/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Consideration and delivery time far too long
Acheteur Vérifié
purchased on 17/01/2018
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2
/5
★★☆☆☆
I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!
Verified Buyer
purchased on 15/01/2018
Answer from 1001hobbies
Dear customer, Your order was sent on the 18/01/18, 8 working days after you placed your order, and delivered on the 24/01/18. We apologize for the delay. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
A boat model ordered was finally unavailable, but I wasn't warned. So the model was changed. An accessory kit sent incomplete then completed 8 days later. Finally, an order placed on December 10 was settled on January 12, after several exchanges by e-mail and several phone calls on my part. Nevertheless, a commercial gesture was noted: delivery of qq products in addition to my initial order. A 1st purchasing experience that did not disappoint me.
Acheteur Vérifié
purchased on 15/01/2018
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2
/5
★★☆☆☆
I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!
Acheteur Vérifié
purchased on 15/01/2018
Translated review
Answer from 1001hobbies
Dear customer, Your order was sent on the 18/01/18, 8 working days after you placed your order, and delivered on the 24/01/18. We apologize for the delay. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Receiving a model with only the instructions and decals but without the assembly parts is very disappointing.
Acheteur Vérifié
purchased on 14/01/2018
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3
/5
★★★☆☆
I order the paints and everything works fine. Then I get an e-mail telling me that one of the paints is missing and they give me a credit note (not a refund!) I get another e-mail, the paint is back in stock and I can recommend it and use my credit note... I recommend it and then, surprise, I'm charged shipping again (7.99€), which is a lot of money for a can of paint (plus I can't find where to use the credit). The next day, I see that they've assembled the 2 orders, but they didn't take away the 2nd shipping charge. But the funniest thing was that I received my parcel without the famous missing paint. no explanation, but the person was very kind and re-sent the order, which I hope will arrive soon. To get it I placed another order and after reading and rereading the pages I finally found it, but I need to improve the system and make sure I find it ju
Acheteur Vérifié
purchased on 14/01/2018
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3
/5
★★★☆☆
Product purchased exceeds expectations the only problem is that it arrived a day later than marked but otherwise great.
Comprador Verificado
purchased on 12/01/2018
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3
/5
★★★☆☆
Non-transparent company ( apparently Dutch company with shipping from Germany with email traffic via France ) relatively long shipping time 10 days. Ordered article was however completely in order.
Verifizierter Käufer
purchased on 12/01/2018
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3
/5
★★★☆☆
The tube of glue did not correspond at all to my order...
Acheteur Vérifié
purchased on 10/01/2018
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3
/5
★★★☆☆
Time to improve
Acheteur Vérifié
purchased on 07/01/2018
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3
/5
★★★☆☆
Bonjour je trouve que payer plus de 13 euros pour recevoir un colis défectueux pour trouver des boîtes de figurines complètement eventre c'est dommage salutations nicolas bourguig
Acheteur Vérifié
purchased on 06/01/2018
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3
/5
★★★☆☆
Hello, I received my order but I had ordered two ITALIERI N°2 brushes and two HELLER N°3 brushes and I only received one of each. Could you please send me the missing ITALIERI N°2 and HELLER N°3 brushes. Thank you very much. Stépha
Acheteur Vérifié
purchased on 06/01/2018
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3
/5
★★★☆☆
Moderately happy with my purchase which is for a gift. The same product offered at two prices with almost 10 euros difference but only the more expensive one I finally bought was available to receive before Epiphany. The packaging arrived a little damaged and even produced a dent in the box of the model so they should improve the quality of the cardboard used. Good general catalog of this type of products. It is possible that I will buy again but I would like them to resolve these deficiencies.
Comprador Verificado
purchased on 05/01/2018
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3
/5
★★★☆☆
I'm very satisfied with the service … I'm very satisfied with the service received although the price is expensive compared to other modeling websites.
Verified Buyer
purchased on 05/01/2018
Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
When my grandson opened the package, he found a damaged plastic part = landing gear wheel.
Acheteur Vérifié
purchased on 05/01/2018
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3
/5
★★★☆☆
I'm very satisfied with the service ... I'm very satisfied with the service received although the price is expensive compared to other modeling websites.
Acheteur Vérifié
purchased on 05/01/2018
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Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
On the description of the model it was stated that paint and glue were included and this is not the case... Big disappointment
Acheteur Vérifié
purchased on 02/01/2018
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3
/5
★★★☆☆
I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?
Verified Buyer
purchased on 01/01/2018
Answer from 1001hobbies
Dear customer, We apologize for this error. We created a voucher for the missing item. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?
Acheteur Vérifié
purchased on 01/01/2018
Translated review
Answer from 1001hobbies
Dear customer, We apologize for this error. We created a voucher for the missing item. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Stock not updated. Waste of time and dialogue I am very disappointed for so-called professionals! Order received after 15 days and incomplete. A real mess and impossible to reach them by phone. I'll never order again and I'm sorry
Acheteur Vérifié
purchased on 30/12/2017
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3
/5
★★★☆☆
Delivery time does not always correspond to the date sent by e-mai
Acheteur Vérifié
purchased on 30/12/2017
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2
/5
★★☆☆☆
Late delivery and misleading product description really disappointing
Acheteur Vérifié
purchased on 30/12/2017
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3
/5
★★★☆☆
High pricing good delivery quality
Acheteur Vérifié
purchased on 30/12/2017
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3
/5
★★★☆☆
I paid for the box to be wrapped in gift wrap and a card but none of this was taken e
Acheteur Vérifié
purchased on 29/12/2017
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2
/5
★★☆☆☆
I ordered a shipment (120762) on 18122017. The delivery time they gave me was between the 22nd and 23rd, that is 45 days. We are at 28122017 and I have not received it nor have I received any notification. I did it adjusting to my work dates and now all my plans have been disrupted.
Comprador Verificado
purchased on 28/12/2017
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2
/5
★★☆☆☆
The delivery worked perfectly. I am very disappointed with the contents of the box - the ship itself. I would have expected more DIY work and fewer prefabricated stamped parts. Far too few details were shown on the Internet. But this is only in passing. The description (text) is more than poor and the pictures are inadequate. I have built many ship models but I have never experienced such a lack of transparency in the pictures and figures. And that for a lot of money. WHAT A SHAME!
Verifizierter Käufer
purchased on 28/12/2017
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2
/5
★★☆☆☆
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
Verified Buyer
purchased on 27/12/2017
Answer from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Long delivery time. Moulding problem. Poster damaged
Acheteur Vérifié
purchased on 27/12/2017
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3
/5
★★★☆☆
The delivery time is a bit long and the shipping costs to Austria are very high. The goods are o.k.
Verifizierter Käufer
purchased on 27/12/2017
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2
/5
★★☆☆☆
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
Acheteur Vérifié
purchased on 27/12/2017
Translated review
Answer from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team