/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Still waiting !!!! How the heck can you ask me about servive when I'M STILL WAITING FOR MY ORDER ????????????????
Verified Buyer
purchased on 04/01/2016
1
/5
★☆☆☆☆
Last November 25 I made a purchase of a kit which appeared on the web with stock. On November 27th the kit I bought appears as out of stock and with a restocking in about a month. On December 10th I decide to cancel the order and they tell me that they will refund me the full amount of the order. On December 11th they send me an email informing me that the product has been shipped. I contact them and after sending 3 emails to ask them what happened with the cancellation of my order they reply that the product was shipped before the cancellation was made (i.e. according to them on the 9th and according to the website on the 11th). After several emails they tell me that they will refund me half of the amount once I receive the email. I was supposed to notify them once I received the order. As of January 4th I have not received a response from the web nor half of the refund (I received the product on December 24th). If I do not receive an answer before the next 6th of January, I will contact you.
Comprador Verificado
purchased on 04/01/2016
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1
/5
★☆☆☆☆
I placed an order 20 days ago and it has not arrived. Not only is it not arriving, but I have tried to contact them via telephone (being an international call) and via email several times and I get no response. If another week goes by and there is still no response I will proceed to file a complaint.
Comprador Verificado
purchased on 30/12/2015
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1
/5
★☆☆☆☆
I do not recommend this seller, no seriousness in stock management and customer follow-up. Ordered on 061215 for a christmas present. One item is missing OK it happens a refund request was asked. Then another article is out of stock and we have to wait for the delivery from the supplier. In the end, the product was unavailable, so a voucher was issued. Customer service by phone...on the site it's""customer service reactivated""... ha yes the voicemail tells you to connect to your account for more speed. Finally the icing on the cake on 211215 the tracking of my order indicates""colis expédi"" yet on the carrier's site it says ""reception des données"" consequently the package has not yet been given to the carrier... this will be the fault of the latter
Acheteur Vérifié
purchased on 23/12/2015
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1
/5
★☆☆☆☆
I was supposed to be delivered 4 to 5 days later, but it's already been 11 days and I still haven't received anything. This is a lie and not
Acheteur Vérifié
purchased on 22/12/2015
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1
/5
★☆☆☆☆
My package was supposed to be delivered 5 days ago. I still haven't received anything. Colissimo tells me that my parcel is ready to be shipped and will be handed over to the courier since December 17th. Today is the 22nd. I'll never get my present in time for the holidays.
Acheteur Vérifié
purchased on 22/12/2015
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1
/5
★☆☆☆☆
Garbage > 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.
Verified Buyer
purchased on 19/12/2015
1
/5
★☆☆☆☆
Garbage > 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.
Acheteur Vérifié
purchased on 19/12/2015
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1
/5
★☆☆☆☆
Worst online shopping experience ever! I ordered a Tiger tank (Academy - 1:35-AC1348) on 7th of november. I got an email saying that my order was being shipped on the 9th of november. Then nothing happened for a long time. I sent them an email on the 24th of novemeber asking what was happening with my order - NO answer. Then I sent more emails - still NO answers. On the 7th of december I complained to Pay Pal, And then finally on the 12th of december I got an email saying that my order somehow got lost, and now is out of stock and that they would refund my money. Today on 16th of december I got my money back. The Tiger tank is still listed on their site - shipped within 10-12 days. A bunch of drunk monkies would do a better job than these guys. DO NOT ORDER FROM THIS SITE.
Verified Buyer
purchased on 16/12/2015
1
/5
★☆☆☆☆
Worst online shopping experience ever! I ordered a Tiger tank (Academy - 1:35-AC1348) on 7th of november. I got an email saying that my order was being shipped on the 9th of november. Then nothing happened for a long time. I sent them an email on the 24th of novemeber asking what was happening with my order - NO answer. Then I sent more emails - still NO answers. On the 7th of december I complained to Pay Pal, And then finally on the 12th of december I got an email saying that my order somehow got lost, and now is out of stock and that they would refund my money. Today on 16th of december I got my money back. The Tiger tank is still listed on their site - shipped within 10-12 days. A bunch of drunk monkies would do a better job than these guys. DO NOT ORDER FROM THIS SITE.
Acheteur Vérifié
purchased on 16/12/2015
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1
/5
★☆☆☆☆
Missing products and deliveries that take too long Even if the after-sales service was courteous, the reaction and dispatch of parcels takes too long .
Acheteur Vérifié
purchased on 10/12/2015
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1
/5
★☆☆☆☆
If there was only one word it would be ""scandalous""! Explanation: I place an order with several items. A few days later I get an e-mail about a product that's out of stock. OK, that can happen. I was told that my order was being prepared. Less than a week later the product is in stock, I recommend it, shipping costs to be paid again of course! Then it goes on, several products that were in stock on the day of my order are out of stock! Again waiting, then the products are in stock, strange these stock movements! I still recommend it! In short after more than a month I received my products but in 3 times!!!! They will have a customer in
Acheteur Vérifié
purchased on 08/12/2015
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1
/5
★☆☆☆☆
I can almost copy and paste a recent negative review. I ordered a model on the site for a birthday. The order was placed on November 07, 2015, and the item was in stock and therefore available within 8 days. To date, December 07, 2015, nothing has happened: I've sent multiple emails and called several times, and the answer has always been that the item is in transit (I suppose it's been on a snail's back for 1 month), with no really valid explanation and a thousand excuses: there was an inventory holiday, a very nice offer to send it to me by Colissimo, but the Colissimo has never arrived ... During all this time, and even today, the article is noted as available on the site. The amount of the order was immediately debited: 203 euros I deduce that this site is not reliable since it is a review already written by other people. In the meantime, I had to order another m""rue des maquette"" In short, I'm very disappointed by this site! and yet I was accommodating and patient.
Acheteur Vérifié
purchased on 07/12/2015
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1
/5
★☆☆☆☆
Very bad judgment. More than a month after ordering, I have not received anything. My emailed requests have never been answered. Apparently the package was returned to the sender for incomplete addresses. I, however, provided them with the accurate address.
Acquirente Verificato
purchased on 07/12/2015
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1
/5
★☆☆☆☆
I get these notices about my shipment but my package has not arrived !!!!!!! Where is my package ?????????????????????????????
Verified Buyer
purchased on 04/12/2015
1
/5
★☆☆☆☆
They have not met the delivery deadlines and the worst thing is that they do not give any visibility on the status of the order. After sending 2 written messages, one through their website and another by email and after calling several times to the 2 phone numbers they have and not getting through to anyone, I have decided to cancel my order and request my money back. Very dissatisfied
Comprador Verificado
purchased on 04/12/2015
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1
/5
★☆☆☆☆
I get these notices about my shipment but my package has not arrived !!!!!!! Where is my package ?????????????????????????????
Acheteur Vérifié
purchased on 04/12/2015
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1
/5
★☆☆☆☆
I ordered a 124 scale car a Jaguar E type from Hellerthe order was placed on November 4, 2015 expected time for delivery 79 working days to date December 2, 2015 I have still not received anything. On November 30 I forwarded an email with inquiries about my order which they were careful not to respond to. This is the first time I purchased from them but I think it will also be the last. Last year I ordered a kit from a store in Hong Kong23 days later I had the box at home.........si but Hong Kong is on the other side of the earth!!!!
Acquirente Verificato
purchased on 02/12/2015
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1
/5
★☆☆☆☆
Better chance of seeing pigs fly than seeing your order. I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.
Verified Buyer
purchased on 01/12/2015
1
/5
★☆☆☆☆
Better chance of seeing pigs fly than seeing your order. I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.
Acheteur Vérifié
purchased on 01/12/2015
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1
/5
★☆☆☆☆
After 9 working days they still have not shipped the package despite the fact that from email received from them the package was ready the day after payment. Sent 3 emails to ask for explanation and they always replied with the usual pre-packaged email: Dear Customer Please rest assured that we do our best to provide our customers with prompt delivery. You will receive a tracking number as soon as the package is sent. Cordially Customer Service 1001models What a shame!!!!! In retort to what you wrote below I am sorry to contradict you but on your site it clearly states that the package would arrive within 7-9 business days I even took the screenshot of the page. Also you cannot write that the order was prepared as per. you wrote on 1611 if it is not true since you wrote me today that you are still waiting for the item. Dear Customer Your order code has been prepared. You can access the tracking of your shipment and download the invoice by clicking on ""Order archive"" under ""my account"" on our website. Sincerely
Acquirente Verificato
purchased on 25/11/2015
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1
/5
★☆☆☆☆
We ordered a model on the site for our daughter's birthday. The order was placed in 2009 and the article is in stock and therefore available within 8 days. To date, 2211, nothing has been received and we have sent several emails because it is impossible to get in touch with a physical person. During all this time, and even today, the item is noted as available on the site. We finally asked for a refund, which I hope will take less than two months, because of course the amount of the order was immediately debited. I deduce from this that the commercial policy is to attract the""super promo"" and never to send the products. In short, if you want to be sure of getting your items for Christmas, AVOID or aim for December 201.
Acheteur Vérifié
purchased on 23/11/2015
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1
/5
★☆☆☆☆
This sales site sucks
Acheteur Vérifié
purchased on 23/11/2015
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1
/5
★☆☆☆☆
My order was placed on November 1st, today is the 16th and I still haven't received anything. Apart from a gesture from 1001 maquettes that might make me change my mind, I will never order from them again.
Acheteur Vérifié
purchased on 16/11/2015
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1
/5
★☆☆☆☆
They charge you the shipping costs to send it to you urgently and you arrive 2 weeks later you make the claim.y.ni caso!!!! The merchandise also arrives in poor condition a fraud!
Comprador Verificado
purchased on 31/10/2015
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1
/5
★☆☆☆☆
I have only made one purchase but have not had a good experience. I ordered the package by express delivery 2 or 3 days ago and it still hasn't arrived for a week. It was to make a gift and the date has already passed.
Comprador Verificado
purchased on 27/10/2015
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1
/5
★☆☆☆☆
Poor customer service Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order, my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worse customer service I have ever experienced.
Verified Buyer
purchased on 26/10/2015
Answer from 1001hobbies
Dear customer, Unfortunately the product you ordered was out of stock and could not be resupplied from our suppliers. We apologize for the inconvenience. Best regards, Customer Service
1
/5
★☆☆☆☆
Poor customer service Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order, my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worst customer service I have ever experienced.
Acheteur Vérifié
purchased on 26/10/2015
Translated review
Answer from 1001hobbies
Dear customer, Unfortunately the product you ordered was out of stock and could not be resupplied from our suppliers. We apologize for the inconvenience. Best regards, Customer Service
1
/5
★☆☆☆☆
No contact. No return call or email. No shipping or tracking info. I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.
Acheteur Vérifié
purchased on 20/10/2015
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1
/5
★☆☆☆☆
Your material is decent but unfortunately it is not what I was looking for because I needed """""SAMURAI OF PLASTIC """""&colorful""" AND AT LEAST 10 CM""""" Unfortunately I misinterpreted your catalog and no complaints to you. If you have PLASTIC COLORED Samurai OF 10 cm. I will be happy possibly to proceed with a new order. Regards. Mauro Santinelli
Acquirente Verificato
purchased on 20/10/2015
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