/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Ordered on December 17, it was supposed to arrive for Christmas and I got nothing to put under the tree. In addition, there was no way to reach customer service.
Acheteur Vérifié
purchased on 28/12/2016
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1
/5
★☆☆☆☆
I wanted to order a model of Star Trek for Christmas for my father the first time I do not receive the right package to 5 days of Christmas Eve nor wrapped and nor with the word as I had checked when ordering (extra charge) so I call I fall on Guillaume very friendly salesman who makes me a commercial gesture I then order another ship the box is then tr
Acheteur Vérifié
purchased on 23/12/2016
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1
/5
★☆☆☆☆
I placed an order on 07122016 no orders received for values of 51.90e scam tracking number does not exist on mondial-relais entreprise fact
Acheteur Vérifié
purchased on 23/12/2016
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1
/5
★☆☆☆☆
I have never had such a bad company. Delivery took 10 days. Returns just as long. And I've been waiting 5 weeks for my money. Last week I was in the live chat with an employee and went through all the data again and NOTHING happens. When I send a message NOTHING happens. Never again with 1001 Modellbau. Simply catastrophic.
Verifizierter Käufer
purchased on 22/12/2016
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1
/5
★☆☆☆☆
I received all the items I had ordered but did not receive any reply or information after sending an e-mail. So I received the goods after about 14 days of anxiety. The selection of products is great but the information and delivery time cannot be estimated. I am therefore somewhat dissatisfied with the service for further orders. Unfortunately not comprehensible for me. I pay by bank transfer and unfortunately also had a bad experience. Greetings Wittig
Verifizierter Käufer
purchased on 22/12/2016
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1
/5
★☆☆☆☆
Your best choice would be not to order on this site.....refusal to deliver an order already cashed.....product available on the site.....no response to 1 e.mail after a week of waiting.....after cashing the payment you are asked to take something else.....I do not want it if I went through them it was for this product....a reported the model that I paid has also increased in price so if I want it I must again spit in the bassinet.......very mafia com
Acheteur Vérifié
purchased on 20/12/2016
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1
/5
★☆☆☆☆
Site not recommended. My requests for a return remain unanswered
Acheteur Vérifié
purchased on 20/12/2016
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1
/5
★☆☆☆☆
Site to be proscribed and banned. Out of 4 orders, 3 had supply and lead time problems (whereas on the site the material was ""in stock"" or available within 6 days). My last order, which I had the misfortune to place, was dated November 08, 2016 (the equipment was available, so there was no delay) ..... Parcel still not delivered and no news from 1001 maquettes despite several reminders. Thank you 1001 Maquettes for your long lead times and for not following up our orders.
Acheteur Vérifié
purchased on 19/12/2016
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1
/5
★☆☆☆☆
Ordered on December 5 for a birthday present on December 20 (wooden boat to build). I only saw the negative reviews afterwards and crossed my fingers to avoid them. Missed! I got there early to avoid any problems and it was a failure, I had to make another purchase elsewhere... Parcel delivered and to my great surprise the package is super light and not very bulky... I opened it and was astonished to find only a box of fittings. I call customer service, which answers with great difficulty after X attempts, and I'm told that the package will be reshipped as soon as possible by Collissimo and that I'll be sent a confirmation e-mail so that I can have everything as soon as possible. No e-mail received, no sound, no image, I have a fittings box that cost me an arm and a leg (180€).
Acheteur Vérifié
purchased on 18/12/2016
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1
/5
★☆☆☆☆
I am still waiting for reimbursements on orders not obtained but with debits on my account made them without problem I am promised to make the transfer to my bank account and then I am informed that it will be by check the time already passes a week I have the impression that they take me for a pi
Acheteur Vérifié
purchased on 15/12/2016
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1
/5
★☆☆☆☆
How can I give an assessment when I haven't yet received my order (n°92077) placed on 041216 and I've been debited for the amount. What's more, it's impossible to reach customer service by phone. For the moment is more than unfavorable not to
Acheteur Vérifié
purchased on 15/12/2016
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1
/5
★☆☆☆☆
Was not delivered. It's a real struggle to be heard - communication is almost non-existent! A f
Acheteur Vérifié
purchased on 12/12/2016
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1
/5
★☆☆☆☆
Paint ordered 3 weeks ago, still has not arrived. The title says it all.
Verified Buyer
purchased on 05/12/2016
1
/5
★☆☆☆☆
Paint ordered 3 weeks ago, still has not arrived. The title says it all.
Acheteur Vérifié
purchased on 05/12/2016
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1
/5
★☆☆☆☆
The delivery time was exceeded by one week instead of 24 hours.
Acheteur Vérifié
purchased on 04/12/2016
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1
/5
★☆☆☆☆
I still haven't received my order n° 90345 placed on 13112016 we are still on 04122016. On the other hand, the money has been debited from my account and quite quickly compared to the delivery time.
Acheteur Vérifié
purchased on 04/12/2016
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1
/5
★☆☆☆☆
Having not received my order in full 8 days after my complaint, I still have no reply except for confirmation of receipt of my order.
Acheteur Vérifié
purchased on 30/11/2016
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1
/5
★☆☆☆☆
Order made on 13112016 was to be delivered between 14 and 1611 we are 2511 no news 3 messages sent no response and voice message on the phone . I am quite dissatisfied for an order of 170 €. not serious at all next orders will be madeÃ
Acheteur Vérifié
purchased on 25/11/2016
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1
/5
★☆☆☆☆
Strongly advise against ordering made on 3112016 today 24112016 still nothing received and two emails sent still without reply !!!!!!!!!!!!! this is my last order at 1001 maquettes de jong alain Bel
Acheteur Vérifié
purchased on 24/11/2016
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1
/5
★☆☆☆☆
Slow delivery and poor quality item. Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products. The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad
Verified Buyer
purchased on 23/11/2016
1
/5
★☆☆☆☆
Slow delivery and poor quality item. Very disappointed. Delivery took 10 days. The paint, Humbrol Polished Steel, was very poor- separated into solid clumps and liquid, despite stirring, and was not fit for purpose. This is really Humbrol's fault but the supplier should ensure it supplies decent products. The definitions for the star ratings seem heavy on 'friction' and 'conduct'. I had no problems in these areas, but the whole experience was still Bad
Acheteur Vérifié
purchased on 23/11/2016
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1
/5
★☆☆☆☆
Order placed charged but not delivered no response to my messages for now do not like me go see aill
Acheteur Vérifié
purchased on 22/11/2016
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1
/5
★☆☆☆☆
For 50€ 4 pieces of plastic, some deformed and damaged (badly cut pieces). Still for that price: no paint, no glue and no string, even though you can see it on the picture of the
Acheteur Vérifié
purchased on 19/11/2016
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1
/5
★☆☆☆☆
Order shipped late. Parcel given to Mondial Relay without name, address or telephone number. Package undeliverable and impossible to collect. 1001 Maquettes doesn't reply to messages, so I lost the parcel and my money (83€). NOT TO BE ADVISED because
Acheteur Vérifié
purchased on 17/11/2016
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1
/5
★☆☆☆☆
Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.
Verified Buyer
purchased on 11/11/2016
1
/5
★☆☆☆☆
Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).
Verified Buyer
purchased on 11/11/2016
1
/5
★☆☆☆☆
Product never arrived. I ordered my product on October 22, 2016 and I still have not received it (November 10, 2016).
Acheteur Vérifié
purchased on 11/11/2016
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1
/5
★☆☆☆☆
Wrong model. Message: Hi I received this order today, 4/11. However you have sent the wrong model. As you will see from my order I ordered model HA7501, which was the one advertised, including photos, on your web site. You have sent me model HA7506, which has a completely different colour scheme. Order ID: 89285 Product: BOEING P-26A PEASHOOTER Sent this to 1001 on 4/11 which they confirmed they had received. Have heard nothing since, now 11/11.
Acheteur Vérifié
purchased on 11/11/2016
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1
/5
★☆☆☆☆
For my part, I find this site to be a real dud. I order three articles all in stock in the category""accessoires train"". Still no delivery after 23 days. Sent three emails with no reply. Impossible to contact them by phone as the customer service number is a disc which asks you to contact them by email (to which they do not reply). I make a claim via Paypal on Friday and miraculously on Monday I'm told that an item is missing and I'm offered a credit note or the possibility of ordering other accessories. I replied that I was no longer interested and asked for my order to be cancelled. Once again, they turned a deaf ear and sent me my order with a credit note, which did not include shipping costs. (forced sale) Given the small sums involved, and to put an end to this spiral, I ordered other accessories for the amount of the credit note, again with shipping costs at my expense. I've just received my second order after 15 days. In the meantime, to make sure I didn't miss my grandson's birthday, I ordered from l'atelier du train, which I received in three days.
Acheteur Vérifié
purchased on 08/11/2016
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1
/5
★☆☆☆☆
Still not received my order! Takes too long to deliver.
Acheteur Vérifié
purchased on 08/11/2016
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