Reviews 1001hobbies

Unfortunately, the outer box was cut, apparently with a cutter, even the back of the figurine

We waited a long time for the delivery; the support took several days to respond to the request. Then it went smoothly without further issues.

I am happy to receive my package despite waiting 2 months.

Shipping took too long

Delivery delay problem with Chronopost. Following a message questioning on your platform, I never received a response.

My package was stuck for 6 days at the Chronopost sorting center. I paid for delivery fees and the requested service was not optimal. So, I am not happy with the service provided by Chronopost. On the other hand, regarding the ordered merchandise and its shipment, I congratulate 1001hobbies. Very good and I encourage future customers to honor their orders with this supplier.

I certainly received my order but the delivery time was not at all what was displayed at the time of purchase nor the stock for that matter. Moreover, no one is responding either on the phone or by email.

Ok product, but terrible customer service 🙁 Paid $60 for “expedited shipping” in order to receive before Christmas (when I was to share my display with family), and nothing was shipped for days after I ordered it, and they never responded to my multiple attempts to cancel the expedited shipping when unrealized they would never make it in time. They ignored all my requests and sent for $60 anyway, and so I paid $60 for a package that came 16 days after I ordered it - 11 days after I needed it 🙁

Everything arrived well, we would like to return 1 product but what a hassle to return something.. this should be much easier

2 months of waiting but it's normal the product was rare

I requested it with the most expensive shipping so that it would arrive between the 23rd and the 26th, and it arrived on the 29th

Information

Discreet

Delivery becomes long

Promise of delivery deadline not met

You could put glue to build the models or at least indicate that it needs to be purchased separately (which is stingy)

It takes a long time from Belgium to Spain.

There were missing pages in the assembly instructions regarding the Spitfire, Revell 1/32, I have already informed you about it, but no response from you?? .

The product matches, but very disappointing how it was packaged. Despite having paid for double packaging. Fortunately, the product did not arrive damaged even though the box was all broken. I expected more care in the packaging given the amount paid.

Hello hobbies, since an item I ordered cannot be delivered, I would like a refund of the advance payment instead of a credit. Please initiate this transaction. Best regards, B. John

Unreliable delivery. It went as follows: - Item was on pre-order with a guessed delivery date. Order placed well before this date. - Date passes, the item in the shop changes from Pre-order to In Stock. With a significant number of pieces. - Stock of the item goes down to 0, and goes back to pre-order for a much later date - Send a message to customer service to see what is going on - Get no response - Multiple messages, no response - Suddenly delivered much later 1001hobbies are not scammers, but their site contains unreliable information and they do not respond to logical questions. And you just have to hope that your order ever arrives.

Delivery address no longer existed!, and 1001hobbies is/was unreachable by email and phone not! French emails about shipping are incorrect Well everything solved by DPD and package received later

After the order, it remained quiet which raised some suspicion for me, but after a while they were honest and admitted that they had lost the order. We are all human and mistakes can happen. In the end, the construction kit was delivered in perfect condition all the way from France. I would order a construction kit from them again, no problem.

The order was delivered two months after the order was received, and in response to my inquiry, I was only answered two weeks later.

When I placed my order, there were supposed to be explanations in French, and they are not there.

Excellent

For the second time, incorrect package destination with impossibility or difficulty in retrieving them.

It took a long time before the items were available. Uncertainty about who took over the shipping from Chronopost in the Netherlands and where the package was ultimately delivered. Annoying that 1001 hobbies was not reachable by phone. After the message that the package was delivered, it took another 4 days before I could pick it up.

1 week of delay is really too long

Arrival in a short time not at home but in storage

Failure to respect the announced delivery time upon receipt of the order...

The supposed models available take a month to be sent. None

1 month for delivery is way too long

Hello: ordered on your site, you boast free shipping for an order over 69.00 €, not applicable. False advertising? Too bad

I did not receive the correct ordered reference. And I have no feedback from customer service at the moment

Delivery date was a lot later than advertised. On the delivery date there was only a message that the package was damaged. A few days later a message that delivery date was cancelled or changed by me (though I did not do that). Eventually package arrived. I had to look up the changes myself, I did not get updates. Also I did not get any replies on my mails to customer service.

All good

It arrived after 20 days, late compared to when I needed it.

I had to go pick up the package 20km from my house

Two stars because the price remains the most interesting I could find... However, out of 4 products, only 3 were received and no information on the missing product... despite follow-up emails, no response... I will initiate a refund procedure via PayPal, no doubt I will hear back quickly.