Reviews 1001hobbies

The order arrived incomplete, I contacted you and you did not give me an immediate solution.

From payment to shipping, I find the processing very long.

The delivery was delayed much more than other orders I placed at that time. When it arrived they had sent me the wrong item, the Airfix AO2318V 1/76 instead of the one I had ordered (Airfix 1602318 1/72). I have indicated it and I have no answer.

Order placed in July 2024 for 2 items, only 1 received in October and the other to be received later... The item received is of good quality but as I have not yet received the second I cannot give a good mark: my account has been debited for several months!

Too many e-mails

Correct opinion, I was delivered at the estimated date, Small drawback, it is the box of the sandblaster which was in the box of the model, which necessarily has a consequent weight and had to this moved, has I hope nothing broken but has detached more parts of model. To have if I will be able to go until the end of this adventure.

It's a pity that there are no instructions in French. The codes used (numbers, dotted lines) are not self-explanatory (as they are in a foreign language), nor are the assembly instructions, making the model difficult to assemble. I certainly wouldn't order a more complex model, as it would be very difficult to assemble without instructions in French.

I paid for a home delivery and not as it happened I went to a relay served by mondial relais. I will never order from you again. it's a matter of principle.

My orders became a huge mess! The order is still not complete!

I had to wait 8 weeks for my order, only to find that 4 out of 6 products were not delivered. Although delivery was indicated in the order. After several inquiries to the service department, the two products were finally delivered. Service works very well. Goods generally too expensive compared to other suppliers.

Unfortunately, it is not clear when delivery will take place. However, if you ask online, you get quick information. Goods too expensive compared to other suppliers.

Hello, parcel well received, however the box is damaged and too large, the model boxes are not held correctly, so packaging problem. Fortunately, the model boxes did not suffer. On the other hand, the tiger caterpillar elements are detached from the bunches and fall directly into the box, so once again a packaging problem. A little disappointed all the same for my first order with you.

It took a little longer to arrive than indicated, and 16 days after receiving the return I still have not received my money back, the car I think q well, it was not what my husband wanted.

It took too long and several angry emails before I received anything

Delivery time too long

Rather long order

Slow delivery. Almost 3 weeks between order and delivery.

Figurine damaged at the level of the head (chin)... Fast delivery

No base to stick the buildings to. Very small size compared with usborne models

Packaging and box arrived broken and with the box open

Order received on time, only packaging to be improved to avoid shipping damage

Delivery takes too long (2 weeks)

The games I ordered arrived damaged because the packaging was too fragile and there was little protection inside. It's a shame, because customer service is pretty understanding, so I wouldn't recommend ordering from them.

Improved packaging

They have everything you would want, and the prices are not bad. Whether you get it in a week or six months is just not clear. I've been waiting months for a kit that is just in stores elsewhere, and here they push the expected delivery date up a month every month.

This time I ordered three Heller paints and a Tamiya cement. The cement was perfect, one of the paints was fine but the other two came with less quantity and quite dry. Normally the Heller paint can weighs about 13.5 grams, these two did not reach 8 grams. On this occasion mal.....y am Prime.

Delay and problems with delivery. Package all torn.

Shipping was fine. Unfortunately, the product had a flaw, which was a shame.

Very late delivery, poor communication

Unfortunately long delivery time without communication. Calling up delivery status via link did not work.

Some pieces were broken in the box

Initially my order was not taken into account even though I was charged for it... On the other hand, the customer service was great, the lady on the phone was patient and helped me through my problem... As for my delivery, I still haven't received it, but it's from the delivery person, so there's nothing to say except maybe I should have a wider choice of delivery people...

The delivery arrived incomplete ( one figurine out of six is missing - it should be available at the end of October... ) and there is a real lack of communication with the customer. A simple e-mail or SMS to inform of a delay would solve everything, rather than being presented with a fait accompli.

The goods were not sufficiently packaged, so the goods arrived damaged. Little communication. Not recommended.

Product came damaged if intact, was ordering dice so the only damage was the packaging and delivery took way longer than expected

Tattered and ramshackle packaging

The lead time was a little (a lot) too long, except that the items ordered were noted as being in stock (2 weeks)...!

Lack of fluidity, with banners that open inopportunely masking the reading experience.

The light infantry of the HAT cataloged in the Napoleonic historical period is incorrect you can read on the edge looking carefully Crimea wear.

Account number was incorrect, resulting in additional costs at the bank. Delivery took 3 weeks. Unfortunately you don't speak German and the phone call in English was difficult. Thanks anyway.