/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It took too long to ship my order and … It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!
Verified Buyer
purchased on 12/04/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 06/04/17, 5 working days after you placed your order. This delay corresponds to the information on our website. Unfortunately the custom clearence process is tacking quite long for DHL in China and we can't do anything about it at the moment. We hope you will soon receive your order. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
It took too long to ship my order and ... It took too long to ship my order and then DHL is providing a bad service, my order( a book) is still in custom now and DHL is not helpful in getting my stuff out. So this is my experience so far, as for the quality of the order, no comment yet because I have not receive it yet!
Acheteur Vérifié
purchased on 12/04/2017
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 06/04/17, 5 working days after you placed your order. This delay corresponds to the information on our website. Unfortunately the custom clearence process is tacking quite long for DHL in China and we can't do anything about it at the moment. We hope you will soon receive your order. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
I am very disappointed because the delivery date has passed and I still haven't received anything. The amount of the article was deducted without any problem, so I don't know what to think of it.
Acheteur Vérifié
purchased on 09/04/2017
Translated review
1
/5
★☆☆☆☆
Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.
Verified Buyer
purchased on 08/04/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 30/03/17, 24 hours after you placed your order, and delivered on the 07/04/16. This one week delay corresponds to the information on our website for the shipping method you chose. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Slow delivery time. Ordered a simple single sheet of decals. Don't know why it takes almost three weeks for delivery.
Acheteur Vérifié
purchased on 08/04/2017
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 30/03/17, 24 hours after you placed your order, and delivered on the 07/04/16. This one week delay corresponds to the information on our website for the shipping method you chose. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Material theoretically shipped on March 21, 2017 as of today April 05, 2017 not yet arrived. Made request for information via e mail of where the order is to date after a week no one has responded. I find the behavior unfair I do not think there will be new orders from us in the future. In fact situation I consider very dangerous untrustworthy. This attitude is a loss of trust you know when you pay but you do not know if you receive the goods. Situation not new but relapsed on another order that fortunately then arrived after several weeks. I suggest that if shipping is Vs weak point maybe it is better to change method while for email communication nothing before and nothing now. I feel sorry for you would have potential.
Acquirente Verificato
purchased on 05/04/2017
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1
/5
★☆☆☆☆
Our order was the 19 march but still … our order was the 19 march but still have not recieved the product has it got lost was not given a tracking number so thought it had not been dispachted where is my parcel
Verified Buyer
purchased on 02/04/2017
Answer from 1001hobbies
Dear customer, Apparently the shipment was lost unfortunately, we will prepare a new order to send you the products again as soon as possible. We apologize for the inconvenience. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Our order was the 19 march but still ... our order was the 19 march but still have not recieved the product has it got lost was not given a tracking number so thought it had not been dispatched where is my parcel
Acheteur Vérifié
purchased on 02/04/2017
Translated review
Answer from 1001hobbies
Dear customer, Apparently the shipment was lost unfortunately, we will prepare a new order to send you the products again as soon as possible. We apologize for the inconvenience. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Parcel not in conformity with my acha
Acheteur Vérifié
purchased on 02/04/2017
Translated review
1
/5
★☆☆☆☆
I paid 17 € more for a shipping service that promised to deliver the package between 2 and 3 days and it took a week and a half. I contacted the company and the only thing they could tell me is that the package has already been sent and the scam of 17 € did not want to pronounce. Horrible I will never buy anything from them again.
Comprador Verificado
purchased on 23/03/2017
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1
/5
★☆☆☆☆
Given the amount of shipping costs, not having been delivered 6 days after placing the order is unacceptable.
Acheteur Vérifié
purchased on 18/03/2017
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1
/5
★☆☆☆☆
Does not respect promised delivery times says anything about product availability loses packages. Defects noted twice the first time had to refund me after 15 days of waiting for the order in fact unavailable
Acheteur Vérifié
purchased on 15/03/2017
Translated review
1
/5
★☆☆☆☆
For a month and a half now, I've been promised a refund because the items I ordered were not in stock. The company has already been reported to the Paris DDPP for similar problems. Who should I contact? Who's calling the shots in this company? Who is capable of making a simple transfer to an account that has been given over and over again? What is to be done with the word given by members of the company? Shouldn't non-repayment of the sum paid be considered theft? WHO IS GOING TO TAKE RESPONSIBILITY AND MAKE THIS TRANSFER AS IT SHOULD BE MADE? Company not serial""Hello I'm following up this matter with my manager today. Unfortunately, I don't handle refunds directly. I will keep you informed. Yours faithfully ...And 4 more days to go!
Acheteur Vérifié
purchased on 13/03/2017
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1
/5
★☆☆☆☆
For my part I am very disappointed with 1001 Maquettes the delivery time is too long.the chosen products are not always available.order placed on 210217 we are on 130317 still NOTHING.I even thought for a long time that it was a fraudulent site.I strongly advise against it.
Acheteur Vérifié
purchased on 13/03/2017
Translated review
1
/5
★☆☆☆☆
Rubbish 14 days and no information as to where parcel is!
Verified Buyer
purchased on 12/03/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 28/02/17, the day after you placed your order, and delivered on the 13/03/16. We apologize for the delay which is due to an error of the shipper Hermes. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Rubbish 14 days and no information as to where parcel is!
Acheteur Vérifié
purchased on 12/03/2017
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 28/02/17, the day after you placed your order, and delivered on the 13/03/16. We apologize for the delay which is due to an error of the shipper Hermes. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
2 months delivery time for two different orders Neither done nor done
Acheteur Vérifié
purchased on 05/03/2017
Translated review
1
/5
★☆☆☆☆
For my first order with you .....very disappointed..... because to date I still have not received my order...very important to respect commitments....in the future I will go to another
Acheteur Vérifié
purchased on 04/03/2017
Translated review
1
/5
★☆☆☆☆
Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up until that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.
Verified Buyer
purchased on 28/02/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 17/02/17, 6 working days after you placed your order, and delivered on the 22/02/16. This delay corresponds to the information on our website, the products were not indicated as in stock but ""Shipped in 4-6 days"". Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Awful service Good were only shipped after nearly 2 weeks ( despite showing as in stock ), they were only shipped after I said to cancel the order. Up to that point all I was getting told was that the goods will be sent soon. Furthermore the goods weren't sent by royal mail but by hermes , they very rarely deliver down my road. Oh and the items were left on my doorstep.
Acheteur Vérifié
purchased on 28/02/2017
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 17/02/17, 6 working days after you placed your order, and delivered on the 22/02/16. This delay corresponds to the information on our website, the products were not indicated as in stock but ""Shipped in 4-6 days"". Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Delivery time too long and explanations of delivery times anything but clear: order validation time + delivery time expressed in working days + delivery time. In the end, an order placed on 82 was delivered on 202. By the way, I ordered a Humbrol (HU033) enamel paint and received an acrylic paint.
Acheteur Vérifié
purchased on 27/02/2017
Translated review
1
/5
★☆☆☆☆
Hello, I paid the shipping costs necessary for a delivery in 24 hours and I received the package 3 weeks later .. and when I opened the package I received a 124 and I ordered a 112 and the worst is that the paint does not match the plan and the bubble of the bike and break ... I am very disappointed and I hope that 1001maquettes vas
Acheteur Vérifié
purchased on 25/02/2017
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1
/5
★☆☆☆☆
To give a correct grade, you'd have to have received the package....who's wandering where? the carrier got it, then didn't...so whose fault is that? it's clear to me that I won't be making any more purchases from 10001 ...because it was supposed to arrive within 3 to 4 days... and now it's double..... so who's taking me for a fool? the deliveryman or 1001 maquettes ....who was supposed to give it as a gift to a kid tomorrow night? now it's ruined... I can't take it anymore!
Acheteur Vérifié
purchased on 23/02/2017
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1
/5
★☆☆☆☆
I did not get the model I wanted. The parts I received are accessories for a tank.
Acheteur Vérifié
purchased on 19/02/2017
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1
/5
★☆☆☆☆
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
Verified Buyer
purchased on 16/02/2017
Answer from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
1
/5
★☆☆☆☆
I would give zero stars if possible! I ordered a model areoplane kit on the 8th of December, 2017 and it never arrived. I got an email saying it had shipped on the 17th of December and it still never came. Despite contacting 1001 Models numerous times via their website, email, Facebook and phone (answering machine, my French friend even left a message in French!) they have never responded to me. I am extremely upset as I am out of pocket and my 90 year old grandfather is missing his Christmas present. NEVER USE THIS COMPANY!
Acheteur Vérifié
purchased on 16/02/2017
Translated review
Answer from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 21st of December 2017. We contacted the shipper and an investigation is ongoing to check is there was any issue. We are preparing a new order to send the product again as soon as possible unless the package is found in the meantime. We apologize for the inconvenience. Best regards, 1001modelkits Customer Service
1
/5
★☆☆☆☆
Incredibly long lead times. Find cheaper and more efficient elsewhere
Acheteur Vérifié
purchased on 16/02/2017
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1
/5
★☆☆☆☆
Incredibly long lead times. Find cheaper and more efficient elsewhere
Acheteur Vérifié
purchased on 16/02/2017
Translated review
1
/5
★☆☆☆☆
I'm being contacted again to evaluate my purchase, even though I've been waiting several weeks for delivery... Now it's up to you to respond to my reminders.
Acheteur Vérifié
purchased on 10/02/2017
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1
/5
★☆☆☆☆
It's been two weeks since I placed an order and I still haven't received anything. I haven't received an email from France maquette who are very quick to send orders.
Acheteur Vérifié
purchased on 09/02/2017
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