/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Deadlines not met Platform not responsive
Acheteur Vérifié
purchased on 08/08/2023
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1
/5
★☆☆☆☆
I do not recommend this site, my order was badly prepared, a product not delivered although in stock, the other products incomplete, delivery times not respected, I had to return my incomplete order and be refunded by PAYPAL, I advise you to use this method of payment in case of problems with them. They are unreachable on the phone and don't always answer quickly, or even forget to send you their replies. Added to this is a billing error, inaccurate total and a wrong parcel number, making tracking impossible! We wish you good luck!
Alain P.
purchased on 06/09/2023
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1
/5
★☆☆☆☆
Extremely long delivery time, ordered 24ml bottles and received 18ml. Very slow response.
David V.
purchased on 02/09/2023
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1
/5
★☆☆☆☆
Contacted via email via customer service to ask where the item is I didn't know it had to come from France but then you get such a blunt and rude response . I have pointed out to them that I am not enamored with their response . So would like to file a complaint at this point!
Melanie T.
purchased on 08/09/2023
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1
/5
★☆☆☆☆
On August 5th I placed an order for Evergreen paints and squares. Does anyone think I would have done it if I had known it was going to arrive on September 13th? The shipment must have been sent by turtle courier, it took 10 days for the package to arrive in Paris to Spain. It took 10 days for the package to get from Paris to Spain. I don't think I will ever buy from them again.
Jose Manuel M.
purchased on 05/08/2023
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1
/5
★☆☆☆☆
First and last time I order on this site
Tommaso M.
purchased on 28/08/2023
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1
/5
★☆☆☆☆
Do not answer mails.Question regarding discount code not working.Product in shopping cart spontaneously increased in price too.It was not a promotional product.I hesitate to order again....
Geverifieerde Koper
purchased on 14/05/2023
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1
/5
★☆☆☆☆
I would not recommend the purchase: I made the purchase, a week later I received by mail the status of the order indicating that it would arrive in a few days. Unfortunately a month later it had not arrived. Along the way there were more than 5 unanswered emails from 1001hobbies. Better choose other suppliers.
Comprador Verificado
purchased on 04/08/2023
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1
/5
★☆☆☆☆
I waited more than two weeks for my order to be taken into account, then it arrived a few days later, and in the end I didn't get everything I ordered: 3 items out of the 5 basic items, instead of taking a larger box, it will be in two packages.
Arnaud C.
purchased on 28/08/2023
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1
/5
★☆☆☆☆
Order received after 5weeks in damaged package after several mails about delay and 1 mail that my address was unknown.contents pa.kket was not damaged
John F.
purchased on 08/08/2023
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1
/5
★☆☆☆☆
This company did not ship my order until a month after it was ordered. It was only when I requested to cancel the order as I had to order from somewhere else that they decided to ship it out!
The customer service team were not good or helpful.
Lucie B.
purchased on 10/07/2023
1
/5
★☆☆☆☆
Love the product it just took so long!!
Billy-jo P.
purchased on 14/07/2023
1
/5
★☆☆☆☆
Wanna waste your time with customer service barely replying? Plz buy from them then bc I bought an item from them and haven’t received it ever since and it was back in April haha love that
Verified Buyer
purchased on 14/04/2023
1
/5
★☆☆☆☆
I am very unhappy because I have not received my order after one month but you did charge it.
Comprador Verificado
purchased on 05/08/2023
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1
/5
★☆☆☆☆
Did not receive my package (it was shipped to Germany with LaPoste, where can that be?) no response to the support ticket , no one answers the phone.... never buy anything from here again!
Verifizierter Käufer
purchased on 28/08/2023
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1
/5
★☆☆☆☆
My experience was quite bad. Before buying the product I asked for information to make sure, in addition to taking time to satisfy the mail since by phone impossible, they tell me one thing and then send another (I have it all in writing).
They take a long time to serve order and now to return a thousand laps since obviously they have not sent me what they said it was .... sorry but in my case I can not say anything good about them.
Comprador Verificado
purchased on 31/07/2023
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1
/5
★☆☆☆☆
I ordered some paints, which were available at the time I placed the order, the shipment was delayed because 1 then 2 items were missing, so the shipment took a long time, but was still well packaged, except that, I don't know why, they stuck labels on the paint cans, and it was no longer possible to read the reference, so yes, I know the difference between white and black, but I ordered several shades of brown, and frankly I'm having trouble finding the right references, even with a color chart, I would have bought 1 time from them
Acheteur Vérifié
purchased on 16/08/2023
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Answer from 1001hobbies
Hello Sir, We're passing this information on to our suppliers right away, as we've been informing them of this problem several times now. Unfortunately, these are mandatory standards, which is why it's complicated to have them changed! We apologize for the inconvenience. Please accept our sincere apologies. Good day 1001Hobbies
1
/5
★☆☆☆☆
Crazy site and they made a mistake in the delivery address. Very bad store to flee from....
Acheteur Vérifié
purchased on 18/08/2023
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Answer from 1001hobbies
Hello Sir, We are not responsible for the information you provide on the site when placing your order. The addresses are transmitted to our logistics depot as they are, and we do not change anything. We would like to thank you for your very useful opinion, which helps us to improve the quality of our site every day! @soon at 1001hobbies.
1
/5
★☆☆☆☆
Battery came late and did not work….. with a dead battery
Verified Buyer
purchased on 17/07/2023
1
/5
★☆☆☆☆
I placed an order and only received a third of it, as the rest was unavailable... what's more, some of the figurines I ordered were packaged in the wrong way and the packaging was damaged (despite my note in the comments to pack carefully and not to bend the tabs on the boxes). Only the customer service lady I spoke to on the phone was very understanding and helpful. Well done to her, because the rest is unsatisfactory...
Acheteur Vérifié
purchased on 25/04/2023
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1
/5
★☆☆☆☆
Website made out they were a British site by charging in GBP and posting a U.K. number. The total cost included VAT. Found later they were based in France and the VAT was French tax. Ended up paying 40% as HMRC charged another 20% on arrival. HMRC told me as the product was sold and exported to U.K. it should not have been subject to French tax. Told the company but not answer. Please be aware before buying from this company.
Verified Buyer
purchased on 14/04/2023
1
/5
★☆☆☆☆
Today is 8/23/23 and I have not received my Futaba antenna. It was o ly $30.00 or but still. When I contacted the company I was told I shipped it cheap way so it could not be traced. Guess I'm the money. Customers....BEWARE!!!
Verified Buyer
purchased on 15/07/2023
1
/5
★☆☆☆☆
The product is missing parts, has paint residues and the box is open, and it has taken 15 days to arrive.
Comprador Verificado
purchased on 06/08/2023
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1
/5
★☆☆☆☆
The products really aren't that great. There's tape on the joints and the plastic is really light. As for service, when you mark a product in stock, you shouldn't have to wait two weeks for delivery. We need to improve on this last point.
Acheteur Vérifié
purchased on 23/07/2023
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1
/5
★☆☆☆☆
It does not protect products during transport
Acheteur Vérifié
purchased on 11/07/2023
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1
/5
★☆☆☆☆
I strongly advise against this site: the product purchased never arrived and customer service doesn't even reply - or, when they do reply, it's to knowingly give false information (e.g., to make people believe that they've received the item and that it will be shipped soon) and then to postpone the next shipping date once again... In short, a scam to be avoided unless you want to waste time and money!
Acheteur Vérifié
purchased on 17/07/2023
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1
/5
★☆☆☆☆
Out of stock not notified prior to purchase. I've seen several notices after buying notifying this. When I bought a figurine, I told myself that I would exceptionally take a direct home delivery and pay a little more so that it would be quick (for a birthday). Result: Order received a little over 2 weeks later, even though the delivery date was ANNOUNCED at the time of purchase, a few days later. I don't recommend this site and won't buy anything from it again.
Acheteur Vérifié
purchased on 09/07/2023
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1
/5
★☆☆☆☆
The client service did not respond by phone as well as no answer via web site forms. Even thought there is a great product catalog, description I am doubt I will ever try this webshop again.
Geverifieerde Koper
purchased on 16/07/2023
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1
/5
★☆☆☆☆
Goods were broken. All glass bottles. I sent photos. But I still had to send everything back. It all took weeks. Then one product was no longer available. I never received the remaining amount! Despite a request. Communication is the worst. Once a problem arises here, everything is pointless.
Verifizierter Käufer
purchased on 16/06/2023
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1
/5
★☆☆☆☆
I received my last order very late. Deliveries are much faster from E Bay and AMAZON. I will not buy from you again.
Acheteur Vérifié
purchased on 30/06/2023
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