/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Took a long time to get the product but was well packed and everything else was good
Kevin W.
purchased on 30/05/2024
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Answer from 1001hobbies
Thank you for your feedback! I'm sorry it took a little longer for you to receive the product, but nice to hear it was well packed and everything else was fine.
2
/5
★★☆☆☆
I was not warned that it would be cretrasaria
Francisco E.
purchased on 19/06/2024
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Answer from 1001hobbies
We regret that we did not inform you about the delay. We have offered you a credit note so that you can make a new purchase. If you would prefer a refund, please reply to the email we sent you. Thank you for your understanding.
3
/5
★★★☆☆
It did take a bit long for me to receive the package.
Bert W.
purchased on 14/06/2024
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Answer from 1001hobbies
Thank you for your feedback! I'm sorry to hear that it took us a little longer to receive your package, but we'll do better next time.
3
/5
★★★☆☆
Correct delivery. quality of 2 modeling models is slightly less.
Patrick W.
purchased on 28/05/2024
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Answer from 1001hobbies
Thank you very much for your feedback. We're glad to hear that the delivery was correct, but we're sorry to hear that the quality of the two models was a bit off. If you need help finding a replacement or a solution, please let us know via email. We are ready to help you and want to make sure you are satisfied with your purchase.
2
/5
★★☆☆☆
I have claimed a wrong order and they have done nothing to solve it. They have given me a lot of time and nothing else.
Silvino G.
purchased on 11/04/2024
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Answer from 1001hobbies
Sorry to hear that! We are awaiting the return of your order and remain at your disposal by email to solve this problem. Thank you for your patience and understanding.
3
/5
★★★☆☆
#NAME?
Jean-louis R.
purchased on 30/05/2024
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Answer from 1001hobbies
We are aware that delivery times can sometimes be longer, especially for certain products that are shipped within several weeks. We appreciate your understanding and thank you for your patience. Thank you for your feedback! We hope to see you soon!
3
/5
★★★☆☆
Says on site,in stock (every day when I look) yet 7 days wait .have to log in to see how and what .only think June 21 delivery .No mail or anything of time or so .too well you have to leave e,mail ..But he is here
Marcel S.
purchased on 14/06/2024
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Answer from 1001hobbies
We are sorry to hear that your order was delayed, even though the product was in stock on our website. We understand how frustrating this can be. We have just sent you an email with a link for tracking your order. We will do our best to make sure your order is delivered as soon as possible. Thank you for your patience and understanding. Kind regards
3
/5
★★★☆☆
Everything went well, except for one product that I have not yet received and that I expect to receive shortly.
Jorge H.
purchased on 18/05/2024
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Answer from 1001hobbies
Thank you for your comment. We are glad to hear that all is well. We are sorry for the delay with one of the products. We are doing our best to get it to you as soon as possible. Please don't hesitate to contact us if you have any questions or need more information, see you soon and thank you for your patience!
2
/5
★★☆☆☆
The slowest package I've ever had A shame and very little tracking Crying for tracking news
Samih L.
purchased on 14/04/2024
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Answer from 1001hobbies
We are sorry for the delay you have experienced with your parcel. We confirm that the parcel has been delivered. We will take the necessary steps to improve our email tracking so that you are better informed in the future. Your satisfaction is important to us, and we thank you for your patience.
3
/5
★★★☆☆
The delivery time was quite long, then turns out a product could not be delivered. Instead of simply refunding the undelivered item, the seller apparently works with a voucher to use on a subsequent order. A not very customer-oriented and old-fashioned system that only serves to benefit the seller himself.
Bram U.
purchased on 21/05/2024
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Answer from 1001hobbies
Thank you for your feedback. We understand your disappointment with the delivery time and the undelivered product. We apologize for the inconvenience. If you would prefer to receive a refund instead of a credit, please email [email protected]. We will process your request as soon as possible. Kind regards
3
/5
★★★☆☆
On the website, the illustration does not correspond to reality. The box is different.
Hervé B.
purchased on 06/06/2024
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Answer from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] with photos so that we can rectify the situation. We are sorry that the illustration on the site does not correspond to the reality of the box received.
3
/5
★★★☆☆
In process, in stock as of 11/06 : ALFA-ROMEO GIULIA QUADRIFOGLIO RECEIVED , English green satin enamel paint 364 - In stock NOT RECEIVED
JosÉ Antonio A.
purchased on 30/05/2024
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3
/5
★★★☆☆
The parcel arrived within a reasonable time but was in poor condition.
Thomas P.
purchased on 26/05/2024
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2
/5
★★☆☆☆
The product sold does not correspond to what we want to buy because the presentation photo does not match. When the soap, it seems non-existent!
Philippe P.
purchased on 21/05/2024
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3
/5
★★★☆☆
It took a long time
José Antonio N.
purchased on 06/05/2024
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Answer from 1001hobbies
My apologies for the delay in delivery. I am pleased that your order has been delivered.
3
/5
★★★☆☆
Good site, long delivery times
Frison G.
purchased on 06/05/2024
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3
/5
★★★☆☆
Difficulty in the presentation of the model's realization. Not very explicit and not very clear. Too bad!!!!
Daniel D.
purchased on 04/06/2024
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3
/5
★★★☆☆
Quality products, user-friendly site and fast delivery. However, the soap is not up to scratch, taking over 6 months to obtain a missing part on an order.
Mathieu W.
purchased on 10/05/2024
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3
/5
★★★☆☆
It was not clear on the website that the item was out of stock and had yet to arrive from abroad. The promised arrival date was far from being met because of this.
Trienke D.
purchased on 24/05/2024
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Answer from 1001hobbies
Thank you for your comment and our apologies for the inconvenience. Your experience helps us to improve our service.
3
/5
★★★☆☆
....
Joanna D.
purchased on 28/04/2024
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3
/5
★★★☆☆
Very high prices, but you can find things you can't find anywhere else....except in England, where they buy. After a difficult start to the order, everything worked out, thanks to their commercial quality>.
Thierry B.
purchased on 27/05/2024
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Answer from 1001hobbies
Thank you for taking the time to share your review! We're delighted to hear that you've found unique items here that can't be found elsewhere. We do our best to offer a special selection, even if that sometimes means slightly higher prices. 🇬🇧️ We're also glad that your experience ended well, thanks to our sales team. Your satisfaction is our priority, and your feedback helps us to constantly improve. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thank you again for your understanding and trust.
3
/5
★★★☆☆
The site and ordering went smoothly,shipping however was not as good.
David V.
purchased on 30/05/2024
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2
/5
★★☆☆☆
I was told there was a one week delay. I was 3 weeks late, without an item that was to be an anniversary gift.
Kiran P.
purchased on 06/05/2024
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3
/5
★★★☆☆
Fast delivery after ordering. Small hitch: the deliveryman couldn't find my letterbox, he was too in a hurry to wait 1 minute (stopwatch in hand), put my parcel on the letterboxes and it was stolen in less than 10 seconds (the time it took me to get down in the elevator).
Clémence B.
purchased on 04/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Disappointed, labels stuck on the jars we can't see ref: de la peinture!!!!!!!!!!!!
Henri S.
purchased on 20/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Delivery took quite long ( no communication about it ) - Other than that everything okay - Well Packaged too !
Rene V.
purchased on 07/05/2024
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3
/5
★★★☆☆
No clarity when package receipts would arrive, delivery date kept getting pushed back.Finally received package well packed, but took week.
Rob V.
purchased on 29/04/2024
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3
/5
★★★☆☆
Error on an ordered article, a reference of paint was delivered instead of the one I had ordered, no refund but a credit of 5 €...not great, it just covers the shipping costs.
Jerome L.
purchased on 27/04/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
In my experience. On the website the specifications of the product are given loosely. I happened to buy a board game but it was not in Italian, but French. I wanted to make the return but on the site I couldn't find the page for that.
Marco C.
purchased on 01/05/2024
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3
/5
★★★☆☆
I was a bit scared because my parcel was notified as having been picked up by the recipient at my Relay point, which I hadn't done. When I got there, of course, my parcel was nowhere to be found, but fortunately another bookseller/point relay called to tell me that if I didn't come to collect my parcel, it would be sent back to the sender. I went straight there and luckily it was my order. I'm not pointing the finger at the website, but at the delivery companies, who are more and more often making a mockery of things. But all's well that ends well in my case.
Geoffrey P.
purchased on 05/04/2024
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Answer from 1001hobbies
Thank you for taking the time to share your experience with us. We're sorry to hear about the inconvenience you experienced with the delivery of your package. We fully understand your frustration with this stressful situation. However, we would like to reassure you that we take the quality of our service very seriously and work closely with our delivery partners to minimize such incidents. We will pass on your comments to the delivery companies concerned in order to improve this process. We're delighted that everything went smoothly and that you were finally able to collect your order. Your satisfaction is very important to us and we hope that this kind of problem will not occur again in the future. Thank you again for your understanding and patience. Please don't hesitate to contact us if you need any help or have any other questions.