/5
★★★★☆
based on 37035 reviews published
★★★★☆
based on 37035 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
My last two orders were very good both in quality and speed. But the previous order never arrived. I communicated it to 1001 maquetas but they never gave me any solution.
Comprador Verificado
purchased on 24/01/2018
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3
/5
★★★☆☆
Good registration and dispatch times, but logistically too long for order preparation: from January 12 to 18 for a 2 kg parcel (4 pcs).
Acheteur Vérifié
purchased on 22/01/2018
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3
/5
★★★☆☆
Product ordered on January 15""shipped within 2"" I still haven't received anything. We'll have to see about using more efficient delivery people...
Acheteur Vérifié
purchased on 22/01/2018
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3
/5
★★★☆☆
Too little product information before ordering.
Acheteur Vérifié
purchased on 20/01/2018
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2
/5
★★☆☆☆
Delivery time too long grasse a mondial relai
Acheteur Vérifié
purchased on 19/01/2018
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3
/5
★★★☆☆
High prices and slow delivery times
Acheteur Vérifié
purchased on 19/01/2018
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3
/5
★★★☆☆
Model delivered promptly. Compared to the price, the content (spare parts, quality...) is average. The assembly manual is not very good. The assembly descriptions are incomplete and the few photos are of poor quality. There isn't enough wood to finish the deck formwork, even though I've kept offcuts to a strict minimum. In short, average value for money.
Acheteur Vérifié
purchased on 19/01/2018
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2
/5
★★☆☆☆
A comis waiting for 3 weeks with no convincing answer
Acheteur Vérifié
purchased on 18/01/2018
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3
/5
★★★☆☆
No complaints about the products, but it took a long time to receive my order (2 weeks).
Acheteur Vérifié
purchased on 18/01/2018
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2
/5
★★☆☆☆
Consideration and delivery time far too long
Acheteur Vérifié
purchased on 17/01/2018
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2
/5
★★☆☆☆
I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!
Verified Buyer
purchased on 15/01/2018
Answer from 1001hobbies
Dear customer, Your order was sent on the 18/01/18, 8 working days after you placed your order, and delivered on the 24/01/18. We apologize for the delay. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
A boat model ordered was finally unavailable, but I wasn't warned. So the model was changed. An accessory kit sent incomplete then completed 8 days later. Finally, an order placed on December 10 was settled on January 12, after several exchanges by e-mail and several phone calls on my part. Nevertheless, a commercial gesture was noted: delivery of qq products in addition to my initial order. A 1st purchasing experience that did not disappoint me.
Acheteur Vérifié
purchased on 15/01/2018
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2
/5
★★☆☆☆
I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!
Acheteur Vérifié
purchased on 15/01/2018
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Answer from 1001hobbies
Dear customer, Your order was sent on the 18/01/18, 8 working days after you placed your order, and delivered on the 24/01/18. We apologize for the delay. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Receiving a model with only the instructions and decals but without the assembly parts is very disappointing.
Acheteur Vérifié
purchased on 14/01/2018
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3
/5
★★★☆☆
I order the paints and everything works fine. Then I get an e-mail telling me that one of the paints is missing and they give me a credit note (not a refund!) I get another e-mail, the paint is back in stock and I can recommend it and use my credit note... I recommend it and then, surprise, I'm charged shipping again (7.99€), which is a lot of money for a can of paint (plus I can't find where to use the credit). The next day, I see that they've assembled the 2 orders, but they didn't take away the 2nd shipping charge. But the funniest thing was that I received my parcel without the famous missing paint. no explanation, but the person was very kind and re-sent the order, which I hope will arrive soon. To get it I placed another order and after reading and rereading the pages I finally found it, but I need to improve the system and make sure I find it ju
Acheteur Vérifié
purchased on 14/01/2018
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3
/5
★★★☆☆
Product purchased exceeds expectations the only problem is that it arrived a day later than marked but otherwise great.
Comprador Verificado
purchased on 12/01/2018
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3
/5
★★★☆☆
Non-transparent company ( apparently Dutch company with shipping from Germany with email traffic via France ) relatively long shipping time 10 days. Ordered article was however completely in order.
Verifizierter Käufer
purchased on 12/01/2018
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3
/5
★★★☆☆
The tube of glue did not correspond at all to my order...
Acheteur Vérifié
purchased on 10/01/2018
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3
/5
★★★☆☆
Time to improve
Acheteur Vérifié
purchased on 07/01/2018
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3
/5
★★★☆☆
Bonjour je trouve que payer plus de 13 euros pour recevoir un colis défectueux pour trouver des boîtes de figurines complètement eventre c'est dommage salutations nicolas bourguig
Acheteur Vérifié
purchased on 06/01/2018
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3
/5
★★★☆☆
Hello, I received my order but I had ordered two ITALIERI N°2 brushes and two HELLER N°3 brushes and I only received one of each. Could you please send me the missing ITALIERI N°2 and HELLER N°3 brushes. Thank you very much. Stépha
Acheteur Vérifié
purchased on 06/01/2018
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3
/5
★★★☆☆
Moderately happy with my purchase which is for a gift. The same product offered at two prices with almost 10 euros difference but only the more expensive one I finally bought was available to receive before Epiphany. The packaging arrived a little damaged and even produced a dent in the box of the model so they should improve the quality of the cardboard used. Good general catalog of this type of products. It is possible that I will buy again but I would like them to resolve these deficiencies.
Comprador Verificado
purchased on 05/01/2018
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3
/5
★★★☆☆
I'm very satisfied with the service … I'm very satisfied with the service received although the price is expensive compared to other modeling websites.
Verified Buyer
purchased on 05/01/2018
Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
When my grandson opened the package, he found a damaged plastic part = landing gear wheel.
Acheteur Vérifié
purchased on 05/01/2018
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3
/5
★★★☆☆
I'm very satisfied with the service ... I'm very satisfied with the service received although the price is expensive compared to other modeling websites.
Acheteur Vérifié
purchased on 05/01/2018
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Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
On the description of the model it was stated that paint and glue were included and this is not the case... Big disappointment
Acheteur Vérifié
purchased on 02/01/2018
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3
/5
★★★☆☆
I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?
Verified Buyer
purchased on 01/01/2018
Answer from 1001hobbies
Dear customer, We apologize for this error. We created a voucher for the missing item. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?
Acheteur Vérifié
purchased on 01/01/2018
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Answer from 1001hobbies
Dear customer, We apologize for this error. We created a voucher for the missing item. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Delivery time does not always correspond to the date sent by e-mai
Acheteur Vérifié
purchased on 30/12/2017
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2
/5
★★☆☆☆
Late delivery and misleading product description really disappointing
Acheteur Vérifié
purchased on 30/12/2017
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