/5
★★★★☆
based on 37271 reviews published
★★★★☆
based on 37271 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Still not received my order! Takes too long to deliver.
Verified Buyer
purchased on 08/11/2016
1
/5
★☆☆☆☆
I ordered an item from the store on 21.10.2016. This was reported to me on 24.10.2016 as shipped but unfortunately has not arrived until today 07.11.2016. Something like this does not have to be the fault of the model store. What is annoying, however, is that my attempts to contact the seller - apart from an automated reply - were simply ignored. So I have no goods and with this type of customer service it will be extremely difficult to get back the money I have already paid. I should probably close the account I created...
Verifizierter Käufer
purchased on 07/11/2016
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1
/5
★☆☆☆☆
30% of items in stock were not delivered. Deliveries after one month. Credit notes do not always work. A refund promised twice has still not been made. A disaster and no s
Acheteur Vérifié
purchased on 03/11/2016
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1
/5
★☆☆☆☆
Order and payment on 0309 delivery on 3009... Missing a reference which is not indicated in the delivery note but no explanation and no response from customer service despite numerous reminders. I no longer order from this site
Acheteur Vérifié
purchased on 17/10/2016
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1
/5
★☆☆☆☆
After almost a month and a half I am still waiting for my order. I would not worry if there was communication but after several failed attempts to contact them by email to know their status I decided to open a dispute with Paypal because it seemed to me that they were teasing me. Needless to say they have not even responded to the dispute but luckily Paypal is responsive and I am confident that I will at least receive my money back.
Comprador Verificado
purchased on 17/10/2016
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1
/5
★☆☆☆☆
For my 1st order not a success despite several reminder emails still not satisfied pity.but it's the evil of the century no one cares so I have to give in to it even though I'm not old"""grouchy
Acheteur Vérifié
purchased on 10/10/2016
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1
/5
★☆☆☆☆
Lack of communication regarding deliveries (more than a month to receive the order) explanation of why difficult to know while the competition delivers in 48 h. too bad because the choice of products is interesting and consistent with the order. Respect your deadlines!!!!! Sincerely J
Acheteur Vérifié
purchased on 09/10/2016
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1
/5
★☆☆☆☆
What A RIP OFF I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.
Acheteur Vérifié
purchased on 04/10/2016
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1
/5
★☆☆☆☆
What A RIP OFF I paid £26.00 for what I thought was a Supermarine Spitfire T9 two seat trainer with decals model kit, but turns out I paid £26.00 for badly detailed and moulded bits of plastic. I now have to purchase a Supermarine Spitfire MK 9 model kit to obtain the model I thought I was purchasing. They need to make it very clear on the website that you will be paying of OVERPRICED bits of plastic.
Verified Buyer
purchased on 04/10/2016
1
/5
★☆☆☆☆
3 weeks of delay in delivery and when I wanted to return the order (after 2 emails) I was told that it was no longer possible.
Comprador Verificado
purchased on 23/09/2016
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1
/5
★☆☆☆☆
Good the 10th of this month I made 2 orders also quite high price to reach the canary islands total that I do not care because it was for a birthday gift which has already passed dates you andais dissatisfied with the disappointments that you produce in your customers but we and I especially in my case besides taking quite the order that in the end it does not matter as long as it arrives in favorable conditions you are not able to answer me through the web messages that I sent that are not few and also important. important One was for the selection of colors that I wanted for the model which supposedly I can choose and I put which I wanted with their respective reference numbers total that you passed everything and you sent me the colors that you considered the next problem is the tracking of my order through DHL to say that the order is not found anywhere I asked you where I could look at it and again you ignore my question that I have to think that my order drifts to know in what conditions it will arrive and when it will arrive? I don't understand anything but if out of 20 people 19 consider the management of the company to be bad, then we are not the ones who are unfair but you are.
Comprador Verificado
purchased on 22/09/2016
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1
/5
★☆☆☆☆
I placed an order at the beginning of July and the parcel never arrived. After checking with the site at the end of August, they offered to cancel my order. And this day the 09-09-16 they announce me that refunding cannot be made since the parcel would have arrived the 20-07-16........ I advise you not to place order on this site. today 24-12-16 In spite of a registered letter to the manager no answer.
Acheteur Vérifié
purchased on 09/09/2016
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1
/5
★☆☆☆☆
Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!
Acheteur Vérifié
purchased on 04/09/2016
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1
/5
★☆☆☆☆
Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!
Verified Buyer
purchased on 04/09/2016
1
/5
★☆☆☆☆
Order placed 240716 we are 030916 and the order has still not been shipped. The page still announces a delay of 4 to 6 days on this product. No news by email since August 7th. No answers to my questions. This site is not
Acheteur Vérifié
purchased on 03/09/2016
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1
/5
★☆☆☆☆
Received a different item then I ordered. I ordered an item based on the picture and then received a different item. They won't respond to my email about the incorrect item.
Acheteur Vérifié
purchased on 31/08/2016
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1
/5
★☆☆☆☆
Received a different item then I ordered. I ordered a item based on the picture and then received a different item. They won't respond to my email about the incorrect item.
Verified Buyer
purchased on 31/08/2016
1
/5
★☆☆☆☆
I placed an order last 0608 and still have not received it. Apparently there was a stock problem which was not indicated on the web at the time of purchase and the last news I have are from last week. I have tried to get in touch by all the phone numbers listed and it is impossible and via email I have not received any response. Very little series
Comprador Verificado
purchased on 24/08/2016
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1
/5
★☆☆☆☆
Where is my order I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondence with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.
Acheteur Vérifié
purchased on 17/08/2016
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1
/5
★☆☆☆☆
Where is my order I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondance with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.
Verified Buyer
purchased on 17/08/2016
1
/5
★☆☆☆☆
I have been charged for shipping even though I exceeded the amount that according to their website they promise not to charge you in addition to the delay in receiving the package. One and no
Comprador Verificado
purchased on 16/08/2016
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1
/5
★☆☆☆☆
Nothing received after three weeks. Not very serious. I do not recommend it at all
Comprador Verificado
purchased on 06/08/2016
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1
/5
★☆☆☆☆
More than a week late.
Acheteur Vérifié
purchased on 30/07/2016
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1
/5
★☆☆☆☆
The product was returned because it did not meet my expectations. Two weeks later my multiple emails remain unanswered and no refund! ! ! ! For my first order I am very disappointed and angry. I strongly advise you all not to order anything from this site....... ?????
Acheteur Vérifié
purchased on 29/07/2016
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1
/5
★☆☆☆☆
Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around. I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent. Not the best customer service team. I suspect they want my £83.
Acheteur Vérifié
purchased on 26/07/2016
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Answer from 1001hobbies
Dear customer, Following your request, your order has been cancelled, the refund will be issued in a few days. We apologize for the late answer. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around. I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent. Not the best customer service team. I suspect they want my £83.
Verified Buyer
purchased on 26/07/2016
Answer from 1001hobbies
Dear customer, Following your request, your order has been canceled, the refund will be issued in a few days. We apologize for the late answer. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Placed my order 17 days ago and haven't received it. I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!
Verified Buyer
purchased on 25/07/2016
1
/5
★☆☆☆☆
Placed my order 17 days ago and haven't received it. I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!
Acheteur Vérifié
purchased on 25/07/2016
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1
/5
★☆☆☆☆
I am still waiting to receive my order no. 83371. When can I expect to receive the order? ??
Verifizierter Käufer
purchased on 24/07/2016
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1
/5
★☆☆☆☆
So first experience with 1001modellini and it starts immediately bad let's get to the point I place an order of about 100 euro after a few days of waiting 2 models are not available so they make me a voucherx the next order and so far everything in the rules when the package arrives however a model is missing (present in the bubble) in its place rcr car accessories that I did not order and I do not do anything about it. I send email to point out the error no response after 4-5 days I send another one no response. I honestly do not understand how they work so badly and what makes me angry is that I paid more than 100 euros in advance and I am missing material x at least 40!!! this is not a disservice but an almost scam.
Acquirente Verificato
purchased on 23/07/2016
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