/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Horrible experience This was a HORRIBLE experience. I ordered a book December 31, 2014. My order was processed immediately. I got the book today January 24, 2015. Almost a month later. Supposedly the book was coming from a depot in Europe and had some additional information required by Customs. That is BOGUS. If you don't have the book in stock for immediate delivery, say so. From now on, will use (external reference) in England. Never had problems with them. Will NEVER EVER use this vendor again. Asked for updates on status on the 16th and did not hear back for a week. This was a Horrible experience. Finished the model that I was buying the book as a reference for the day before the book arrived as I had pretty much given up on getting the book. Will never use this company again.
Verified Buyer
purchased on 25/01/2015
1
/5
★☆☆☆☆
Order placed on Jan 5 for an accessory announced to be in stock Shipping time announced to be 5 to 6 days Delivery on Jan 14 Received on Jan 24 Any comment is useless Except that I will not recommend this site to my friends at the flying club I belong to.
Acheteur Vérifié
purchased on 24/01/2015
Translated review
1
/5
★☆☆☆☆
I placed an order on Sunday on the site for a B-19 model in 148 scale to be received before the weekend so that I could give it as a gift the following Sunday, and I received my package on time, but with a box of 4 model airplanes that I don't want in 172 scale... The error being human, I notified the site the same day, i.e. the Thursday of receipt, and after an hour I received a message asking me if I had opened the box and if I could attach a photo of it. Immediately I reply that the box is still well sealed and a photo accompanies the message. And now I'm angry because since then there's been no news, no apologies, no quick resolution and not even a word to reassure their customer, which is disappointing. I was supposed to give this model to an enthusiast tomorrow and I'll have to do without it. I find it regrettable to remain silent for 3 days when a small to find a quick and simple way out.... I'm still waiting for an answer
Acheteur Vérifié
purchased on 24/01/2015
Translated review
1
/5
★☆☆☆☆
Do not waste your time or money Fast to take your money, but slow to get you your order, I think they ship by sail boat, I placed my order on 1/10 and it is now 2/11 and I have still not gotten my order. This is the most I ever paid for shipping, and the longest I have ever waited. It seems that this problem is a common concern with US customers, Their response to e-mails seem to be the same for every customer, it was interesting that an early reply was ""crossing the Atlantic"" followed two weeks later by ""sent back by French customs"" I would not suggest this company to anyone.
Acheteur Vérifié
purchased on 20/01/2015
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1
/5
★☆☆☆☆
Do not waste your time or money Fast to take your money, but slow to get you your order, I think they ship by sail boat, I placed my order on 1/10 and it is now 2/11 and I have still not gotten my order. This is the most I ever paid for shipping, and the longest I have ever waited. It seems that this problem is a common concern with US customers, Their response to e-mails seem to be the same for every customer, it was interesting that an early reply was ""crossing the Atlantic"" followed two weeks later by ""sent back by French customs"" I would not suggest this company to anyone.
Verified Buyer
purchased on 20/01/2015
1
/5
★☆☆☆☆
A flee absolutely ... no stock they sell items that they have no track.delai too long! catastrophic! order canceled! awaiting refund via paypal dispute. a blow dispole next day no longer available ... and the next day another item sold out in the basket ... and we finish more ... catastrophic! so I confirm my previous comment a flee!
Acheteur Vérifié
purchased on 14/01/2015
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1
/5
★☆☆☆☆
One of the worst I have ever encountered. Since I started to see things wrong with my order since previously they had answered me to tell me that my purchase would arrive before Christmas because I wanted it for a gift to a child. The truth is that I made a mistake when choosing the country since for the Canary Islands we have a different one from the rest of Spain. Assuming that mistake I have asked for information on approximate delivery date up to four times and I have received total silence for an answer. The last email I sent I threatened to do what I am doing now and today the system of 1001 maquetas does not allow me to see the history of my order. I see for the lack of professionalism and respect for the customer I will be without my order and let's see if I will also lose the money I paid from the past.
Comprador Verificado
purchased on 12/01/2015
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1
/5
★☆☆☆☆
Slowest shipping ever/ No shipping I placed my order on 12/19/14. It is now 1/10/15 and nothing. I sent a email checking on the status and I got the it's crossing the Atlantic response. Must be on a rowboat. They have a excellent selection but getting them seems to be an issue. I ordered items from another company in Poland on 12/26/14 and those items arrived on 1/5/15. I do not like leaving negative reviews. Update: It is now 1/15/15 order still being 'processed'. Thanks for offering free shipping on my next order. But seeing that I am out $183.97 so far on this one I do not think there will be a next order. Sorry. 1/22/15 order still being 'processed'. 34 days now and counting. 1/26/15 Paypal refunded my payment. These guys did not even respond to Paypal's investigation. Ordered same items elsewhere on 1/26/15 and they arrived today 1/30/15. Amazing 38 days with 1001 Modelkits and they where still processing. Not a very good way to run a business...just saying. But what does one person matter to these guys.
Verified Buyer
purchased on 11/01/2015
Answer from 1001hobbies
Dear customer, We apologize for the delay. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Slowest shipping ever/ No shipping I placed my order on 12/19/14. It is now 1/10/15 and nothing. I sent an email checking on the status and I got the it's crossing the Atlantic response. Must be on a rowboat. They have an excellent selection but getting them seems to be an issue. I ordered items from another company in Poland on 12/26/14 and those items arrived on 1/5/15. I do not like leaving negative reviews. Update: It is now 1/15/15 order still being 'processed'. Thanks for offering free shipping on my next order. But seeing that I am out $183.97 so far on this one I do not think there will be a next order. Sorry. 1/22/15 order still being 'processed'. 34 days now and counting. 1/26/15 Paypal refunded my payment. These guys did not even respond to Paypal's investigation. Ordered same items elsewhere on 1/26/15 and they arrived today 1/30/15. Amazing 38 days with 1001 Modelkits and they where still processing. Not a very good way to run a business...just saying. But what does one person matter to these guys.
Acheteur Vérifié
purchased on 11/01/2015
Translated review
Answer from 1001hobbies
Dear customer, We apologize for the delay. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
On December 11 I made a purchase for Christmas. Well, without any communication on January 4 they had not delivered the package. I look on the page my order and I see that it is in refund status and I have not ordered it so they have canceled my order without notice and have not even replied to my mail. A disgrace of a company and a disgrace of service. I will never buy from them again.
Comprador Verificado
purchased on 08/01/2015
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1
/5
★☆☆☆☆
The same day of placing the order I read very bad reviews about the delivery service so I wanted to stop it as it was important that it was here for Epiphany. They had not even prepared the shipment and did not want to make the refund only a voucher that obviously I did not want so I continued with my order...although they told me that it would be here at the end of this week they just wrote me saying that they still do not have it or them. They will let me know. I do not understand nadapague 15€ for the fastest shipping! If they can not meet the deadlines refund the money! Otherwise they are keeping the customer! The worst thing is that I tried to find the same model for me to arrive on time and Amazon had it in two days!
Comprador Verificado
purchased on 05/01/2015
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1
/5
★☆☆☆☆
The title says it all. I made a purchase on November 10 of toys for a child for Christmas Day, December 25. Today is January 2nd and I still have not received it. I can see that I will not receive it even for Three Kings Day more than 2 months later. The charge was made on the account since November 10 IMPR
Comprador Verificado
purchased on 02/01/2015
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1
/5
★☆☆☆☆
Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.
Verified Buyer
purchased on 01/01/2015
Answer from 1001hobbies
Hello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Absolutely awful It is now 1st Jan 15 and still waiting for delivery of my sons Christmas present which was ordered on 14th December. No one to speak to. Most of the telephone numbers don't even seem to exist!!!!!!!!!!!!! If there is a person at 1001 Modelkits maybe they could contact me re order no 49881 (UK) and then I could post a slightly different review.
Acheteur Vérifié
purchased on 01/01/2015
Translated review
Answer from 1001hobbies
Hello Caroline, Your order was delivered yesterday. We apologize for the delay, as a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
1
/5
★☆☆☆☆
Disappointing to be avoided
Acheteur Vérifié
purchased on 01/01/2015
Translated review
1
/5
★☆☆☆☆
Inoperative after-sales customer service. Shipments that do not have valid tracking identification.
Comprador Verificado
purchased on 31/12/2014
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1
/5
★☆☆☆☆
I had ordered on 1612 a model for a christmas gift by paying the fast delivery service and by paying the gift wrapping option ...in total the package arrived on 2612 and no gift wrapping !!!!! so very disappointed I will not order anymore on this site
Acheteur Vérifié
purchased on 27/12/2014
Translated review
1
/5
★☆☆☆☆
I placed my order for a model in stock on November 31 and paid on 03122014. Free delivery only shipped on 1212. I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient? Further to your answer I modify my note because I remind you that you have me a voucher for a free delivery so your services have posted by courr
Acheteur Vérifié
purchased on 26/12/2014
Translated review
1
/5
★☆☆☆☆
I placed my order for a model in stock on November 31 and paid on 03122014. Free delivery only shipped on 1212. I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient? Further to your answer I modify my note because I remind you that you have me a voucher for a free delivery so your services have posted by courr
Acheteur Vérifié
purchased on 26/12/2014
Translated review
1
/5
★☆☆☆☆
When I ordered the Leonardo da Vinci models, your site said they were made of wood, but they're actually made of plastic. So they're expensive for plastic
Acheteur Vérifié
purchased on 25/12/2014
Translated review
1
/5
★☆☆☆☆
Order placed on December 13th Payment accepted on the 15th but still not received on the 24th Thank you Obliged to buy another game for tonight How can I get my money back?
Acheteur Vérifié
purchased on 24/12/2014
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1
/5
★☆☆☆☆
WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier
Verified Buyer
purchased on 23/12/2014
1
/5
★☆☆☆☆
Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.
Verified Buyer
purchased on 23/12/2014
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
1
/5
★☆☆☆☆
Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
1
/5
★☆☆☆☆
I ordered a maréchal d'Empire statuette that looked very good in the photo. I received an unidentifiable figure in raw resin and as a spare part. I was so angry that I couldn't even react at the time! This statuette was a Christmas present, so I'm disappointed! Not only will I never order from this site again, but with the publicity I've given it, a lot of other people have also been disappointed.
Acheteur Vérifié
purchased on 23/12/2014
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1
/5
★☆☆☆☆
At the beginning I ordered it was simple but they promised me 4 to 5 days and it's been 10 days that I'm waiting for the parcel that was supposed to be delivered to the Auchan closest to me. So here's my opinion on this
Acheteur Vérifié
purchased on 23/12/2014
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1
/5
★☆☆☆☆
WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier
Acheteur Vérifié
purchased on 23/12/2014
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1
/5
★☆☆☆☆
After ordering an available product at the beginning of December, I made several reminders and finally found out that there was a problem with the supplier. Not being able to have the order for Christmas, I asked for a refund. Miraculously, I was told that the order was being prepared and would be dispatched shortly. Unfortunately the only thing that arrived was a free tube of glue with the order. Now I'm waiting for a full refund but no news.....
Acheteur Vérifié
purchased on 23/12/2014
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1
/5
★☆☆☆☆
Hello, this concerns an order I placed and confirmed on 1112 (7am) for a product that was in stock (5 copies: copy made). After a few days, the order remained frozen. I contacted them again by e-mail on 1612 and was told the same day that the item was missing and should be received today or tomorrow, and that the order would be dispatched immediately. The parcel was received on 2012. Question: what would have happened if I hadn't contacted them again? - How is it possible to display and sell a product (stock unchanged to date) and not have the item in the store? - Do (toy) companies know that Christmas is on December 25? Obviously, if I had been informed that the item was missing, I would have ordered elsewhere. I understand that it's not easy to manage orders during the festive period, but that doesn't allow for elastic stock management.
Acheteur Vérifié
purchased on 21/12/2014
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1
/5
★☆☆☆☆
Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec
Acheteur Vérifié
purchased on 19/12/2014
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