/5
★★★★☆
based on 37053 reviews published
★★★★☆
based on 37053 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The kit arrived crushed in a padded... The kit arrived crushed in a padded bag. Some minor damage to the kit parts. Disappointing!
Acheteur Vérifié
purchased on 26/04/2018
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Answer from 1001hobbies
Dear customer, Please send us some pictures of the item you received so we can help you: [email protected] We apologize for the inconvenience. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
The kit arrived crushed in a padded… The kit arrived crushed in a padded bag. Some minor damage to the kit parts. Disappointing!
Verified Buyer
purchased on 26/04/2018
Answer from 1001hobbies
Dear customer, Please send us some pictures of the item you received so we can help you: [email protected] We apologize for the inconvenience. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
Products conformed and delivery time respected, but the items were stacked one on top of the other without any protection in a cardboard-type pouch. Some of the products were made of glass, which could have been shattered if delivered in a glass container.
Acheteur Vérifié
purchased on 23/04/2018
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3
/5
★★★☆☆
The products arrived quickly and were... The products arrived quickly and were in good condtion, however the products arrived in a battered jiffy envelope. I wouldn't mind this if the shipping was free, however it was an extra £5.99 on top of the order cost. For that sort of money, you would expect a bit more protection. At least the products arrived in one piece.
Acheteur Vérifié
purchased on 21/04/2018
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Answer from 1001hobbies
Dear customer, Thank you for your message. We try our best to keep the shipping costs as low as possible, however as we ship from France, the costs are higher than for a domestic shipping. We remind you that shipping is free for orders above £39. Best regards, Customer service 1001Modelkits
3
/5
★★★☆☆
The products arrived quickly and were… The products arrived quickly and were in good condtion, however the products arrived in a battered jiffy envelope. I wouldn't mind this if the shipping was free, however it was an extra £5.99 on top of the order cost. For that sort of money, you would expect a bit more protection. At least the products arrived in one piece.
Verified Buyer
purchased on 21/04/2018
Answer from 1001hobbies
Dear customer, Thank you for your message. We try our best to keep the shipping costs as low as possible, however as we ship from France, the costs are higher than for a domestic shipping. We remind you that shipping is free for orders above £39. Best regards, Customer service 1001Modelkits
2
/5
★★☆☆☆
The prices are very expensive and the shipping costs also expensive. I cannot be told to pay almost 15€ to ship a single item is as an answer I am told that it is the cost of the courier and if instead you spend almost 40€ the courier charges themselves are reduced almost by half. Inconsistency at its best
Acquirente Verificato
purchased on 20/04/2018
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3
/5
★★★☆☆
Bonjour pour cette premiére commnde (test)...la livraison a été trée longue la marque de cette maquette n'est pas la meilleure je suis habitué a faire mes maquettes chez d'autres marques russe et allemande 1 commande livraison trés longue....maquette mal découpé trop de barbe ....piece manquante demi-barque ....manque le pavillon russe....piece fragile cassé......I know you're not in the parcel as the box is a bit cracked it must be an old model the parcel received was well protected and well packaged neanmonis I would recommend 1001 maquettes if the models interest me thank you for the catalog I would like to specify that I model boats and submarines recent and old only cordiale
Acheteur Vérifié
purchased on 20/04/2018
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3
/5
★★★☆☆
Processing time from online order to dispatch is quite long at 6 days. Then there was another very long delivery time. I ordered online on 5.4. the shipment was sent on 11.4. and I received it on 19.4. That's definitely too long for me.
Verifizierter Käufer
purchased on 20/04/2018
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3
/5
★★★☆☆
Not the best service experience I've had There are a good range of kits. I went through the order process but an error occurred with validation of payment. I then had an on-line chat which was very good, but didn't solve the issue. His suggestion was to create an account and try again. I did this, successfully. I was then pestered with text messages about my original unvalidated order as there was no correlation between the guest order and account holder order. I was also informed I would receive a tracking number, but this also never happened. The kits arrived after 1 week.
Acheteur Vérifié
purchased on 18/04/2018
Translated review
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience caused by this technical issue. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
There are a good range of kits. I went through the order process but an error occurred with validation of payment. I then had an on-line chat which was very good but didn't solve the issue. His suggestion was to create an account and try again. I did this successfully. I was then pestered with text messages about my original unvalidated order as there was no correlation between the guest order and account holder order. I was also informed I would receive a tracking number but this also never happened. The kits arrived after 1 week.
Verified Buyer
purchased on 18/04/2018
3
/5
★★★☆☆
Not the best service experience I've had There are a good range of kits. I went through the order process but an error occurred with validation of payment. I then had an on-line chat which was very good, but didn't solve the issue. His suggestion was to create an account and try again. I did this, successfully. I was then pestered with text messages about my original unvalidated order as there was no correlation between the guest order and account holder order. I was also informed I would receive a tracking number, but this also never happened. The kits arrived after 1 week.
Verified Buyer
purchased on 18/04/2018
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience caused by this technical issue. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
I placed an order for a rafale C model at 200euros and it arrived in parts. I'm really disappointed, so I'd like to request a return and a refund.
Acheteur Vérifié
purchased on 17/04/2018
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3
/5
★★★☆☆
After I placed my order, I made a mistake. I had ordered glue and 3 jars of paint mix, but I received 2 jars in the first package. Following this, I replied to the satisfaction documentation, stating my problem and pressing the""I would like to contact the team; obviously it didn't work the first time. I had to contact them again to get the jar back. There seemed to be a problem with the parcel as the team did scan the 3 jars but 2 jars arrived. Otherwise a good site with plenty of choice and very fast delivery.
Acheteur Vérifié
purchased on 15/04/2018
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3
/5
★★★☆☆
A single photo of the model with two different-colored pieces on it, one blue and one yellow. A yellow one arrived. Good quality model (especially at this price) but more precise information would have been appreciated.
Acheteur Vérifié
purchased on 13/04/2018
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3
/5
★★★☆☆
The delivery date was not met
Acheteur Vérifié
purchased on 11/04/2018
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3
/5
★★★☆☆
Delivery has not yet arrived
Verifizierter Käufer
purchased on 10/04/2018
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3
/5
★★★☆☆
Price of models offered much higher than average: example the model I ordered the flak 36 north african scale 135 tamiya on the site 1001 maquettes costs 61 € while on Amazon which is not a site listed for models it costs 34 € is 27 € difference.I do not understand this d
Acheteur Vérifié
purchased on 08/04/2018
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2
/5
★★☆☆☆
Bonjour deçus de mon dernier achat qui est arrivé plie dans l'enveloppepour de la photo- découpe pas topde plus le delais annoncé sur la site dans les 24 h hors ses arriver le 4.04.2018 au lieu du samedi 31.03.2018 annoncer par message je ne commande plus chez vou
Acheteur Vérifié
purchased on 07/04/2018
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3
/5
★★★☆☆
A week's delivery seems like a long time.
Acheteur Vérifié
purchased on 06/04/2018
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2
/5
★★☆☆☆
I placed my order on 29.03 15H29 I know it was the day before Easter I received certificates and other delivery notices almost every day again this morning But today I do not know where my package is but on the other hand you did not forget to debit my account on 30.03!!!! My first order with you La proc
Acheteur Vérifié
purchased on 06/04/2018
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3
/5
★★★☆☆
An order placed on February 02 and delivered on March 29 could do better.
Acheteur Vérifié
purchased on 05/04/2018
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3
/5
★★★☆☆
On the Internet page it is marked sold by 24 and the price is not indicated per unit. Watch out for the trap
Acheteur Vérifié
purchased on 04/04/2018
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2
/5
★★☆☆☆
Estoi un poco decepcionado... Mi pedido me llego tarde... casi dos semanas y encima tuve que pagar 19 Francos suizos para recoger el paquete . Yo ya habia pagado 17 Euros para el envio... la verdad es que no lo entiendo.Por favor ahorraros el envio del poster por que es horrible. Un atento y decepcionado saludo German Antona
Verifizierter Käufer
purchased on 04/04/2018
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2
/5
★★☆☆☆
I have not received the items corresponding to my order. I received 2 caps instead of the model glue.
Acheteur Vérifié
purchased on 03/04/2018
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3
/5
★★★☆☆
I recently ordered the items French Napoleonic Horse Line Artillery HAT8039 and French Heavy Ambulance HAT8104. Neither of these items comes with a leaflet recommending the colors to be applied. How to rem
Acheteur Vérifié
purchased on 31/03/2018
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2
/5
★★☆☆☆
I am very disappointed with the responsiveness of the parcel delivery service. A parcel was supposed to arrive within 4 days, but I've been waiting 14 days to receive it. I was able to contact customer service by phone, but the person I spoke to just told me that the parcel was blocked by mondial relay, without offering any solution or even contacting me since. I'm still grateful for the wide choice offered by the site, but this big problem has changed my mind.
Acheteur Vérifié
purchased on 31/03/2018
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3
/5
★★★☆☆
DELAY BETWEEN ORDER AND DELIVERY TOO LONG
Acheteur Vérifié
purchased on 31/03/2018
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2
/5
★★☆☆☆
Very satisfied.
Verified Buyer
purchased on 29/03/2018
3
/5
★★★☆☆
Delivery time too long. products marked as being in stock but for which I waited more than 2 weeks to receive them
Acheteur Vérifié
purchased on 28/03/2018
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3
/5
★★★☆☆
PRODUCT GOOD AND WELL PROTECTED BUT PRODUCT GOOD AND WELL PROTECTED BUT, THEY NEED TO RECONSIDER THEIR DELIVERY SYSTEMS. WOULD YOU BELIVE HERMES LOST MY PACKAGE, TOOK OVER A WEEK TO ARRIVE!
Verified Buyer
purchased on 27/03/2018
Answer from 1001hobbies
Dear customer, Thank you for your feedback, we will look into the Hermes shipping delay and try our best to reduce it. Best regards, The 1001Modelkits Team