/5
★★★★☆
based on 37268 reviews published
★★★★☆
based on 37268 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I had ordered on 1612 a model for a christmas gift by paying the fast delivery service and by paying the gift wrapping option ...in total the package arrived on 2612 and no gift wrapping !!!!! so very disappointed I will not order anymore on this site
Acheteur Vérifié
purchased on 27/12/2014
Translated review
1
/5
★☆☆☆☆
I placed my order for a model in stock on November 31 and paid on 03122014. Free delivery only shipped on 1212. I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient? Further to your answer I modify my note because I remind you that you have me a voucher for a free delivery so your services have posted by courr
Acheteur Vérifié
purchased on 26/12/2014
Translated review
1
/5
★☆☆☆☆
I placed my order for a model in stock on November 31 and paid on 03122014. Free delivery only shipped on 1212. I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient? Further to your answer I modify my note because I remind you that you have me a voucher for a free delivery so your services have posted by courr
Acheteur Vérifié
purchased on 26/12/2014
Translated review
1
/5
★☆☆☆☆
When I ordered the Leonardo da Vinci models, your site said they were made of wood, but they're actually made of plastic. So they're expensive for plastic
Acheteur Vérifié
purchased on 25/12/2014
Translated review
1
/5
★☆☆☆☆
Order placed on December 13th Payment accepted on the 15th but still not received on the 24th Thank you Obliged to buy another game for tonight How can I get my money back?
Acheteur Vérifié
purchased on 24/12/2014
Translated review
1
/5
★☆☆☆☆
WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier
Verified Buyer
purchased on 23/12/2014
1
/5
★☆☆☆☆
Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.
Verified Buyer
purchased on 23/12/2014
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
1
/5
★☆☆☆☆
Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
1
/5
★☆☆☆☆
I ordered a maréchal d'Empire statuette that looked very good in the photo. I received an unidentifiable figure in raw resin and as a spare part. I was so angry that I couldn't even react at the time! This statuette was a Christmas present, so I'm disappointed! Not only will I never order from this site again, but with the publicity I've given it, a lot of other people have also been disappointed.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
1
/5
★☆☆☆☆
At the beginning I ordered it was simple but they promised me 4 to 5 days and it's been 10 days that I'm waiting for the parcel that was supposed to be delivered to the Auchan closest to me. So here's my opinion on this
Acheteur Vérifié
purchased on 23/12/2014
Translated review
1
/5
★☆☆☆☆
WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier
Acheteur Vérifié
purchased on 23/12/2014
Translated review
1
/5
★☆☆☆☆
After ordering an available product at the beginning of December, I made several reminders and finally found out that there was a problem with the supplier. Not being able to have the order for Christmas, I asked for a refund. Miraculously, I was told that the order was being prepared and would be dispatched shortly. Unfortunately the only thing that arrived was a free tube of glue with the order. Now I'm waiting for a full refund but no news.....
Acheteur Vérifié
purchased on 23/12/2014
Translated review
1
/5
★☆☆☆☆
Hello, this concerns an order I placed and confirmed on 1112 (7am) for a product that was in stock (5 copies: copy made). After a few days, the order remained frozen. I contacted them again by e-mail on 1612 and was told the same day that the item was missing and should be received today or tomorrow, and that the order would be dispatched immediately. The parcel was received on 2012. Question: what would have happened if I hadn't contacted them again? - How is it possible to display and sell a product (stock unchanged to date) and not have the item in the store? - Do (toy) companies know that Christmas is on December 25? Obviously, if I had been informed that the item was missing, I would have ordered elsewhere. I understand that it's not easy to manage orders during the festive period, but that doesn't allow for elastic stock management.
Acheteur Vérifié
purchased on 21/12/2014
Translated review
1
/5
★☆☆☆☆
Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec
Verified Buyer
purchased on 19/12/2014
1
/5
★☆☆☆☆
Please reimburse me for what you owe me (gift wrap) and the postage, as I no longer wish to order from you (free postage on a future order! .....). Best regards!
Acheteur Vérifié
purchased on 19/12/2014
Translated review
1
/5
★☆☆☆☆
Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec
Acheteur Vérifié
purchased on 19/12/2014
Translated review
1
/5
★☆☆☆☆
Two orders for the same model under two different refs and no way to send me the right one.at the beginning of the salesproposed to keep the kit and recommended the model.okI acceptedI received the same kitsince october this story has been dragging on and no way to reimburse or send the model.not sure I've been swindled
Acheteur Vérifié
purchased on 18/12/2014
Translated review
1
/5
★☆☆☆☆
After 16 days after the order (paid) I still have not received anything (not even the tracking code of the shipment) and in the face of my request for explanation after 5 days I still have not received a response.
Acquirente Verificato
purchased on 17/12/2014
Translated review
1
/5
★☆☆☆☆
ALMOST ONE MONTH OF DELAY TO RECEIVE ONLY HALF OF MY ORDER AND NO EXCUSE NO PARTIAL REFUND A COLISSIMO PAID FOR URGENCY AND FOR NOTHING I WAIT FOR EXPLANATION AND MY REFUND OF THE PRODUCT NOT REÃ
Acheteur Vérifié
purchased on 13/12/2014
Translated review
1
/5
★☆☆☆☆
I ordered last summer and have not received anything. I have been waiting 6 months or more for my money back. I know that there are bigger problems in this company and that mine is probably silly compared to others but I have been so outraged and disappointed not only by the treatment received by your store but also by the fact that you have taken me for a ride so far. I hope no one buys from your store because you do not know how to treat your customers at all.
Comprador Verificado
purchased on 11/12/2014
Translated review
1
/5
★☆☆☆☆
Bad experience model ordered for my child's christmas announced as deliverable on the site within 4 to 6 days. model never received. they don't have it in stock and clear their name by pointing to an error in information from one of their suppliers. I asked for a refund on december 1st. on december 8th, nothing arrived on my account. i e-mailed their customer service department (no phone number given) to find out how soon i would be refunded: no reply. i will not be ordering from them again. i'm sorry, but i'm not going to be reimbursed.
Acheteur Vérifié
purchased on 08/12/2014
Translated review
1
/5
★☆☆☆☆
Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.
Verified Buyer
purchased on 05/12/2014
Answer from 1001hobbies
Dear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service
1
/5
★☆☆☆☆
Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.
Acheteur Vérifié
purchased on 05/12/2014
Translated review
Answer from 1001hobbies
Dear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service
1
/5
★☆☆☆☆
I placed the order in Nov 13 and to date (Dec 03) I have not received anything the goods are reported shipped with DHL on 24112014 but the tracking is invalid. I have sent several emails to customer service but no one has deigned to respond. Will the goods arrive????
Acquirente Verificato
purchased on 03/12/2014
Translated review
1
/5
★☆☆☆☆
For 2 months now I have been waiting for my delivery which should have been delivered to me 15 months ago??! The particularly bad thing is that nobody from the company thinks it is worth the effort to even say a word in response to my requests. I have no choice but to get a statement and my money through a lawyer. Congratulations to everyone who had a problem-free delivery. Lucky you!
Verifizierter Käufer
purchased on 03/12/2014
Translated review
1
/5
★☆☆☆☆
I placed only one order and it took more than 3 weeks to arrive. The longest was the preparation of the order.
Acheteur Vérifié
purchased on 02/12/2014
Translated review
1
/5
★☆☆☆☆
This is the 1st time I order and it will be the last! Shipping time more than a week Reception I'm not talking about it's been 1 week I'm waiting and still nothing .... I send emails courteous it's limit if I do not disturb! Non franchement d
Acheteur Vérifié
purchased on 01/12/2014
Translated review
1
/5
★☆☆☆☆
I placed an order on 23.11.2014 and I am suddenly waiting. On 01.12.2014 I received an email telling me that my order will be processed when they receive the merchandise from their supplier. I have been waiting for 1 week thinking that I will receive my order soon!
Acheteur Vérifié
purchased on 01/12/2014
Translated review
1
/5
★☆☆☆☆
Delivery time 55 days for an item in stock at the time of ordering x standard messages from the seller in response to my inquiries promising prompt delivery. No telephone contact possible.
Acheteur Vérifié
purchased on 30/11/2014
Translated review
1
/5
★☆☆☆☆
I have been waiting for my order for 2 weeks. A week ago I was notified that my order was on its way. Nothing has arrived yet. Never again!
Verifizierter Käufer
purchased on 29/11/2014
Translated review