/5
★★★★☆
based on 37512 reviews published
★★★★☆
based on 37512 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Seller kept pushing the shipment date. Promised me 3 times that the items would be shipped by the end of the month. I waited a total of 8 months on a single gunpla kit which was ready to be shipped in 1-3 days. I am still waiting on my second kit, which has yet to be shipped. Please buy somewhere else.
Miku M.
purchased on 28/05/2025
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1
/5
★☆☆☆☆
Service with a huge delay. And two items are still missing.
Alexandre L.
purchased on 23/06/2025
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1
/5
★☆☆☆☆
The box arrived damaged, the contents slightly damaged. There was no response to messages, my calls never go through and the delivery time of 2 weeks is far too long. It was the first and last time.
Robert R.
purchased on 26/06/2025
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1
/5
★☆☆☆☆
Incomplete order
Armand M.
purchased on 17/05/2025
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1
/5
★☆☆☆☆
Long time since 6 months!
Geoffrey A.
purchased on 21/02/2025
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1
/5
★☆☆☆☆
Delivery took way too long. A month and a half. And not at the scheduled place. Do not renew.
Alain B.
purchased on 21/05/2025
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1
/5
★☆☆☆☆
I waited 5 months and it was not at all what I expected, the TARDIS is completely flat and the dog needs to be built and the pieces break when detaching them.
Cody O.
purchased on 08/04/2025
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1
/5
★☆☆☆☆
Delivery time 4 months, 1001 hobbies unreachable by phone to check on this order. After delivery, the observation is that an item was missing of which I had not been informed. It was after emailing 1001 hobbies that I received the response that the item would not be delivered and that a credit note had been issued. This is the first time I have encountered this situation with them. I have been placing orders with 1001 hobbies for 5 years hoping for fewer inconveniences in the future.
Didier J.
purchased on 27/02/2025
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1
/5
★☆☆☆☆
The product is good. The delivery was bad and the dedicated service regarding this problem does not address it.
Jessica S.
purchased on 29/06/2025
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1
/5
★☆☆☆☆
Received an empty package and no response from customer service
Jérôme M.
purchased on 25/06/2025
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1
/5
★☆☆☆☆
I am missing a model of the order, if you can't get it, refund my money.
Luciano A.
purchased on 24/06/2025
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1
/5
★☆☆☆☆
Null stars! I placed my order on 31.05.25 and until today 6.7.25 have only received a partial delivery!! No information on whether and when the rest of my order will be shipped!! I will never order from 1001hobbies again!!
Susanne H.
purchased on 31/05/2025
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1
/5
★☆☆☆☆
Dishonest and unscrupulous seller. Confirms a French version when it is an English version. And of course goes silent once confronted with his contradictions. Avoid!
Arnaud Z.
purchased on 30/06/2025
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1
/5
★☆☆☆☆
I pre-ordered four models in September for a delivery initially scheduled for October, but it has been postponed several times. In December, I had to pay new shipping fees to receive only half of my order. The rest has been successively announced for March, then May, then June, and now October... more than a year after my order. I find this really unprofessional and I will not recommend you anymore.
Depond B.
purchased on 03/12/2024
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1
/5
★☆☆☆☆
My package arrived crushed and one item is missing (although the package does not seem to have been opened, I sent the complaint form a week ago and despite my follow-ups, no news
Philippe B.
purchased on 16/06/2025
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1
/5
★☆☆☆☆
I have already ordered and have never had any problems until now. When I look at the reviews many people have had the same problem as me "vague responses, incomplete follow-up, no one at the end of the line, not taking into account the shipping address delay 1 month in short bad experience. etc etc I hesitate to recommend Best regards Escarguel Michel
Michel E.
purchased on 23/06/2025
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Answer from 1001hobbies
Hello Mr. Escarguel,
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
Thank you for taking the time to share your feelings, and we are sincerely sorry that your recent experience did not meet your expectations, especially since you had never encountered any problems until now.
We fully understand your frustration regarding the delays, incomplete follow-up, and communication difficulties you have encountered. These situations do not reflect the service standards we strive to maintain.
Please know that we take your comments very seriously and are actively working to improve our processes, particularly by strengthening our customer service and optimizing logistics management.
We hope to regain your trust with your future orders and remain at your disposal to assist you as best as we can.
Do not hesitate to contact us directly if you would like us to review your case in more detail.
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Missing parts in my order
Il Pandino S.
purchased on 13/06/2025
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1
/5
★☆☆☆☆
I received my order after a month; on Friday 28 06 I placed another order will I wait as long thank you see you very soon
Pigeon P.
purchased on 28/05/2025
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Answer from 1001hobbies
Hello,
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
Thank you for taking the time to send us this comment.
We would like to renew our apologies for this incident and assure you that this delay is also very unpleasant for us.
We left you a voicemail regarding your second order to offer you a quick solution.
We remain at your disposal,
Best regards,
1001hobbies
1
/5
★☆☆☆☆
Shipping via dgp is subpar.....delivery only through their own parcel shop, not to home address
Guido D.
purchased on 23/05/2025
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1
/5
★☆☆☆☆
The same problems as for others, shipping delays not respected. Purchase of several items available for shipping the same day, payment of express shipping fees to receive it the next day as indicated, except that the order is not even shipped the next day but 3 days later... Customer service responds generically when we ask what is happening, and a small note in the message to say that they have longer delays with the change of depot. If this is really the case, it would be good to indicate it ON THE SITE before the order... Everything is more expensive than on other sites as well. Prefer other solutions for your purchases.
Romain F.
purchased on 23/06/2025
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1
/5
★☆☆☆☆
PACKAGED VERY BADLY: there was nothing inside to prevent the bottles of thinner and everything else from banging around during transport, resulting in a "mirror" sheet from Hasegawa, which cost 30 euros, arriving all crumpled. I contacted the store days ago reporting the problem (with photos) and they haven't replied. TERRIBLE.
Diego M.
purchased on 15/06/2025
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1
/5
★☆☆☆☆
For a model available shipped the same day 12 days of waiting despite the messages sent always a different lame excuse site to avoid
Jean-marc M.
purchased on 07/06/2025
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1
/5
★☆☆☆☆
More than 20 days to send the order. Supposedly because a product was not available. Yet everything was still marked as available on the site. No customer service, just a stupid and useless bot. I asked to speak to a human, and I was told that I would be called back. That never happened, but coincidentally, 1 hour later my package was shipped. Unacceptable service, 1 star is generous
Maxime L.
purchased on 03/06/2025
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1
/5
★☆☆☆☆
Incomplete receipt 6 months later
Vincent P.
purchased on 21/01/2025
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1
/5
★☆☆☆☆
Delivery in 1 month
Carole D.
purchased on 21/05/2025
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1
/5
★☆☆☆☆
Order not even available in the catalog
Jean Gabriel M.
purchased on 19/05/2025
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1
/5
★☆☆☆☆
Fatal, they didn't warn me that there was a warehouse problem. I called on Monday when they attended in Spanish and they didn't pick up the phone. The rest of the days they answered one day and didn't attend in Spanish. They kept giving me the runaround saying that it would be solved the following week and so on week after week. Very dissatisfied.
Juan Jesus S.
purchased on 12/05/2025
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1
/5
★☆☆☆☆
Package announced in stock on the site, yet delayed delivery for future stock, result, I am unhappy with this order that I do not think I will renew on your site
Xavier L.
purchased on 09/05/2025
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1
/5
★☆☆☆☆
I ordered something that should arrive within a few days, but in reality, the delivery of the order is delayed by more than a week. I placed an order on June 15 and on June 20 I was informed that the order is delayed without any mention of when I can expect the order. My previous order was also delayed. I 'think' the problem is caused by the fact that 1001 Hobbies is a box pusher like Bol.com. You have no stock anywhere; everything comes from the country of manufacture. In my case, from France.
Gha V.
purchased on 07/06/2025
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1
/5
★☆☆☆☆
Orders placed several months ago, still not honored despite multiple follow-ups. No response from customer service. Very disappointed with the customer treatment.
Guillaume M.
purchased on 18/06/2024
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Answer from 1001hobbies
Hello,
Thank you for your comment.
We inform you that part of your order has been shipped.
We remind you that, at the time of placing your order, all products were on pre-order. We clearly indicate on our site that availability dates are subject to change without notice.
Furthermore, these dates are provided as an indication by our supplier, who receives them from the manufacturer. It sometimes happens that the release dates of pre-orders are postponed several times.
Finally, the last product is still on pre-order and its release date is set for the end of August 2025.
Thank you for your understanding.
Best regards,
1001hobbies
Thank you for your comment.
We inform you that part of your order has been shipped.
We remind you that, at the time of placing your order, all products were on pre-order. We clearly indicate on our site that availability dates are subject to change without notice.
Furthermore, these dates are provided as an indication by our supplier, who receives them from the manufacturer. It sometimes happens that the release dates of pre-orders are postponed several times.
Finally, the last product is still on pre-order and its release date is set for the end of August 2025.
Thank you for your understanding.
Best regards,
1001hobbies