/5
★★★★☆
based on 37055 reviews published
★★★★☆
based on 37055 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Quality products as advertised. The only downside was the delivery time. For products that should be delivered between 24 and 48 hours, my order arrived 6 days later. D
Acheteur Vérifié
purchased on 22/09/2018
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3
/5
★★★☆☆
Very good site and material at the top to re-examine packaging too light 2 orders and 2 received half open speed not top 1 week between the order and delivery where other put
Acheteur Vérifié
purchased on 22/09/2018
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2
/5
★★☆☆☆
The model came save and sound. And ordering the item was easy to order.
Verified Buyer
purchased on 21/09/2018
3
/5
★★★☆☆
Very good mail-order service (order followed by delivery) but I'm disappointed by the quality of the items purchased (Heller paints: too thick and needing to be
Acheteur Vérifié
purchased on 21/09/2018
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3
/5
★★★☆☆
Reception too long despite good coli packaging
Acheteur Vérifié
purchased on 21/09/2018
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3
/5
★★★☆☆
Delivery too long and I had to pay for it ! Next time I will buy from Irish website or UK
Verified Buyer
purchased on 19/09/2018
2
/5
★★☆☆☆
Poor execution - I ordered online and chose Dhl shipping so that I would receive the item in time but my item was shipped regular mail and will definitely arrive much later than promised.
Verified Buyer
purchased on 19/09/2018
2
/5
★★☆☆☆
Ordered 0409 and still not delivered.
Acheteur Vérifié
purchased on 19/09/2018
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3
/5
★★★☆☆
Excellent packaging to ensure there was... Excellent packaging to ensure there was no damage to the item, however it took a very long time to arrive!!!
Acheteur Vérifié
purchased on 19/09/2018
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2
/5
★★☆☆☆
Poor execution Poor execution - I ordered online and chose Dhl shipping so that I would receive the item in time but my item was shipped regular mail and will definitely arrive much later than promised.
Acheteur Vérifié
purchased on 19/09/2018
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3
/5
★★★☆☆
Long delivery time (2 weeks)
Acheteur Vérifié
purchased on 19/09/2018
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3
/5
★★★☆☆
DELIVERY TIME TOO LONG.
Acheteur Vérifié
purchased on 19/09/2018
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3
/5
★★★☆☆
Satisfied with the product but it took too long to receive the parcel. cdlt P.Favalessa
Acheteur Vérifié
purchased on 19/09/2018
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3
/5
★★★☆☆
Delivery time too long. 2 weeks to be delivered despite a small quantity a
Acheteur Vérifié
purchased on 19/09/2018
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2
/5
★★☆☆☆
Poor execution Poor execution - I ordered online and chose Dhl shipping so that I would receive the item in time but my item was shipped regular mail and will definitely arrive much later than promised.
Verified Buyer
purchased on 19/09/2018
3
/5
★★★☆☆
Excellent packaging to ensure there was… Excellent packaging to ensure there was no damage to the item, however it took a very long time to arrive!!
Verified Buyer
purchased on 19/09/2018
3
/5
★★★☆☆
The offer is very attractive, but the rates are prohibitive.
Acheteur Vérifié
purchased on 18/09/2018
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2
/5
★★☆☆☆
A few days after placing an order for a model, customer service got in touch to tell me that the product was out of stock and that the restocking date was estimated at 4-5 weeks. With no further certainty provided, I opted for a refund (now in progress). I appreciate the customer service's spontaneous contact, even if given the amount involved (just over €450) it was a minimum. I can also understand the announced restocking delay, given the origin. What doesn't encourage me at all to try again is, on the one hand, the number of reviews posted here mentioning this problem and, on the other hand, the fact that at the time of ordering this model was indicated as being in stock in 5 copies (unless I'm mistaken, that's still the case today! ). I think it's a pity to make it so difficult for people to know how many items are in stock, which must require a much heavier follow-up, and which has to be done for a certain number of items. In my case, it was shooting myself in the foot, because going from a stock of 5 announced to 0 in reality makes me wonder about the very existence of stock tracking, and doesn't really give a feeling of reliability. D
Acheteur Vérifié
purchased on 16/09/2018
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3
/5
★★★☆☆
When we ordered we were told that it would take 3 to 4 working days, but the model was delivered 13 days later because it was not in stock. We would have liked to know this at the time of purchase....c was for our son and the wait was too long.
Acheteur Vérifié
purchased on 16/09/2018
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2
/5
★★☆☆☆
The box arrived completely broken as it did not come with protective packaging. They have sent directly the box of the model that is a very thin cardboard wrapped with plastic. It was to make a gift and the appearance was horrible. For this that would not have increased their costs much I will not buy again in this store because you risk that the merchandise arrives destroyed.
Comprador Verificado
purchased on 15/09/2018
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3
/5
★★★☆☆
On August 11, I placed an order Several times contacted both by phone and email Apparently I am always kept on the line After more than a month I still have not received anything On the website it says that my order is canceled but is paid Edit: On October 9 I received a part of the order Shortly before that I was informed by a friendly employee from France about the cause of an apparently exceptional problem After receiving this part of the order this nice lady called me again to explain why the last part is still taking some time Service from her is very good Of course not pleasant to have to wait so long for the stuff Suspected cause of problems is the computer system of 1001
Geverifieerde Koper
purchased on 13/09/2018
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2
/5
★★☆☆☆
The model is fine what I didn't like is that I didn't know when it was going to arrive the tracking number they sent me by email was not correct I tried to contact them to solve the issue and I got nothing. They did not reply to my email. That's why the score is so low.
Comprador Verificado
purchased on 12/09/2018
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3
/5
★★★☆☆
10 days late on the delivery date announced after a reminder from me by may
Acheteur Vérifié
purchased on 11/09/2018
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2
/5
★★☆☆☆
I placed an order for a model on September 4 paying for a shipping service that promised to deliver the package between September 6 and 8. On the 7th I sent them an email asking about the status of the package and was told that it would arrive the following day (which was Saturday the 8th) or early the following week. I was also told that the tracking code would certainly be provided to me on the 8th. I told them how unhappy I was as I had paid extra money for it to be delivered between the 6th and the 8th. Trying to contact them in multiple ways I was given the tracking code on Monday via customer service chat. Finally the package arrived on the 12th and they mailed me the tracking code the day before. The package was correct and arrived in good condition. Overall my rating is bad and I am disappointed.
Comprador Verificado
purchased on 10/09/2018
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2
/5
★★☆☆☆
The delivery time was a little long and the parcel arrived crushed but nothing broken inside, but the parcel tracking imp
Acheteur Vérifié
purchased on 08/09/2018
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2
/5
★★☆☆☆
I sent off for the Douglas Bader… I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .
Verified Buyer
purchased on 08/09/2018
Answer from 1001hobbies
Dear customer, We are happy that we found a solution for the damaged kit. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
I sent off for the Douglas Bader... I sent off for the Douglas Bader spitfire model it arrived today in a plain brown box which was in perfect condition ""But"" when I opened it to reveal the kit box I was not please one bit, the kit box was battered infact if I had gone to a local model shop and it was the last kit in stock I would not have brought it in that condition. I will certainly not be purchasing anything from this seller again .
Acheteur Vérifié
purchased on 08/09/2018
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Answer from 1001hobbies
Dear customer, We are happy that we found a solution for the damaged kit. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Excellent customer service and delivery (on time). On the other hand, the product (dolphin helicopter) had obviously already been opened because it was damaged (landing gear detached). The item was sold out but there was no mention of any discount.
Acheteur Vérifié
purchased on 07/09/2018
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3
/5
★★★☆☆
The treatment has been excellent but the delivery time of the material is taking too long.
Comprador Verificado
purchased on 06/09/2018
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3
/5
★★★☆☆
Fast refund of the product I regret a lack of experience of the customer service to explain me the delay of this order and especially the dela
Acheteur Vérifié
purchased on 05/09/2018
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