/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I recommend buying from eu. The products offered come from other sellers who have a real after-sales service. I bought a Radio commander tank for a birthday. I had it delivered to a relay point because I didn't want the recipient to receive the package. It arrived on time. I went to pick it up around 2:15 p.m. Back home around 3:15 p.m., I opened the package to see what I'd bought because it was my first time ordering from 1001 Maquettes. The product corresponded to the description. however, in the box i found 2 pieces: one 3 cm long and a caterpillar tooth. following this discovery, i decided to test the product so as not to be surprised when i gave the gift. The vehicle rolls at an angle towards the right. the screw that closes the battery door on the remote control is also missing. i contact after-sales service, where i'm asked about the condition of the packaging and whether i can take photos of the pieces. I call the after-sales service again because I haven't heard from them, and they tell me that their supplier doesn't want to pay for repairs and that the tank has rolled and been damaged by a stone (I tested the product on my 2nd-floor balcony). I'd like to point out that I don't want to pay for the repairs either, as the product is brand new and I received it just like that. The person tells me that he's contacting his supplier again and that he'll keep me informed. When I don't get a reply from him, I send him an e-mail with the law concerning mail-order sales. Within 10 minutes, I get a reply from him saying that he was in the process of replying. He asked me to return the product to their supplier for an exchange. On Monday I went to the post office and returned the parcel. On Thursday, having heard nothing, I contacted 1001 maquettes again, who told me that the product had been repaired and would be returned. I asked them to replace the product and was told that it was out of stock. I also told them not to let the package arrive at my house. The person on the other end of the line told me that he'd contact his supplier for a replacement lead time. On Friday, having heard nothing again, I called back and the person in charge of the file could not be reached, even though I had called him at a time agreed with him. I hung up and shortly afterwards I received an e-mail telling me that the parcel had been returned by the supplier. I called again to find out where the parcel was to be delivered. The person I spoke to told me that they were calling their supplier and that they would send me an e-mail to keep me informed. I asked for the contact details of the person in charge. I never received this e-mail and the package arrived at my home, received by the recipient of the gift who, on behalf of the sender, immediately understood what it was. The product came back to repair mmande is still missing. I sent an email to make a request. I asked for the person in charge and was told: he'll call you back, but I'm still waiting for his call. For me, a customer of a classic model store for 10 years, this will be the only time I'll call them. I ordered from them because my shopkeeper was on holiday. 1001 maquettes doesn't deserve a star. PS I'm still waiting for the screw and the reimbursement of expenses.
Acheteur Vérifié
purchased on 07/02/2017
Translated review
1
/5
★☆☆☆☆
No invoice no order confirmation no reply to e-mail no goods received but money debited
Verifizierter Käufer
purchased on 05/02/2017
Translated review
1
/5
★☆☆☆☆
Last 12122016 day I placed an order that was charged to my account on 14122016 not receiving the product and not having information on the status of the order I made several calls in which I got an answering machine indicating to send an email which I did after three emails sent to which no one has responded the days 06012017 13012017 and 24012017 I find that to date 01022017 no one has contacted me to tell me the status of the order or responded to my request for a refund of the amount paid. It is clear that I will not buy from them again and that I will recommend that no one should buy from them.
Comprador Verificado
purchased on 01/02/2017
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1
/5
★☆☆☆☆
Parcel after a month with 4 missing products yet cashed! the credit does not even cover these 4 products that we paid and we need to recommend no news of my emails for 3 weeks incompetent and unacceptable
Acheteur Vérifié
purchased on 31/01/2017
Translated review
1
/5
★☆☆☆☆
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
Verified Buyer
purchased on 29/01/2017
1
/5
★☆☆☆☆
Photo did not correspond at all to the article received. I replied to the first emails confirming that the photo did not conform and that they did not have the article. The beginning of an arrangement seemed to be made, then radio silence. I will not recommend this site. Not even worth a
Acheteur Vérifié
purchased on 29/01/2017
Translated review
1
/5
★☆☆☆☆
I haven't received my order # 95808, bought on 1/14/2017 Ordered through PayPals on 1/14/2017. 1001 stated that it was shipped on 1/20/2017. I haven't as yet received my order. When contacting them on the 617.849.9224 phone number, the message after ringing about 10 times, is not in English, so this number is useless to me. The price of the order was $15 plus change. When I ordered this through their website, the price changed in front of me to $23 plus change. Very sneaky. I will NOT use this company again! When issuing a grievance through PayPal, 1001 states it has been shipped.
Acheteur Vérifié
purchased on 29/01/2017
Translated review
1
/5
★☆☆☆☆
Hello, I'm just going to transcribe the messages I sent via the order history screen. Messages that have remained unanswered to date. A Colissimo order supposed to arrive within 5 working days (payment on 401) and shipped 9 days later (on 1301) and received 14 days later (on 1801).... Of course no sign of life no answers no considerations.... Hoping to be heard here.... Maxime F 11012017 14:29:04 Hello. Will I have a chance to receive my order before next week? Cordialement. Maxime F 11012017 14:34:05 We have exceeded the 5 working days.... I should have chosen a relay delivery... It would have cost me less... Do you need a week to process an order of 2 brushes? Are you serious? Maxime F 13012017 14:04:59 Please don't answer .... Your customers love you? I wonder how they do it!!!!! Please communicate! Why is my order processed 11 days after payment???? Do you have an answer for me? Should I take the necessary steps to be reimbursed? Maxime F 18012017 21:21:15 Well goodbye eh.... You're making a mockery of the world here. I don't know if you're in the hobby personally but I doubt it.... Firstly, my parcel was dispatched 11 days after payment. So you propose colissimo for faster delivery? In this case why such a long wait and above all without any commercial gesture or even a simple answer to the messages I sent you to clarify the situation? I'm not a bad customer, but I hate being taken for a ride... Clearly I would have appreciated more transparent communication.... Anyway, I waited... But when I received the parcel, I was completely appalled to find my Napoleon Corporal brush (1399e after all!) wandering around in the parcel without even a protection on the tip!!!! I've never seen anything like it....tte magnificent cardboard figurine François 1er as a gift, which I promptly threw in the garbage can! You are anything but professional and I can guarantee you very bad publicity in the future.... I will never order anything from your site again. You're the worst hobby traders I've ever come across on the web... I'm really very unhappy
Acheteur Vérifié
purchased on 25/01/2017
Translated review
1
/5
★☆☆☆☆
The delivered item did not match the description on the website in terms of color and design (kit instead of finished model). Long delivery time due to shipping from France. The offered ""gift packaging"" was a joke - carelessly stapled dark blue paper bag. The cost of returning the goods to France is entirely at the customer's expense (DHL €11 in my case) and there is no return slip or hotline. I have now been waiting 3 weeks for a refund of the purchase price - a request by email also went unanswered ...
Verifizierter Käufer
purchased on 23/01/2017
Translated review
1
/5
★☆☆☆☆
I asked for and paid for a gift pack so that I could give it as a present No trace of the gift pack and no apology attached Disappointment!
Acheteur Vérifié
purchased on 23/01/2017
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1
/5
★☆☆☆☆
Customer service not very attentive. Domm
Acheteur Vérifié
purchased on 22/01/2017
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1
/5
★☆☆☆☆
I am very disappointed with my order. Because on the photo there are 3 mudguards while on the photo of the box that I received 1 mudguard for 3 twin essieus. And I had seen it on another site 2 x cheaper with 1 fender. But I wanted all 3, so I had to pay more than twice as much.
Acheteur Vérifié
purchased on 14/01/2017
Translated review
1
/5
★☆☆☆☆
For Christmas I ordered a model that never arrived, nor did the promised refund. It smells like a scam! Absolutely avoid it!
Acheteur Vérifié
purchased on 13/01/2017
Translated review
1
/5
★☆☆☆☆
I placed the order on the 30th I still do not have the model.... almost 20 euros shipping cost .... 15 days minimum to receive it.
Comprador Verificado
purchased on 10/01/2017
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1
/5
★☆☆☆☆
I made a purchase on December 28th and paid expedited shipping no less than 1699 euros. On January 10 I have not received my order yet, on January 6 I filed a complaint with customer service and they have not even answered me. I don't think I will buy from them again even though I like the variety of products they offer.
Comprador Verificado
purchased on 10/01/2017
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1
/5
★☆☆☆☆
I placed an order for batteries in November 2016 .2 months later nothing and ONLY one reply to my emails telling me to wait.....Who are they kidding? I don't even know if I'll be reimbursed, because in my misfortune I trusted them and paid right away, and 1001 maquettes cashed in right away..... Avoid this merchant site which hides thieves since they cash in without honouring the order or informing you of the follow-up. I'm furious and unhappy because I was hoping for these batteries for the children.
Acheteur Vérifié
purchased on 09/01/2017
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1
/5
★☆☆☆☆
Order Wasn't Even Processed I placed an order on November 25, 2016 and paid for it in full the same day. As of January 8, 2017 the order has yet to be processed and shipped. No response from Customer Service after 2 emails.
Verified Buyer
purchased on 08/01/2017
1
/5
★☆☆☆☆
I ordered an item on December 4th and paid via Pay Pal. On my request on Dec. 24th I got the note that the request would be forwarded to customer service - I am still waiting for the goods or a reaction or any feedback from customer service
Verifizierter Käufer
purchased on 08/01/2017
Translated review
1
/5
★☆☆☆☆
Order Wasn't Even Processed I placed an order on November 25, 2016 and paid for it in full the same day. As of January 8, 2017 the order has yet to be processed and shipped. No response from Customer Service after 2 emails.
Acheteur Vérifié
purchased on 08/01/2017
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1
/5
★☆☆☆☆
Ich bestellte am 4.12.16 einen Artikel und habe direkt per Pay Pal bezahlt. Auf meine Anfrage am 24.12. wann ich denn Endlich die Lieferung bekäme erhielt ich die Info mein Anliegen werde an den Kundenservice weitergeleitet.... ich warte immernoch vergebens auf ein Feedback bzw. eine Reaktion oder bestenfalls auf die Lieferung......Ich kann die guten Bewertungen über diese Firma nicht nachvollziehen. Einmal und nie wieder... ANHANG.... RESULTAT NACH ÜBER SECHS WOCHEN: In KW32017 erhielt ich eine e-mail des Kundenservice O-To""anscheinend"" sei der Artikel vergriffen und man überweist den Rechnungsbetrag zurück. Und für diese Erkenntnis braucht es über 1.12 Monate??!! Für mich nicht nachvollziehbar
Acheteur Vérifié
purchased on 08/01/2017
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1
/5
★☆☆☆☆
A shame... an order placed more than a month ago... phone messages and emails with no response... ==I'm going to file a complaint for fraud
Acheteur Vérifié
purchased on 07/01/2017
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1
/5
★☆☆☆☆
Site very poorly managed in terms of stock and shipping twice I made an order with them on products supposedly in stock and each time one or more products were missing I know other site that are much more professional site to avoid if you do not find yourself with credit and shipping costs each order
Acheteur Vérifié
purchased on 07/01/2017
Translated review
1
/5
★☆☆☆☆
Order never arrived (shipped via DHL according to the site but without any tracking number - a first with DHL if this is indeed the case) nearly 2 months ago and NO response from after-sales service unacceptable.... more than 300 € gone in
Acheteur Vérifié
purchased on 06/01/2017
Translated review
1
/5
★☆☆☆☆
Order never arrived (shipped via DHL according to the site but without any tracking number - a first with DHL if this is indeed the case) nearly 2 months ago and NO response from after-sales service unacceptable.... more than 300 € gone in
Acheteur Vérifié
purchased on 06/01/2017
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1
/5
★☆☆☆☆
I placed an order N° 94285 and I have never been
Acheteur Vérifié
purchased on 05/01/2017
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1
/5
★☆☆☆☆
I paid the maximum price (8990 euros!) for fast delivery by DHL. Unfortunately, contrary to what is advertised on the site, the delivery time is the same as if I had paid for normal delivery. I feel cheated and
Acheteur Vérifié
purchased on 04/01/2017
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1
/5
★☆☆☆☆
Order made on 231216 noted in expedition 48h ouvrée. Payment debited the next day but 15 days later still no order or response to my email complaint..!! I would not let me
Acheteur Vérifié
purchased on 03/01/2017
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1
/5
★☆☆☆☆
Despite the display, the order never left. I would like to be reimbursed for this order and never have to deal with this site again. I'm used to ordering on the internet and I've never seen so much contempt for the customer.
Acheteur Vérifié
purchased on 03/01/2017
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1
/5
★☆☆☆☆
I am not satisfied because I was promised a delivery before Christmas and still nothing the package has not even left their company. more impossible to reach them !!!!!!!! I am very disappointed!
Acheteur Vérifié
purchased on 29/12/2016
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1
/5
★☆☆☆☆
Ordered and paid six weeks ago. To date, no reply to my e-mail, no telephone contact possible and, of course, no goods received. This company does not even respond to a negative review. So either this store is out to defraud from the start or the behavior of pocketing money without delivering anything in return and then pretending to be completely dead could also indicate that the store is bankrupt. Really the very last thing!
Verifizierter Käufer
purchased on 29/12/2016
Translated review