if you would like to share more details about your experience.
Sincerely,
The 1001hobbies team
Disastrous experience. Order placed on 09/03/2026. All items were available on the site at that date. My order is confirmed, but one item is ultimately out of stock. Expected arrival of the missing product on 21/03/2026. After this date, still no news and the product is still out of stock. I write an email to find out if there is a new date for the availability of the product. I am told, without being given a date, that the product needs to be improved before being available again. I decide to send an email to cancel my entire order, as it was for a birthday and the date would be exceeded. Two days later, I receive a notification explaining that my order has finally been sent incomplete even though I had requested its complete cancellation. In short, no consideration for the customer and dubious practices. Avoid.
Thank you for taking the time to share your experience. We are sincerely sorry to learn that your order did not meet your expectations and that the communication was not up to par.
Product received in damaged condition due to very insufficient packaging. The shipping box was largely empty and only lightly filled on one side, allowing the game to move freely during transport. The result is clear transport damage to the corners and edges of the box. Immediately after receipt, I contacted (email on April 10, then tried by phone and via the online form). To date, I have not received any substantive response. The product is unused and is still in the same condition it was delivered in. What is particularly disappointing is not only the poor packaging but the complete lack of customer service. I request a proper handling of this complaint. Based on this experience, I cannot currently recommend this webshop.
Thank you for your feedback. We are sorry to hear that your experience with 1001hobbies did not meet your expectations. Your comments about the packaging and our customer service are very valuable to us, and we take them very seriously.
We strive to provide the best service and will contact you to resolve this situation. Your satisfaction is very important to us.
Best regards,
The 1001hobbies Team
Delivery time respected, very good quality model, construction plan is well detailed. Very happy with my purchase, can't wait to finish my plane. See you soon for the next model.
We warmly thank you for your positive feedback! We are delighted to learn that you are satisfied with the quality of the model and the delivery times. We look forward to supporting you for your next modeling adventure. See you very soon on 1001hobbies!
Best regards,
The 1001hobbies team
I have not received my package to this day! It has neither arrived at my home, nor did we find it at the three DPD stations we had to visit at our own expense... and this despite the fact that they charged extra costs for packaging and shipping! From you, there was no information at all about when the package arrived where. My son, who was supposed to receive the ordered goods by Easter!!! is also very disappointed. Had I known all this beforehand, I would never have ordered from you, after all this trouble! I also do not understand why the goods were not delivered directly to my address, which I provided, or where the package is now? Therefore, I want my already paid money refunded immediately! Best regards, Helena Dacia
we sincerely apologize for hearing that you have not received your package, and we can fully understand your disappointment. At 1001hobbies, we place great importance on customer satisfaction and take your feedback very seriously.
We ask you to contact our customer service so we can resolve this issue as quickly as possible and assist you with a possible refund. Rest assured that we will do everything we can to ensure that your future experiences meet your expectations.
Thank you for your understanding and patience.
Best regards,
the team at 1001hobbies