Reviews 1001hobbies

I don't usually have problems with my orders from 1001 Hobbies, but this order took 48 days to arrive. I think this is a one-off error that won't happen again and I hope that the missing products from my order will arrive later.

I would like to receive all my paid goods !

Delivery times not respected

The delivery times announced were not respected. Otherwise, nothing to say about the products and prices.

1 month wait and 1 product missing from order

Delivery time too long

Because I sent an e-mail and got no reply????

After waiting longer than expected, 1 half has arrived. The other half I don't know when it will arrive.

Website is full of goods that are not available. After waiting a few months, at least I got my money back.

An order didn't get to me too long wait x shipping no chance to talk to you.

Had I not done the follow-up myself I would not have my order yet. Second time. Don't think I will order from 1001 hobbies again.

Delivery took longer than indicated. When I called, representative was friendly and helpful yet it took still longer than they said on the phone. In the end, I did get my order in good fashion.

My order according to information I would receive it on September 16, we are at 18 and according to the tracking that indicate me takes travel in the centers of Madrid, Barcelona, Valencia, Benavente and in some cases it appears as several times. Yesterday at 22:00 hours it appeared again in Madrid. Understand that I can not have a good opinion of the service, be "fault" of whoever it may be. The reasons I do not know, but do not give estimated arrival information. It is not for the non-arrival of the product, but for the "movements" that they reflect. At least 4 locations as indicated by the tracking. My previous experience was pretty good, now about this one I can't say the same. I am sorry.

I am always satisfied since the beginning of 1001hobies parcel delivered to my home neat and well packaged with cardboard boxes paper aside that 2 days after having especter the miniature I noted a slight default of plastic molding on the arm of the excavator I tell you this is to improve the control service before shipment because I am a customer who likes things that arrive well done and correct I thank you very much answer me my opinion otherwise I do not regret since the beginning I thank you very much for answering my questions, otherwise apart from this I don't regret it since the beginning I'm a happy customer my parcels always arrive at my home no problem with the post office good continuation for the supplier deadlines which is respected during my second order with you and also shipping time which is super fast.

Big delivery problem: products delivered to a relay address that no longer exists when they should have been delivered to my home as specified in my order.

Fast delivery.but you're still an expensive site overall for 1/72 figures (compared with other French and foreign sites).

Delivery time not as advertised. Unpleasant customer service, since we are dealing with a computer and not a physical person; as a result, my request for information could not be met.

Package was open on arrival

Unfortunately the packaging was torn and the boxes damaged, as there was no protection to block the boxes during transport. Fortunately, nothing was missing. A little disappointed with this order.

Very difficult communication with the site following an incomplete parcel, call which refers to the mail, several mails sent with only one answer then more answers following this mail. Problem still unresolved after several weeks.

Lack of description on box Too much paint missing to buy

I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...

Delivery too long (3 weeks). Better to go in store.

Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.

Payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused

This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.

Delivery times too long. But above all, very disappointing Castorland puzzles: the pieces are far too small.

Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed

My initial order was dated 30/06 , and not 24/07 as mentioned by your services ... 1 gift that never arrived on time, because of an unscrupulous deliveryman ... the parcel arrived (FINALLY) on 29/07, delivered (fortunately) by another transport company ... but no gift wrapping, even though I had paid for this service ... so, rather a bad experience, as far as we're concerned

The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.

I found the preparation time for my order very long.

I ordered from Germany and have received the goods [not yet unpacked - but I'm assuming the best 🙂 ] The price for the product on the website was in line with the competition. What bothered me, however: a) It was nowhere obvious to me that shipping from France would be involved. b) An inquiry to customer service was answered after 5 days, but that wasn't the most child-friendly answer either. c) My order then arrived with a good week's delay (after a 10-day wait). So all in all, at least it worked. But really good is different. The customer experience is probably different again in France, but I think it's still a bit difficult to ship to Germany.

Product protection still too weak no padding no bubble wrap, but I've already pointed this out, hoping that one fine day this will change ... maybe one day 😀

Delivery time a little "long". If certain supplies have a reputation for taking a long time, let the customer know before he places the order! Typical case of an item "out of stock"! No legitimate cause for impatience. Have a nice day.

Delivery complete but in two instalments because some items were delivered later than advertised. Communication on the subject initiated by myself. The problem is undoubtedly linked to a particular brand and does not reflect the competence of the products actually in stock. In the future, for this brand, I will look at the historical distributors.

I'm not giving my opinion because: I'm waiting for a 3-blade propeller for Me109 Always promised never received. I'll have to go to another site.

The only site where I found the book I was looking for. Very fast shipping. However the book is damaged at the corners, this was not specified on the card. I don't think it happened in transit. It's a pity, it should have been specified.

I ordered it and paid for it, then my payment was not verified, I could order it again but it was more expensive than on offer. I then left it and ordered elsewhere and then apparently it worked with the payment and I now have two. All in all, the order tracking and communication is not good. I won't order anything else, sorry, you have to improve. I won't use the €5 voucher after my complaint.

Last week the delivery man came to my house. This week, he claimed he couldn't deliver the package even though I was there. The people at colis privé act in bad faith. As a result, I had to lose a day and go to the relay point, even though I paid for home delivery. Very disappointing.

Waiting as the Citroën kit is missing a part