/5
★★★★☆
based on 37270 reviews published
★★★★☆
based on 37270 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
They have not met the delivery deadlines and the worst thing is that they do not give any visibility on the status of the order. After sending 2 written messages, one through their website and another by email and after calling several times to the 2 phone numbers they have and not getting through to anyone, I have decided to cancel my order and request my money back. Very dissatisfied
Comprador Verificado
purchased on 04/12/2015
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1
/5
★☆☆☆☆
I ordered a 124 scale car a Jaguar E type from Hellerthe order was placed on November 4, 2015 expected time for delivery 79 working days to date December 2, 2015 I have still not received anything. On November 30 I forwarded an email with inquiries about my order which they were careful not to respond to. This is the first time I purchased from them but I think it will also be the last. Last year I ordered a kit from a store in Hong Kong23 days later I had the box at home.........si but Hong Kong is on the other side of the earth!!!!
Acquirente Verificato
purchased on 02/12/2015
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1
/5
★☆☆☆☆
Better chance of seeing pigs fly than seeing your order. I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.
Verified Buyer
purchased on 01/12/2015
1
/5
★☆☆☆☆
Better chance of seeing pigs fly than seeing your order. I placed an order on Oct. 22, 2015 for my elderly grandfather. As of November 29, 2015 I have not received my package or any response from the company into the whereabouts of the package. In fact, my order is still listed as being processed. Like many of their other customers, I think I have fallen victim to a scam where they say the item is in stock, but it actually isn't. My poor grandfather is very irritated. At this point I just want my money back so my grandfather will get off my back and I can order the product somewhere else. I have sent 3 emails, 2 where sent today. Their excellent customer service is a sham. Customer service is only available 2 hours a day in an unknown timezone if you speak French.
Acheteur Vérifié
purchased on 01/12/2015
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1
/5
★☆☆☆☆
After 9 working days they still have not shipped the package despite the fact that from email received from them the package was ready the day after payment. Sent 3 emails to ask for explanation and they always replied with the usual pre-packaged email: Dear Customer Please rest assured that we do our best to provide our customers with prompt delivery. You will receive a tracking number as soon as the package is sent. Cordially Customer Service 1001models What a shame!!!!! In retort to what you wrote below I am sorry to contradict you but on your site it clearly states that the package would arrive within 7-9 business days I even took the screenshot of the page. Also you cannot write that the order was prepared as per. you wrote on 1611 if it is not true since you wrote me today that you are still waiting for the item. Dear Customer Your order code has been prepared. You can access the tracking of your shipment and download the invoice by clicking on ""Order archive"" under ""my account"" on our website. Sincerely
Acquirente Verificato
purchased on 25/11/2015
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1
/5
★☆☆☆☆
We ordered a model on the site for our daughter's birthday. The order was placed in 2009 and the article is in stock and therefore available within 8 days. To date, 2211, nothing has been received and we have sent several emails because it is impossible to get in touch with a physical person. During all this time, and even today, the item is noted as available on the site. We finally asked for a refund, which I hope will take less than two months, because of course the amount of the order was immediately debited. I deduce from this that the commercial policy is to attract the""super promo"" and never to send the products. In short, if you want to be sure of getting your items for Christmas, AVOID or aim for December 201.
Acheteur Vérifié
purchased on 23/11/2015
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1
/5
★☆☆☆☆
This sales site sucks
Acheteur Vérifié
purchased on 23/11/2015
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1
/5
★☆☆☆☆
My order was placed on November 1st, today is the 16th and I still haven't received anything. Apart from a gesture from 1001 maquettes that might make me change my mind, I will never order from them again.
Acheteur Vérifié
purchased on 16/11/2015
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1
/5
★☆☆☆☆
They charge you the shipping costs to send it to you urgently and you arrive 2 weeks later you make the claim.y.ni caso!!!! The merchandise also arrives in poor condition a fraud!
Comprador Verificado
purchased on 31/10/2015
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1
/5
★☆☆☆☆
I have only made one purchase but have not had a good experience. I ordered the package by express delivery 2 or 3 days ago and it still hasn't arrived for a week. It was to make a gift and the date has already passed.
Comprador Verificado
purchased on 27/10/2015
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1
/5
★☆☆☆☆
Poor customer service Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order, my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worse customer service I have ever experienced.
Verified Buyer
purchased on 26/10/2015
Answer from 1001hobbies
Dear customer, Unfortunately the product you ordered was out of stock and could not be resupplied from our suppliers. We apologize for the inconvenience. Best regards, Customer Service
1
/5
★☆☆☆☆
Poor customer service Like so many of the other reviewers, I placed an order on 6/20/15, my order was suppose to ship between 8/7 & 10/7, I have not received my order, my status also has not changed. I've sent emails and received no response, tried the phone number, which has an amazingly short 2 hour window to call, but then I don't speak French so it's useless. This has to be the worst customer service I have ever experienced.
Acheteur Vérifié
purchased on 26/10/2015
Translated review
Answer from 1001hobbies
Dear customer, Unfortunately the product you ordered was out of stock and could not be resupplied from our suppliers. We apologize for the inconvenience. Best regards, Customer Service
1
/5
★☆☆☆☆
No contact. No return call or email. No shipping or tracking info. I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.
Verified Buyer
purchased on 20/10/2015
1
/5
★☆☆☆☆
No contact. No return call or email. No shipping or tracking info. I placed an order on 10-1-15 and received an email with the corresponding reference number. Enclosed in this email was the date of delivery being between 10-16-15 and 10-20-15. I also paid an upgraded shipping method so a tracking number would be supplied (UPS). However, no tracking number has ever been provided. My payment was processed and completed on 10-1-15 according to the order status on my account. I have patiently waited till today 10-20-15 which is the last day of promised delivery, but no delivery was made. For the last 3 days I have called the contact number which I only get a French answering service and no return call. I have emailed twice with no response, in an attempt to acquire a tracking number or some form of shipping info to conform some sort of progress is being made. I have also called the U.S. contact for returns in Centerton, AR with no success either. My order status has reflected the same message ""order being processed"" for 3 weeks now including after the promised delivery time has expired. If some sort of contact or explanation is not reciprocated, in the next day or so, I will be reporting this practice of customer neglect, and forwarding a copy of all correspondence to my attorney.
Acheteur Vérifié
purchased on 20/10/2015
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1
/5
★☆☆☆☆
Your material is decent but unfortunately it is not what I was looking for because I needed """""SAMURAI OF PLASTIC """""&colorful""" AND AT LEAST 10 CM""""" Unfortunately I misinterpreted your catalog and no complaints to you. If you have PLASTIC COLORED Samurai OF 10 cm. I will be happy possibly to proceed with a new order. Regards. Mauro Santinelli
Acquirente Verificato
purchased on 20/10/2015
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1
/5
★☆☆☆☆
Order placed on 04 october in theory it left on 091015. on 161015 still nothing received. That's a bit much for a supposed delivery time of 4 to 7 days! On the phone, they promise tomorrow, tomorrow, tomorrow, but offer no compensation or solution. I think the store's policy is to charge shipping costs! which isn't right because the order follows the same channels. It's a way of making a bit more profit on the backs of customers. I don't recommend taking the free shipping option. Disappointed
Acheteur Vérifié
purchased on 16/10/2015
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1
/5
★☆☆☆☆
Not only are the delivery times not respected and the goods still not received. After-sales service has still not replied to us after two days. And on an order of €5117, we have been charged €53.56 at the bank, neither seen nor known.
Acheteur Vérifié
purchased on 14/10/2015
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1
/5
★☆☆☆☆
... but too long to explain. I wanted to trust them despite the bad reviews below. In the end, they were completely justified. The big problem is with the order preparation/delivery part. The only positive point is the friendliness of the support person. A
Acheteur Vérifié
purchased on 13/10/2015
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1
/5
★☆☆☆☆
I regularly buy colors of HUMBOL on the site 1001 models to date 13-10-15 I have not yet received order of 21-9 . I chose standard shipping (the least expensive one) because I had no particular urgency but so it seems a bit too much Moreover I have solicited info but I have not received any kind of response I am not convinced I will make more purchases so i becomes safer and cheaper to buy colors in store.
Acquirente Verificato
purchased on 13/10/2015
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1
/5
★☆☆☆☆
Wishing to obtain some additional information before purchasing a model, I sent an e-mail. No reply. We don't read emails at 1001 maquettes! Well, I'll order aille
Acheteur Vérifié
purchased on 09/10/2015
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1
/5
★☆☆☆☆
Awful/No Service I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.
Verified Buyer
purchased on 06/10/2015
1
/5
★☆☆☆☆
Awful/No Service I can only echo the experiences of many of the dissatisfied reviewers of 1001 Modelkits. I ordered an item on 12/09/15 which was, and still is, listed as ""In stock, Shipped within 2-4 days"". It is now 06/10/15 and no goods. I have emailed them twice on 19/09/15 and 02/10/15 and received no response until today I found by accident that they had left a message in my order history on 02/10/15 that ""Due to an error of one of our suppliers, we are still waiting for the product to be resupplied"". No indication of when that is likely to be and of course the item webpage still shows ""In stock, Shipped within 2-4 days"". I have requested a refund and will certainly never go near them again.
Acheteur Vérifié
purchased on 06/10/2015
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1
/5
★☆☆☆☆
Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.
Verified Buyer
purchased on 30/09/2015
Answer from 1001hobbies
Dear customer, Your order was delivered on the 14th of September, you received regular information about its status including a tracking number once it was shipped. I don't understand what seems to be the problem. If you need any help, please contact us at: [email protected] Best regards, Customer service
1
/5
★☆☆☆☆
Order still ""processing"" after almost 4 weeks, no customer response Order placed on 12 Aug 15 for a couple of Eduard PE frets for 1/350 USS Hornet. Emailed at least three times through different avenues, reply to my order email, email through their site, and email through PayPal. No reply from any of those. Phone call to their area code 617 number, French message answer. Left message there to call me. No reply. Called the place listed to return items in Arkansas, which on Google maps appears to be a residence. Left a message on the english speaking answering machine to call me, no reply. Unless I have some response soon, next step is to file a grievance through PayPal, which could put a dent in their sales through that payment method.
Acheteur Vérifié
purchased on 30/09/2015
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Answer from 1001hobbies
Dear customer, Your order was delivered on the 14th of September, you received regular information about its status including a tracking number once it was shipped. I don't understand what seems to be the problem. If you need any help, please contact us at: [email protected] Best regards, Customer service
1
/5
★☆☆☆☆
Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money ! Go somewhere else avoid these.
Verified Buyer
purchased on 29/09/2015
Answer from 1001hobbies
Dear customer, Apparently we did not receive your last messages from September due to a technical error. We will refund you order as soon as possible. We sincerely apologize for the inconvenience. Best regards, Customer service
1
/5
★☆☆☆☆
Item a no show Ordered a model back in 05/21/2015 , contactedGuillaume Mortier 06/17/2015 14:42:00 Dear customer, Due to an error of one of our suppliers, we are still waiting for the product. We should receive it next week and be able to send your order at that moment.Thank you for your understanding, them in June , got a reply from Guillaume Mortier. still waiting .Have sent 6 emails so far and they have not replied. Have called and all I get is a French recorded message. Don't give them the pleasure of taking your money! Go somewhere else avoid these.
Acheteur Vérifié
purchased on 29/09/2015
Translated review
Answer from 1001hobbies
Dear customer, Apparently we did not receive your last messages from September due to a technical error. We will refund you order as soon as possible. We sincerely apologize for the inconvenience. Best regards, Customer service
1
/5
★☆☆☆☆
NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders
Verified Buyer
purchased on 28/09/2015
Answer from 1001hobbies
Dear customer, We do our best to keep our website updated, but some stock errors may sometimes occur. We apologize for the inconvenience. Your order was refunded yesterday (29th of September), 4 days after you asked for the cancellation. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
1
/5
★☆☆☆☆
NO GOODS Very bad customer service Emailed several times about an order placed on the 15/08/2015 which has not yet arrived They have taken my money and don't seem to want to pay it back as I have requested more than once Like other companies that deal in model kits they just don't keep them and don't up date their web site so mislead you into orders
Acheteur Vérifié
purchased on 28/09/2015
Translated review
Answer from 1001hobbies
Dear customer, We do our best to keep our website updated, but some stock errors may sometimes occur. We apologize for the inconvenience. Your order was refunded yesterday (29th of September), 4 days after you asked for the cancellation. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
1
/5
★☆☆☆☆
1 week's delay in relation to the planned delivery dateunacceptable!!!!especially when you pay a 9 euro delivery charge
Acheteur Vérifié
purchased on 28/09/2015
Translated review
1
/5
★☆☆☆☆
I'm surprised to find that in 2015 there are e-commerce sites that don't offer order tracking, that take 1.5 months to send their products into stock, and that turn a deaf ear when you send them an email asking for explanations. 1001maquettes: to be avoided at all costs!
Acheteur Vérifié
purchased on 26/09/2015
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