/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
It takes a lot of nerve to ask for an opinion on a material that has NOT yet been received, I think you have a problem. I will NEVER advise anyone to buy your models.
Comprador Verificado
purchased on 12/05/2015
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1
/5
★☆☆☆☆
Order placed on May 04 it is the 12 no reception so daube or worse ... to sui
Acheteur Vérifié
purchased on 12/05/2015
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1
/5
★☆☆☆☆
Total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.
Verified Buyer
purchased on 07/05/2015
1
/5
★☆☆☆☆
Total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.
Acheteur Vérifié
purchased on 07/05/2015
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1
/5
★☆☆☆☆
I placed my order on 18.01.2015 and paid immediately but never received anything. customer service only got in touch on 4.02.2015 after I had already sent several emails. here is the wording of the email: Sorry for the late reply. I contacted our logistician about your order. I will reply to you as soon as possible with more information. With kind regards The customer service 1001modellbau.de Since then I have heard nothing more from them, although I had sent a few more e-mails, I asked them to send me my money back or the goods. I will never order here again.
Verifizierter Käufer
purchased on 06/04/2015
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1
/5
★☆☆☆☆
Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.
Verified Buyer
purchased on 30/03/2015
1
/5
★☆☆☆☆
Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.
Acheteur Vérifié
purchased on 30/03/2015
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1
/5
★☆☆☆☆
I live in the Canary Islands Spain and I had to pay 30e for shipping in a private company but they sent it by ordinary mail which has a cost of 890e. I have been ripped off
Comprador Verificado
purchased on 26/03/2015
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1
/5
★☆☆☆☆
Diorama base received folded and crumpled, straight into the garbage can... Site to avoid
Acheteur Vérifié
purchased on 20/03/2015
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1
/5
★☆☆☆☆
I will not be ordering from this store again. Ordered on 5.3.2015 in process since 6.3.2015 since then nothing more. You write to support and get no reply. I have never experienced anything so bad. I can only advise against this store.
Verifizierter Käufer
purchased on 13/03/2015
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1
/5
★☆☆☆☆
I have received your various emails to the effect that my order had been taken into consideration and that the parcel had left, but to date nothing has happened. It was the Tyrrell I was intending to give as a birthday present on March 4, so I hope that the situation will be regularized.
Acheteur Vérifié
purchased on 28/02/2015
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1
/5
★☆☆☆☆
I PLACED THE ORDER ON 01022015 AND AS OF TODAY 26022015 I HAVE NOT RECEIVED ANYTHING.
Comprador Verificado
purchased on 26/02/2015
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1
/5
★☆☆☆☆
Order placed on December 17 and to date nothing received!!! First I'm told the item is unavailable, then I'm told my order will be shipped, but I'm still waiting... I ask them for a refund but they're still nowhere to be found. On the other hand, when it comes to sending out promotional e-mails, they're pretty good at sending out almost one per month.
Acheteur Vérifié
purchased on 24/02/2015
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1
/5
★☆☆☆☆
What a bad idea to have ordered a model as a Christmas present on this site in mid-December! Order in preparation for weeksproduct unavailable then available again package shipped with only a tube of glue...! all this to tell me on January 27 that my order was canceled and that I would be reimbursed to date February 23 the refund has still not been made despite several emails from me.
Acheteur Vérifié
purchased on 23/02/2015
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1
/5
★☆☆☆☆
What a bad idea to have ordered a model as a Christmas present on this site in mid-December! Order in preparation for weeksproduct unavailable then available again package shipped with only a tube of glue...! all this to tell me on January 27 that my order was canceled and that I would be reimbursed to date February 23 the refund has still not been made despite several emails from me.
Acheteur Vérifié
purchased on 23/02/2015
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1
/5
★☆☆☆☆
Delivery times of the type""shipped in 2"" are not reliable since in my case this turned into 1 week.... The reason given by 1001Maquette was that their supplier had made a mistake (although I had only ordered in-stock items). 1001Maquette's shipping department doesn't seem to be reactive at all.
Acheteur Vérifié
purchased on 14/02/2015
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1
/5
★☆☆☆☆
I am very disappointed with shipments, they take a very long time.
Comprador Verificado
purchased on 10/02/2015
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1
/5
★☆☆☆☆
Following orders on this site there are systematically missing products in the shipment or products available to the order and in fact absent in coimmande.
Acheteur Vérifié
purchased on 09/02/2015
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1
/5
★☆☆☆☆
Site has misleading advertising the items on their page are not the items sent I ordered a helicopter samu blanc and I received twice a helicopter that had nothing to do with my order really disappointed with this site be careful when ordering
Acheteur Vérifié
purchased on 08/02/2015
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1
/5
★☆☆☆☆
I am disappointed with my order given the price of the model.
Acheteur Vérifié
purchased on 06/02/2015
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1
/5
★☆☆☆☆
Order made on tuesday delivery method chosen in 1 to 2 days to be sure to receive the parcel before saturday. The parcel arrived the following Monday, 5 days later. Package damaged box and model broken! explanation of the letter carrier: error in the shipping address! the package had been sent back to 1001 maquette!!! which I had not been aware of!
Acheteur Vérifié
purchased on 02/02/2015
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1
/5
★☆☆☆☆
Do not purchase from under any circumstances. I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.
Acheteur Vérifié
purchased on 01/02/2015
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1
/5
★☆☆☆☆
Do not purchase from under any circumstances. I ordered the Tamiya 1:35-35065 German Panther Tank on 1/10/15. My card was charged and an email sent to me on 1/11/15 that I should allow 12 - 15 business days altogether. It is now 1/31/15 which means that 15 business days has expired. My purchase is still ""order being processed"". The email sent also said that they did not have any of the item in stock, despite the website saying that there was several (as it does now). Furthermore, the PRICE HAS DROPPED SIGNIFICANTLY while my order has been sitting in processing. The amount charged to me was 36.99USD and the current cost of the kit is now 24.99 and is on sale for 23.74. I have messaged the company about having my order cancelled, or the item shipped and the difference in cost refunded to me but have not received a reply. At this time I believe that I will not receive a refund nor my purchased goods and that 44.99 (model, tax and shipping costs) has been stolen from me. Do not purchase from.
Verified Buyer
purchased on 01/02/2015
1
/5
★☆☆☆☆
Two orders both cancelled and had to email them to find out!!! I placed two orders both were cancelled, I was not notified of the cancellation or the reason for either. When i contacted 1001 modelkits I was told one was cancelled due to a pricing mistake clearly going against there own terms of use the other I was told was due to being out of stock of the item but as soon as my order was cancelled the items were listed in stock and a co-worker purchased the items at which point the item was listed as out of stock. I had a feeling they had a pricing error and had intention of ordering other items if things went smoothly with these orders. If they had at least contacted me to notify me of the issue or told me that the orders were being cancelled i wouldn't be as upset but the fact i had to email to try to figure out why my orders had been processing for weeks is rather absurd. Now i will never order from them again and will not recommend them to anyone.
Acheteur Vérifié
purchased on 31/01/2015
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1
/5
★☆☆☆☆
Two orders both cancelled and had to email them to find out!! I placed two orders both were cancelled, I was not notified of the cancellation or the reason for either. When i contacted 1001 modelkits I was told one was cancelled due to a pricing mistake clearly going against there own terms of use the other I was told was due to being out of stock of the item but as soon as my order was cancelled the items were listed in stock and a co-worker purchased the items at which point the item was listed as out of stock. I had a feeling they had a pricing error and had intention of ordering other items if things went smoothly with these orders. If they had at least contacted me to notify me of the issue or told me that the orders were being cancelled i wouldn't be as upset but the fact i had to email to try to figure out why my orders had been processing for weeks is rather absurd. Now i will never order from them again and will not recommend them to anyone.
Verified Buyer
purchased on 31/01/2015
1
/5
★☆☆☆☆
Always ads for sales but the day I buy a model no sale
Acheteur Vérifié
purchased on 29/01/2015
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1
/5
★☆☆☆☆
Despite payment and notification that the order was dispatched on the day of the order, no delivery has yet been made. Completely unacceptable! Never again!
Verifizierter Käufer
purchased on 27/01/2015
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1
/5
★☆☆☆☆
The website showed the product to be in stock when in fact it was not. I had to wait 1 week for a terse response from customer service and 2 weeks for the parcel to be sent. Then the parcel was very badly packed, and some of the decorative parts came off the model I'd been waiting for. In this case, given the price of the object, one could be more careful. This site shows very poor professionalism. A é
Acheteur Vérifié
purchased on 26/01/2015
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1
/5
★☆☆☆☆
Goods were confirmed as in stock, paid for - then email: not in stock after all. To top it all off: No refund of the payment but a voucher was offered. All I can say about this is: absolutely lousy business practices.
Verifizierter Käufer
purchased on 26/01/2015
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1
/5
★☆☆☆☆
Horrible experience This was a HORRIBLE experience. I ordered a book December 31, 2014. My order was processed immediately. I got the book today January 24, 2015. Almost a month later. Supposedly the book was coming from a depot in Europe and had some additional information required by Customs. That is BOGUS. If you don't have the book in stock for immediate delivery, say so. From now on, will use (external reference) in England. Never had problems with them. Will NEVER EVER use this vendor again. Asked for updates on status on the 16th and did not hear back for a week. This was a Horrible experience. Finished the model that I was buying the book as a reference for the day before the book arrived as I had pretty much given up on getting the book. Will never use this company again.
Acheteur Vérifié
purchased on 25/01/2015
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