★★★★☆
based on 38229 reviews published
Latest neutral customer reviews
Very slow shipping, slow customer service response time i thought the selection and pricing was pretty comparable, if not slightly lower than a few other places for the parts i was looking at. they also had the specific combination of parts, which i would have had to order from multiple places to get. but there was almost a full 3 weeks between ordering and delivery. while i was notified that the item was being prepared to ship, then another when it was just about to ship, then another when it did ship, i did not receive a single email answering my questions regarding the order. i might consider ordering again just for a second chance, but if shipping is the same speed, i'll go elsewhere for what i need...
All is well, that ends well, i suppose... Initial order confusion, and difficult communication. Took time and Email discussions to get order back on track. Order delayed and was split into 2 parts. With delays, order was finely completed.
Very slow shipping, slow customer service response time i thought the selection and pricing was pretty comparable, if not slightly lower than a few other places for the parts i was looking at. they also had the specific combination of parts, which i would have had to order from multiple places to get. but there was almost a full 3 weeks between ordering and delivery. while i was notified that the item was being prepared to ship, then another when it was just about to ship, then another when it did ship, i did not receive a single email answering my questions regarding the order. i might consider ordering again just for a second chance, but if shipping is the same speed, i'll go elsewhere for what i need...
Very satisfied with the products ordered. On the other hand very disappointed with your site for the management of addresses (billing and delivery) Nothing is respected even after calling your sales department. A piece of advice: improve your site for delivery and everything will be fine.
All is well, that ends well, i suppose... Initial order confusion, and difficult communication. Took time and Email discussions to get order back on track. Order delayed and was split into 2 parts. With delays, order was finely completed.
Received torn packaging surrounded by tape ""La Poste"" for the package to hold and a callage really done in a hurry that did not allow the model to arrive unscathed.
Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.
How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.
Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.
How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.
The model car was delivered on time, but the color requested was wrong: we received a red car and had ordered a white one.
Not very good: I have several addresses registered with 1001 maquettes. I asked for delivery to my home address, but unfortunately the orders are systematically sent to my work address, even though I selected the right address when ordering (this has happened to me twice). I ordered several products indicated as available. Finally I received an e-mail telling me that one product was unavailable, but that the other 2 had been shipped anyway (so far, so good). Then I receive an email with a credit corresponding to the product that wasn't shipped. As I wanted this product, I ordered it on the site a few days later as it was available again. I ordered it but had to pay the shipping costs again. It's a pity when they could have sent it to me separately at no extra cost, as they do.
What can I say???? voilà I decided to get back into model making and after a""surfÃ"" on a multitude of sites I came across 1001....... I appreciated the wide choice in models the simplicity of navigation..... to finally place an order....... aie..... a few days later an e-mail telling me that as soon as my order had been ""processed"" I would be notified.... then.... the wait..... in short.... more than 15 days before receiving my purchase.... (fortunately no bad surprises on opening) very disappointed by the abnormally long wait in view of the delivery costs.... really dommag
Customer service is very good
Shipping took far too long.
The product fully corresponds to the description so I am absolutely satisfied. But the shipping time was a disaster: order processed on 18.12.2012 order processed on 21.12.2012 handover to shipping company confirmed by email on 24.12.2012 from DHL confirmation of collection delivered here on 04.01.2013. So the parcel was on its way from France to me for 14 days, of which it spent 10 days in the parcel center in Belgium alone. I understand that Christmas and the turn of the year are hot shipping times, but 10 days without any movement in a parcel center is a bit much. The statement in the email said that delivery would take place in 6 to 9 days. That didn't work out at all. MfG Uwe Clausen
Goods ordered and paid for on 20.12.2012 Shipping confirmation by email on 31.12.2012 Parcel received on 09.01.2013
High-quality, well-packaged models
Delivery times are far too long, especially when compared with competing sites.
No worries from 1001maquettes' point of view, the parcel is in perfect condition and the delivery times were correct for the Christmas period. However, the Colissimo clowns gave the parcel to one of my neighbors, even though the post office is only 20 metres from my home, without asking me for the person's identity or giving him mine... It's really irresponsible behavior knowing that I was in a hurry to offer this parcel.... In short, no hard feelings, but your managers should have a little chat with the Post Office or their president.
Product was correct but shipping was SLOW I ordered a model kit and it took over two weeks for it to leave their warehouse. The transit time was not the issue it was how long it took for them to deliver it to the carrier. No explanation as to why, not too impressed!
Product was correct but shipping was SLOW I ordered a model kit and it took over two weeks for it to leave their warehouse. The transit time was not the issue it was how long it took for them to deliver it to the carrier. No explanation as to why, not too impressed!
I ordered the model "Halberstadt"" on December 12th and received confirmation that it would be delivered within 6 to 9 days. All orders placed before December 14 should reach their destination before Christmas. However, the expected shipment did not arrive until December 28. We were already back from our Christmas visit to our grandfather, who was very excited about the model airplane with the name of his home town. Now I have to send the gift to him later, so it will be delayed again and he will need help to collect it from the post office. I will not be entrusting any more gift requests to this mail order company.
Watch the shipping!!! Although I paid for UPS shipping, it shipped USPS.
Watch the shipping!!! Although I paid for UPS shipping, it shipped USPS.
Compliance with average deadlines
Slow service And almost inexistent customer service
It's great on 1001 maquettes, there's a really wide choice! The models are quality. But 4 to 5 weeks delivery time: you'd think the branch was on the moon! The site is aware of this and tells you: week2: delivery has left week3: it's on its way week5: delivery !!! (e
Slow service And almost inexistent customer service
RAS good product complies with the order except that the delivery time is to improve
Disappointed the pedestal arrived broken which led to scratches on the bike as it was carried around in the packaging (poorly protected in the box with just a piece of paper it would deserve sageax chips or something) each time it was handled. i'll have to do it again.
Very good site with lots of choicebut beware because the availability displayed corresponds to that of the warehouse and not that of the store.i ordered items by colissimo (so 48H) to receive them 15 days later!!! it's a bit annoying especially since the shipping costs are not included in the price.
Easy to order from the site. Interesting choice. E-mails sent with the order allow tracking. The delivery time is rather long and the indication given concerning the delivery time by Colissimo is wrong: indication 2 days. Actual delivery time 9 days. I rate 3 st
I placed an order and my payment was accepted on November 24. Today is December 12 and I have just received half of my order from another customer for whom the product was not intended. So I'm missing 1 product out of two. So I'm disappointed! I'm going to place a new order at the beginning of January where I need various products, tools, brushes, paints and models. I hope to have better luck as I find your site very attractive and clearly presented. No hard feelings, I'm still here and hope to become a customer.
Good evaluation .can do better on delivery
Nothing to say about the price but on the other hand very long shipping times 10 days
Bonjour dommage qu'il n'y a aucun document (ex:facture ou bon de livraison récapitulant les références et le prix) avec le colislorsque l'on commande sans créer de com
Encouraged At first I was a liitle aprehensive. Never hard of them. But their website looked good and the prices were excellent. So...I decided to take the plunge. Everything worked out well...initially. Then...there was nothing. No communication...nothing about my order. This went on for a good 2.5 weeks. I was getting worried. No tracking information at their website...etc. So I began to write them and say..hey! Where's my order? They wrote back apologetically and said it's in process. Well...after a few rounds of email...they came through! I received my order and I was happy about the expereince....especially the price. I chalked up the negative part of the experience as their growing pains. Definitely will use again.
Encouraged At first I was a liitle aprehensive. Never hard of them. But their website looked good and the prices were excellent. So...I decided to take the plunge. Everything worked out well...initially. Then...there was nothing. No communication...nothing about my order. This went on for a good 2.5 weeks. I was getting worried. No tracking information at their website...etc. So I began to write them and say..hey! Where's my order? They wrote back apologetically and said it's in process. Well...after a few rounds of email...they came through! I received my order and I was happy about the expereince....especially the price. I chalked up the negative part of the experience as their growing pains. Definitely will use again.
You had better be young when you order because you will be a lot older when you receive your package. Slow, slower, much slower, full speed to the rear, stop.