/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Lack of communication due to stock shortage. 15 days for an order is a long time
Acheteur Vérifié
purchased on 13/12/2017
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2
/5
★★☆☆☆
For 15 days I'm still waiting for my order !!! At least 10 reminders and no response!!!! I would never recommend 1001 maquette
Acheteur Vérifié
purchased on 13/12/2017
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3
/5
★★★☆☆
Delivery in the time indicated but gift package ordered and paid and not made
Acheteur Vérifié
purchased on 11/12/2017
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2
/5
★★☆☆☆
Placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!
Verified Buyer
purchased on 10/12/2017
Answer from 1001hobbies
Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team
2
/5
★★☆☆☆
Placed an order November 20th placed an order November 20th. Goods in stock, but I have yet to receive them, today is December 10th. My payment when through right away as order was confirmed. email saying order confirmation & processed & preparation on dec 30th. Still nothing, I used order number to check for it, and was informed no order has been placed. Still waiting!!!
Acheteur Vérifié
purchased on 10/12/2017
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Answer from 1001hobbies
Dear customer, According to the tracking your order has been delivered to reception on the 8th of December. Please check with your neighbor or janitor. Best regards, The 1001Modekits Team
2
/5
★★☆☆☆
As of today I have not received my order nor do I have any news of when I will receive it. I received an email on December 1st telling me that the order was being delivered. Today is the 9th and I have not received my order.
Comprador Verificado
purchased on 09/12/2017
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3
/5
★★★☆☆
For my first order, I'm satisfied with the equipment I bought. The only complaint I have is that you deliver within 24 hours, but I waited 8 days and sent a complaint by e-mail. My second complaint is that the labels on your products are all in Japanese, so there's no explanation of how to use them. Lastly, you practically force me to place a €59 order to benefit from free delivery. Why not offer a small package price, for example: paint brushes. So three points for improvement, but I
Acheteur Vérifié
purchased on 09/12/2017
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2
/5
★★☆☆☆
They don't respect delivery they say 34days but a month passes I don't buy anything in this site anymore
Acquirente Verificato
purchased on 09/12/2017
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3
/5
★★★☆☆
See delivery times
Acheteur Vérifié
purchased on 08/12/2017
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3
/5
★★★☆☆
Packaging ripped on arrival.the shipping costs are not in line with the quali
Acheteur Vérifié
purchased on 08/12/2017
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2
/5
★★☆☆☆
Given the price, the sails could have been made of fabric instead of paper. What's more, the 10-day delivery time...
Acheteur Vérifié
purchased on 08/12/2017
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3
/5
★★★☆☆
Very long shipping time (more than 3 weeks) with no information about the reason (missing product) and no alternative proposed... Refund in the form of a credit note, but not including shipping costs for a new order... Several messages informing of product availability, but a site that refuses orders for a product considered to be out of stock... An efficient hotline that did its utmost to find a solution to this problem.
Acheteur Vérifié
purchased on 08/12/2017
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2
/5
★★☆☆☆
Very good site with promotions to follow regularly dispatch on time for my order a JEEP Willys Dragon 16 . RAS on the other hand I was able to realize that the price was very overvalued with 221 euros whereas in basic price it is with 150 euros on other sites to see less expensive with promotion how can one justify such a p
Acheteur Vérifié
purchased on 05/12/2017
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3
/5
★★★☆☆
When ordering When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.
Verified Buyer
purchased on 05/12/2017
Answer from 1001hobbies
Dear customer, The image can indeed be misleading. We apologize for the inconvenience. As a compensation, we are happy to offer you a discount on your next order. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
When ordering When ordering, the image was misleading as it showed two bottles of Tamiya Airbrush Cleaner side by side for no other reason it seems than to suggest that you would get two for the price. Of course only one item arrived and when calculating postage and packing then the item was quite expensive.
Acheteur Vérifié
purchased on 05/12/2017
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Answer from 1001hobbies
Dear customer, The image can indeed be misleading. We apologize for the inconvenience. As a compensation, we are happy to offer you a discount on your next order. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Delivery times far too long
Acheteur Vérifié
purchased on 04/12/2017
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3
/5
★★★☆☆
I am a new customer and this was my 1st order. As for satisfaction, well, I'm disappointed with the time taken between my order and the preparation of the parcel: 6 working days. Order placed on the morning of 1011 (01:00 am) and preparation and dispatch of the parcel on 1711. (I'm not counting Saturdays because I don't know if you work on Saturdays. If not, one more day) Worried on the morning of 17 I sent a better to ask if there was a particular concern ... and as luck would have it the same evening the package was sent. I have a request that customer service has not answered = Can you inform the customer by email when there is a supply problem with an item? I have read other comments and I see that the problem of speed in processing orders is recurrent. Côte positif' I will recommend your site because the choice is varied and of good quality, hoping that the shipping service will be more reactive. It's better to receive items before a birthday ....
Acheteur Vérifié
purchased on 04/12/2017
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3
/5
★★★☆☆
The contacts, the orders and the help have been very satisfactory. The delivery system leaves something to be desired. I had to travel 30 kms to pick up my order at the relay point. Best regards Pau
Acheteur Vérifié
purchased on 01/12/2017
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2
/5
★★☆☆☆
Supply lead times too long...when the product is not in stock, the customer has no information and waits for his order. I don't think it's up to the customer to follow up, but up to you 1001 Maquettes to keep him informed of new deliveries.
Acheteur Vérifié
purchased on 30/11/2017
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2
/5
★★☆☆☆
Delivery time is completely unacceptable. Packaging looks used.
Verifizierter Käufer
purchased on 29/11/2017
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3
/5
★★★☆☆
The order took 17 days to arrive. I think that is excessive
Comprador Verificado
purchased on 28/11/2017
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3
/5
★★★☆☆
Took almost three weeks for kit to … Took almost three weeks for kit to arrive. A telephone call to the number quoted on site and a request for a call-back produced no results as did a follow-up e-mail. The aircraft arrived eventually and was fine but customer relations could do with a review.
Verified Buyer
purchased on 28/11/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 20/11/17, 6 working days after you placed your order, and delivered on the 24/11/17. This delay corresponds to the information on our website for the item you ordered. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
Took almost three weeks for kit to ... Took almost three weeks for kit to arrive. A telephone call to the number quoted on site and a request for a call-back produced no results as did a follow-up e-mail. The aircraft arrived eventually and was fine but customer relations could do with a review.
Acheteur Vérifié
purchased on 28/11/2017
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Answer from 1001hobbies
Dear customer, Your order was sent on the 20/11/17, 6 working days after you placed your order, and delivered on the 24/11/17. This delay corresponds to the information on our website for the item you ordered. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
Fast order placement but delivery a bit long!
Acheteur Vérifié
purchased on 26/11/2017
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2
/5
★★☆☆☆
Large and extensive range but unfortunately.... I had to wait almost a month for a letter (1 decal sheet). What's more, it didn't come in the form of a letter but in a parcel which I also had to collect from the post office. I have already mentioned the long delivery times several times. Regardless, this criticism is ignored. The delivery service is simply unprofessional.
Verifizierter Käufer
purchased on 25/11/2017
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2
/5
★★☆☆☆
115481 Placed on 11/01/2017 20:04:50 115481 Placed on 11/01/2017 20:04:50 As of this writing I am still waiting for this order to arrive. I realize 1001 Modelkits has no control of the postal system so technically I cannot hold them at fault for this large delay. However, after seeing many complaints about orders not being received at all or seriously delayed I would expect that 1001 Modelkits would make other arrangements to insure the best possible customer service. I believe most customers would pay an extra fee for some trackable shipping service that would hopefully avoid these types of situations. Postscript...the order arrived the afternoon that I posted this review. Thanks!
Acheteur Vérifié
purchased on 25/11/2017
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Answer from 1001hobbies
Dear customer, You should receive your order very soon. Unfortunately the delay is often quite long for letters as we ship from France. We are currently looking for other shipping options to ensure better tracking but keeping the costs as low as possible. We apologize for the inconvenience. Don't hesitate to contact us again by the end of next week if there is still an issue. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
115481 Placed on 11/01/2017 20:04:50 115481 Placed on 11/01/2017 20:04:50 As of this writing I am still waiting for this order to arrive. I realize 1001 Modelkits has no control of the postal system so technically I cannot hold them at fault for this large delay. However, after seeing many complaints about orders not being received at all or seriously delayed I would expect that 1001 Modelkits would make other arrangements to insure the best possible customer service. I believe most customers would pay an extra fee for some trackable shipping service that would hopefully avoid these types of situations. Postscript...the order arrived the afternoon that I posted this review. Thanks!!
Verified Buyer
purchased on 25/11/2017
Answer from 1001hobbies
Dear customer, You should receive your order very soon. Unfortunately the delay is often quite long for letters as we ship from France. We are currently looking for other shipping options to ensure better tracking but keeping the costs as low as possible. We apologize for the inconvenience. Don't hesitate to contact us again by the end of next week if there is still an issue. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Took a long time to get my order ordered on 511 and received on 171
Acheteur Vérifié
purchased on 20/11/2017
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3
/5
★★★☆☆
I'm a bit disappointed, but the problem was solved fairly quickly. For example, regarding the stock on the website. I ordered an item which was available in stock but which was not dispatched within a few days as indicated. But I'd still recommend them, as the team did their utmost to sort it out, and many thanks for the wide choice of good quality models.
Acheteur Vérifié
purchased on 19/11/2017
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3
/5
★★★☆☆
I placed the order on a Sunday in the evening. I selected ""prepayment"" as the payment method. On Tuesday afternoon, less than 48 hours after placing the order, I received an e-mail from the retailer with a payment reminder. With all due respect, I think it would be appropriate and fair if the retailer gave the customer a little more time to process the payment, even with prepayment. After all, the usual bank transit times must also be taken into account. In return, the retailer did not seem to be in a particular hurry to send the goods, especially when the money is already in his account. Although a delivery time of only a few days was stated, delivery took almost two weeks. Only a friendly reminder to deliver the goods now got things moving. The retailer then sent the goods by DHL parcel. However, the item I ordered was flat and fitted into an A-4 envelope without any problems. It could therefore also have been sent by maxi letter (with the option of registered mail). Firstly, this would have saved shipping costs and secondly, I wouldn't have had to sacrifice an entire day waiting for the parcel carrier. Unfortunately, I cannot yet provide any information about the item itself as the construction of the Bismark is not expected to take place until spring 2018. First the aircraft carrier ""Graf Zeppelin"" will be started.
Verifizierter Käufer
purchased on 16/11/2017
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