★★★★☆
based on 38229 reviews published
Latest neutral customer reviews
You had better be young when you order because you will be a lot older when you receive your package. Slow, slower, much slower, full speed to the rear, stop.
I thought I had ordered 2 models because your site is supposed to sell models (given its name). These purchases were gifts for 2 children. For one there was no problem, it was a model boat to be designed. For the other, I received a miniature motorcycle on a stand that had absolutely nothing to do with a model. So I'm going to have to buy something else because I'm not going to send it back to you, I don't have time for that. I will no longer recommend anything on your site. Please unsubscribe me to your newslatters if this has not yet been done.
I wanted to buy a miniature car on the site, but as a result I ended up with a remote-controlled car, which was not specified in the product description. So disappointed I didn't send the product back because the shipping costs would have been at my expense.
Fast order processing, the only thing I'd complain about is the long waiting time.
Ordered and paid for the same day via Paypal on November 5, I was only delivered on November 24! This is the first time an order on the web has taken so long to be delivered (nearly 3 weeks). Your competitors take 48 to 72 hours. First and last exp""1001 maquettes"". Sorry
How long does it take? It took 22 days for me to receive the order. I would say the communication about the status of my order was sketchy at best,. Links provided in their emails took me to the French language version of the site, and even their communication to leave feedback was in French. Item was packaged very well. Not sure I would order from them again.
How long does it take? It took 22 days for me to receive the order. I would say the communication about the status of my order was sketchy at best,. Links provided in their emails took me to the French language version of the site, and even their communication to leave feedback was in French. Item was packaged very well. Not sure I would order from them again.
I ordered two model airplanes for my nephew. No problems ordering, especially since there's so much to choose from, and no problems paying either. The shipping notice took a little longer to arrive. As for the parcel (which I had the misfortune to request in eco) it took over 15 days to arrive. So a word of advice to those who want to receive their Christmas presents on time: pay more for postage and take 48-hour delivery, or plan ahead and buy for next Christmas lol. The package was well packed in a sturdy cardboard box and the items were not damaged as is often the case with the post office. To sum up: satisfactory business, delivery man: can do better (especially given the cost involved).
I'm quite disappointed because i'd read some very good reviews of this store. but i'm still waiting for my parcel even though my purchase was made more than 15 days ago. what's more, one of the items won't be delivered even though it was marked available when i ordered it and reimbursed with a voucher, which means i'm obliged to recommend it to them even though it wasn't supposed to be...! i'm waiting to receive my purchase so i can really make up my mind, but for the moment it's as good as new!
Your prices are generally higher than those of your competitors, if not much higher. Your shipping times are too long (preparation before e
I sent a model for a birthday. I'm very sorry that I wasn't able to make a personalized gift with the option of adding a message or removing the invoice from the collar.
I'm not sure I'd recommend you to my friends, given the waiting time and the poor color sentÃ
I found the kit of the MS 475 VANNEAU from FM at the 148th company, now defunct. I was expecting the contents, except that I found myself with a few fewer parts - photo of the cut-out of a single cockpit - a single joystick and two seats that need a lot of chewing to really look like seats. But FM was the only company to produce the range of French aircraft of those years, so I'd say this kit is of average quality and requires a lot of work to obtain a good-looking model. Colissimo delivery time a bit long for the price. But I re
10 days from receipt of payment to receipt of parcel by paying for express delivery. That's 5 to 6 days longer than the competition. What's more, with the piracy problem, I lost a morning and then an afternoon dealing with the police and my bank, with 10 days without a bank card and about fifteen direct debits for a loss of 2000 euros. The only good news is that the company has warned the customers of
Super rapide mais le suivit de commande tres complique quand on fait une commande rapide .j'ai envoyé un mail pas de reponse dommange . autrement super site
This is my first order and I am very satisfied with the delivery. Your site lacks a little something extra. Why not offer the paint colors for the models ordered with a grid according to the type of paint material used. Make a survey of the paint colors used per model, either to the manufacturer or to customers directly. If you like, I can send you a copy of the document indicating the colors of the said m
Credit card hacked on first order (with all the hassle that entails) order delivered out of time part missing from box. This problem was reported to the site, which offered no solution as it did not reply to the customer. Despite all these inconveniences, no commercial gesture was made to appease and retain the customer....une leçon
Nothing to say about the product it's exactly what I wanted but I got ripped off on the net after the payment by card which lacks security so be careful with payment by card it's very expensive
I placed my order and received it three weeks later, which I find too long.
I'm still waiting for my deco photo boards.
I received the model I had ordered, but what a surprise it was. A huge box (impossible to put it in the passenger seat of a Mégane) with the model inside the papi""calÃ"" and all the accessories (paint glue brush) in bulk. When I picked up the package (with my arms around me), despite the imposing packaging, it made a rather worrying bling bling noise. But no breakage. OUF The package can be reduced by at least 5 sizes and the various components wedged and over-wrapped with paper.
Delivery within the specified period. Quality of the goods very good. Web pagesa yes. Could not load invoiceda link apparently does not exist.
Hello currently impotent following foot surgery i placed an order on october 8, 2012 to occupy days that are unfortunately very long when you're going around in circles. i still haven't received the model i ordered 12 days ago. i'm the first to be sorry. At this rate it will arrive when I've resumed my professional activities.
For the moment I haven't received anything for an order of 61012 I find that it's a bit long even with standard shipping. I don't have the elements to know better.
The store application is rather inconvenient to use. Email communication is exclusively geared towards creating a customer account - even though it is possible to order as a guest without further registration.
I was disappointed by the length of time between ordering and delivery on the one hand, but on top of that I had ordered a cream 2cv and received a metal grey one! dom
Many choices I was impressed by the selection and the price range. I was disappointed about the time it took to receive the maquette.
Many choices I was impressed by the selection and the price range. I was disappointed about the time it took to receive the maquette.
Order payment: no worries, the site is functional and easy to use for ordering. Shipping: major problems with the site's equipment to differentiate between my address where the invoice was to be sent and the recipient's invoice (I was offering the model of his choice to my son). Receipt: although the time between order and receipt is announced as 48 hours, my son received his model after 7-8 days. A little
Slowness in preparing the order when all the prosuits were available
First order via simple Decals was a disaster. Delivery took place 3 weeks after the seller's shipping confirmation but also only with the involvement of PayPal conflict resolution. Not recommendable!
Shipping costs too high
I find that a little over 10 days to receive a product in stock is a long time! especially since the order was processed a few days later ... too bad! As for the parcel, the packaging was more or less appropriate for the contents (decal sheet). All in all, I think order processing needs to be improved, otherwise the products on sale are very interesting.
My experience takes place in 2 acts. In December 2011, I ordered various items, all of which were available. On receipt of the parcel, a part is missing. I asked for a refund, but the store refused on the grounds that I was using a credit card. I was then given a credit note for the amount of the part (22 euros from which I would have to subtract the shipping costs, of course). The model was also available and I asked for it to be sent within 48 hours (this is obviously more expensive than normal shipping). It's nothing to write home about, but it's still a pain. There are a number of French and foreign sites that are much more reliable when it comes to ve
Internet order correct delivery too long
Over 15 days for a sheet of decals in an envelope
Product availability (or not) would be a plus at the time of ordering. It's never pleasant to pay for a product and wait several weeks for it to arrive from the other side of the world.
First order placed on the site and first delivery error. Received a package that did not correspond to my order. Waiting to hear back about the delivery of what was requested... Fast communication, however, both with regard to pre-order queries and disputes. Paieme""envoi"".
8L83970718892
VERY good collection and very good choice. Selling price in line with French competitors, except for Hasegawa. Academy is very good quality. For me this first test remains convincing but I continue to consult other European site in spite of the shipping costs. To finish, a negative point in my opinion, with an order placed before the weekend, arriving the following Friday for 150€, I find it very light. Bonne Continuation Ac