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★★★★☆
based on 39894 reviews published
Latest neutral customer reviews
3 weeks to deliver a small model...
During your order BXSWJEIFN, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 to 2 weeks.
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
Well wrapped, customer service a bit mediocre
Problem with the reception of the order reported a few days ago still not resolved.
As for the delivery, there were no problems. But the product was missing a lot of pieces that I had to recover from other Legos of mine, as well as pieces that wouldn't hold; I even had to use glue to make some pieces stay together.
One of the models received did not match the one I ordered
Thank you for taking the time to share your opinion. We are sorry to learn that the product received did not meet your expectations. Your feedback is valuable to us and will help us improve the presentation of our items. We invite you to contact our customer service at the following address: [email protected]. Please do not hesitate to contact us directly for any additional assistance.
Best regards,
The 1001hobbies team
You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.
Thank you for your feedback. We appreciate your comments regarding the shipping times and understand your frustration. We will do our best to improve our communication on this matter. Our apologies for the inconvenience and we hope to serve you better in the future.
Best regards,
The 1001hobbies Team
I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We are glad that you appreciated our responsiveness and remain at your disposal for any questions or needs.
Best regards,
The 1001hobbies team
Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team
So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.
Product received leaked out in the shipping box. Messy when it arrived.
I was looking for an etch set that was hard to find and 1001hobbies managed to find it for me, compliments. The packaging left something to be desired, just in a bubble wrap bag without any protection against bending. Fortunately, it arrived well. Since I had some additional questions, I emailed several times, no response....
Thank you for your feedback and compliments! Nice to hear that we could find the etch set for you. We take your comments about the packaging and communication very seriously. We will focus on improving these aspects. Please do not hesitate to reach out to us again with your questions; we are ready to help you.
Best regards,
The 1001hobbies team
After 2 months of waiting, because one color was on pre-order, my package arrived... the only problem is that one color has been discontinued and they didn't ask me to make a change or anything, so I had to write to them myself, otherwise who knows what would have happened to this order.
Shipping took way too long even though I had premium shipping.
Thank you for your feedback. We are sorry to hear that the shipping duration did not meet your expectations, despite the premium shipping. We are constantly working to improve our service and will review your concern internally. Thank you for your understanding.
Best regards,
Your 1001hobbies team
The delivery was not made at the agreed point, but at the one the transport company wanted to leave it
The product is okay but the delivery was very slow, waiting more than a week is not great.
Thank you for your feedback. We are glad to hear that you are satisfied with the product. We apologize for the delay in delivery; we understand that this can be frustrating. We are working hard to improve our service.
Best regards,
The 1001hobbies team
Too long to arrive
Thank you for your feedback. We are sorry to learn that the delivery took longer than expected. We are constantly working to improve our timelines and appreciate your understanding. Please do not hesitate to contact us with any questions.
Best regards,
The 1001hobbies team.
I waited about two months for the paid items. Almost no communication possible.
I still haven't received my item, I no longer need it and I would like the shipping costs as compensation
Everything great, fast shipping, great goods, always happy to come back!
Thank you for your feedback! We are glad that you are satisfied with the fast shipping and the goods. Your opinion is important to us, and we always strive to improve our offerings. Please do not hesitate to contact us with suggestions.
Best regards,
your team at 1001hobbies
Delivery times too long, ref. Tamiya paints masked by adhesive...
Thank you for your feedback on our site "1001hobbies". We are sorry to hear that you experienced long delivery times and that the Tamiya paint references were covered by adhesive. Your comments are valuable and we take them into account to improve our service.
Don't hesitate
An order placed for Christmas, an item received at the end of March. "Supplier problem". Strangely, a few days after threatening to call a mediator... Fortunately, the item seems rather qualitative.
Thank you for your feedback and we are sorry to hear that your order took longer than expected. We completely understand your frustration and are doing everything we can to improve our service. We are glad that the item suits you despite this setback. Please feel free to contact us for any questions or assistance.
Best regards,
The 1001hobbies team
Well, the model arrived. But I couldn't find out the status of my order since it was a pre-order. I knew it had already arrived at other stores, but I wrote 3 emails and none were answered. There are too many things on the website, which is very good, but you really don't know what they have in real stock and you don't know if your order will arrive, and that is frustrating nowadays. Other than that, good price and once shipped everything was fine. I would buy again but only things that are actually in stock. Thank you
Hello, I received your order with a lot of delay, not having any email, I had to send you one to find out what was going on. You replied that a product was missing and would be replaced by another which I accepted, but when I received my order, I realized that the product you sent me did not meet my expectations. It was a product for the airbrush and I do not have an airbrush. However, the other products I ordered are very good, nothing to say. Have a nice day.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations and that the proposed replacement did not suit you. We are committed to improving our communication and to
I actually wanted to cancel the pre-order, but they did not want to refund my money. When I ordered it, I also paid extra for safe shipping, but it was just thrown in the box with only paper at the bottom. I hate this company; I hope it goes bankrupt. Thieves.
Thank you for your feedback. We are sorry to hear that you had a negative experience with your order. At 1001hobbies, we strive for the highest customer satisfaction, and we take your comments about shipping and cancellation very seriously. We would like to help you find a solution. Please contact our customer service so we can look into your situation.
Best regards,
The 1001hobbies Team
Deadlines much too long
The product is very good but delivery times were not respected and without warning
Very long delivery times, poor communication from the seller (partial delivery without specifying the goods sent, nor the deadlines for the remaining items). Reference error (previous order)... a very expensive seller, whose timeliness and quality of service are not justified. It's a shame, but it looks like France.
It’s been almost 6 weeks and I still don’t have my order delivered.
Thank you for your feedback. We sincerely apologize for the delay in your order. Please reach out to our customer service team, and we’ll do our best to assist you promptly. Your satisfaction is important to us.
Best regards,
The 1001Hobbies Team
Already has taken a month, and order hasn't even been shipped.
Thank you for your feedback. We sincerely apologize for the delay in processing your order. Please be assured that we are working diligently to resolve this issue and will keep you updated on the status of your shipment. Your patience is greatly appreciated.
Best regards,
The 1001hobbies Team
It took a very long time, but I am very satisfied with the delivery itself.
The package arrived damaged, with some parts of the box bent.
Hello, for a few years now, I have placed many orders with you. This time, some items were missing from my order. Why did you give me a credit note of 57.60€? I could have waited for a late delivery and it's not easy to apply this credit note to an order.
I was delivered 1 month after the order and the package arrived in a huge box, the model box was completely open in the box and all the pieces were loose in the box, it seems like someone had opened the Oracle box!!!!!!
Thank you for your feedback. We are sincerely sorry to hear that your experience with 1001hobbies did not meet your expectations. The quality of our shipments is paramount, and we take your comments very seriously.
We invite you to contact our customer service to resolve this issue and improve our service. Your satisfaction is our priority, and we want to offer you an experience that meets your expectations.
Best regards,
The 1001hobbies team
The order arrived after 4 months. The worst part is that they didn't respond to emails or complaints. In March they were operational again and sent the order correctly.
We are very sorry for the inconveniences you have experienced with your order. We appreciate your patience and are glad to know that the service was adequate in March. Your satisfaction is important to us and we will take your comments into account to improve.
Best regards,
The 1001hobbies team.
The order is complete, the products are of good quality, the shopping experience is good. However, the preparation time of the order and the lack of transparency regarding the order status is unsatisfactory.
Wrong model delivered. Just email contact and still heard nothing.
Thank you for your feedback. We are sorry to hear that a wrong model was delivered. We are currently working on your email and will ensure you receive a solution quickly. Thank you for your patience.
Best regards,
The 1001hobbies team
One of the boxes was not intact, a little damaged while the package was perfect.
HELLO nothing to say about the product, however the delivery time is not great Best regards
A piece of the airplane is missing, the transparent dome of the cockpit...
Delivery instructions not followed... Too bad...