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★★★★☆
based on 40251 reviews published
Latest neutral customer reviews
Product conforms and is well packaged, but it took more than fifteen days to arrive and no news between the order and the arrival?..
The car is beautiful, well made, the only flaw is that the two hoods do not open and the wheels do not turn, but the quality price is there!
The order I placed does not satisfy me at all, except for the gauzy and the clear fix. The helicopter SE .313 Alouette 2 does not suit me at all. I am very disappointed with your service. I do not understand why you accept to sell unfinished models. I am very disappointed.
Thank you for sharing your feelings. We understand your disappointment regarding the helicopter SE.313 Alouette 2 and we wish to better understand your situation. Please feel free to contact us directly at the following address: [email protected] so that we can assist you.
Best regards,
The 1001hobbies team
It has taken a long time to arrive. It may have been due to the POST OFFICE
Had to paycustoms charges on top of shipping, this was declared at Point of Sale (POS)!
Thank you for taking the time to share your feedback with us. We appreciate your understanding regarding customs charges and hope that this experience won't deter you from shopping with us again in the future.
Best regards,
The 1001hobbies Team
The products I have ordered were at a good price and as requested in my order. However, waiting more than one week for delivery is far too long for me. I live in Belgium and very often when I order something from the Netherlands I wait only 1-2 days...
What a long wait for my order but it was fine
All ordered items were "Available - Shipped the same day". It took more than 2 weeks to be delivered!!!
Thank you for your feedback and we are sorry to hear that your experience did not meet your expectations. Your satisfaction is important to us, and we would like to better understand what happened. Please feel free to contact us privately so that we can discuss this matter.
Best regards,
The 1001hobbies team
Hello, I chose the double packaging option, sent in the original packaging. Too bad. Waiting for a return. Best regards
Thank you for taking the time to share your opinion. We are sorry that your experience did not meet your expectations regarding the double packaging. We encourage you to contact us directly so that we can resolve this issue together.
Best regards,
The 1001hobbies team.
Didn't receive my correct order. All my e-mails to Customer Service went unanswered.
When I ordered, it wasn't clear to me that I was ordering good from France. The delivery date that I was originally given was not very long. Ultimately, it took over two weeks to receive the paint I ordered. I would up putting the project that I was working on aside and moving on to something else.
Thank you for sharing your experience with us. We sincerely apologize for the confusion and the delay in delivery. We understand how frustrating this can be and would like to discuss it with you in order to find a suitable solution.
You can also contact us directly at [email protected] so that we can handle your request more quickly.
Kind regards,
The 1001hobbies Team
Price and shipping cost is reasonable. Shipping as quick. However, packaging is no good. No forms or bubble wraps just a perfect fit paper box. And the box is thin and flimsy. Actual box of the kit has multiple damages especially on corners
Good and fast service, the only thing I find disappointing is that the Dutch language is not mentioned anywhere in the instructions.
The package has arrived but I sent a few emails and have received no response at all.
Thank you very much for your feedback. We are sorry to hear that you have not received a response to your emails. We would like to resolve this for you, so please contact us through our customer service so we can assist you further.
Best regards,
The team of 1001hobbies
The delay and handling of the order was not on point via Smartbox. The model was no longer available. 1001 hobbies first offered me a replacement model with an extra charge which I refused, then an equivalent model without extra charge. I waited 6 months.
Thank you for sharing your experience with us. We are sincerely sorry to learn that the handling of your order did not meet your expectations, and we appreciate your patience throughout this process.
Please know that we have since ended our partnership with Smartbox, in order to guarantee our customers a level of service more in line with our standards.
Do not hesitate to contact us directly so that we can discuss your situation and provide you with the best possible solution.
Best regards,
The 1001hobbies team
This time everything is good, last time less so
The delay between the time of the order and delivery was far too long. The item I ordered was not in stock was not clearly indicated on the site, it was only mentioned at the time of the final confirmation for the delivery of the product (ordered on May 4, delivered on May 27). Basically, it's not dramatic, but it's just that the display on the site seemed a bit misleading to me, hence this negative impression, especially with more than 3 weeks of delay. It is very likely that next time I will think twice before ordering, and in the absence of clear information on stock/delivery I will not place an order.
Thank you for taking the time to share your feedback. We are sorry to learn that the delivery time did not meet your expectations and that the information on the availability of the item was not clear. Your feedback is valuable and we are constantly working to improve the transparency of our site. We hope to have the opportunity to serve you again, providing you with a more satisfactory experience.
Best regards,
The 1001hobbies team
Delivery takes way too long.
Thank you for taking the time to share your feedback. We are sorry to hear that you experienced long delivery delays and we are doing our best to improve this experience. Please feel free to contact us directly so that we can provide you with a solution.
Best regards,
1001 Hobbies
I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.
Thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during your order. Your satisfaction is our priority and we take your feedback very seriously.
We are glad that you finally liked the kit and we are committed to improving our service to avoid such inconveniences in the future. We hope to have the opportunity to serve you again and provide you with a fully satisfactory experience.
Best regards,
The 1001hobbies team
So far the products appears to be available, however order to receipt is slow.
3 weeks to deliver a small model...
During your order BXSWJEIFN, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 to 2 weeks.
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
Well wrapped, customer service a bit mediocre
Problem with the reception of the order reported a few days ago still not resolved.
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the receipt of your order and that it has not yet been resolved. Please know that our team is committed to resolving this situation as quickly as possible. Do not hesitate to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The 1001hobbies team.
As for the delivery, there were no problems. But the product was missing a lot of pieces that I had to recover from other Legos of mine, as well as pieces that wouldn't hold; I even had to use glue to make some pieces stay together.
One of the models received did not match the one I ordered
Thank you for taking the time to share your opinion. We are sorry to learn that the product received did not meet your expectations. Your feedback is valuable to us and will help us improve the presentation of our items. We invite you to contact our customer service at the following address: [email protected]. Please do not hesitate to contact us directly for any additional assistance.
Best regards,
The 1001hobbies team
You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.
Thank you for your feedback. We appreciate your comments regarding the shipping times and understand your frustration. We will do our best to improve our communication on this matter. Our apologies for the inconvenience and we hope to serve you better in the future.
Best regards,
The 1001hobbies Team
I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We are glad that you appreciated our responsiveness and remain at your disposal for any questions or needs.
Best regards,
The 1001hobbies team
Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team
So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.
Product received leaked out in the shipping box. Messy when it arrived.
Thank you for your feedback regarding your recent order. We're sorry to hear about the leaking product and the inconvenience it caused during shipping. We take such matters seriously and will address this issue to improve our packaging. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
I was looking for an etch set that was hard to find and 1001hobbies managed to find it for me, compliments. The packaging left something to be desired, just in a bubble wrap bag without any protection against bending. Fortunately, it arrived well. Since I had some additional questions, I emailed several times, no response....
Thank you for your feedback and compliments! Nice to hear that we could find the etch set for you. We take your comments about the packaging and communication very seriously. We will focus on improving these aspects. Please do not hesitate to reach out to us again with your questions; we are ready to help you.
Best regards,
The 1001hobbies team
After 2 months of waiting, because one color was on pre-order, my package arrived... the only problem is that one color has been discontinued and they didn't ask me to make a change or anything, so I had to write to them myself, otherwise who knows what would have happened to this order.
Shipping took way too long even though I had premium shipping.
Thank you for your feedback. We are sorry to hear that the shipping duration did not meet your expectations, despite the premium shipping. We are constantly working to improve our service and will review your concern internally. Thank you for your understanding.
Best regards,
Your 1001hobbies team
The delivery was not made at the agreed point, but at the one the transport company wanted to leave it
The product is okay but the delivery was very slow, waiting more than a week is not great.
Thank you for your feedback. We are glad to hear that you are satisfied with the product. We apologize for the delay in delivery; we understand that this can be frustrating. We are working hard to improve our service.
Best regards,
The 1001hobbies team
Too long to arrive
Thank you for your feedback. We are sorry to learn that the delivery took longer than expected. We are constantly working to improve our timelines and appreciate your understanding. Please do not hesitate to contact us with any questions.
Best regards,
The 1001hobbies team.
I waited about two months for the paid items. Almost no communication possible.
I still haven't received my item, I no longer need it and I would like the shipping costs as compensation
Everything great, fast shipping, great goods, always happy to come back!
Thank you for your feedback! We are glad that you are satisfied with the fast shipping and the goods. Your opinion is important to us, and we always strive to improve our offerings. Please do not hesitate to contact us with suggestions.
Best regards,
your team at 1001hobbies
Delivery times too long, ref. Tamiya paints masked by adhesive...
Thank you for your feedback on our site "1001hobbies". We are sorry to hear that you experienced long delivery times and that the Tamiya paint references were covered by adhesive. Your comments are valuable and we take them into account to improve our service.
Don't hesitate