/5
★★★★☆
based on 37053 reviews published
★★★★☆
based on 37053 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Not the quickest delivery Not the quickest delivery
Acheteur Vérifié
purchased on 30/08/2018
Translated review
2
/5
★★☆☆☆
Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)
Verified Buyer
purchased on 26/08/2018
Answer from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Why does it take so long for delivery of my order? Why does it take 10 days from the time of my order (30 July) for you to pull two small sheets of decals from your stocks, put them in an envelope and mail them? Why did you not forward to me the tracking number of my order as you said you would do? Why did you omit CALIFORNIA from my address that I gave you? Why did you include my postal code mixed in with a bunch of other numbers making it very difficult to know where the package was going? This probably explains why it took another 16 days from the time you put the package in the mail to the time I received it yesterday (25 Aug)
Acheteur Vérifié
purchased on 26/08/2018
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Answer from 1001hobbies
Dear customer, Please note we ship from France, as such the small items sent by letter can take a few weeks to be delivered. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
A little disappointed with the reception of my order 4 models ordered on 25718received 3 models on 23718 1° non respect of the delivery time 2° incomplete order 3° packing shipment suffered from the tansportwith the consequences that can be guessed. i keep my confidence in youdespite these small hassles hoping that these worries will not have any resonnance in my future ordersin which case my preference will go to other suppliers.
Acheteur Vérifié
purchased on 25/08/2018
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2
/5
★★☆☆☆
I ordered an item and received it… I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken
Verified Buyer
purchased on 25/08/2018
Answer from 1001hobbies
Dear customer, Thank you for your message. We have send you an email regarding order. Yours sincerely, 1001 modelkits
2
/5
★★☆☆☆
I ordered an item and received it... I ordered an item and received it damaged. Sent pictures and still have to return the item to France. No names given of who to contact, only Customer Service Dept.! The item was not that much money but I did ask for a refund. The item was a vacuum formed canopy that is easily crushed and was sent in an envelope! Should have been in a box. Not a good experience. Ken
Acheteur Vérifié
purchased on 25/08/2018
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Answer from 1001hobbies
Dear customer, Thank you for your message. We have send you an email regarding order. Yours sincerely, 1001 modelkits
3
/5
★★★☆☆
Goods ok. and quite inexpensive but 6 weeks for delivery put shipping directly from China clearly in the shade
Verifizierter Käufer
purchased on 22/08/2018
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3
/5
★★★☆☆
Although I already had a shipping confirmation, I was asked several times to complete the process. Result: unnecessary e-mail traffic ...and all for about 20 €. The delivered model fully met my expectations.
Verifizierter Käufer
purchased on 21/08/2018
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3
/5
★★★☆☆
Arrived damaged I have glued on the broken head of the figure and have already painted the two figures and installed them in a model. No further reaction is therefore necessary.
Verifizierter Käufer
purchased on 20/08/2018
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3
/5
★★★☆☆
Very nice set of decals came in good packing thank you. Peter
Verified Buyer
purchased on 17/08/2018
3
/5
★★★☆☆
If I could give a 2.5 I would If I could give a 2.5 I would. Ordered a vacuum form canopy and received it in a 'cushioned envelope.' As you would imagine, it was damaged at some point in transit. 1001 was quick enough to dispatch another without cost to replace it. But, it arrived in a cushioned envelope - damaged... If you read this 1001, use boxes, even little ones to protect the product. They were quick enough with the full refund however, so 'acceptable' service in that I got my money back without hassle. Thank you.
Verified Buyer
purchased on 17/08/2018
Answer from 1001hobbies
Dear customer, Thank you for your response. We are sorry for those problems. We are trying to improve our shipment services. We take your comment into consideration. Yours sincerely, 1001modelkits
3
/5
★★★☆☆
If I could give a 2.5 I would If I could give a 2.5 I would. Ordered a vacuum form canopy and received it in a 'cushioned envelope.' As you would imagine, it was damaged at some point in transit. 1001 was quick enough to dispatch another without cost to replace it. But, it arrived in a cushioned envelope - damaged... If you read this 1001, use boxes, even little ones to protect the product. They were quick enough with the full refund however, so 'acceptable' service in that I got my money back without hassle. Thank you.
Acheteur Vérifié
purchased on 17/08/2018
Translated review
Answer from 1001hobbies
Dear customer, Thank you for your response. We are sorry for those problems. We are trying to improve our shipment services. We take your comment into consideration. Yours sincerely, 1001modelkits
2
/5
★★☆☆☆
I purchased decals for a model plane I was working on and the decals looked great and I put them on with no problems.
Verified Buyer
purchased on 16/08/2018
2
/5
★★☆☆☆
The shipment and the attention of 10 but the model very bad. There were parts that were missing holes and others that did not fit well ...
Comprador Verificado
purchased on 16/08/2018
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3
/5
★★★☆☆
I chose this site for the large choice of paints and the timely delivery, but despite the large choice, the prices of the models are way out of line. for example, the astrolabe at 356.25 with the 6% discount, i found it at 219 on another site.
Acheteur Vérifié
purchased on 14/08/2018
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3
/5
★★★☆☆
The delivery time was very good. And the preparation of the order was very quick, perhaps too quick as the packaging was basic. A little more I lost one of the parts of my order. What's more, the catalog I should have received was replaced by a simple moto.... poster, so I was a little disappointed.
Acheteur Vérifié
purchased on 09/08/2018
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3
/5
★★★☆☆
Hello Mr to tell you that I received my Rafale patch but with quite a delay next time make sure that is a can faster thank you anyway. Sincerely Mr Vu Robert .
Acheteur Vérifié
purchased on 09/08/2018
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3
/5
★★★☆☆
Packaging always arrives damaged... Why don't you pack your orders properly?
Acheteur Vérifié
purchased on 08/08/2018
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2
/5
★★☆☆☆
Very good servicethere areso many kits to choose from a from Very long list.
Verified Buyer
purchased on 07/08/2018
2
/5
★★☆☆☆
Not recommended at all. I paid for express shipping to get it to me before a specific date that was not offered by the standard mail and it ended up arriving even later than the date agreed as standard despite having paid a
Comprador Verificado
purchased on 07/08/2018
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3
/5
★★★☆☆
ACTUALLY I CAN'T GIVE MY OPINION ABOUT THE SERVICE YET BECAUSE IT IS THE FIRST PURCHASE MADE ON JULY 19 AND I HAVEN'T RECEIVED THE ORDER YET I GUESS BECAUSE THEY DON'T HAVE IT ALL IN STOCK AND SO THEY INFORM ME ABOUT THE DETAILS OF THE ORDER.
Comprador Verificado
purchased on 05/08/2018
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2
/5
★★☆☆☆
Not very impressed with the shipping Not very impressed with the shipping 1 told it was going out DHL,, it did not. 2 two weeks wait for shipment 3 shipment was not boxed but wrapped with thin black plastic 4 the boxes inside plastic wrap were crushed on one side, and plastic wrap was torn open. This is the first time that I have had a problem hopefully the last, all other orders were great.
Acheteur Vérifié
purchased on 05/08/2018
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Answer from 1001hobbies
Dear M. Capozzi, We made a refund demand to our accounting department in order to refund you the DHL costs. We inform our logistic department about those boxes, which weren't correctly wrapped. Please send us pictures of the package. Yours sincerely, The team 1001modelkits
2
/5
★★☆☆☆
Not very impressed with the shipping Not very impressed with the shipping 1 told it was going out DHL,, it did not. 2 two weeks wait for shipment 3 shipment was not boxed but wrapped with thin black plastic 4 the boxes inside plastic wrap were crushed on one side, and plastic wrap was torn open. This is the first time that I have had a problem hopefully the last, all other orders were great.
Verified Buyer
purchased on 05/08/2018
Answer from 1001hobbies
Dear M. Capozzi, We made a refund demand to our accounting department in order to refund you the DHL costs. We inform our logistic department about those boxes, which weren't correctly wrapped. Please send us pictures of the package. Yours sincerely, The team 1001modelkits
2
/5
★★☆☆☆
I am half satisfied 2 purchases do not match what I requested.
Acquirente Verificato
purchased on 04/08/2018
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3
/5
★★★☆☆
Order: German Navy painted 2WK 51 figures... from Revell (02525) The figures are not painted - the description is absolutely misleading. For the colors you have to pay another 25- € and it is an immense work!!! According to the product information, the material is very harmful to health - you shouldn't actually touch it.... Positive: Very large variety of figures!
Verifizierter Käufer
purchased on 03/08/2018
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3
/5
★★★☆☆
One of the two tamiya super liquid glue caps was slightly open. No spillage but strong smell on delivery The German radar Fug 220 mr48027 is listed on the delivery note but not present in the
Acheteur Vérifié
purchased on 01/08/2018
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3
/5
★★★☆☆
I had to contact customer service several times to get a decent answer.
Acheteur Vérifié
purchased on 22/07/2018
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2
/5
★★☆☆☆
Missing order 135567 from 6/29/2018 Missing order 135567 from 6/29/2018. Checked and showed it was shipped but not received. David Hallas.
Verified Buyer
purchased on 21/07/2018
Answer from 1001hobbies
Dear Mr Hallas, We apologize for the inconvenience. We send you the order once again. Yours sincerely, The team 1001modelkits
2
/5
★★☆☆☆
Missing order 135567 from 6/29/2018 Missing order 135567 from 6/29/2018. Checked and showed it was shipped but not received. David Hallas.
Acheteur Vérifié
purchased on 21/07/2018
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Answer from 1001hobbies
Dear Mr Hallas, We apologize for the inconvenience. We send you the order once again. Yours sincerely, The team 1001modelkits
2
/5
★★☆☆☆
Very disappointed with my last order, which was shipped more than a week after I bought it, even though my order was supposed to be shipped within 24 hours! For the first time, very little information from 1001 maquettes on the progress of my order.
Acheteur Vérifié
purchased on 19/07/2018
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