/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The delivery time was exceeded by one week instead of 24 hours.
Acheteur Vérifié
purchased on 04/12/2016
Translated review
1
/5
★☆☆☆☆
I still haven't received my order n° 90345 placed on 13112016 we are still on 04122016. On the other hand, the money has been debited from my account and quite quickly compared to the delivery time.
Acheteur Vérifié
purchased on 04/12/2016
Translated review
1
/5
★☆☆☆☆
Having not received my order in full 8 days after my complaint, I still have no reply except for confirmation of receipt of my order.
Acheteur Vérifié
purchased on 30/11/2016
Translated review
1
/5
★☆☆☆☆
Order made on 13112016 was to be delivered between 14 and 1611 we are 2511 no news 3 messages sent no response and voice message on the phone . I am quite dissatisfied for an order of 170 €. not serious at all next orders will be madeÃ
Acheteur Vérifié
purchased on 25/11/2016
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1
/5
★☆☆☆☆
Strongly advise against ordering made on 3112016 today 24112016 still nothing received and two emails sent still without reply !!!!!!!!!!!!! this is my last order at 1001 maquettes de jong alain Bel
Acheteur Vérifié
purchased on 24/11/2016
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1
/5
★☆☆☆☆
Slow delivery and poor quality item. Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products. The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad
Verified Buyer
purchased on 23/11/2016
1
/5
★☆☆☆☆
Slow delivery and poor quality item. Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products. The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad
Acheteur Vérifié
purchased on 23/11/2016
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1
/5
★☆☆☆☆
Order placed charged but not delivered no response to my messages for now do not like me go see aill
Acheteur Vérifié
purchased on 22/11/2016
Translated review
1
/5
★☆☆☆☆
For 50€ 4 pieces of plastic, some deformed and damaged (badly cut pieces). Still for that price: no paint, no glue and no string, even though you can see it on the picture of the
Acheteur Vérifié
purchased on 19/11/2016
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1
/5
★☆☆☆☆
Order shipped late. Parcel given to Mondial Relay without name, address or telephone number. Package undeliverable and impossible to collect. 1001 Maquettes doesn't reply to messages, so I lost the parcel and my money (83€). NOT TO BE ADVISED because
Acheteur Vérifié
purchased on 17/11/2016
Translated review
1
/5
★☆☆☆☆
Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.
Verified Buyer
purchased on 11/11/2016
1
/5
★☆☆☆☆
Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).
Verified Buyer
purchased on 11/11/2016
1
/5
★☆☆☆☆
Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).
Acheteur Vérifié
purchased on 11/11/2016
Translated review
1
/5
★☆☆☆☆
Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.
Acheteur Vérifié
purchased on 11/11/2016
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1
/5
★☆☆☆☆
Still not received my order! Takes too long to deliver.
Verified Buyer
purchased on 08/11/2016
1
/5
★☆☆☆☆
For my part, I find this site to be a real dud. I order three articles all in stock in the category""accessoires train"". Still no delivery after 23 days. Sent three emails with no reply. Impossible to contact them by phone as the customer service number is a disc which asks you to contact them by email (to which they do not reply). I make a claim via Paypal on Friday and miraculously on Monday I'm told that an item is missing and I'm offered a credit note or the possibility of ordering other accessories. I replied that I was no longer interested and asked for my order to be cancelled. Once again, they turned a deaf ear and sent me my order with a credit note, which did not include shipping costs. (forced sale) Given the small sums involved, and to put an end to this spiral, I ordered other accessories for the amount of the credit note, again with shipping costs at my expense. I've just received my second order after 15 days. In the meantime, to make sure I didn't miss my grandson's birthday, I ordered from l'atelier du train, which I received in three days.
Acheteur Vérifié
purchased on 08/11/2016
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1
/5
★☆☆☆☆
Still not received my order! Takes too long to deliver.
Acheteur Vérifié
purchased on 08/11/2016
Translated review
1
/5
★☆☆☆☆
I ordered an item from the store on 21.10.2016. This was reported to me on 24.10.2016 as shipped but unfortunately has not arrived until today 07.11.2016. Something like this does not have to be the fault of the model store. What is annoying, however, is that my attempts to contact the seller - apart from an automated reply - were simply ignored. So I have no goods and with this type of customer service it will be extremely difficult to get back the money I have already paid. I should probably close the account I created...
Verifizierter Käufer
purchased on 07/11/2016
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1
/5
★☆☆☆☆
30% of items in stock were not delivered. Deliveries after one month. Credit notes do not always work. A refund promised twice has still not been made. A disaster and no s
Acheteur Vérifié
purchased on 03/11/2016
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1
/5
★☆☆☆☆
Order and payment on 0309 delivery on 3009... Missing a reference which is not indicated in the delivery note but no explanation and no response from customer service despite numerous reminders. I no longer order from this site
Acheteur Vérifié
purchased on 17/10/2016
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1
/5
★☆☆☆☆
After almost a month and a half I am still waiting for my order. I would not worry if there was communication but after several failed attempts to contact them by email to know their status I decided to open a dispute with Paypal because it seemed to me that they were teasing me. Needless to say they have not even responded to the dispute but luckily Paypal is responsive and I am confident that I will at least receive my money back.
Comprador Verificado
purchased on 17/10/2016
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1
/5
★☆☆☆☆
For my 1st order not a success despite several reminder emails still not satisfied pity.but it's the evil of the century no one cares so I have to give in to it even though I'm not old"""grouchy
Acheteur Vérifié
purchased on 10/10/2016
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1
/5
★☆☆☆☆
Lack of communication regarding deliveries (more than a month to receive the order) explanation of why difficult to know while the competition delivers in 48 h. too bad because the choice of products is interesting and consistent with the order. Respect your deadlines!!!!! Sincerely J
Acheteur Vérifié
purchased on 09/10/2016
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1
/5
★☆☆☆☆
What A RIP OFF I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.
Acheteur Vérifié
purchased on 04/10/2016
Translated review
1
/5
★☆☆☆☆
What A RIP OFF I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.
Verified Buyer
purchased on 04/10/2016
1
/5
★☆☆☆☆
3 weeks of delay in delivery and when I wanted to return the order (after 2 emails) I was told that it was no longer possible.
Comprador Verificado
purchased on 23/09/2016
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1
/5
★☆☆☆☆
Good the 10th of this month I made 2 orders also quite high price to reach the canary islands total that I do not care because it was for a birthday gift which has already passed dates you andais dissatisfied with the disappointments that you produce in your customers but we and I especially in my case besides taking quite the order that in the end it does not matter as long as it arrives in favorable conditions you are not able to answer me through the web messages that I sent that are not few and also important. important One was for the selection of colors that I wanted for the model which supposedly I can choose and I put which I wanted with their respective reference numbers total that you passed everything and you sent me the colors that you considered the next problem is the tracking of my order through DHL to say that the order is not found anywhere I asked you where I could look at it and again you ignore my question that I have to think that my order drifts to know in what conditions it will arrive and when it will arrive? I don't understand anything but if out of 20 people 19 consider the management of the company to be bad, then we are not the ones who are unfair but you are.
Comprador Verificado
purchased on 22/09/2016
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1
/5
★☆☆☆☆
I placed an order at the beginning of July and the parcel never arrived. After checking with the site at the end of August, they offered to cancel my order. And this day the 09-09-16 they announce me that refunding cannot be made since the parcel would have arrived the 20-07-16........ I advise you not to place order on this site. today 24-12-16 In spite of a registered letter to the manager no answer.
Acheteur Vérifié
purchased on 09/09/2016
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1
/5
★☆☆☆☆
Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!
Acheteur Vérifié
purchased on 04/09/2016
Translated review
1
/5
★☆☆☆☆
Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!
Verified Buyer
purchased on 04/09/2016