/5
★★★★☆
based on 37027 reviews published
★★★★☆
based on 37027 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Good the 10th of this month I made 2 orders also quite high price to reach the canary islands total that I do not care because it was for a birthday gift which has already passed dates you andais dissatisfied with the disappointments that you produce in your customers but we and I especially in my case besides taking quite the order that in the end it does not matter as long as it arrives in favorable conditions you are not able to answer me through the web messages that I sent that are not few and also important. important One was for the selection of colors that I wanted for the model which supposedly I can choose and I put which I wanted with their respective reference numbers total that you passed everything and you sent me the colors that you considered the next problem is the tracking of my order through DHL to say that the order is not found anywhere I asked you where I could look at it and again you ignore my question that I have to think that my order drifts to know in what conditions it will arrive and when it will arrive? I don't understand anything but if out of 20 people 19 consider the management of the company to be bad, then we are not the ones who are unfair but you are.
Comprador Verificado
purchased on 22/09/2016
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1
/5
★☆☆☆☆
I placed an order at the beginning of July and the parcel never arrived. After checking with the site at the end of August, they offered to cancel my order. And this day the 09-09-16 they announce me that refunding cannot be made since the parcel would have arrived the 20-07-16........ I advise you not to place order on this site. today 24-12-16 In spite of a registered letter to the manager no answer.
Acheteur Vérifié
purchased on 09/09/2016
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1
/5
★☆☆☆☆
Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!
Acheteur Vérifié
purchased on 04/09/2016
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1
/5
★☆☆☆☆
Decal order Not happy with the service.....after seeing and paying one price for decals, my invoice for billing showed a higher price of about $4.50 higher than should have been....They said orders will be shipped in about 6-8 days after receving. which was on Aug 17,...its now been over 2 weeks and my order says its still being processed...I have written them twice asking about my order and as of yet no reply..I understand it comes out of France, but there should be some connection here...Customer service is a 617 area code...so NOT HAPPY WITH SERVICE AT ALL!!!!!!
Verified Buyer
purchased on 04/09/2016
1
/5
★☆☆☆☆
Order placed 240716 we are 030916 and the order has still not been shipped. The page still announces a delay of 4 to 6 days on this product. No news by email since August 7th. No answers to my questions. This site is not
Acheteur Vérifié
purchased on 03/09/2016
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1
/5
★☆☆☆☆
Received a different item then I ordered. I ordered an item based on the picture and then received a different item. They won't respond to my email about the incorrect item.
Acheteur Vérifié
purchased on 31/08/2016
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1
/5
★☆☆☆☆
Received a different item then I ordered. I ordered a item based on the picture and then received a different item. They won't respond to my email about the incorrect item.
Verified Buyer
purchased on 31/08/2016
1
/5
★☆☆☆☆
I placed an order last 0608 and still have not received it. Apparently there was a stock problem which was not indicated on the web at the time of purchase and the last news I have are from last week. I have tried to get in touch by all the phone numbers listed and it is impossible and via email I have not received any response. Very little series
Comprador Verificado
purchased on 24/08/2016
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1
/5
★☆☆☆☆
Where is my order I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondence with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.
Acheteur Vérifié
purchased on 17/08/2016
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1
/5
★☆☆☆☆
Where is my order I ordered a couple of masking sets on August 11, 2016 I received a note on August 12, 2016 that my order was processed and that my payment was received. I have yet to receive any correspondance with a ship date or DHL tracking number. I have since sent 2 more request and no answer. This is not the way to run a business. The sets I ordered were in Stock.
Verified Buyer
purchased on 17/08/2016
1
/5
★☆☆☆☆
I have been charged for shipping even though I exceeded the amount that according to their website they promise not to charge you in addition to the delay in receiving the package. One and no
Comprador Verificado
purchased on 16/08/2016
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1
/5
★☆☆☆☆
Nothing received after three weeks. Not very serious. I do not recommend it at all
Comprador Verificado
purchased on 06/08/2016
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1
/5
★☆☆☆☆
More than a week late.
Acheteur Vérifié
purchased on 30/07/2016
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1
/5
★☆☆☆☆
The product was returned because it did not meet my expectations. Two weeks later my multiple emails remain unanswered and no refund! ! ! ! For my first order I am very disappointed and angry. I strongly advise you all not to order anything from this site....... ?????
Acheteur Vérifié
purchased on 29/07/2016
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1
/5
★☆☆☆☆
Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around. I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent. Not the best customer service team. I suspect they want my £83.
Acheteur Vérifié
purchased on 26/07/2016
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Answer from 1001hobbies
Dear customer, Following your request, your order has been cancelled, the refund will be issued in a few days. We apologize for the late answer. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Now the 8/08/16. It's a long few days and still no reply to direct emails and no refund. I would advise you to be wary of this company and shop around. I ordered 2 kits on behalf of my son only to find out the next day that I had ordered the wrong kits. I immediately emailed details cancelling my order and asked for a reply confirming this. Ten days later and after quite a few emails done through the website contact us page as instructed I hve heard nothing, The onle email I have had was one stating......Your order is currently being processed. We are waiting for a product currently being brought by one of our providers. You will be notified as soon as your order is sent. Not the best customer service team. I suspect they want my £83.
Verified Buyer
purchased on 26/07/2016
Answer from 1001hobbies
Dear customer, Following your request, your order has been canceled, the refund will be issued in a few days. We apologize for the late answer. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Placed my order 17 days ago and haven't received it. I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!
Verified Buyer
purchased on 25/07/2016
1
/5
★☆☆☆☆
Placed my order 17 days ago and haven't received it. I placed my order #83653 17 days ago and haven't even received it yet. Not happy!!!!
Acheteur Vérifié
purchased on 25/07/2016
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1
/5
★☆☆☆☆
I am still waiting to receive my order no. 83371. When can I expect to receive the order? ??
Verifizierter Käufer
purchased on 24/07/2016
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1
/5
★☆☆☆☆
So first experience with 1001modellini and it starts immediately bad let's get to the point I place an order of about 100 euro after a few days of waiting 2 models are not available so they make me a voucherx the next order and so far everything in the rules when the package arrives however a model is missing (present in the bubble) in its place rcr car accessories that I did not order and I do not do anything about it. I send email to point out the error no response after 4-5 days I send another one no response. I honestly do not understand how they work so badly and what makes me angry is that I paid more than 100 euros in advance and I am missing material x at least 40!!! this is not a disservice but an almost scam.
Acquirente Verificato
purchased on 23/07/2016
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1
/5
★☆☆☆☆
I have not received the package and no one from customer service has responded to me.
Comprador Verificado
purchased on 23/07/2016
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1
/5
★☆☆☆☆
A batch of enamel paints was not delivered on time and was therefore no longer usable and was returned to the French address listed on the website. However, no refund was made as a result. Emails were not answered. The ""hotline"" with Berlin number given on the German website consists of a French answering machine. The dealer based in France played dead. There would have been two ways to take legal action, but both would have been complicated and uneconomical. The dealer seemed to be counting on this. Research then revealed the possibility of referring the case to the ""Center for European Consumer Protection"". The time-consuming formalities involved were successful: four months after returning the goods, I received an email from the retailer: 7 juin 12:03 CEST Hello Thank you we will issue the refund as soon as possible. Best regards Guillaume Mortier (1001maquettes) The money has indeed been credited.
Verifizierter Käufer
purchased on 21/07/2016
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1
/5
★☆☆☆☆
Horrible Horrible service Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible."" It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat. Sent another e-mail with the same standard response ""will answer as soon as possible."" I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery. I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped. Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USA beware doing business with this vendor. I am resigned to the fact that my money will not be refunded and is lost. WRP Finally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail. The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess, never again will I place an order. They are unable to communicate effectively with the customer.
Acheteur Vérifié
purchased on 15/07/2016
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 6th of July, 5 working days after you placed your order, and delivered on the 18th of July. Please note that the shipping by letter is longer than DHL or Fedex. We apologize for the delay. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Horrible Horrible service Purchased a photo etch for F6f2 Hellcat on June 29. No where on the 1001 Model Kit web site was there a clear statement that products would be shipped from France!!. On July 6 received an e mail that product had been shipped and I would receive a postal tracking number as soon as available. Never received the tracking number. I telephoned customer service and got a recorded message in French! Sent another e-mail and got response ""will answer as soon as possible."" It is now July 14, and product not received. I live on the US east coast in New jersey so product should have arrived after eight (8) days intransit, unless mailed by boat. Sent another e-mail with the same standard response ""will answer as soon as possible."" I am in the process of notifying Visa that I will not pay the charges to my account because of non delivery. I never had such a terrible experience with model hobby vendors. You are unable to speak with anyone, and recorded telephone messages are in French. I STRONGLY URGE ANYONE CONSIDERING PURCHASING FROM THIS VENDOR TO REMEMBER THAT THE WAREHOUSE SHIPPING POINT IS IN FRANCE AND THAT THERE IS ABSOLUTELY NO COMMUNICATIONS FROM THIS VENDOR AS TO THE STATUS OF AN ORDER other than it was shipped. Personally I do not believe this vendor had the product in stock, and never actually shipped this product. If you live in Canada or the USA beware doing business with this vendor. I am resigned to the fact that my money will not be refunded and is lost. WRP Finally on July 18 received merchandise. It had been mailed from France on July 12 and not July 6 as claimed in the vendor's e-mail. The product was ordered on June 29. Had the vendor been honest as to the date of shipment, and answered my e-mail queries, all this time wasting mess could have been avoided. This organization is a mess, never again will I place an order. They are unable to communicate effectively with the customer.
Verified Buyer
purchased on 15/07/2016
Answer from 1001hobbies
Dear customer, Your order was sent on the 6th of July, 5 working days after you placed your order, and delivered on the 18 of July. Please note that the shipping by letter is longer than DHL or Fedex. We apologize for the delay. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
I placed my order on June 9 I pay by bank transfer for moreover also shipping with SDA and I wait.... on June 22 they send me an email where they tell me that my parcel has been shipped but..... asking for information both July 4 and July 11 no answer.....I chat Live with a certain Christofer tells me that the parcel is still there and asking him the tracking number....they send it to me in the afternoon by mail!!!!only that it is not from SDA!!!! I rewrite for information on July 13 and so far no response!!!! They will answer me now????
Acquirente Verificato
purchased on 15/07/2016
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1
/5
★☆☆☆☆
In June 2016 I purchased a set of colors I paid they sent me the invoice but to date I still have not received anything and we are at 06072016. In an email they wrote me that they had shipped to DHL courier but contacted the courier I was told that they never received the package. Unacceptable and thieving behavior.
Acquirente Verificato
purchased on 06/07/2016
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1
/5
★☆☆☆☆
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
Acheteur Vérifié
purchased on 02/07/2016
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Answer from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Still waiting for my purchase Placed an order over a month ago. Had to send an email to get the status of my order and a day later received an email that it had shipped. That was 2 weeks ago. NOT recommended
Verified Buyer
purchased on 02/07/2016
Answer from 1001hobbies
Dear customer, Your order was sent on the 23/06/16, 8 working days after you placed your order. This delay corresponds to the information on our website. We invite you to recognize this and to assess your comment, which seems unfair. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Site with quite a lot of choice but 2 weeks late for material in stock and supposedly delivered in 7 days ...and it hasn't left their premises yet....and no return mail...Last purchase that's for sure. On the other hand, they're quick to cash in and quick to register the requested refund on their site...We'll have to see how long it takes, though.
Acheteur Vérifié
purchased on 28/06/2016
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1
/5
★☆☆☆☆
Haven't Received my order yet. Order was sent to old address. I had thought I had changed it in time to get it sent to my present address. Am working with former landlord to try & track down where the package ended up. Not really a critisism of 1001 modelkits, as much as DSL, who could of done a better job checking who was signing for the package
Acheteur Vérifié
purchased on 27/06/2016
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Answer from 1001hobbies
Dear customer, If you do not manage to get your package back, please contact us at [email protected] We will then contact DHL and try to solve the issue. Best regards, The 1001modelkits team