/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Very happy with my purchases for my husband, who is passionate about re-enacting scenes from the 3945 war. The only downside was the delivery time (delivery scheduled between March 9 and 13, delivered on the 17th). But it was worth the wait. I recommend your
Acheteur Vérifié
purchased on 18/03/2018
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2
/5
★★☆☆☆
Do you "honestly" think that I can be satisfied with having received my order after a week when your commitment was to send it to me within 24 hours, all this without any real explanation and without any commercial gesture to apologize for this failure! It goes without saying that because of this delay and the uncertainty as to whether or not I would receive the product I had ordered (lack of information), I was obliged, since it was a c
Acheteur Vérifié
purchased on 17/03/2018
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2
/5
★★☆☆☆
More than 2 weeks for delivery...
Acheteur Vérifié
purchased on 16/03/2018
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3
/5
★★★☆☆
Delivery was a bit slow all in arrived in good order delivery was a bit slow, but all arrived in good order
Acheteur Vérifié
purchased on 15/03/2018
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Answer from 1001hobbies
Dear customer, Your order was sent on the 07/03/18, 1 working day after you placed your order, and delivered on the 14/03/16. This delay corresponds to the information on our website. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Delivery was a bit slow all in arrived in good order delivery was a bit slow, but all arrived in good order
Verified Buyer
purchased on 15/03/2018
Answer from 1001hobbies
Dear customer, Your order was sent on the 07/03/18, 1 working day after you placed your order, and delivered on the 14/03/16. This delay corresponds to the information on our website. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Very good products, but for the HOBBY BOSS brand, it's a shame that the assembly instructions are not translated into French.moreover, when parts are faulty or missing - always for the same brand - it takes a very long time to receive them.I've been waiting three weeks for two broken parts and one missing part.1001 maquettes, on the other hand, is very good.
Acheteur Vérifié
purchased on 14/03/2018
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3
/5
★★★☆☆
Very slow delivery
Acheteur Vérifié
purchased on 14/03/2018
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3
/5
★★★☆☆
Thank you great service
Verified Buyer
purchased on 13/03/2018
3
/5
★★★☆☆
TOO LONG Order placed and paid on 28-02-2018 Received on 12-02-2
Acheteur Vérifié
purchased on 13/03/2018
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3
/5
★★★☆☆
The paints are just what i wanted and the model looks great many thanks
Verified Buyer
purchased on 12/03/2018
3
/5
★★★☆☆
Delays too long compared to what is announced.impossibility to connect to the site even with the password provided.telephone contact difficult.I will seek another site for my maqu
Acheteur Vérifié
purchased on 11/03/2018
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3
/5
★★★☆☆
The announced shipping times were not adhered to and the shipment of the goods notified by email actually only took place three days later. There was nothing wrong with the items delivered.
Verifizierter Käufer
purchased on 11/03/2018
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2
/5
★★☆☆☆
Long delivery time Very poor packaging
Verifizierter Käufer
purchased on 10/03/2018
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3
/5
★★★☆☆
Disappointed with the size of the modelnot the one indicated on intern
Acheteur Vérifié
purchased on 09/03/2018
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2
/5
★★☆☆☆
Delivery time not in respect with the site 15 days instead of 45. no information of parcel available at the relay on behalf of the deliveryman.
Acheteur Vérifié
purchased on 07/03/2018
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3
/5
★★★☆☆
Very Good Service
Verified Buyer
purchased on 07/03/2018
3
/5
★★★☆☆
On the plus side I was able to find a… on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5
Verified Buyer
purchased on 06/03/2018
Answer from 1001hobbies
Dear customer, The product was not in stock, it was available but had to be resupplied. This is what allow us to have a very wide range of products. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
On the plus side I was able to find a... on the plus side I was able to find a kit that I couldn't find elsewhere but if you are looking for speedy service forget it 18 days for an item in stock is not up to their competitors norm of 4/5
Acheteur Vérifié
purchased on 06/03/2018
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Answer from 1001hobbies
Dear customer, The product was not in stock, it was available but had to be resupplied. This is what allow us to have a very wide range of products. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
The material delivered is incomplete and incorrect
Acquirente Verificato
purchased on 04/03/2018
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3
/5
★★★☆☆
Although 1001 maquettes has made a good recovery (almost daily order tracking after expressing strong dissatisfaction), this score reflects their inability to offer customers the real picture of their stock... And I'm not the only one to denounce this state of affairs. The money is cashed and you can wait several weeks for the stock to be updated... This is their downside. Another complaint (in comparison with a competitor's site) is their pricing... much higher than the competition's... To be reviewed To be aligned if we want to stay in the competition. Thanks Eric
Acheteur Vérifié
purchased on 04/03/2018
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3
/5
★★★☆☆
Two slightly difficult experiences with a happy ending: my orders were for items stocked by 1001 maquettes suppliers and which were out of stock. After exchanging messages with Hugo and a phone call with the same friendly Hugo, my orders were delivered. All in all, very satisfied with the products purchased and the handling of the incident. Correct delivery, perfect packaging. I still have full confidence in 1001 maquettes, which will no doubt be firmer with suppliers where a party is bound by a contract.
Acheteur Vérifié
purchased on 04/03/2018
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3
/5
★★★☆☆
All OK But delivery time a bit long
Acheteur Vérifié
purchased on 04/03/2018
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3
/5
★★★☆☆
Order incomplete. Delivery time very lo
Acheteur Vérifié
purchased on 04/03/2018
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2
/5
★★☆☆☆
Two and a half weeks to arrive Excellent communication but the order took far too long to arrive
Verified Buyer
purchased on 26/02/2018
Answer from 1001hobbies
Dear customer, One of the items you ordered was not in stock so your complete order could only be sent 7 days after it's confirmation. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Two and a half weeks to arrive Excellent communication but the order took far too long to arrive
Acheteur Vérifié
purchased on 26/02/2018
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Answer from 1001hobbies
Dear customer, One of the items you ordered was not in stock so your complete order could only be sent 7 days after it's confirmation. We apologize for the inconvenience. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
The quality of the artwork is impeccable. On the other hand, the delivery time was interminable, even though I had purposely paid for an ultra-fast delivery service for a birthday. Very disappointing for the
Acheteur Vérifié
purchased on 25/02/2018
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3
/5
★★★☆☆
Ordered a decal sheet for a specific model. Comes with instructions for another model little bad they are found online though....
Acquirente Verificato
purchased on 24/02/2018
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3
/5
★★★☆☆
Hello Delivery time far too long between the order and receipt 10 days some competitors for similar products deliver in 48 h Cd
Acheteur Vérifié
purchased on 20/02/2018
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2
/5
★★☆☆☆
Delivery of a non-ordered model in place of the ordered one, with the same price.
Acheteur Vérifié
purchased on 19/02/2018
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3
/5
★★★☆☆
- On 1301 I placed an order with 2 items + 8 paints. 1st problem: one of the 2 items was unavailable and I had to contact the after-sales service to find out! By the way, it's not easy to find an e-mail address for complaints on the site (a phone number yes, an e-mail address no). - So on 1002 I received a partial parcel with 1 item + 8 paintings. 2nd problem: the item in the parcel wasn't the one I'd ordered! So I had to contact the after-sales service again to send back the wrong item. - On 1501 I received the parcel with the item that was unavailable. No problem. - So today (1802) I'm still waiting for the parcel with the right item. Summary: for a single order 3 parcels with a return, all spread over at least 6 weeks. I would find it hard to recommend your site, even if the after-sales people are reactive.
Acheteur Vérifié
purchased on 18/02/2018
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