/5
★★★★☆
based on 37513 reviews published
★★★★☆
based on 37513 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
So to get an answer from their so-called reactive customer service, you really have to be lucky, then the e-mails you receive are very badly done (see link imgur(dot)comyuJPPNw) and finally the product you receive is in an almost unacceptable state (dusty and broken box!!) I'm very disappointed, I'll never go through 1001maquettes again... Ah finally, the site is not at all secure: customer passwords are""clear"" and are not""hashÃ"" this is really not worthy of an e-commerce site in 2016!
Acheteur Vérifié
purchased on 14/05/2016
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1
/5
★☆☆☆☆
On April 04, 2016 I ordered a plate of decals for which "1001 Maquettes" first indicated a delivery between 12 and 1404 by letter as the product requested was not in stock. On 2104 I was finally informed that it would be sent by "priority letter" and a colieco was finally sent with delivery within 5 to 7 days. As of today, May 09, 2016, I still haven't received anything.... My reminders from 2904 have never been answered, and neither have today's reminders from 0905! The "reactive" customer service is absent on every call. The e-mail is unapproachable because I didn't put in the right password, even though I used it to log in to my personal 1001 Maquettes account! The chat is useless. We meow but never get an echo! The "connection" for sending messages directly to their site is a bottomless pit from which nothing ever emerges, but they promise to reply to your truncated return e-mail address! La Poste lco which was provided to me the latter not having had to enter the postal network ..... Bravo 1001 Maquettes for all this accumulation of non-standard performance that prevents us from contacting you effectively and waiting to receive the products without x weeks of delay!!!! I sent a CD for 1.60 EUR in priority mail received in less than 24h For 3.99 EUR of postal charges 1001 Maquettes could have the delicacy to send in letter even green when there is already delay existing.... WHEN WILL THE PLATE BE DELIVERED
Acheteur Vérifié
purchased on 09/05/2016
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1
/5
★☆☆☆☆
I have not yet received my order
Acheteur Vérifié
purchased on 06/05/2016
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1
/5
★☆☆☆☆
Waiting three weeks after my order and still nothing at home I find that unacceptable. I will never recommend this site again !!!!
Acheteur Vérifié
purchased on 03/05/2016
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1
/5
★☆☆☆☆
1st order and delivery not conform to order!!! Birthday of my son missed
Acheteur Vérifié
purchased on 01/05/2016
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1
/5
★☆☆☆☆
Item not received. Item not received.
Acheteur Vérifié
purchased on 27/04/2016
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1
/5
★☆☆☆☆
Item not received. Item not received.
Verified Buyer
purchased on 27/04/2016
1
/5
★☆☆☆☆
I made 2 orders in the first one after waiting more than a month they tell me that there are 2 products that they do not have and that they send me the order without those products giving me vouchers for the value of those products thus forcing me to repeat the bad experience of buying them again to redeem those vouchers.in my second experience after waiting more than a month again they do the same thing again there is a product that they do not have and they want to give me another voucher.a shame.
Comprador Verificado
purchased on 22/04/2016
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1
/5
★☆☆☆☆
JD0000851005951150 The order has taken 18 days and without any information about it lousy package protection has arrived with broken essential parts. ANSWER: I have checked as you ask me to do on your website and on it you specify "" the package will be delivered 7 to 9 days after receipt of the "". Now what you could do is verify that my payment was made on the 5th ( invoice #072471 201645) and not the 15th and I received it on the 22nd that is 14 business days and 18 calendar days NOT 7 and NOT 9 something that also has nothing to do with receiving it with broken parts because of the lousy packaging and which you have not mentioned anything about. What is unfair is to give bad service and not admit it to improve it. Gr
Comprador Verificado
purchased on 19/04/2016
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1
/5
★☆☆☆☆
Inform customers when there is a delay beyond what is indicated on the page.
Comprador Verificado
purchased on 18/04/2016
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1
/5
★☆☆☆☆
I speak to them and they do not answer me I do not understand why they do not clarify me where my order is and give me some solution I have been two weeks and I know nothing is incredible .... I hope you give me an answer as soon as possible and solve my problem.
Comprador Verificado
purchased on 17/04/2016
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1
/5
★☆☆☆☆
4.4.16 Payment received 5.4.16 Processing of the order Then ?????????????????????????????????? 13.4.16 still nothing with delivery DHL usually takes 2-3 days Wanted to build the model this year !!!!!!
Verifizierter Käufer
purchased on 12/04/2016
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1
/5
★☆☆☆☆
I placed my order in early January (over 100.- Euros) and never received it! I contacted the after-sales service in March by e-mail, as telephone assistance was nowhere to be found. They replied within the hour, telling me to come back to me with more information... I'm still waiting for their explanations. Although I've written to them 2 or 3 times, they haven't replied! It's now April and I'm no longer waiting for a delivery that will never arrive, but I'd like to have my money.
Acheteur Vérifié
purchased on 07/04/2016
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1
/5
★☆☆☆☆
Abusive freight rates
Comprador Verificado
purchased on 04/04/2016
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1
/5
★☆☆☆☆
Not good in plastic.faut tout coller .mieux en métal on a vi
Acheteur Vérifié
purchased on 01/04/2016
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1
/5
★☆☆☆☆
Order never arrived
Acheteur Vérifié
purchased on 16/03/2016
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1
/5
★☆☆☆☆
I ordered on 010316 order being processed the next day 020316 until then everything is normal 050316 I decide to leave a message on the order to have news I receive a message telling me that an item is out of stock (5 to 7 days as stipulated) so there no worries I wait until 110316 still no response! while normally the waiting time is between 5 and 7 days not ten days. I also decided on 1103 to retract my order (no reply even on my mailbox) on 1503 I receive a message on my mailbox telling me that my order is going to be shipped I reply to this message saying that I have made a retraction request but I'm told that it's too late! really disappointed I'll order my models elsewhere I hope that the refund will be made more "" delivery ""!
Acheteur Vérifié
purchased on 15/03/2016
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1
/5
★☆☆☆☆
I ordered on 010316 order being processed the next day 020316 until then everything is normal 050316 I decide to leave a message on the order to have news I receive a message telling me that an item is out of stock (5 to 7 days as stipulated) so there no worries I wait until 110316 still no response! while normally the waiting time is between 5 and 7 days not ten days. I also decided on 1103 to retract my order (no reply even on my mailbox) on 1503 I receive a message on my mailbox telling me that my order is going to be shipped I reply to this message saying that I have made a retraction request but I'm told that it's too late! really disappointed I'll order my models elsewhere I hope that the refund will be made more "" delivery ""!
Acheteur Vérifié
purchased on 15/03/2016
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1
/5
★☆☆☆☆
I ordered on 24.01.16 Revell colors on 05.02.16 came an email that they are now being shipped is advertised with 7 to 9 days. On 11.02.16 another email came with a shipment tracking it said: ""The delivery time is from 5 to 7 days."" In the meantime I had given up hope and got the colors elsewhere. When they arrived I wanted to make use of my 30-day right of return. There was no return slip to be found so I packed a parcel and sent it back to France for €10 postage to the address given for returns. They refused to accept the return and the package was returned on March 14. I have written off the money for the colors, this is not a business practice, I can only recommend everyone not to shop there.
Verifizierter Käufer
purchased on 15/03/2016
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1
/5
★☆☆☆☆
You think you're ordering a model from ""1001"" and you end up with ornamental accessories for a model...that the dealer you've contacted doesn't even have in store! A word of advice: don't be fooled by the pretty photo you've just clicked on. Carefully read the
Acheteur Vérifié
purchased on 10/03/2016
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1
/5
★☆☆☆☆
Very bad
Verifizierter Käufer
purchased on 09/03/2016
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1
/5
★☆☆☆☆
No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!
Acheteur Vérifié
purchased on 27/02/2016
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1
/5
★☆☆☆☆
No product, no refund, no contact Ordered December 2, 2015. Was to be a Christmas gift. Couple days before Christmas I emailed. They said order was still being completed. No sign of order in January 2016. Tried contacting them again by email and phone. No return of phone calls or emails. No refund !!!! Horrible company. Absolutely the worst company I have ever dealt with!!!!!!
Verified Buyer
purchased on 27/02/2016
1
/5
★☆☆☆☆
Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.
Verified Buyer
purchased on 25/02/2016
1
/5
★☆☆☆☆
Non-existant customer service. I placed an order for an item in error and tried to contact 1001 Modelkits. I phoned them four times and never got an answer. I sent two emails via the site's online message app requesting a change to the order. No reply. Now I get a message nine days later saying they shipped the order before reading my change request. I will NOT order from this company again. I need to know I can contact someone if I have a problem or question, and 1001 Modelkits does not fill that bill.
Acheteur Vérifié
purchased on 25/02/2016
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1
/5
★☆☆☆☆
Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.
Verified Buyer
purchased on 14/02/2016
1
/5
★☆☆☆☆
Failed They sent the wrong item and attempts to contact them by e-mail and phone have been ignored, but they still have a chance to recover if they respond.
Acheteur Vérifié
purchased on 14/02/2016
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1
/5
★☆☆☆☆
Null with a big "" N ""
Acheteur Vérifié
purchased on 12/02/2016
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1
/5
★☆☆☆☆
The best Revell Airfix Heller...!
Acheteur Vérifié
purchased on 05/02/2016
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1
/5
★☆☆☆☆
We ordered a tank model which was delivered to us via a point relay. Unfortunately, when we unpacked it, we realized that the model was broken in several places. 1- They can't be reached on their famous telephone hotline 2- As suggested, I sent them an email to ask for assistance, and they replied that I could put the pieces back together and that they'd give us a €5 credit note as a gesture of goodwill. I'm not going to
Acheteur Vérifié
purchased on 05/02/2016
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