/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Complete kit ordered but on receipt the glue was unusable. Too bad!!! Disappointed as it was a gift for m
Acheteur Vérifié
purchased on 08/11/2017
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3
/5
★★★☆☆
Beautiful model arrived fortunately in good condition but the delivery was not made by hand as announced if the model had been damaged I had no possibility of recourse. Good speed from
Acheteur Vérifié
purchased on 08/11/2017
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2
/5
★★☆☆☆
Ordered on October 10th and still haven't received anything. If I don't receive anything by Monday, I'll have to cancel my order. Otherwise, the customer service team responds quickly and is very attentive. The delivery service leaves something to be desired.
Acheteur Vérifié
purchased on 05/11/2017
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3
/5
★★★☆☆
I think that accepting an order without having the product in stock, making the customer wait several months without warning him and waiting for him to phone (at his own expense in Paris) from Belgium to get an answer, which seems to me to be curious to say the least, is not acceptable. The least you can do is warn the customer as soon as the order is placed and let him know that he will have to wait etc... If I have understood correctly, I will receive my parcel this Monday!
Acheteur Vérifié
purchased on 04/11/2017
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3
/5
★★★☆☆
The shipment took much longer than it was supposed to but otherwise good treatment and the order arrived in excellent condition.
Comprador Verificado
purchased on 02/11/2017
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3
/5
★★★☆☆
Excellent service and customer service very good. In my opinion the only problem is the price. In my opinion a little high. For the rest perf
Comprador Verificado
purchased on 02/11/2017
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3
/5
★★★☆☆
Poor shipping service. I found myself having to drive an extra 5 km in a dense urban environment (I won't draw you a picture...). This spoils the impression of service.
Acheteur Vérifié
purchased on 01/11/2017
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3
/5
★★★☆☆
Between the order and delivery there are 10 days too long for my taste otherwise for the rest nothing to d
Acheteur Vérifié
purchased on 01/11/2017
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3
/5
★★★☆☆
I found the cost of transportation to be expensive.
Comprador Verificado
purchased on 01/11/2017
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2
/5
★★☆☆☆
Poor Order Fulfillment Process Order placed & paid with PayPal 10/3. No communication or delivert by 10/23, when I inquired only to find one item out of stock. Asked for refund to PayPal for that item, got a future sale voucher (fat chance) instead. Got that cleared up, they asked if I still wanted item that was in stock. Cancelled order in frustration, no credit to my PayPal to date, handed it to them for resolution. Customer Service people very nice, polite but company procedures hamper them resolving problems. Ordered from them once before with no issues two years ago, perhaps sales are now so good they can afford to kick a couple customers to the curb.
Verified Buyer
purchased on 01/11/2017
Answer from 1001hobbies
Dear customer, One of the product you ordered could not be ressuplied and we were only informed lately by our supplier about this issue. We apologize for the incovenience, the refund should be issued by tomorrow. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Poor Order Fulfillment Process Order placed & paid with PayPal 10/3. No communication or delivert by 10/23, when I inquired only to find one item out of stock. Asked for refund to PayPal for that item, got a future sale voucher (fat chance) instead. Got that cleared up, they asked if I still wanted item that was in stock. Cancelled order in frustration, no credit to my PayPal to date, handed it to them for resolution. Customer Service people very nice, polite but company procedures hamper them resolving problems. Ordered from them once before with no issues two years ago, perhaps sales are now so good they can afford to kick a couple customers to the curb.
Acheteur Vérifié
purchased on 01/11/2017
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Answer from 1001hobbies
Dear customer, One of the product you ordered could not be ressuplied and we were only informed lately by our supplier about this issue. We apologize for the incovenience, the refund should be issued by tomorrow. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Still waiting for response in knowing if the contents of the confenzione is complete I sent attached email with photos of the contents from an initial phone call very friendly the next day I had immediately received response with attached pictures of the descriptive sheets of the model I purchased for comparison I responded with the above photos still not having received response
Acquirente Verificato
purchased on 30/10/2017
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2
/5
★★☆☆☆
The delivery time is PESIMOUS, BAD AND VERY LATE and does not comply with what it says on their page of delivery in 4 to 6 days. My order took more than two weeks my son and after claiming a lot of times they did not know how to give me answer ¡¡¡¡ The product buy
Comprador Verificado
purchased on 26/10/2017
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3
/5
★★★☆☆
Ordered on Friday 13 Oct and shipped on 15 Oct ?...?.. The deliveryman was supposed to drop it off at the relay point on the 21st and didn't do so until the evening of October 24th -? picked up on October 25th, i.e. 12 days after the order was placed! Delivery times are really too long and the mondial relay tracking system works intermittently. ... Too bad. I'm thinking of changing to another site for my next orders, for c
Acheteur Vérifié
purchased on 24/10/2017
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3
/5
★★★☆☆
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
Verified Buyer
purchased on 24/10/2017
Answer from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.
Acheteur Vérifié
purchased on 24/10/2017
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Answer from 1001hobbies
Dear customer, We will issue a voucher as soon as the product is returned to us so you can make a new order with the item of your choice. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.
Verified Buyer
purchased on 23/10/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 10/10/17, 5 working days after you placed your order, and delivered on the 14/10/17. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.
Acheteur Vérifié
purchased on 23/10/2017
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Answer from 1001hobbies
Dear customer, Your order was sent on the 10/10/17, 5 working days after you placed your order, and delivered on the 14/10/17. This delay corresponds to the information on our website. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
After ordering 8 items on this site, I received the parcel 5 days later by Colissimo. What a surprise to see that I only had half of my order... The delivery note stipulated the total amount of my order. I called 1001 Maquettes to find out if all this was normal, and the advisor promised to keep me informed of what had happened. The next day, with no news, I decided to call again. The logistician calls me a liar... However, the advisor re-ordered the missing items. 5 days later, the post office called to tell me that my parcel had been opened and that there was only one item left. I call 1001 Maquettes again and they trigger a new order... Which turned out to be the right one. 4 weeks for items in stock. My 2-star rating takes into account the professionalism of the call center, but its
Acheteur Vérifié
purchased on 22/10/2017
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3
/5
★★★☆☆
The delivery packaging (bubble envelope in my case) is not suitable. The poster included in the order is crumpled, and a brush hair protector escaped during handling of the envelope, damaging the poster.
Acheteur Vérifié
purchased on 21/10/2017
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3
/5
★★★☆☆
Interview with customer service: quick response, delivery not on time. DéÃ
Acheteur Vérifié
purchased on 20/10/2017
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3
/5
★★★☆☆
To date I still have not received my order Thank you for your feedback Cdlt
Acheteur Vérifié
purchased on 17/10/2017
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2
/5
★★☆☆☆
Orders always take a long time to arrive, and this isn't the first time I've reported this.
Acheteur Vérifié
purchased on 17/10/2017
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2
/5
★★☆☆☆
The delivery only took place a week after the agreed date. This was already annoying as the delivery time was the decisive argument when choosing the online store. In addition, no information was provided about the delay and tracking via the 1001 Modellbau website did not work either. When I asked about the delay and the problems with tracking the order, all I got back was a standard text saying "I always try to satisfy customers as quickly as possible". However, the goods finally arrived (far too late) and are in order. After all. Response to the seller's reaction: The order was placed on 24.09. and was paid for directly via PayPal (I have the order confirmation). The delivery on 07.10. therefore took place 13 days after the order. Much later than stated.
Verifizierter Käufer
purchased on 15/10/2017
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3
/5
★★★☆☆
Delivery time not respected. Indicated on the site as 2 in stock. Not being delivered after a telephone contact we learn that this reference was not available. Birthday postponed by
Acheteur Vérifié
purchased on 15/10/2017
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3
/5
★★★☆☆
Price too high
Acheteur Vérifié
purchased on 12/10/2017
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2
/5
★★☆☆☆
No follow-up from the seller to the preparer, and in the end the order is not complete and no credit note is issued. I'm losing money
Acheteur Vérifié
purchased on 11/10/2017
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3
/5
★★★☆☆
Delivery in 2 weeks and 2 days Product much smaller than recognizable in the picture
Verifizierter Käufer
purchased on 08/10/2017
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3
/5
★★★☆☆
Took a little longer.
Verifizierter Käufer
purchased on 08/10/2017
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2
/5
★★☆☆☆
The delivery time was extremely long. (14 days) The item leaves a lot to be desired. The best thing are the stickers. In my opinion, the model is not worth the money. I would definitely not buy it again.
Verifizierter Käufer
purchased on 07/10/2017
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