/5
★★★★☆
based on 37511 reviews published
★★★★☆
based on 37511 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Long delivery time without status update
Hendrik P.
purchased on 05/05/2025
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3
/5
★★★☆☆
Hello, I received the package, however, I ordered 8 boxes and only received 5, 3 are missing?
Jean Francois D.
purchased on 31/07/2025
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3
/5
★★★☆☆
The delivery was a bit long
Thierry A.
purchased on 06/09/2025
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3
/5
★★★☆☆
Nice products but shipping times to be reviewed
Sebastien P.
purchased on 03/08/2025
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3
/5
★★★☆☆
Problems with Mondial Relay pickup points are not the seller's fault. But up to 2 times (and who knows even longer) the order was delayed due to a product on pre-order that is not coming in stock. Here and I have not received any form of proactive communication about it. At a certain point, my orders were partially shipped, also without notifying or consulting. There is something fundamentally wrong with the communication and customer orientation.
Gaston L.
purchased on 16/04/2025
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3
/5
★★★☆☆
Product meets my expectations, but delivery times are too long, nearly 4 weeks instead of the maximum 2 weeks announced.
Thierry D.
purchased on 11/08/2025
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3
/5
★★★☆☆
FAST AND TROUBLE-FREE DELIVERY SOME MOULDS OF THE LCT-6 ARE IMPERFECT SOME PARTS ARE DETACHED AND DAMAGED HOWEVER NOTHING THAT CANNOT BE REPAIRED OR RETOUCHED
Philippe F.
purchased on 26/08/2025
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3
/5
★★★☆☆
I give 3 stars because I did not receive a response to the messages sent through the site. Everything else is fine.
Gianluca M.
purchased on 04/08/2025
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3
/5
★★★☆☆
A deadline of one month, I had to send them an email for a proposal for partial shipment of the order.
Victor B.
purchased on 24/07/2025
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3
/5
★★★☆☆
I will not get the overpaid amount back after almost a year of waiting for a pre-order.
John S.
purchased on 11/09/2024
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3
/5
★★★☆☆
Website reports in stock, but also needs to order from a third party. Had to wait for soon available, while the website reports available. Had to come from France. Scale toy car 1/43 is actually 1:45 and tractor 1:40 instead of 1:43. Expected it to be more accurate.
Hja L.
purchased on 16/07/2025
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3
/5
★★★☆☆
Some choice, but delivery times are way too long (3 weeks). Other sites do much better.
Vincent L.
purchased on 02/07/2025
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3
/5
★★★☆☆
I paid for express delivery, but it took almost six days and I live in Paris. I wanted to receive the models before the long weekend.
Michal G.
purchased on 10/07/2025
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3
/5
★★★☆☆
The box arrived unwrapped and damaged and it was for a gift
Loles B.
purchased on 08/07/2025
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2
/5
★★☆☆☆
Incomplete order received with a 2-month delay between the order and receipt. Quality material received in perfect condition. So very good but very, very slow.......
Deconinck E.
purchased on 20/05/2025
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2
/5
★★☆☆☆
Ordered on April 27, 2025, we received our package at the beginning of July: disappointment for us and our grandson! Not sure about placing another order: we'll see!
Elisabeth P.
purchased on 27/04/2025
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2
/5
★★☆☆☆
Not happy about the so-called bug on my order and not being contacted, it's up to me to call you because I have no news about my order even after contacting by email
Raphael C.
purchased on 20/05/2025
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2
/5
★★☆☆☆
The product listing states that paint and glue are missing, which is okay. The big problem is that the sails are missing. Extremely disappointed for a first purchase.
Jonathan F.
purchased on 08/07/2025
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3
/5
★★★☆☆
Forgotten pre-order from which a very long delay. Finally delivered, all is well.
Serge M.
purchased on 07/03/2025
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2
/5
★★☆☆☆
Package well received, but very damaged, folded in half to fit into the box
Christopher L.
purchased on 05/07/2025
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2
/5
★★☆☆☆
Paintings ordered in mid-April and announced in stock but actually not available, finally received in mid-July... In the meantime, guarantee received in May for a delivery within 10 days... Not the slightest explanation from the company? On the other hand, the phone contact has always been friendly.
Sébastien H.
purchased on 25/04/2025
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2
/5
★★☆☆☆
Communication is poor to bad. Book ordered. Had to inquire where it was. Answer: reprint. Then nothing again. Again sent an email asking if it had arrived. Then only a message that it was being connected. Not customer-friendly.
Bernd T.
purchased on 24/04/2025
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2
/5
★★☆☆☆
The product meets my expectations but I am extremely disappointed with the delivery times. I ordered more than a month in advance of the recipient's birthday and I still received it almost a month late from the said date.
Gaele L.
purchased on 15/05/2025
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3
/5
★★★☆☆
Product okay and compliant. But a very, very slow delivery. Too slow to receive an item that was in stock. Too bad.
Lucas S.
purchased on 09/06/2025
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2
/5
★★☆☆☆
Hello, on an order of 5 products, a one-month delay for receipt, while on the site everything was available, 2 out of 5 products do not conform to the order, impossible to reach someone by phone, and I still don't know what to do with the non-conforming products.
Frederic L.
purchased on 25/05/2025
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2
/5
★★☆☆☆
Products are great, but delivery took 6 weeks instead of the next day while everything should have been in stock!
Rob B.
purchased on 04/05/2025
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3
/5
★★★☆☆
A fast delivery indeed, but the package arrived damaged and the item had no protection. Fortunately, my Don-chan arrived without defects at least.
Estelle B.
purchased on 04/05/2025
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3
/5
★★★☆☆
Quite mixed with the experience. The availability of items is overestimated. Moreover, I was disappointed with the Hät products whose quality is questionable. Of course, the site does not mention this. A merchant also has the role of advising, here this is not the objective. Too bad.
Emmanuel G.
purchased on 04/06/2025
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2
/5
★★☆☆☆
Birthday gift delivered after the scheduled date, so after the party. Little interest.
Pierre-jean H.
purchased on 13/06/2025
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2
/5
★★☆☆☆
Damaged box for my first pop figure Delivery delay for the 2nd (about 4 months)
Aurélien P.
purchased on 03/03/2025
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