/5
★★★★☆
based on 37270 reviews published
★★★★☆
based on 37270 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Esteemed reader it again strives me actually but now the frustration takes over. 30.11.2015 Confirmation of receipt of payment 30.11.2015 Confirmation of order 70725 23.12.2015 Notification of shipment of the model 12.01.2016 first query about delivery 21.01.216 second query about delivery with the answer I will clarify with the shipping service. Today is 1.02.2016 I order overseas or Australia and had never waited 8 weeks for the goods. Greetings from a model maker in Switzerland, Mario
Verifizierter Käufer
purchased on 02/02/2016
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1
/5
★☆☆☆☆
Never recived my goods Hope they will get back to me ??
Acheteur Vérifié
purchased on 01/02/2016
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1
/5
★☆☆☆☆
Never recived my goods Hope they will get back to me ??
Verified Buyer
purchased on 01/02/2016
1
/5
★☆☆☆☆
Never received my order
Acheteur Vérifié
purchased on 27/01/2016
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1
/5
★☆☆☆☆
Order (E4KZT6RXN) placed over a month ago and still not sent (no reply to my emails). What's more, the merchant is asking you to place a new order for missing items (even though they are indicated as available on his site), with the items already paid for being returned to you, but with new shipping costs to be paid by you, knowing that the shipping costs are double the amount of the items ordered and that, for me, 4 items are missing (in addition to the order that was not sent), I'm looking at 15 euros in shipping costs for items that have already been paid for. If they're dealing with customers who place large orders like the one I placed (over 160 euros), their store won't last long. For my part, this is the last time I'll be ordering from this site.
Acheteur Vérifié
purchased on 16/01/2016
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1
/5
★☆☆☆☆
Hello I ordered two models at the beginning of November. I waited more than a month for delivery (10 days announced on your site) to realize that one of the two articles did not correspond to my wishes. You sent me a colissimo return label (French postal service) even though I live in Belgium. I managed to get a friend who was going to spend a few days in France to make the return and colissimo announced that you had indeed received the package on 31122015. Since then I've had 2 emails 1 voicemail 1 chat with no response from you in order to get my order refunded. Who are we kidding? Not a single piece of information. Not a single message. Not a single reply to my requests... I don't like to give negative reviews because I believe that everyone has to work and a negative review isn't necessarily the best publicity for a company, but you've crossed the line here. Please contact me as I will be filing a complaint for theft and fraud with the appropriate authorities at the end of the week.
Acheteur Vérifié
purchased on 14/01/2016
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1
/5
★☆☆☆☆
Missing and broken parts. When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.
Acheteur Vérifié
purchased on 14/01/2016
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1
/5
★☆☆☆☆
Missing and broken parts. When I received my model, it had 1 broken part and 2 missing parts.. I contacted the company. They said they would send the parts. Still no parts after several months. I contacted again. They said send photos of the parts from the assembly sheet with parts circled. Still no parts after more months. I contacted again, now they won't answer me. It has now been over a year.
Verified Buyer
purchased on 14/01/2016
1
/5
★☆☆☆☆
Rotten Service Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas present Would never order from this site again
Acheteur Vérifié
purchased on 09/01/2016
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1
/5
★☆☆☆☆
Rotten Service Was not told product was OOS when ordering. After 10 days e-mailed 1001 to find that they were waiting for stock. Useless as item was intended as a Christmas present Would never order from this site again
Verified Buyer
purchased on 09/01/2016
1
/5
★☆☆☆☆
I placed the order on November 29, 2015 and received the goods on January 8, 2016. Unacceptable. I wrote to the people at 1001 via the site 3 times receiving a vague response only to the first message. Poor support. I will never buy from this site again
Acquirente Verificato
purchased on 08/01/2016
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1
/5
★☆☆☆☆
NO Recommended Seller!!! Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow! I paid $257.88 for my order, but I get nothing!!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site! No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting for a FROG on the site.
Acheteur Vérifié
purchased on 07/01/2016
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1
/5
★☆☆☆☆
NO Recommended Seller!!! Order Reference BPFFHAPJR - placed on 12/02/2015. and at 12/31/2015 My parcel was shipped. They sent me a tracking Number 9405510200829864161*** their respond very slow! I paid $257.88 for my order, but I get nothing!! I also report all those attempts to FBI, otherwise we have an issue with the local police department for this site! No respond for email, No respond for message on the site. No costumers service inside! I found A SNAKE waiting a FROG on the site.
Verified Buyer
purchased on 07/01/2016
1
/5
★☆☆☆☆
Still waiting !!!! How the heck can you ask me about servive when I'M STILL WAITING FOR MY ORDER ????????????????
Verified Buyer
purchased on 04/01/2016
1
/5
★☆☆☆☆
Still waiting !!!! How the heck can you ask me about servive when I'M STILL WAITING FOR MY ORDER ????????????????
Acheteur Vérifié
purchased on 04/01/2016
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1
/5
★☆☆☆☆
Last November 25 I made a purchase of a kit which appeared on the web with stock. On November 27th the kit I bought appears as out of stock and with a restocking in about a month. On December 10th I decide to cancel the order and they tell me that they will refund me the full amount of the order. On December 11th they send me an email informing me that the product has been shipped. I contact them and after sending 3 emails to ask them what happened with the cancellation of my order they reply that the product was shipped before the cancellation was made (i.e. according to them on the 9th and according to the website on the 11th). After several emails they tell me that they will refund me half of the amount once I receive the email. I was supposed to notify them once I received the order. As of January 4th I have not received a response from the web nor half of the refund (I received the product on December 24th). If I do not receive an answer before the next 6th of January, I will contact you.
Comprador Verificado
purchased on 04/01/2016
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1
/5
★☆☆☆☆
I placed an order 20 days ago and it has not arrived. Not only is it not arriving, but I have tried to contact them via telephone (being an international call) and via email several times and I get no response. If another week goes by and there is still no response I will proceed to file a complaint.
Comprador Verificado
purchased on 30/12/2015
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1
/5
★☆☆☆☆
I do not recommend this seller, no seriousness in stock management and customer follow-up. Ordered on 061215 for a christmas present. One item is missing OK it happens a refund request was asked. Then another article is out of stock and we have to wait for the delivery from the supplier. In the end, the product was unavailable, so a voucher was issued. Customer service by phone...on the site it's""customer service reactivated""... ha yes the voicemail tells you to connect to your account for more speed. Finally the icing on the cake on 211215 the tracking of my order indicates""colis expédi"" yet on the carrier's site it says ""reception des données"" consequently the package has not yet been given to the carrier... this will be the fault of the latter
Acheteur Vérifié
purchased on 23/12/2015
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1
/5
★☆☆☆☆
I was supposed to be delivered 4 to 5 days later, but it's already been 11 days and I still haven't received anything. This is a lie and not
Acheteur Vérifié
purchased on 22/12/2015
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1
/5
★☆☆☆☆
My package was supposed to be delivered 5 days ago. I still haven't received anything. Colissimo tells me that my parcel is ready to be shipped and will be handed over to the courier since December 17th. Today is the 22nd. I'll never get my present in time for the holidays.
Acheteur Vérifié
purchased on 22/12/2015
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1
/5
★☆☆☆☆
Garbage > 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.
Verified Buyer
purchased on 19/12/2015
1
/5
★☆☆☆☆
Garbage > 3weeks waiting for order. When i emailed about the delay, was told 1/2 of the order wasn't in stock, and he would send the instock stuff. Still waiting for that shipment 3weeks later. Poorest service of the 4 online hobby shops i use.
Acheteur Vérifié
purchased on 19/12/2015
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1
/5
★☆☆☆☆
Worst online shopping experience ever! I ordered a Tiger tank (Academy - 1:35-AC1348) on 7th of november. I got an email saying that my order was being shipped on the 9th of november. Then nothing happened for a long time. I sent them an email on the 24th of novemeber asking what was happening with my order - NO answer. Then I sent more emails - still NO answers. On the 7th of december I complained to Pay Pal, And then finally on the 12th of december I got an email saying that my order somehow got lost, and now is out of stock and that they would refund my money. Today on 16th of december I got my money back. The Tiger tank is still listed on their site - shipped within 10-12 days. A bunch of drunk monkies would do a better job than these guys. DO NOT ORDER FROM THIS SITE.
Verified Buyer
purchased on 16/12/2015
1
/5
★☆☆☆☆
Worst online shopping experience ever! I ordered a Tiger tank (Academy - 1:35-AC1348) on 7th of november. I got an email saying that my order was being shipped on the 9th of november. Then nothing happened for a long time. I sent them an email on the 24th of novemeber asking what was happening with my order - NO answer. Then I sent more emails - still NO answers. On the 7th of december I complained to Pay Pal, And then finally on the 12th of december I got an email saying that my order somehow got lost, and now is out of stock and that they would refund my money. Today on 16th of december I got my money back. The Tiger tank is still listed on their site - shipped within 10-12 days. A bunch of drunk monkies would do a better job than these guys. DO NOT ORDER FROM THIS SITE.
Acheteur Vérifié
purchased on 16/12/2015
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1
/5
★☆☆☆☆
Missing products and deliveries that take too long Even if the after-sales service was courteous, the reaction and dispatch of parcels takes too long .
Acheteur Vérifié
purchased on 10/12/2015
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1
/5
★☆☆☆☆
If there was only one word it would be ""scandalous""! Explanation: I place an order with several items. A few days later I get an e-mail about a product that's out of stock. OK, that can happen. I was told that my order was being prepared. Less than a week later the product is in stock, I recommend it, shipping costs to be paid again of course! Then it goes on, several products that were in stock on the day of my order are out of stock! Again waiting, then the products are in stock, strange these stock movements! I still recommend it! In short after more than a month I received my products but in 3 times!!!! They will have a customer in
Acheteur Vérifié
purchased on 08/12/2015
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1
/5
★☆☆☆☆
I can almost copy and paste a recent negative review. I ordered a model on the site for a birthday. The order was placed on November 07, 2015, and the item was in stock and therefore available within 8 days. To date, December 07, 2015, nothing has happened: I've sent multiple emails and called several times, and the answer has always been that the item is in transit (I suppose it's been on a snail's back for 1 month), with no really valid explanation and a thousand excuses: there was an inventory holiday, a very nice offer to send it to me by Colissimo, but the Colissimo has never arrived ... During all this time, and even today, the article is noted as available on the site. The amount of the order was immediately debited: 203 euros I deduce that this site is not reliable since it is a review already written by other people. In the meantime, I had to order another m""rue des maquette"" In short, I'm very disappointed by this site! and yet I was accommodating and patient.
Acheteur Vérifié
purchased on 07/12/2015
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1
/5
★☆☆☆☆
Very bad judgment. More than a month after ordering, I have not received anything. My emailed requests have never been answered. Apparently the package was returned to the sender for incomplete addresses. I, however, provided them with the accurate address.
Acquirente Verificato
purchased on 07/12/2015
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1
/5
★☆☆☆☆
I get these notices about my shipment but my package has not arrived !!!!!!! Where is my package ?????????????????????????????
Verified Buyer
purchased on 04/12/2015
1
/5
★☆☆☆☆
I get these notices about my shipment but my package has not arrived !!!!!!! Where is my package ?????????????????????????????
Acheteur Vérifié
purchased on 04/12/2015
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