Reviews 1001hobbies

Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.

Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.

The rest was perfect

Delivery time could be better

Very good packaging for the model.2 cardboard packaging... However, the glue was not packaged and I was lucky to get it because the 'cardboard was punctured when it was sent... otherwise

I ordered a model from stock on December 3. Parcel (economic) at 7.50 euros nevertheless shipped only on 1212. To this day (1912), I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient! 2212: Still not received m

It's hard to form an opinion when I haven't received my parcel yet. However, my order was placed twice. One of them was supposed to be cancelled. In the end, both parcels were sent even though nothing appears on the Co

Order arrived late after reminder letters. Colissimo services very dubious or at the very least not reliable.

Very well delivered but it takes a long time dommag

I ordered a resin accessory in stock on 30.11.14I'm still waiting for it to be delivered 15 days after the order.

We are the 1312 sending of the 812 for an order of the 412 always nothing received delivery times too long the competition makes much mie

I ordered a model car on 30112014 we are 12122014. So I'm disappointed with the delivery time but I can't say anything about the model because it's still not ready.

The products are correct but the concern it is the sending my last order I received it 15 days after in spite of a fast payment (between 3 and 5 jo

I ordered a model with delivery between 3 and 5 days in a relay point and I had to wait practically 15 days and no way of contacting anyone verbally to find out what was happening, whether it was 1001 maquettes or the carrier. The site sent me an e-mail with an offer of free delivery for my next order, even though I hadn't received my first order.

Délais trop long( 12 jours) digne d'un envois uk et encore la concurrence en France et a l'étranger sont plus réactif.faite un effort sur ce point et vous serez au niveau.car vous avez un bon stock et un site lisible .je recommanderais sur votre site si la concurrence n'a pas les références que je souhaite .cordi

I waited 17 days for my order not 5-7 days as stated. I am disappointed .

Actually I only wanted to give one star but rude (if you don't want to call a reply to my emails that) then yes, but the service is really not worth more than two stars. Paid both times in advance via PayPal for figures in 'stock' according to the list (why then 2-3 weeks delivery time) and received no credit for the undelivered package in the first order. The same with the second order, but this time at least a credit note on the account. Nevertheless, I don't see the point in continuing to finance these poor logistics in advance. This is simply too little for today's standards and I will definitely look around for other options, even though the range is huge (apparently too extensive), hence the lousy logistics

Order easy and precise however the delivery note between 10 and 20 days but the time that the order is treated I waited almost 1 month domage knowing that it was for a gift of birthday... Super model

It's never-ending. Order placed on 1511 ... and still ""being processed"" on 111.

On november 08 i ordered 4 items (so the shipping is free) on november 24 i was told that one item was not available but that the order was going to be shipped i ordered something else with the coupon i paid the shipping! but anyway i haven't received anything yet! it's a shame because there's a lot of choice some prices are too expensive (paint) but fortunately this year i've planned large in.

Mixed feelings good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France

Mixed feelings good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France

Complete source with long ship times. I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.

Complete source with long ship times. I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.

The site provides a wide choice, the best of all the sites I know. But what a hassle: 10 to 20 day delivery times No reply to emails No telephone number to contact them Refund by credit note which obliges you to buy something else Expensive prices compared to the competition What a pity with more application and rigor in their operation and reasonable delivery times I think this would be one of the best sites in the world.

Delivery time too long Item description inadequate.

I didn't really know what to get but the filters and the indications on the items really helped me. I recommend this site, which has a good selection and attractive prices.

Products displayed as available, but less rapid delivery than a well-known Hong Kong supplier. So it's hard to understand the 30% difference in price (including delivery). Buying in France is all very well, but for what quality of service? Please note: the status of my order remained "validated" until I replied to my complaint e-mail, when it suddenly changed to "parcel in preparation". Too bad it was the theoretical day I should have received it.

I received my order in good condition but for the information it is to review or improve on the point relay it could warn when the package arrives on ci

Great assortment but for cost we are not there.... For example, Italeri colors (I speak of complete kits) are on average € 500 more expensive than the competition. The merit though is the assortment--at the competition you often have to wait!

The impropriety is due to the fact that if they cannot honor an order they do not return the money but create a ""voucher"" of equal value. My opinion is that this is unacceptable. The unreliability is due to 1) an item that appeared to be on hand but was not (see above) and 2) a series of emails stating an order was ready when it was not. Unavailable because they do not respond to messages on their own site and if they do they respond generically without having read the content. Conversely they also arrive 4 consecutive emails to all say that a product has been shipped. As an aggravation after the first order I had warned that they would be ""under observation"" at the next one (which I MUST have placed because they would not return my money) and they behaved exactly the same way. The two stars because in the end MUCH AFTER THE EXPECTED DATES but the items actually available arrived to me.

Order delivered late for an unavailable model, even though it is shown as available on the quotation, due to a stock management problem?

1001 maquettes lives up to its name by offering a very wide choice of products in all fields, and it's rare not to find what you're looking for. however, prices are higher and processing times a little longer.

The website is impeccable and with a large stock but the prices are somewhat high. I placed a small test order for two pots of paint and as the shipping was expensive I included a small and cheap model. The shipment cost 850€ for a weight of 350 grams and it took 13 days to arrive. Although they should have given me a tracking code for the shipment I never received it nor did it appear in my account on their website. Expensive and slow I order things in China with cheaper shipping and it takes less time. Overall rating acceptable but the issue of shipping should be more

I placed an order on october 9th, normally delivered in 5 days.parcels received on october 25th.I sent an email to know what was happening with my order and never got a reply from the site.1er et derniere commandz sur se site.

After ordering products advertised as available, I received an e-mail informing me that out of 5 products, only one was in stock and that I had to wait for a supplier to deliver the others! No information at the outset on the failure to meet the deadlines announced on the site. Announcing that a product is available when it isn't is bordering on misleading advertising... My credit card was debited immediately! If I'd known, I'd have ordered from another site... which I'd probably do now. BIG DISAPPOINTMENT.

Indeed I ordered a box of RUSSIAN UHLANS riders from MARS the finish is below everything this observation gives me to think about my next orders if they are there.

Good site excellent variety of items good prices good service but slow delivery 15 days to receive the order are absolutely too much delivery definitely to improve

I am not happy 10 days for a package usually it takes max 4 to 5 days. The deliveryman put the parcel in the letterbox, normally I get home delivery. I didn't sign anything, if I were dishonest I'd say I didn't get a parcel. What's more, the delivery people know that I'm still at home. What a great service! Danie

Product in stock on the website but finally not, so I asked a supplier to wait a month to find out that the product wasn't available... so I placed a new order with a credit note (so new shipping costs??). As satisfied as I was with my first order, this time I have a slightly negative feeling. In my opinion, stock management and website maintenance need to be improved. It's always frustrating for a customer to see their payment processed immediately and their order arrive two months later.