/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered on 24.01.16 Revell colors on 05.02.16 came an email that they are now being shipped is advertised with 7 to 9 days. On 11.02.16 another email came with a shipment tracking it said: ""The delivery time is from 5 to 7 days."" In the meantime I had given up hope and got the colors elsewhere. When they arrived I wanted to make use of my 30-day right of return. There was no return slip to be found so I packed a parcel and sent it back to France for €10 postage to the address given for returns. They refused to accept the return and the package was returned on March 14. I have written off the money for the colors, this is not a business practice, I can only recommend everyone not to shop there.
Verifizierter Käufer
purchased on 15/03/2016
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1
/5
★☆☆☆☆
You think you're ordering a model from ""1001"" and you end up with ornamental accessories for a model...that the dealer you've contacted doesn't even have in store! A word of advice: don't be fooled by the pretty photo you've just clicked on. Carefully read the
Acheteur Vérifié
purchased on 10/03/2016
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1
/5
★☆☆☆☆
Very bad
Verifizierter Käufer
purchased on 09/03/2016
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1
/5
★☆☆☆☆
No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!
Acheteur Vérifié
purchased on 27/02/2016
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1
/5
★☆☆☆☆
No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!
Verified Buyer
purchased on 27/02/2016
1
/5
★☆☆☆☆
Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.
Verified Buyer
purchased on 25/02/2016
1
/5
★☆☆☆☆
Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.
Acheteur Vérifié
purchased on 25/02/2016
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1
/5
★☆☆☆☆
Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.
Verified Buyer
purchased on 14/02/2016
1
/5
★☆☆☆☆
Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.
Acheteur Vérifié
purchased on 14/02/2016
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1
/5
★☆☆☆☆
Null with a big "" N ""
Acheteur Vérifié
purchased on 12/02/2016
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1
/5
★☆☆☆☆
The best Revell Airfix Heller...!
Acheteur Vérifié
purchased on 05/02/2016
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1
/5
★☆☆☆☆
We ordered a tank model which was delivered to us via a point relay. Unfortunately, when we unpacked it, we realized that the model was broken in several places. 1- They can't be reached on their famous telephone hotline 2- As suggested, I sent them an email to ask for assistance, and they replied that I could put the pieces back together and that they'd give us a €5 credit note as a gesture of goodwill. I'm not going to
Acheteur Vérifié
purchased on 05/02/2016
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1
/5
★☆☆☆☆
Crap Advertised a product they had not got and only got a refund after I got paypal involved do not use this company
Acheteur Vérifié
purchased on 04/02/2016
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1
/5
★☆☆☆☆
Bjr faudrait avant d'évaluer recevoir ce fameux produit il doit faire le tour du monde! cdt
Acheteur Vérifié
purchased on 04/02/2016
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1
/5
★☆☆☆☆
Crap Advertised a product they had not got and only got a refund after I got paypal involved do not use this company
Verified Buyer
purchased on 04/02/2016
1
/5
★☆☆☆☆
I chose a product that indicated 48H delivery but it took more than 10 days. Customer service is non-existent... BAD EXPERIENC
Acheteur Vérifié
purchased on 03/02/2016
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1
/5
★☆☆☆☆
Esteemed reader it again strives me actually but now the frustration takes over. 30.11.2015 Confirmation of receipt of payment 30.11.2015 Confirmation of order 70725 23.12.2015 Notification of shipment of the model 12.01.2016 first query about delivery 21.01.216 second query about delivery with the answer I will clarify with the shipping service. Today is 1.02.2016 I order overseas or Australia and had never waited 8 weeks for the goods. Greetings from a model maker in Switzerland, Mario
Verifizierter Käufer
purchased on 02/02/2016
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1
/5
★☆☆☆☆
Never recived my goods Hope they will get back to me ??
Acheteur Vérifié
purchased on 01/02/2016
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1
/5
★☆☆☆☆
Never recived my goods Hope they will get back to me ??
Verified Buyer
purchased on 01/02/2016
1
/5
★☆☆☆☆
Never received my order
Acheteur Vérifié
purchased on 27/01/2016
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1
/5
★☆☆☆☆
Order (E4KZT6RXN) placed over a month ago and still not sent (no reply to my emails). What's more, the merchant is asking you to place a new order for missing items (even though they are indicated as available on his site), with the items already paid for being returned to you, but with new shipping costs to be paid by you, knowing that the shipping costs are double the amount of the items ordered and that, for me, 4 items are missing (in addition to the order that was not sent), I'm looking at 15 euros in shipping costs for items that have already been paid for. If they're dealing with customers who place large orders like the one I placed (over 160 euros), their store won't last long. For my part, this is the last time I'll be ordering from this site.
Acheteur Vérifié
purchased on 16/01/2016
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1
/5
★☆☆☆☆
Hello I ordered two models at the beginning of November. I waited more than a month for delivery (10 days announced on your site) to realize that one of the two articles did not correspond to my wishes. You sent me a colissimo return label (French postal service) even though I live in Belgium. I managed to get a friend who was going to spend a few days in France to make the return and colissimo announced that you had indeed received the package on 31122015. Since then I've had 2 emails 1 voicemail 1 chat with no response from you in order to get my order refunded. Who are we kidding? Not a single piece of information. Not a single message. Not a single reply to my requests... I don't like to give negative reviews because I believe that everyone has to work and a negative review isn't necessarily the best publicity for a company, but you've crossed the line here. Please contact me as I will be filing a complaint for theft and fraud with the appropriate authorities at the end of the week.
Acheteur Vérifié
purchased on 14/01/2016
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1
/5
★☆☆☆☆
Missing and broken parts. When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.
Acheteur Vérifié
purchased on 14/01/2016
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1
/5
★☆☆☆☆
Missing and broken parts. When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.
Verified Buyer
purchased on 14/01/2016
1
/5
★☆☆☆☆
Rotten Service Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas present Would never order from this site again
Acheteur Vérifié
purchased on 09/01/2016
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1
/5
★☆☆☆☆
Rotten Service Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas present Would never order from this site again
Verified Buyer
purchased on 09/01/2016
1
/5
★☆☆☆☆
I placed the order on November 29, 2015 and received the goods on January 8, 2016. Unacceptable. I wrote to the people at 1001 via the site 3 times receiving a vague response only to the first message. Poor support. I will never buy from this site again
Acquirente Verificato
purchased on 08/01/2016
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1
/5
★☆☆☆☆
NO Recommended Seller!!! Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow! I paid $257.88 for my order, but I get nothing!!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site! No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting for a FROG on the site.
Acheteur Vérifié
purchased on 07/01/2016
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1
/5
★☆☆☆☆
NO Recommended Seller!!! Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow! I paid $257.88 for my order, but I get nothing!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site! No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting a FROG on the site.
Verified Buyer
purchased on 07/01/2016
1
/5
★☆☆☆☆
Still waiting !!!! How the heck can you ask me about servive when I'M STILL WAITING FOR MY ORDER ????????????????
Acheteur Vérifié
purchased on 04/01/2016
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