/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Item arrived completely broken and unusable.
Christophe L.
purchased on 27/11/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
7 display cases for model cars ordered. Put in a cardboard box without any protection. Results: 3 out of 7 broken. Discussions in progress for reimbursement and I'm asked for photos again even though I had already sent them with my first email. On top of that I have to pay 22 CHF in customs fees. Really disappointing and more.
Frederic B.
purchased on 17/11/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I requested an item in the 1/24 scale catalog and when I received it it was 1/32, I requested documentation for the return and the received was wrong, I paid the difference to purchase another item and they claimed me several times the payment that was already made, as they recognized in telephone conversation, I received although late that item but then they claimed me several times the payment of the first order that they sent me wrong. It is not to be minimally happy, it was a failure after another and it is a pity because they have items that interest me but with this experience I will look elsewhere.
Fernando E.
purchased on 08/11/2023
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1
/5
★☆☆☆☆
I placed two orders with you and both times I received a color name ordered instead of one ordered. So not too satisfied
Patrick P.
purchased on 01/11/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
It took too long to arrive, I needed it for a fair and it arrived after it was over.
Jorge A.
purchased on 30/10/2023
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Answer from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
1
/5
★☆☆☆☆
Contacting customer services via email weeks ago and still awaiting for youto come back to me. Charged twice
Paul H.
purchased on 07/10/2023
Answer from 1001hobbies
Hello,
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you.
see you soon
https://www.1001hobbies.co.uk/
1
/5
★☆☆☆☆
Delivery was very slow, about three weeks.
Joep J.
purchased on 03/10/2023
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
1
/5
★☆☆☆☆
Unfortunately, the photo was misleading, and I received the wrong product. I thought it was the old cultists that were on sale, and I got the new ones I already had. Perhaps the photo should be updated.
Nicolas L.
purchased on 08/11/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I would never order from this store again. I never received my item and am still waiting for my money today!
Eric C.
purchased on 05/10/2023
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
1
/5
★☆☆☆☆
I still haven't received my full order.
Jean Pierre R.
purchased on 26/07/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I don't recommend manipulative liars Just there to take your money nothing in stock half of the order never received but paid I have just opened a procedure against 1001 hobbies for fraudulent sale pass your way and buy from a real pro I wanted to try and well never again from them
Chevron J.
purchased on 05/10/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Product indicated as being available on the site, after validating my order and waiting several days, I was informed that the product was being restocked... I asked to cancel my order as the product would arrive too late, but I received no reply. In short, the product arrived after four weeks, my son's birthday had passed and everyone was disappointed. Not to mention the 10-euro fee I have to pay, which is not indicated in the item description. I'll never order from this site again!
Thierry R.
purchased on 12/10/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I ordered two copies of the book Void King in hardback. They delivered two copies of the book in paperback. I checked the website. Yep, the pictures are of a hardback book. I contact them asking them to resolve the issue, they respond, tell me how embarrassing it is for them, then I never hear from them again. I guess since they got their money from me, they don’t think that they have to deliver the product they sold me. I won’t be ordering from 1001hobbies.com again
Alexander H.
purchased on 29/09/2023
Answer from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
1
/5
★☆☆☆☆
My order took over a month to arrive. Delivery time too long!
Delphine V.
purchased on 29/08/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Still waiting for orders where the individual products were available in the meantime. Now I seem to have been waiting for over half a year.
Domenic B.
purchased on 08/10/2023
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
1
/5
★☆☆☆☆
I am still waiting to hear about the FIAT G50, which I have not received.
Francesco P.
purchased on 07/10/2023
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1
/5
★☆☆☆☆
I didn't receive the item I ordered instead of my 150€ order I received a doll costume for 5€ And as of today I still don't know where my order is and when I'll be able to receive it.
Sandrine Z.
purchased on 04/10/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Not received
Sutthiphong A.
purchased on 18/09/2023
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1
/5
★☆☆☆☆
Your description and void
Philippe T.
purchased on 22/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I am still waiting, after numerous e mails and assurances about it from the seller ,to receive one of the packages ordered and logically already paid for, disappointment.
Claudio B.
purchased on 30/08/2023
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1
/5
★☆☆☆☆
Terrible. They only sent half of my order, which was damaged, the most expensive item never arrived and was never sent, they have also refused to send a replacement or send me a refund for it. I would NEVER buy from this company again and I would tell anybody else to avoid dealing with them. They also pretend they are in the UK with their website name, UK phone number and UK prices but they are actually in France. Their customer service is pathetic, the ignore you. Worst experience EVER. I lost £160 dealing with them.
Christopher P.
purchased on 04/10/2023
1
/5
★☆☆☆☆
Ordered a game but it came with a French explanation of the rules! Strange when you order something from a Dutch site. Emailed but not solved to my satisfaction. Will not order again soon.
Nina E.
purchased on 19/09/2023
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1
/5
★☆☆☆☆
I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.
Nicolas S.
purchased on 16/09/2023
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Answer from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
1
/5
★☆☆☆☆
No parcel received
Mylian R.
purchased on 12/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.
Pierre-alexandre T.
purchased on 03/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Very bad delivery time.
Jean L.
purchased on 27/08/2023
Translated review
Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
2 months delivery time, very bad.
Hanns-martin Z.
purchased on 01/07/2023
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected], so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
1
/5
★☆☆☆☆
Unprofessional and unfriendly
Christophe D.
purchased on 08/09/2023
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1
/5
★☆☆☆☆
The model is also simple, its quality is terrible and the instructions are not in Spanish, something that should be warned. A horrible purchase, I will probably never buy anything from 1001 hobbies again.
Jaume M.
purchased on 13/09/2023
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1
/5
★☆☆☆☆
I ordered it at the beginning of August and it arrived in mid-September after 2 failed shipments and I had to protest, without anyone telling me what was wrong 🙁
Óscar D.
purchased on 07/09/2023
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