Reviews 1001hobbies

Bad, the order arrived with a poorly closed paint can. But the problem is not that, which it is, but the disastrous incident management and customer service system, since after sending the complaint and receiving an automatic response message that they would urgently attend to the complaint, no one has managed it or contacted me. Instead of solving the customer's problem, all they do is send automatic messages like this one, asking about the level of satisfaction with the purchase. Why do you send these messages if you are not going to pay attention to them? Do you think these messages of concern for what the customer thinks give you more credibility? The reality is the opposite; the true credibility that makes the customer return to buy is achieved by solving the customer's problem well and quickly. Asking for feedback without acting afterwards not only does not generate credibility but also causes the loss of one customer plus many others by sharing the negative experience.

Hello Alexander, Thank you for taking the time to share your feedback with us. In order for us to review your concern and assist you as best as possible, we kindly ask you to contact us at the following email address: [email protected]. Our team is happy to assist you. Best regards, Your 1001hobbies team

Order confirmation

Slow been waiting 4 months for a gundam now

Quite a few parts are missing.

I purchased (2) items, (1) was sent, the other was not. When I followed up on this (which I had to multiple times) I was told the item was available to ship, then I was issued a store credit. I used as much of it as I could to buy something I did not even want because I could not get my money back. I will not be shopping here ever again.

The delivery address is, as usual, not respected. A 20 km journey to pick up my package.

The package was promised the next day. It arrived a week later. Unfortunately, I was on vacation. When I wanted to pick it up today, it had already been sent back to you. I would like a solution. It was for a birthday gift and I was left empty-handed.

Very average: I received an incomplete package after a long time. However, 2 complete packages were shipped very quickly.

Everything is wrong, I made a complaint and they do not respond, I do not recommend it at all

Poor after-sales service. The order never arrived, they do not respond. I requested a refund and nothing. Beware of this page....

6 months to receive my order, and I had to contact them myself to tell me there was a problem, zero commitment to the customer and a disregard that I hadn't seen in a company for a long time, on top of that it's the typical company that constantly has ads but then performs poorly, so they invest in advertising but then don't care about the service they offer, buy anywhere else

When I ordered, the product was in stock. After payment, I had to wait 2 weeks. Shipping costs were higher than DHL's costs and home delivery was not possible, even though the product (decals) could simply fit through the mailbox. A dirty disappointment, so no more 1001hobbies for me.

Still haven't received my package since June, I called and I'm waiting for a response... nothing, I made a purchase on your site and still no news about my package, bravo to you

I have not received anything

Very long delivery time and out of 2 ordered models, only one in the package!!

I put an order in 3 times and it wouldn’t let me complete it. Then I waited 2 days and the price went up 2 times but still can’t complete the order.

Service fee

How many emails do you need to send me to get my opinion? It's approaching harassment, I can't take it anymore! Yet I asked to unsubscribe from your emails. I finally gave in and gave you this f***ing opinion.

Despite 10 months of delay in delivery, refusal from the merchant to cancel the order, except to charge me an abusive penalty. The merchant didn't even offer to send the second product separately while it was available. Customer service unreachable by phone. However, the merchant has no qualms about charging and collecting the amounts immediately (10 months of cash advance at the customer's expense). Disgraceful practices and no consideration for the customer.

Very poor customer service in addition to having waited an eternity (4 months) for my package to be sent

Too much delay, products unavailable, order modification, no commercial gesture.

The pre-order dates are not respected at all, my order was canceled due to lack of stock, what is the point of a pre-order then???

Article not received and not refunded

Avoid 1001Hobbies. Poor service, fraudulent terms and conditions Summary: 1001Hobbies is a company that borders on fraud, and the customer reviews on this website are a complete scam. I gave two stars on Trustpilot because I received an item as ordered and partial refunds, although with significantly more time and effort than necessary. I have since downgraded the rating to one star as 1001Hobbies continues to fall short of expectations. I placed four orders with 1001Hobbies. The first went smoothly: ordered on September 1, 2025, shipped two weeks later. The second order was placed on September 2; the website stated that the item would be available and shipped by early October. By the end of November, the delivery had still not arrived, and I canceled the order. 1001Hobbies refused a full refund; shipping costs were not to be refunded (even though obviously nothing was shipped), and they wanted to charge a processing fee of 25%. This is illegal under EU regulations as it represents an unreasonable burden on harmed consumers (i.e., fraudulent business terms). Although I pointed this out, I only received a partial refund, but within an acceptable timeframe of two weeks. The third order was placed on September 8. The website indicated delivery in mid-October. I canceled the order on November 30. After dozens of messages, I still have not received a refund. My account page now states

Package did not arrive and support takes several days to respond.

I ordered a large cyberpunk shirt, and I was sent a small on top of that, it was shipped late as well. I’ve tried to contact the merchant multiple times, and I have received absolutely no response. I’ve been completely ignored, and I’ve only received a couple of generic automated emails that were in French, and some of that French text was instructing me to translate it using Google Translate, which has just ridiculous. I’ve got no other choice but to contact my bank and file a charge back.

Terrible tracking of the order, updates are non existent or unclear

After a year of waiting still waiting for my package.

I am still waiting for a response after a month...

Order not received and no info from customer service

Item not received

The shipment took too many days, and the description of the boxes is not always clear to understand the content.

I placed an order that was supposed to be delivered, the package is nowhere to be found, you try to resolve it via email, no response, I will never order here again, they didn't put the house number on the package.

Client for years. First disappointment. More than 2 months of waiting... fortunately, it wasn't a gift or surprise for someone else. This won't stop me from ordering again anyway.

It is absurd to travel 60 km to go to BRT to pick up the goods. At home, do we need to include shipping in the purchase of materials???

Deplorable, customers waiting for ages on a product that is in stock. I do not recommend. One and a half months to deliver without any commercial gesture.

The description of the item does not match the content at all. It says diecast assembled model. It is completely plastic, NOT ASSEMBLED AND NOT PAINTED

I have not received any news regarding my order and no response to the email for a month. At that point, I activated PayPal's purchase protection. The next day they shipped the package. When it arrived, however, one model was missing. Unreliable

Catastrophic. Order of 3 items, one delayed delivery for 3 weeks. I therefore decide to remove this item. Delivery arrived at the wrong address, return to sender. Request for resending the order, but still nothing for 2 weeks