/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery time not as advertised. Unpleasant customer service, since we are dealing with a computer and not a physical person; as a result, my request for information could not be met.
Philippe S.
purchased on 08/08/2024
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Answer from 1001hobbies
We are sorry to hear that your delivery was not on time and that you did not have a good experience with our customer service. To better understand your situation, could you please send us some photos to the following address: [email protected]? This will help us to improve our services. Thank you for your understanding!
3
/5
★★★☆☆
Package was open on arrival
Nicolas Z.
purchased on 04/09/2024
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Answer from 1001hobbies
We're sorry to hear that your package was open when it arrived. So that we can investigate the situation, could you please send us photos to the following address: [email protected]? Thank you for your cooperation!
3
/5
★★★☆☆
Unfortunately the packaging was torn and the boxes damaged, as there was no protection to block the boxes during transport. Fortunately, nothing was missing. A little disappointed with this order.
Gerard M.
purchased on 05/09/2024
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Answer from 1001hobbies
We're sorry to hear that the packaging was torn and the boxes damaged. To better understand the situation, could you please send us some photos to the following e-mail address: [email protected]? This will help us to improve our service. Thank you for your understanding!
2
/5
★★☆☆☆
Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.
Florent V.
purchased on 02/08/2024
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Answer from 1001hobbies
We are very sorry to hear that you have experienced communication difficulties regarding an incomplete package. Your experience is important to us. Thank you for your patience!
3
/5
★★★☆☆
Lack of description on box Too much paint missing to buy
Pascal B.
purchased on 02/09/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that there is a lack of description on the box and that you have encountered problems with the missing paints. Your feedback is valuable and we will take it into account to improve our products. We hope to hear from you soon!
3
/5
★★★☆☆
I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...
Philippe D.
purchased on 09/08/2024
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Answer from 1001hobbies
We're sorry to hear that you've only received part of your order. As discussed, this has been split up for faster dispatch. If you have any questions or require assistance, please do not hesitate to contact us. We're here for you!
2
/5
★★☆☆☆
Delivery too long (3 weeks). Better to go in store.
Stéphane D.
purchased on 07/08/2024
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Answer from 1001hobbies
We apologize for the delay in delivery. We understand that it was frustrating. We are working to improve our delivery times to better meet your expectations. Thank you for your feedback, and we look forward to serving you better in the future.
3
/5
★★★☆☆
Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.
Jean-louis L.
purchased on 29/06/2024
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Answer from 1001hobbies
We apologize for the inconvenience. There seems to have been a stock error. We will check the situation and take the necessary steps to prevent this from happening again. Thank you for your understanding and patience.
2
/5
★★☆☆☆
Payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused
Dominique V.
purchased on 14/08/2024
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Answer from 1001hobbies
We are very sorry for the delay and confusion regarding payment for D+2 delivery. Thank you for your patience, and we look forward to providing you with a better experience in the future. If you need any further assistance, please do not hesitate to contact us.
3
/5
★★★☆☆
This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.
Laurent L.
purchased on 29/07/2024
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Answer from 1001hobbies
Thank you for your detailed feedback. We are sorry for the confusion in communication and the problems encountered during the first shipment. However, we are pleased that the final delivery was timely and compliant. We will work to improve our communication to avoid this kind of problem in the future. Thank you for your patience and understanding.
2
/5
★★☆☆☆
Delivery times too long. But above all, very disappointing Castorland puzzles: the pieces are far too small.
Sylvie B.
purchased on 15/07/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry for the delay in delivery and for the disappointment concerning the Castorland puzzles. We take note of your comments to improve our services and product quality.
3
/5
★★★☆☆
Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed
Lea E.
purchased on 05/08/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that the delivery times and the opening hours of our premises were disappointing. We take your feedback very seriously and will work to improve these aspects. If you need immediate assistance, please do not hesitate to contact us. Thank you for your understanding.
2
/5
★★☆☆☆
My initial order was dated 30/06 , and not 24/07 as mentioned by your services ... 1 gift that never arrived on time, because of an unscrupulous deliveryman ... the parcel arrived (FINALLY) on 29/07, delivered (fortunately) by another transport company ... but no gift wrapping, even though I had paid for this service ... so, rather a bad experience, as far as we're concerned
Abouba M.
purchased on 24/07/2024
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3
/5
★★★☆☆
The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.
Christian D.
purchased on 06/07/2024
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Answer from 1001hobbies
Thank you for your positive feedback on our products and secure packaging! We understand your frustration regarding delivery times. Please be assured that we are doing everything possible to shorten these times and deliver your orders as quickly as possible. Thank you for your patience and understanding.
3
/5
★★★☆☆
I found the preparation time for my order very long.
Alain C.
purchased on 03/07/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry that it took so long to prepare your order. We will work to improve this time to offer you a better service in the future. Thank you for your patience and understanding.
3
/5
★★★☆☆
I ordered from Germany and have received the goods [not yet unpacked - but I'm assuming the best 🙂 ] The price for the product on the website was in line with the competition. What bothered me, however: a) It was nowhere obvious to me that shipping from France would be involved.
b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either.
c) My order then arrived with a good week's delay (after a 10-day wait).
So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.
Nil M.
purchased on 30/06/2024
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Answer from 1001hobbies
Thank you for your detailed feedback. We apologize for the inconvenience you have experienced. We are sorry that shipping from France was not clearly visible and that the response to your customer service inquiry took longer than we would have liked. We will work to improve communication and optimize delivery times for international orders. We are pleased that the goods have finally arrived and we will do our best to improve the customer experience for our international customers. Thank you for your patience and understanding. Yours sincerely,
3
/5
★★★☆☆
Product protection still too weak no padding no bubble wrap, but I've already pointed this out, hoping that one fine day this will change ... maybe one day 😀
Quentin G.
purchased on 09/05/2024
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Answer from 1001hobbies
Thank you for taking the time to share your opinion. We are sorry that the product protection is not yet up to your expectations. We appreciate your patience and constructive feedback. Please be assured that we are continually working to improve our service and hope that you will see improvements soon. Thank you for your understanding and loyalty!
3
/5
★★★☆☆
Delivery time a little "long". If certain supplies have a reputation for taking a long time, let the customer know before he places the order! Typical case of an item "out of stock"! No legitimate cause for impatience. Have a nice day.
Jean-claude J.
purchased on 27/06/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that the delivery time was longer than expected Your satisfaction is very important to us, and we appreciate your feedback which helps us to improve. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you again for your understanding.
3
/5
★★★☆☆
Delivery complete but in two instalments because some items were delivered later than advertised. Communication on the subject initiated by myself. The problem is undoubtedly linked to a particular brand and does not reflect the competence of the products actually in stock. In the future, for this brand, I will look at the historical distributors.
Alexandre S.
purchased on 18/06/2024
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Answer from 1001hobbies
Thank you for your detailed feedback. We apologize for the fact that your shipment was delivered twice due to delays that exceeded our expectations for certain items. We understand your frustration and apologize for this inconvenience. We appreciate your initiative in contacting us regarding this matter. We take note of your feedback regarding this particular brand and are committed to improving our service to avoid such inconveniences in the future. If you have any further questions or require further assistance, please do not hesitate to contact us. We're here to help.
2
/5
★★☆☆☆
I'm not giving my opinion because: I'm waiting for a 3-blade propeller for Me109 Always promised never received. I'll have to go to another site.
Richard B.
purchased on 20/06/2024
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3
/5
★★★☆☆
The only site where I found the book I was looking for. Very fast shipping. However the book is damaged at the corners, this was not specified on the card. I don't think it happened in transit. It's a pity, it should have been specified.
Isabelle B.
purchased on 19/06/2024
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Answer from 1001hobbies
Thank you for your feedback. We are happy to hear that you found the book you were looking for and that the shipment was very fast. However, we are sorry to hear that the book arrived damaged at the corners. We apologize for this inconvenience. We appreciate your understanding.
2
/5
★★☆☆☆
I ordered it and paid for it, then my payment was not verified, I could order it again but it was more expensive than on offer. I then left it and ordered elsewhere and then apparently it worked with the payment and I now have two. All in all, the order tracking and communication is not good. I won't order anything else, sorry, you have to improve. I won't use the €5 voucher after my complaint.
Steffen K.
purchased on 01/06/2024
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Answer from 1001hobbies
We are sincerely sorry to hear of your difficulties with ordering and communication. This should not have happened and we apologize for the inconvenience this has caused you. We understand your frustration and regret that you have decided not to order from us again. Your experience is important to us and we will ensure that we improve our processes to avoid such issues in the future. Regarding the €5 voucher you received after your complaint, we would like to reassure you that you do not have to use it if you do not wish to. We appreciate your feedback and honesty. If there are any unanswered questions or if we can help you in any way, please let us know. We are here to help. Again, we apologize for any inconvenience this may have caused you. Yours sincerely,
3
/5
★★★☆☆
Last week the delivery man came to my house. This week, he claimed he couldn't deliver the package even though I was there. The people at colis privé act in bad faith. As a result, I had to lose a day and go to the relay point, even though I paid for home delivery. Very disappointing.
Laurent W.
purchased on 08/07/2024
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Answer from 1001hobbies
Thank you for your feedback and we are very sorry to hear about the disappointing experience you had with the delivery of your parcel. We fully understand your frustration, especially after paying for a home delivery and having to go to a point relais. We have contacted our delivery partner and have taken the necessary steps to ensure that this situation does not recur. Your satisfaction is our priority, and we are doing everything we can to improve our service. We apologize for the inconvenience and thank you for your understanding. If you have any further questions or concerns, please do not hesitate to contact us. We're here to help! Thanks again and see you soon!
3
/5
★★★☆☆
Waiting as the Citroën kit is missing a part
Alain D.
purchased on 07/07/2024
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Answer from 1001hobbies
Thank you for your message. We are sorry to hear that the Citroën kit you ordered is missing a part. We have immediately contacted our supplier and we are doing our utmost to solve this problem as soon as possible. An after-sales service is underway to provide you with a rapid solution. We apologize for the inconvenience and thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us. We're here to help! Thanks again and see you soon!
2
/5
★★☆☆☆
Too late...
Jean-marc D.
purchased on 22/05/2024
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Answer from 1001hobbies
We apologize for any delays. We understand your frustration and are working hard to improve our delivery service. Thank you for your patience and understanding.
2
/5
★★☆☆☆
The site was ok, but the delivery and customer service is worse than I have ever seen. Waited 6 months for all my products to arrive, and when I tried to get all but 1 product shipped after a few months of waiting, suddenly half the products were no longer available and I had to wait months more.
Matthijs L.
purchased on 23/01/2024
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Answer from 1001hobbies
Hello, We apologize for the delay you experienced with your order. We understand your frustration and regret the inconvenience. We have split the shipment of your order in order to deliver all the products you ordered as quickly as possible. If you have any other problems or need further assistance, please do not hesitate to contact us via email . We are here to help you. Best regards, The 1001 Hobbies team
3
/5
★★★☆☆
TRONE GUARD VEULE - OK Cadian Command Squad - :-[ /!\Not like the first image(new edition)/!\ but the last two(previous edition).
Vincent L.
purchased on 24/06/2024
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Answer from 1001hobbies
Thank you for your comment In order to better understand and solve this problem, could you please send us photos of the products you have received to the following address: [email protected] We are committed to providing you with fast and efficient assistance.
3
/5
★★★☆☆
I'd like to see the parcel tracking again, you've accustomed me to better. Otherwise, there's nothing wrong with the product.
Denis P.
purchased on 21/06/2024
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2
/5
★★☆☆☆
Nicely priced Frieza second form could buy, only the packaging of the figure was completely broken (and there were also parts of the packaging missing) but the shipping box was completely good and new. So there is deliberately a broken packaging sent, if I had received extra discount I would not have cared so do other websites. But in this way it is a bit of a nasty experience, buying something new that looks like it has been played with. For the rest a nice webshop hear!
Michel A.
purchased on 25/06/2024
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Answer from 1001hobbies
Thank you for your feedback and kind words. We are sorry to hear that the packaging of the Frieza Second Form you purchased was damaged. This should not be happening. Please send us pictures of the damaged packaging and the figure to [email protected] so we can investigate the problem and help you. We apologize for the inconvenience and would like to find a solution that meets your expectations. Best regards The 1001 Hobbies team
3
/5
★★★☆☆
Does not match the picture on the box.
Evert E.
purchased on 26/06/2024
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Answer from 1001hobbies
Thank you for your comment. We are sorry to hear that the product does not match the picture on the package. Please send us pictures of the product you received to [email protected] so we can investigate the problem and help you. We apologize for the inconvenience and look forward to helping you. Best regards, The 1001 Hobbies team