Reviews 1001hobbies

A delivery deadline of 5-9 days was not met and it is also strange that the receipt of the order is recorded twice in the log - once at the time the order was placed. Then the receipt of the (advance) payment was noted and after some time (3-4 days) had passed my inquiry regarding the status of my order was answered by saying that it could only be packed and shipped once my payment had been received. However, this had already been received beforehand, but AFTER the payment had already been made and confirmed in the progress log, the order had been received a second time. As if this was just the beginning of the order. This is naturally confusing for the customer. In fact, I received the goods much later than promised in the online store. The goods were intact but carelessly packaged. The cardboard box on one side of the kit boxes was stuffed with crumpled packing paper - only very loosely. But the rattling of the injection molded frames that could be clearly heard from the outside gave rise to fears that the kits, which were only very sparsely cushioned on the top, bottom and right side, might have suffered. But in the end this was not the case. I was very pleased that I received kits that many of the dealers I asked had already described as 'out of stock' 'no longer being produced' 'no longer available' 'no longer being produced' etc etc.. In the end, however, this gave me great pleasure and is also the decisive factor - namely that the advertised products are available even if they are out of stock elsewhere - and therefore the aforementioned defects should not be considered serious.

My opinion does not leave on the entire transaction because to date I still have not received my package ... no tracking possible ... not terrible

I placed an order 1 and a half months ago. After 3 weeks all the products were available and the parcel was about to leave but nothing...I had to contact the site several times to find out what the status was...it's coming in the next few days...I had to follow up every week then every 2 days. In the end I got my order but no explanation 1 and a half months later and no apologies.

The order that has sent this mail I estimate that they have been late in supplying it (order on 2110 received on 611 by mail) The shipping costs despite the high coupon. Possibly they would have to value the amount of the order and the customer's account.

Delivery times far too long?

Hello, I have sent 2 mails for return of the goods and credit note for the paid goods, no telephone customer service for questions

You don't have to be in a hurry or ask anything about the delivery time of the product, otherwise you'll be reimbursed (living in Paris, my address is still quite accessible) ... For the price you pay, I think shipping should be better organized.... But the quality of the item was excellent and the packaging was perfect.

From order to receipt it took 15 days: TOO LONG TO WAIT

1001 maquettes' plus points: a wide selection of products, regularly replenished. Minus points: delivery takes a while, even with Colissimo, and free shipping should be systematic rather than a promotional code. Product prices sometimes too high for the con

Fast shipping but very slow until ready to ship. Very high shipping costs.

Received the items on time, but an error on the online catalog and I received a model at 135 instead of the 172 I wanted and ordered. In another box in the order, the packaging advertised 48 pieces, but in reality I only counted 46, and it was clear that two figurines were missing from the cluster.

There are often discrepancies between the availability announced on the site and the actual availability, which is quite frustrating when it comes to delivery times.

The product portfolio leaves little to be desired, but the response times to customer inquiries are sometimes too long. The availability status when ordering could be improved. Furthermore, delivery times of more than 14 days are suboptimal in my view.

Too bad your catalog is not up to date, odels available on catalog are no longer in stock.

A simple enumeration. Ordered on September 13. Debited on September 13. Delivered on September 30. No reference to prepayment.

Nothing special except for the cardboard packaging. the contents are not very well padded, so the models (in this case an F15 eagle) move around inside the cardboard and therefore suffer more shocks.

I was disappointed by my delivery. I had ordered PLASTO brand putty and received tubes that had already been used!

Took a while to get product if not in stock for immediate shipping, should have been told up front otherwise, good relationship do business again with them

Took a while to get product if not in stock for immediate shipping, should have been told up front otherwise, good relationship do business again with them

NOTHING ARRIVED I have still not received the model I ordered so am very disappointed as it should have arrived last week.

NOTHING ARRIVED I have still not received the model I ordered so am very disappointed as it should have arrived last week.

No problem with the contents of the package, but the delay was too long. Ordered on September 1st, shipped on the 9th only. Ok it is well noted that the delivery is done in 7 days but then why the articles are also noted disponib

--Very good products (varying, of course, according to brand) ----Packaging is fine, but nothing more ----Delivery is a little slow"""

The variety is very large and the service is good. The bad thing is the shipping is too expensive for the time it takes.

It is difficult to find on this site jerry cans at 172 for the period of World War 2.

Package poorly prepared simple paper protecting 2 boxes so breakage on arrival!!! Super! High shipping costs with long delay Not ready to recommend better go to store even if the choice is more limited. Bo

My number is 22981 irene krahl franckstr.12 d 04318 leipzig

Fast shipping and delivery (faster than advertised on the site). The products are correct except for 2 tanks presented as being made of metal: although the frame is indeed made of metal, the gears that drive the tracks, the barrel and several small details are made of plastic (fragile from

Products up to our expectations, very good range. It is unfortunate that delivery times are so long for colissimo 10 days for 8.90€ postage in colissimo.... C'est ab

A product that says it will be delivered in 2-3 days arrives after 9 days.

You can find almost everything, which is remarkable .... The only downside is the difficulty of searching directly for the model you are looking for....and some of the prices (justified?) of certain models. I'm thinking of Mach 2, between the retail price they charge and the sales price.

I received gift vouchers for 125€ and ordered goods with an allowance of about 100€ = 225€ and noticed that all items in the catalog cost 15€ (sometimes even 30€) more than at other online retailers.

One of the items I ordered was broken (a paintbrush). I sent a message to report it and here's the reply: we're sorry about the broken item and hope you'll still be able to use it... Who is this

A bit slow to ship . Packing could be better. The Item was shipped more than 10 days after payment . The decals arrived creased and damaged , Packing them with a piece of cardboard would have protected them . I don't think that would be too much to ask as I paid twice actual postage.

A bit slow to ship . Packing could be better. The Item was shipped more than 10 days after payment . The decals arrived creased and damaged , Packing them with a piece of cardboard would have protected them . I don't think that would be too much to ask as I paid twice actual postage.

Shipped from across the pond? Did not know the model kit was coming from Europe. I received the order in 2 weeks, a little long for a plastic model kit

Shipped from across the pond? Did not know the model kit was coming from Europe. I received the order in 2 weeks, a little long for a plastic model kit

HelloDon't take the rating at face valuebut I only gave you 2 stars because I didn't receive my order. Indeedthe error is directly attributable to me because in filling out the shipping address I put the wrong country code namely GreeceI realized this mistake by looking at the history of the orderI am therefore poorly placed to return and I preferred to wait to see if a return would take placethe rest of the address being correctthis explains that I remain at your disposal for further informationcordialem

I didn't receive the right product, even though it was in their catalog. He offered to return the parcel at my expense in exchange for a discount on a future purchase. After a few exchanges, I finally got a proposal to return the parcel for a refund. But what about the original order I paid for? No answer. I'm finally thinking of reselling this model on my own and ordering my figurines on another, more serious site - it was the first time I'd tried this one out... and I've got no idea what to do!

Inside the box my model train set was open and some small parts were wandering around inside fortunately I had a good look before throwing it away.