/5
★★★★☆
based on 37020 reviews published
★★★★☆
based on 37020 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello, I'm sorry, the CD is from 2012 and does not work impossible to paste copy both parts of the CD SALUTATIONS, GW PS ,JE VAIS VOIR AVEC PAY PAL LA MACHE A SUIVRE
Gilbert W.
purchased on 09/01/2024
Translated review
1
/5
★☆☆☆☆
I ordered 4 products at the end of November in anticipation of Christmas: I only received one before Christmas. On January 20 I received 2 other products. One product is still missing and I haven't heard from customer service. Site to flee. I put one star because I can't put zero.
Pascale D.
purchased on 29/11/2023
Translated review
1
/5
★☆☆☆☆
Package came almost month after ordering. It was incomplete. They had to send the rest of the goods again.
Krzysztof Z.
purchased on 14/12/2023
Translated review
1
/5
★☆☆☆☆
Shipping costs too high for a small toy and the delivery time is not respected.
Laetitia G.
purchased on 09/12/2023
Translated review
1
/5
★☆☆☆☆
Message: Hello, 2 miniatures ordered on December 29, 2023, which were well in stock on the site and after a reminder from me, soon 3 weeks of waiting because a miniature is missing...... Do not put online products in stock that are not....... is incorrect.
'laurent+' L.
purchased on 29/12/2023
Translated review
1
/5
★☆☆☆☆
1/11/2023 placed an order which clearly stated it was going to ship a week after the order was placed.... 12/01/2024 finally delivered after sending several emails. Reason for the long wait? An item was out of stock and wouldn't come in again either, so instead of sending an email with an explanation, all I get here is a standard email just like their responses to reviews, really sad. Their solution? They put money on my account in the amount of the already paid amount instead of refunding the money nicely. Honestly, I would not recommend this company to anyone, even though the materials are of good quality.
Jonas V.
purchased on 01/11/2023
Translated review
1
/5
★☆☆☆☆
Every thing that you sent me.i didn’t order.please stop sending me stuff
James G.
purchased on 23/12/2023
1
/5
★☆☆☆☆
Last order ordered 7 novenbre arrived 11 january. Lost order from 1001with effort recovered. Very bad experience, never order anything again. Not recommended.
Cosimo R.
purchased on 07/12/2023
Translated review
1
/5
★☆☆☆☆
Delivery not respected and moreover the order and one of my articles do not correspond at all to my order. I will not return towards your site.tres disappointed
Irene C.
purchased on 02/01/2024
Translated review
1
/5
★☆☆☆☆
Dramatic experience. Package was not delivered and company is not reachable. Company apologizes but does not solve the problem. Recommend not to order from the company.
Heike A.
purchased on 13/12/2023
Translated review
1
/5
★☆☆☆☆
I believe an incorrect item was offered for sale with a certain item number, therefore I asked for confirmation by email as to what I would receive when ordering. It was confirmed to me that I would still receive the advertised item. However, something completely different was delivered.... Upon notification I received a message back that I could return the item but then I would have to bear the return cost myself and that's just going too far for me. I have no problem with shipping costs but not because of mistakes made by the web store.
Luc D.
purchased on 13/12/2023
Translated review
1
/5
★☆☆☆☆
Two items missing on delivery
Olivier H.
purchased on 11/12/2023
Translated review
1
/5
★☆☆☆☆
Too long without news of my request. I won't be ordering from you again
Eric C.
purchased on 15/12/2023
Translated review
1
/5
★☆☆☆☆
1st disappointment, the model which was supposed to be 20cm and is in fact barely 15 Very light plastic I am frankly disappointed.
Baptiste J.
purchased on 24/12/2023
Translated review
1
/5
★☆☆☆☆
Order of 08/12/23 Christmas gift received 05/01/24 after complaint 04/01/24!!!
Marlène B.
purchased on 08/12/2023
Translated review
1
/5
★☆☆☆☆
I ordered a motorcycle model at the beginning of December, supposedly in stock, but in the end they didn't have it. I simply received it on 05/01/2024. They never answer the phone, lamentable, I do not recommend this site at all.
Didier G.
purchased on 13/12/2023
Translated review
1
/5
★☆☆☆☆
I never got a refund.
Very bad products, not matching the photos
Barbara S.
purchased on 08/12/2023
Translated review
1
/5
★☆☆☆☆
The order I received did not correspond to the purchase I had made. Following my complaint, I never received a return.
Solène F.
purchased on 03/12/2023
Translated review
1
/5
★☆☆☆☆
Not once received a complete order and certainly not within 2 weeks as indicated, make it 2 months. Don't fall for it you can just whistle for your stuff or money! If you don't go after it yourself mail.
Kain D.
purchased on 20/12/2023
Translated review
1
/5
★☆☆☆☆
I did not receive the item I ordered. Poor customer service.
Patrick M.
purchased on 13/12/2023
Translated review
1
/5
★☆☆☆☆
I asked them to cancel the order before it was shipped and they would not cancel it claiming it was already shipped. Two days later I got a notification that the order had just shipped. I did not send it back because of the high shipping costs.
Josep Vicent G.
purchased on 12/12/2023
Translated review
1
/5
★☆☆☆☆
Order shipped 1 1/2 weeks later, and after having to threaten to file a dispute with PayPal. Order received with the wrong paint color. It was for a birthday, so not only did I not get it on time, I also got the wrong color. Unpleasant greeting and open paypal dispute, they're getting away with it, but I paid for a product I didn't order and ended up giving a gift without being able to paint the figurines. This is obviously a recurring problem with the site, and I should have checked the reviews first. I would never recommend this site, nor would I recommend it to you.
Kelly P.
purchased on 04/12/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
You still can't figure out that I've picked up my package!
Laurence G.
purchased on 12/12/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
One brush (N°1) arrived broken. Poor packaging. Very disappointed.
Gilles L.
purchased on 20/12/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I placed an order that never arrived but was debited from my account. I had to call back several times to finally be told clearly that there had been a bug with my order and that I should place it again immediately! And of course with a commercial gesture! I finally received my order more than 1 month later, but of course I didn't even get an apology or a commercial gesture, even though they had told me on the phone!
In short, I don't recommend this site because I didn't get my gift when I wanted it and no apology or gesture! Very very very disappointed
Cindy L.
purchased on 08/12/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Received only 2 out of 3 articles, and not the most important ones
Laurent B.
purchased on 03/12/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I asked them to confirm that the product was as in the photo, as they had sent me a different model on another website. They confirmed that it was as in the photo. When I received it, it was NOT as in the photo and consequently, I requested the return. To my surprise, they told me that I must pay the return shipping costs. A real scam of a company.
Eduard C.
purchased on 11/12/2023
Translated review
1
/5
★☆☆☆☆
The parcel arrived on time, but damaged inside and before it arrived in the UK. all contents are unusable. I do not recommend this company. I regret not checking the reviews before purchasing. Money wasted
Ireneusz G.
purchased on 05/12/2023
1
/5
★☆☆☆☆
Order placed on November 29 and still not shipped. No reply to my email request for information about the availability of my products and impossible to contact them by phone. In short, I probably won't get my order for Christmas... even though it's paid for. I don't recommend this seller.
'pascale' D.
purchased on 29/11/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Delivery time stated as 1 week, in the end it was 6 weeks. Put off again and again, no response to inquiries. Not again.
At least the order has now arrived - lucky me...
Manfred P.
purchased on 11/11/2023
Translated review