/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.
Verified Buyer
purchased on 15/06/2015
1
/5
★☆☆☆☆
Poor: only received half of my order! I emailed you guys on Sat so I thought I would hear back from you today but not yet. They shipped me a 1/72 scale Fairey Swordfish instead of a 1/48 scale B-17G Flying Fortress. I assume that you guys will make the order correct but I need to know what to do with the extra model. Thanks
Verified Buyer
purchased on 15/06/2015
1
/5
★☆☆☆☆
False advertising, slow shipping, lack of communication on order status. I placed my order on May 23, 2015. It took them almost two weeks to let me know that one of my model kits was not in stock when on their website it showed available. It has been two weeks since then and I still have no order or any information on what the status of my order is. They have ignored numerous messages and phone calls concerning the status of my order. Bad customer service in my opinion, especially since I made a big order. This day and age taking a month to ""process"" an order is unacceptable. Taking a customer's money instantly and making them wait a month or more for their order to arrive is ""bad business"". Also the customer service telephone voice menu is in French not English and French. Not helpful to United States customers. They have a great website and seem to have a great selection of model kits. Lots of potential killed by bad customer service. Hopefully they will wake up and smell the coffee.(at least long enough to answer their phone) Another week has gone by and finally they have made contact with me.(Only because I posted a bad review in my opinion.) They claimed my order had issues in customs and that these issues had been resolved and my order would be shipped in another week. A week went by and I had heard nothing so I sent customer service an email about the status of my order. They claimed one of the items had been lost in shipment and of course it was no longer available. They did offer me another voucher for the price of the product. However a voucher is worthless if the company does not have the ability to process and ship a simple order. I have zero confidence right now that this company is competent enough to even handle another order. I want a full refund or I will take legal action against this ""scam"" of a company. Avoid this company. It is now almost July and I still have heard nothing about my order and have yet to receive any goods that I have ordered. Just a small piece of advice 1001 model kits: On a multiple item order if there is an item on someone's order that you do not have in stock (that you said you did have) send the items that you do have and don't hold THE ENTIRE order for weeks at a time. It would be faster for me to sail across the Atlantic and pick up the items from their warehouse in France! Pick up your phone! Communicate with your customers! Do not take their money unless you have rendered them a service.
Acheteur Vérifié
purchased on 15/06/2015
Translated review
1
/5
★☆☆☆☆
Order not yet received
Acheteur Vérifié
purchased on 12/06/2015
Translated review
1
/5
★☆☆☆☆
No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.
Acheteur Vérifié
purchased on 07/06/2015
Translated review
1
/5
★☆☆☆☆
No way to log in this site works badly sent 3 emails without response a real disaster to flee apparently the positive reviews are therefore fictitious. S"" responsive"" misleading.
Acheteur Vérifié
purchased on 07/06/2015
Translated review
1
/5
★☆☆☆☆
On 03.01.2015 I placed an order on this site with PayPal payment. After 2 days they wrote to me: ""Your order is ready you can access the shipping tracking"". At the time I was surprised because the item had a delivery expectation of 10-12 business days. I thought it was a mistake so I waited a month without receiving the material before asking for clarification. They replied that they would do their best to ship the package as soon as possible (but wasn't it ready a month earlier?). After 2 months after the order and upon my request for explanation they informed me that the material was unfortunately not available that they were canceling the order and would credit my payment back. After 20 days of absolute silence I sent an email to solicit a refund but they did not respond. I waited another 15 days another reminder email but again no response. Another month passes and we are at 12.05.2015 another email from me and as usual they do not respond. As of today 03.06.2015 after 5 months after payment and almost 3 months after order cancellation they still have not refunded me. Finally also the hoax: on the site appears as available the item I had ordered. From what I have more above I leave to those who read me any assessment of the seriousness correctness and professionalism of those responsible for this site.
Acquirente Verificato
purchased on 03/06/2015
Translated review
1
/5
★☆☆☆☆
I placed an order for a material that was in stock according to the web, I made the payment, they confirmed the order and charged my card. And oh surprise a week after confirming the order and charging the card they tell me that they do not have the material. I do not think I will buy again in a store that first charges and then checks if they can fulfill the orders. I have been offered a lot of solutions that I expect to buy something else that they give me a voucher and ultimately a refund. I hope that at the time of reimbursement they will be in as much of a hurry to collect. Fernando M
Comprador Verificado
purchased on 02/06/2015
Translated review
1
/5
★☆☆☆☆
Takes FOREVER ! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.
Verified Buyer
purchased on 30/05/2015
1
/5
★☆☆☆☆
Takes FOREVER! Twenty-eight days after ordering, and paying, and no product. No explanation, no nothing. Very unhappy.
Acheteur Vérifié
purchased on 30/05/2015
Translated review
1
/5
★☆☆☆☆
Since 28:03:2015 i am waiting for my order or refund
Acheteur Vérifié
purchased on 30/05/2015
Translated review
1
/5
★☆☆☆☆
Retailers are complaining about poor sales! The customer complains about the retail trade!
Verifizierter Käufer
purchased on 21/05/2015
Translated review
1
/5
★☆☆☆☆
Ordered on April 29 with models and other in stock at the time of purchase and then patatttttra... out of stock more than a week after ordering, mail from customer service... we change the products ok no probleme et après 15 jours patttaaaattrrra plus en stock non plus avec c""CADEAU"" !!! un ""avoir"" avec des frais de port Tellement commerçant ces gens là?!?! STILL NOT ARRIVED !!!! INTERMINABLE FOR CHILDREN DON'T ANSWER TEL NB: ORDER FROM THE ENGLISH BCP PLUS SERI
Acheteur Vérifié
purchased on 20/05/2015
Translated review
1
/5
★☆☆☆☆
2 months of waiting and still no sign of my order...
Acheteur Vérifié
purchased on 19/05/2015
Translated review
1
/5
★☆☆☆☆
It takes a lot of nerve to ask for an opinion on a material that has NOT yet been received, I think you have a problem. I will NEVER advise anyone to buy your models.
Comprador Verificado
purchased on 12/05/2015
Translated review
1
/5
★☆☆☆☆
Order placed on May 04 it is the 12 no reception so daube or worse ... to sui
Acheteur Vérifié
purchased on 12/05/2015
Translated review
1
/5
★☆☆☆☆
Total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.
Verified Buyer
purchased on 07/05/2015
1
/5
★☆☆☆☆
Total con This company gives the industry a bad name do not respond to requests for refund do not have the product advertised no phone number or address listed on their site ,should have picked that up no reason other than they know they can't be contacted after they get your money. DO NOT TRUST THIS COMPANY.
Acheteur Vérifié
purchased on 07/05/2015
Translated review
1
/5
★☆☆☆☆
I placed my order on 18.01.2015 and paid immediately but never received anything. customer service only got in touch on 4.02.2015 after I had already sent several emails. here is the wording of the email: Sorry for the late reply. I contacted our logistician about your order. I will reply to you as soon as possible with more information. With kind regards The customer service 1001modellbau.de Since then I have heard nothing more from them, although I had sent a few more e-mails, I asked them to send me my money back or the goods. I will never order here again.
Verifizierter Käufer
purchased on 06/04/2015
Translated review
1
/5
★☆☆☆☆
Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.
Verified Buyer
purchased on 30/03/2015
1
/5
★☆☆☆☆
Disappointment I was very disappointed with my experience. First, I waited several weeks before I was told they could not fulfill my order, but I was not told what was not being filled. Then I only ended up receiving four of twelve items I ordered. Store credit given but a lot of time wasted waiting to do a project that I was trying to do. I will look elsewhere next time.
Acheteur Vérifié
purchased on 30/03/2015
Translated review
1
/5
★☆☆☆☆
I live in the Canary Islands Spain and I had to pay 30e for shipping in a private company but they sent it by ordinary mail which has a cost of 890e. I have been ripped off
Comprador Verificado
purchased on 26/03/2015
Translated review
1
/5
★☆☆☆☆
Diorama base received folded and crumpled, straight into the garbage can... Site to avoid
Acheteur Vérifié
purchased on 20/03/2015
Translated review
1
/5
★☆☆☆☆
I will not be ordering from this store again. Ordered on 5.3.2015 in process since 6.3.2015 since then nothing more. You write to support and get no reply. I have never experienced anything so bad. I can only advise against this store.
Verifizierter Käufer
purchased on 13/03/2015
Translated review
1
/5
★☆☆☆☆
I have received your various emails to the effect that my order had been taken into consideration and that the parcel had left, but to date nothing has happened. It was the Tyrrell I was intending to give as a birthday present on March 4, so I hope that the situation will be regularized.
Acheteur Vérifié
purchased on 28/02/2015
Translated review
1
/5
★☆☆☆☆
I PLACED THE ORDER ON 01022015 AND AS OF TODAY 26022015 I HAVE NOT RECEIVED ANYTHING.
Comprador Verificado
purchased on 26/02/2015
Translated review
1
/5
★☆☆☆☆
Order placed on December 17 and to date nothing received!!! First I'm told the item is unavailable, then I'm told my order will be shipped, but I'm still waiting... I ask them for a refund but they're still nowhere to be found. On the other hand, when it comes to sending out promotional e-mails, they're pretty good at sending out almost one per month.
Acheteur Vérifié
purchased on 24/02/2015
Translated review
1
/5
★☆☆☆☆
What a bad idea to have ordered a model as a Christmas present on this site in mid-December! Order in preparation for weeksproduct unavailable then available again package shipped with only a tube of glue...! all this to tell me on January 27 that my order was canceled and that I would be reimbursed to date February 23 the refund has still not been made despite several emails from me.
Acheteur Vérifié
purchased on 23/02/2015
Translated review
1
/5
★☆☆☆☆
What a bad idea to have ordered a model as a Christmas present on this site in mid-December! Order in preparation for weeksproduct unavailable then available again package shipped with only a tube of glue...! all this to tell me on January 27 that my order was canceled and that I would be reimbursed to date February 23 the refund has still not been made despite several emails from me.
Acheteur Vérifié
purchased on 23/02/2015
Translated review
1
/5
★☆☆☆☆
Delivery times of the type""shipped in 2"" are not reliable since in my case this turned into 1 week.... The reason given by 1001Maquette was that their supplier had made a mistake (although I had only ordered in-stock items). 1001Maquette's shipping department doesn't seem to be reactive at all.
Acheteur Vérifié
purchased on 14/02/2015
Translated review