/5
★★★★☆
based on 37020 reviews published
★★★★☆
based on 37020 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Packaging and box arrived broken and with the box open
Josep M.
purchased on 07/10/2024
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Answer from 1001hobbies
We are sorry to hear that your order arrived in poor condition, with damaged packaging and box. We take the protection of our products during shipping very seriously. We value your feedback and will use it to improve our packaging processes. If you need assistance with a replacement or refund, please do not hesitate to contact us.
3
/5
★★★☆☆
Order received on time, only packaging to be improved to avoid shipping damage
Massimiliano L.
purchased on 01/10/2024
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Answer from 1001hobbies
Thank you for your feedback! We are happy that your order was received on time. We take note of your suggestion regarding the packaging and will work to improve protection in transit. Your satisfaction is important to us!
3
/5
★★★☆☆
Delivery takes too long (2 weeks)
Rob H.
purchased on 22/09/2024
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Answer from 1001hobbies
We understand that a two-week delivery time may feel longer than expected. We do our best to process and ship orders as quickly as possible. If you have specific questions about your order, please do not hesitate to contact us. We appreciate your patience!
3
/5
★★★☆☆
The games I ordered arrived damaged because the packaging was too fragile and there was little protection inside. It's a shame, because customer service is pretty understanding, so I wouldn't recommend ordering from them.
Johan M.
purchased on 10/09/2024
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Answer from 1001hobbies
We are very sorry to hear that the games you ordered arrived damaged due to inadequate packaging. This is unfortunate, especially since we strive to provide good customer service. Your feedback is very important to us, and we will be taking steps to improve our packaging protection to prevent this from happening again in the future. Thank you for taking the time to share your experience, and we look forward to earning your trust again in the future.
3
/5
★★★☆☆
Improved packaging
Eric C.
purchased on 19/08/2024
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Answer from 1001hobbies
Thank you for your feedback! We're sorry to hear that the packaging didn't live up to your expectations. Your comments are very valuable and we will take them into account to improve our future shipments. If you have any other suggestions or needs, please let us know.
2
/5
★★☆☆☆
They have everything you would want, and the prices are not bad. Whether you get it in a week or six months is just not clear. I've been waiting months for a kit that is just in stores elsewhere, and here they push the expected delivery date up a month every month.
Daan V.
purchased on 26/08/2024
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Answer from 1001hobbies
Thank you for your feedback. We are happy to hear that you find our selection and prices interesting. We apologize for the delay with your kit and understand that it can be frustrating. We do our best to meet delivery deadlines, but some items may be delayed due to stock availability. Please be assured that we are actively working to improve our communication on delivery times. Please do not hesitate to contact us if you need help or more information about your order.
3
/5
★★★☆☆
This time I ordered three Heller paints and a Tamiya cement. The cement was perfect, one of the paints was fine but the other two came with less quantity and quite dry. Normally the Heller paint can weighs about 13.5 grams, these two did not reach 8 grams. On this occasion mal.....y am Prime.
Luis Fernando T.
purchased on 06/10/2024
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Answer from 1001hobbies
We are very sorry to hear that your order did not meet your expectations this time. We appreciate you letting us know. We strive to provide quality products, and it is disappointing to hear that the paints you received were not in good condition and had less quantity. Your feedback is very valuable to us, and we will review it to improve in the future. If you need assistance with your order, please do not hesitate to contact our customer service, thank you for your understanding and for being part of our Prime community!
3
/5
★★★☆☆
Delay and problems with delivery. Package all torn.
Thierry D.
purchased on 27/09/2024
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Answer from 1001hobbies
We are very sorry to hear that you experienced delays and problems with the delivery, as well as a package that was torn upon arrival. This is not the experience we want our customers to have. Your feedback is very valuable and we will use it to improve our delivery service. Please do not hesitate to contact us directly so that we can find a solution to this problem. Thank you for your understanding and patience.
3
/5
★★★☆☆
Shipping was fine. Unfortunately, the product had a flaw, which was a shame.
Markus W.
purchased on 26/09/2024
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Answer from 1001hobbies
Thank you for your feedback! We're glad to hear that the shipping was okay, but we're sorry to hear that the product had a flaw. We appreciate your feedback and will use it to improve our service. If you need further assistance, please do not hesitate to contact us!
2
/5
★★☆☆☆
Very late delivery, poor communication
Elise V.
purchased on 04/06/2024
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Answer from 1001hobbies
We are sorry to hear that the delivery took longer than expected and that communication was not satisfactory. We take your feedback seriously and will do our best to improve these issues in the future. Thank you for your patience!
2
/5
★★☆☆☆
Unfortunately long delivery time without communication. Calling up delivery status via link did not work.
Felix G.
purchased on 27/08/2024
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Answer from 1001hobbies
We are sorry to hear that you experienced a long delivery time without proper communication and that the delivery status retrieval did not work. We appreciate your feedback and will use it to improve our service. Please do not hesitate to contact our customer service if you need further assistance.
2
/5
★★☆☆☆
Some pieces were broken in the box
Brewen L.
purchased on 24/09/2024
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Answer from 1001hobbies
We're very sorry to hear that some parts were broken in your box. Please do not hesitate to contact our customer service department about this matter, and we will do our best to find a solution quickly! Thank you for your understanding.
3
/5
★★★☆☆
Initially my order was not taken into account even though I was charged for it... On the other hand, the customer service was great, the lady on the phone was patient and helped me through my problem... As for my delivery, I still haven't received it, but it's from the delivery person, so there's nothing to say except maybe I should have a wider choice of delivery people...
Joris V.
purchased on 01/10/2024
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Answer from 1001hobbies
We apologize for any inconvenience caused by your order. We would like to reassure you that we are awaiting the return of the product from the delivery person, and we are monitoring the situation closely. We are delighted that our customer service team was able to assist you efficiently, and we will also take into account your comment on the choice of delivery drivers for the future. Thank you again for your patience and understanding!
3
/5
★★★☆☆
The delivery arrived incomplete ( one figurine out of six is missing - it should be available at the end of October... ) and there is a real lack of communication with the customer. A simple e-mail or SMS to inform of a delay would solve everything, rather than being presented with a fait accompli.
Sandrine A.
purchased on 26/06/2024
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Answer from 1001hobbies
We apologize for this situation. We understand your frustration. We will work to improve our communication in the future to avoid this type of inconvenience. Thank you for your patience and understanding, and please do not hesitate to contact us if you have any further questions.
2
/5
★★☆☆☆
The goods were not sufficiently packaged, so the goods arrived damaged. Little communication. Not recommended.
Thorsten T.
purchased on 29/08/2024
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Answer from 1001hobbies
We are sorry to hear that your goods arrived damaged and the communication did not meet your expectations. Your experience is important to us and we will use your feedback to improve our packaging and customer service. If you require further assistance or would like to clarify your concern, please do not hesitate to contact us. Thank you for letting us know
2
/5
★★☆☆☆
Product came damaged if intact, was ordering dice so the only damage was the packaging and delivery took way longer than expected
Kenneth H.
purchased on 31/08/2024
Answer from 1001hobbies
Thank you for bringing this to our attention. We’re really sorry to hear that your product arrived damaged and that the delivery took longer than expected. Your experience is important to us, and we’d like to resolve this issue. Please reach out to our customer service team so we can assist you further. We appreciate your understanding!
3
/5
★★★☆☆
Tattered and ramshackle packaging
Roberto M.
purchased on 24/09/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that the packaging of your shipment did not meet your expectations. We are committed to ensuring that all of our products arrive in perfect condition, and your feedback will help us improve. If you need assistance or have additional comments, please feel free to contact us!
3
/5
★★★☆☆
The lead time was a little (a lot) too long, except that the items ordered were noted as being in stock (2 weeks)...!
Jean-pierre F.
purchased on 12/09/2024
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Answer from 1001hobbies
Thank you for taking the time to send us your feedback. We are sorry to hear that the delivery time was too long, especially when the items were listed as being in stock. Your experience is important to us, and we will look into this issue to improve our delivery times in the future. Thank you for your patience and understanding, and we look forward to providing you with a better experience with your next order!
2
/5
★★☆☆☆
Lack of fluidity, with banners that open inopportunely masking the reading experience.
Jean-paul T.
purchased on 05/08/2024
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Answer from 1001hobbies
Thank you for your feedback! We're sorry to hear that you've been experiencing fluidity problems on our site, particularly with the banners that disrupt reading. Your experience is very important to us, and we will take your comments into account to improve our interface. Thank you for your understanding, and we look forward to providing you with a better experience in the future!
3
/5
★★★☆☆
The light infantry of the HAT cataloged in the Napoleonic historical period is incorrect you can read on the edge looking carefully Crimea wear.
Dario F.
purchased on 13/08/2024
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Answer from 1001hobbies
Thank you for reporting the error regarding the cataloging of HAT light infantry in the Napoleonic historical period. We greatly appreciate your feedback and apologize for any confusion it may have caused. We will check the issue immediately to correct the information. If you have further comments or questions, please do not hesitate to contact us!
2
/5
★★☆☆☆
Account number was incorrect, resulting in additional costs at the bank. Delivery took 3 weeks. Unfortunately you don't speak German and the phone call in English was difficult. Thanks anyway.
Erk S.
purchased on 23/08/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that there were problems with the account number and that you had additional costs with the bank as a result. We also apologize for the long delivery time of three weeks. Your comment about the language barrier is valuable and we will work to improve our customer service. Thank you for your patience and understanding! If you have any further questions or concerns, please do not hesitate to contact us. Merci
3
/5
★★★☆☆
I don't usually have problems with my orders from 1001 Hobbies, but this order took 48 days to arrive. I think this is a one-off error that won't happen again and I hope that the missing products from my order will arrive later.
Jacques D.
purchased on 07/08/2024
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Answer from 1001hobbies
We sincerely apologize for the exceptionally long delay you experienced. This is indeed a one-off situation, and we're doing everything we can to ensure it doesn't happen again. Thank you for your patience and understanding.
2
/5
★★☆☆☆
I would like to receive all my paid goods !
Erik G.
purchased on 30/08/2024
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Answer from 1001hobbies
Thank you for taking the time to share your feedback. We have received your request and apologize for the inconvenience you experienced with your order. We will investigate your situation carefully and promise to resolve the issue as soon as possible. You will receive an update on the missing items.
3
/5
★★★☆☆
Delivery times not respected
Antoine J.
purchased on 17/09/2024
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Answer from 1001hobbies
We are sorry to hear that the delivery times announced have not been met. Your satisfaction is our priority!
3
/5
★★★☆☆
The delivery times announced were not respected. Otherwise, nothing to say about the products and prices.
François B.
purchased on 16/09/2024
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Answer from 1001hobbies
Thank you for your feedback! We're sorry to hear that delivery times were not met. It's important for us to improve this experience. We appreciate your comments on products and prices! Please do not hesitate to contact us again if you have any further questions or concerns.
3
/5
★★★☆☆
1 month wait and 1 product missing from order
Paul B.
purchased on 17/08/2024
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Answer from 1001hobbies
We are very sorry to hear that you have experienced a one-month waiting period and a missing product in your order. We take your comments very seriously
2
/5
★★☆☆☆
Delivery time too long
Alain C.
purchased on 02/09/2024
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Answer from 1001hobbies
We are sorry to hear that the delivery time was too long. Your feedback is important to us! Please do not hesitate to contact us if you need any further assistance or information. We will do our best to improve this point in the future. Thank you for your understanding!
3
/5
★★★☆☆
Because I sent an e-mail and got no reply????
Martial O.
purchased on 09/09/2024
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Answer from 1001hobbies
We have received and responded to your email. Should you require any further information or assistance, please do not hesitate to contact us. We're here to help!
2
/5
★★☆☆☆
After waiting longer than expected, 1 half has arrived. The other half I don't know when it will arrive.
Pieter C.
purchased on 04/09/2024
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Answer from 1001hobbies
We are sorry to hear that your order did not arrive in full and is taking longer than expected. We understand how frustrating this can be. We will do our best to make sure the missing half is shipped as soon as possible. Please contact us if you have any further questions.
2
/5
★★☆☆☆
Website is full of goods that are not available. After waiting a few months, at least I got my money back.
Andy P.
purchased on 26/07/2024
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Answer from 1001hobbies
We are sorry to hear that you have had this experience. We understand that it is frustrating to wait for products that are not available. We are working hard to improve our inventory and availability. If you have any questions or need assistance, please do not hesitate to contact us. Thank you for your feedback!