/5
★★★★☆
based on 36824 reviews published
★★★★☆
based on 36824 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I have not received the Highland Cow, I am counting on you to rectify this as soon as possible or refund me, thank you Chaumet Claudine
Claudine C.
purchased on 14/03/2025
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Answer from 1001hobbies
Hello Mrs. Chaumet, We are sorry to hear that you have not received the Highland Cow figurine. After checking, we confirm that the refund for your reference DA-5314006 will be processed as soon as possible. We apologize for this inconvenience and remain at your disposal for any other requests. Best regards, 1001hobbies
3
/5
★★★☆☆
Incomplete and too long delivery
Patrick H.
purchased on 29/03/2025
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3
/5
★★★☆☆
The package was in excellent condition and the site was very well stocked; however, I did not receive all the products from the order even though the order was delayed by 2 weeks specifically to provide me with those products.
Orlando D.
purchased on 22/03/2025
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3
/5
★★★☆☆
Unfortunately, I found, after placing the order (which arrived without problems), the same CB model from the same Ukrainian company for 20€ less. What a shame, otherwise I have nothing to say, they did their job, that's for sure.
Vincenzo G.
purchased on 26/03/2025
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3
/5
★★★☆☆
Delivery a bit long but overall very good professionalism
Jean Claude N.
purchased on 26/03/2025
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3
/5
★★★☆☆
The product is great and of incredible quality, but the lid that protects it came completely broken.
Laura G.
purchased on 02/04/2025
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3
/5
★★★☆☆
1 item indicated was delivered incorrectly as it was not in stock contrary to what was stated on the website at the time of the order. There was a lack of communication to inform the customer about the item being out of stock. Nevertheless, a commercial gesture was made to compensate for the incident. In the end, a nice catalog, just need to improve the management of non-compliant cases.
F M.
purchased on 03/03/2025
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2
/5
★★☆☆☆
Low quality compared to price
Emily S.
purchased on 31/03/2025
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Answer from 1001hobbies
Hello, We are sorry to hear that the product did not meet your expectations in terms of quality. Your feedback is very important to us and has been passed on to our product team to inquire with our supplier. We strive to provide the best value for our money and your feedback helps us to continuously improve. If you wish, our customer service is available to help you find a suitable solution (exchange, return, or refund under the applicable conditions). We look forward to hearing from you. Best regards, The 1001Hobbies team
2
/5
★★☆☆☆
Half of the order has arrived.
S S.
purchased on 15/03/2025
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Answer from 1001hobbies
Hello Sir,
Thank you for your feedback.
In accordance with the email sent on 07/04/2025 at 4:20 PM, we have divided your order due to a delivery delay for the mug you ordered, caused by a restocking delay with our supplier.
We sincerely regret this inconvenience and ask you to please excuse us for the trouble caused.
Best regards,
1001hobbies
Thank you for your feedback.
In accordance with the email sent on 07/04/2025 at 4:20 PM, we have divided your order due to a delivery delay for the mug you ordered, caused by a restocking delay with our supplier.
We sincerely regret this inconvenience and ask you to please excuse us for the trouble caused.
Best regards,
1001hobbies
2
/5
★★☆☆☆
Product wasn’t what I expected.
Gayle W.
purchased on 25/03/2025
Answer from 1001hobbies
Dear Sir,
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies
We regret your return and apologize for the inconvenience caused. In order to resolve this problem, we invite you to contact the customer service department of 1001hobbies as soon as possible, so that we can find a solution adapted to your situation.
We remain at your disposal for any further information.
Best regards,
1001hobbies
2
/5
★★☆☆☆
4: The delay is too long and when there are problems, it requires a whole circus (photos) to get a response when a return would suffice........ Mr. Rivoire
Serge R.
purchased on 21/03/2025
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Answer from 1001hobbies
5: Hello dear customer,
We regret your feedback and apologize.
The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.
Sincerely,
1001hobbies
We regret your feedback and apologize.
The photos are necessary for us as they are part of the return procedure to determine responsibility. We remind you that we cover the return if it is our fault. Therefore, we really need these photos and we thank you for your understanding.
Sincerely,
1001hobbies
2
/5
★★☆☆☆
I purchased two products together, the package arrived and inside I found only one. I ask for explanations and they respond that the product was no longer available. They should have informed me instead of leaving me with the unpleasant surprise.
Manuel D.
purchased on 11/03/2025
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Answer from 1001hobbies
Good morning, We are sorry to read your opinion and we apologize to you. The products in question were unfortunately not available. For this reason, we decided to ship your order without these items and a refund was issued for these two products. Have a nice day, The 1001Hobbies team
3
/5
★★★☆☆
When a multiple order is waiting for a product, you do not receive information about a possible delivery date. You have to ask for that (I did get a complete overview quickly).
Rene T.
purchased on 27/03/2025
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2
/5
★★☆☆☆
Available
Genevieve G.
purchased on 15/03/2025
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Answer from 1001hobbies
products that are specially ordered for you from our supplier, and
2
/5
★★☆☆☆
Two empty boxes????
Didier D.
purchased on 14/03/2025
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Answer from 1001hobbies
Hello dear customer,
We regret this review and apologize for this incident, which is beyond our control.
Could you please email us the references of these boxes? We are waiting for the two boxes in order to assist you and proceed with their replacement.
Best regards,
1001 Hobbies
We regret this review and apologize for this incident, which is beyond our control.
Could you please email us the references of these boxes? We are waiting for the two boxes in order to assist you and proceed with their replacement.
Best regards,
1001 Hobbies
2
/5
★★☆☆☆
The order received does not match as a building box is missing
Alessandro G.
purchased on 14/03/2025
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Answer from 1001hobbies
Good morning, we apologize for the inconvenience and for the missing item. We inform you that the refund for this product has been processed, as the order with our supplier has experienced a significant delay. To avoid making you wait any longer, we have therefore proceeded with the refund of this item. We remain at your disposal for any further questions. Best regards, The 1001Hobbies team
2
/5
★★☆☆☆
2 months between the order and receipt, for figurines that were supposed to arrive in a week...
Gorgues A.
purchased on 31/01/2025
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Answer from 1001hobbies
Hello Sir,
We sincerely regret this review and apologize for this delay.
We would like to clarify that at the time of your order, the product SHOOTOUT! Vietnam War Series, for which you ordered two copies, was only received in stock as a single copy. As soon as we received the order, we immediately placed a new order for the product to send it to you as soon as possible.
We renew our apologies for this setback and advise you to prioritize products marked as "shipped today" to ensure their immediate availability.
We remain at your disposal for any questions or follow-up and hope to fully satisfy you with your future orders.
Best regards,
1001hobbies.
We sincerely regret this review and apologize for this delay.
We would like to clarify that at the time of your order, the product SHOOTOUT! Vietnam War Series, for which you ordered two copies, was only received in stock as a single copy. As soon as we received the order, we immediately placed a new order for the product to send it to you as soon as possible.
We renew our apologies for this setback and advise you to prioritize products marked as "shipped today" to ensure their immediate availability.
We remain at your disposal for any questions or follow-up and hope to fully satisfy you with your future orders.
Best regards,
1001hobbies.
3
/5
★★★☆☆
I am disappointed with the delivery time. Apart from that, the order is as expected.
Anne H.
purchased on 10/03/2025
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3
/5
★★★☆☆
The customer service has improved a lot compared to before, but I have not yet received 2 out of the 10 ordered items.
Emiel W.
purchased on 30/01/2025
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2
/5
★★☆☆☆
The order took a long time to ship and in the end, one item was missing, and the support has still not responded to me about this issue.
Laurent D.
purchased on 24/02/2025
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Answer from 1001hobbies
Hello Sir,
We regret this review and apologize for the situation.
We would like to draw your attention to the fact that we have indeed responded to all your emails and have processed your refund request for this product that was taking too long to arrive.
We thank you for your understanding and remain at your disposal for any further questions.
We regret this review and apologize for the situation.
We would like to draw your attention to the fact that we have indeed responded to all your emails and have processed your refund request for this product that was taking too long to arrive.
We thank you for your understanding and remain at your disposal for any further questions.
2
/5
★★☆☆☆
3 weeks delay given the shipping rates....not very satisfied!
Arnaud F.
purchased on 05/03/2025
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Answer from 1001hobbies
Hello Sir,
We sincerely regret this review and apologize for this situation.
We would like to draw your attention to the fact that the product ELASTIC RIGGING SPOOL (SUITABLE FOR 1:72 / 1:350/1:700) was ordered from our supplier the day after your order. However, due to a delay from the supplier, of which our logistics service was not informed in time, the shipment took longer than expected. Some suppliers prefer to wait until they have a larger order before shipping products, which led to a shipment within 2 weeks, instead of the contractual week.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
We sincerely regret this review and apologize for this situation.
We would like to draw your attention to the fact that the product ELASTIC RIGGING SPOOL (SUITABLE FOR 1:72 / 1:350/1:700) was ordered from our supplier the day after your order. However, due to a delay from the supplier, of which our logistics service was not informed in time, the shipment took longer than expected. Some suppliers prefer to wait until they have a larger order before shipping products, which led to a shipment within 2 weeks, instead of the contractual week.
We thank you for your understanding and remain at your disposal for any further questions.
Sincerely,
1001hobbies
2
/5
★★☆☆☆
2: delivery too long
Pascal G.
purchased on 27/02/2025
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Answer from 1001hobbies
3: Hello Sir,\n\nWe sincerely regret your review and apologize for this incident.\n\nWe would like to remind you that your order was placed on 27/02/2025 at 11:37. This order included two products with a longer delivery time (shipped within 2 to 4 weeks, as indicated on the product sheet).\n\nOn 26/02/2025, we took the initiative to split your order, at no additional cost, in order to first send the products in stock and defer the shipment of the two concerned products: "Brunswick Napoleonic Cavalry: 12 Mounted Riders" and "Dutch/Belgian Artillery 1815". These two items were ordered from our supplier in England, and it is not uncommon for delays to occur regarding the delivery of these orders.\n\nIndeed, being a small business, 1001hobbies does not have a warehouse large enough to store all 200,000 references available on our site.\n\nWe thank you for your understanding and remain at your disposal for any further questions.\n\nBest regards,\n1001hobbies
3
/5
★★★☆☆
Well-made site, many products, very kind customer service but a month to receive the product is really too much, if you didn't have it available it would be better not to give the option to purchase it, my opinion is absolutely subjective
Alessandro F.
purchased on 20/02/2025
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2
/5
★★☆☆☆
Lack of communication and stock problems. If I hadn't complained, I would still be waiting.
Jesus L.
purchased on 05/03/2025
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Answer from 1001hobbies
Hello, We regret your comment and apologize for this incident. We would like to clarify some details about the information on our website. There are two states to distinguish: 'Available': the product is in stock with our supplier and requires a lead time before shipping. 'Available - shipped today': the product is in stock in our warehouse and can be shipped immediately. Unfortunately, the BMW M635CSI 1:24 plastic model car could not be ordered from our supplier. Therefore, our customer service has shipped the available products and has taken your change request into account as soon as possible. We remain at your disposal for any additional information. Sincerely, 1001hobbies
3
/5
★★★☆☆
Although I do not hold the seller responsible, the methods and vendors used for shipping are not up to par.
Francesco A.
purchased on 24/02/2025
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3
/5
★★★☆☆
Unfortunately the delivery took far too long (2.5 weeks).
Sebastian S.
purchased on 25/02/2025
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3
/5
★★★☆☆
Unfortunately eea went wrong with the delivery. Eventually resolved well but after enough email traffic.
F B.
purchased on 07/03/2025
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3
/5
★★★☆☆
I am half satisfied. I did receive my order even though it took time. However, who decided to stick a label on the Tamiya paint pots? Great, now we have a color hat and no longer the label with the reference. Just because the color is visible doesn't mean it's not a specific reference that doesn't dilute like another.... Really, I find this completely useless. It ruins my shopping experience!
Jonathan D.
purchased on 06/03/2025
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Answer from 1001hobbies
Hello,
Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.
We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.
Best regards,
1001hobbies
Thank you for taking the time to report this issue, which has been a long-standing problem with our Tamiya paint supplier. For years, we have been asking them to reposition the labels so that the paint number is visible, allowing you to easily distinguish between two shades of gray or white. Unfortunately, they insist that this label is mandatory and complies with CE standards to be sold in France.
We fully understand the difficulties caused by this labeling arrangement, and we are sincerely sorry.
Best regards,
1001hobbies
3
/5
★★★☆☆
Wide choice but very long delivery.
Philippe G.
purchased on 28/02/2025
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2
/5
★★☆☆☆
Game damaged, ordering system a bit weird with products available but available. I don't think I'd recommend this place. Having said that, because not everything is black and white, good customer service was reactive in sending me part of my order (even though it was damaged).
Fabian R.
purchased on 12/03/2025
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Answer from 1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies
Hello,
We apologize for the inconvenience.
We are still waiting for photos of the damage to the game so that we can provide you with an appropriate response.
In addition, we would like to draw your attention to the fact that we are an SME and that our warehouse does not allow us to stock the 200,000 references offered on our site. That's why we emphasize two key concepts:
Available products: These items need to be ordered from our suppliers before they can be dispatched.
Products available - dispatched today: These items are in stock in our warehouse and can be dispatched immediately.
The product concerned is often a rare item or at the end of a manufacturer's pre-order period, which means that it has been specially ordered for you.
We regret any confusion and remain at your disposal should you have any questions.
Yours faithfully
1001hobbies