/5
★★★★☆
based on 37020 reviews published
★★★★☆
based on 37020 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
WORST COMPANY EVER Very quick to take your money nothing in stock, slow postage, customer service nil, dont waste your time go to a real supplier
Verified Buyer
purchased on 23/12/2014
1
/5
★☆☆☆☆
Terrible experience with no response It's now 1/16 -It has now been a month since I placed my order and I have nothing to show for it except a $106 charge to my credit card. Based upon the last response I received from your company, I expected at least a partial shipment. Again, I have not received anything. I have not received my order, tracking number or any follow-up response. This has been the worst on-line experince. I placed my order on 12/12 for Christmas. The website indicated it was ""in stock"" and would be here in time. Credit card was charged $106 immediately. That is the only thing they have gotten correct. Now MORE THAN A MONTH LATER and I do not have my order and have not heard from a representative of 1001modelkits...but they still have my money. Respectfully I have asked for them to cancel my order and post a credit but still no response. Placed an order on 12/12 for Christmas. It is now 1/5 and I still have not received my order. In addition I asked for an update and did not receive a response. Customer service is non-existent. Placed an order on 12/12. According to the website the order is still being processed but my credit card was charged immediately. I have now emailed on two occasions with no response. Prior to oreddering, the website said it would be available for Christmas...not likley.
Verified Buyer
purchased on 23/12/2014
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
1
/5
★☆☆☆☆
Hello, this concerns an order I placed and confirmed on 1112 (7am) for a product that was in stock (5 copies: copy made). After a few days, the order remained frozen. I contacted them again by e-mail on 1612 and was told the same day that the item was missing and should be received today or tomorrow, and that the order would be dispatched immediately. The parcel was received on 2012. Question: what would have happened if I hadn't contacted them again? - How is it possible to display and sell a product (stock unchanged to date) and not have the item in the store? - Do (toy) companies know that Christmas is on December 25? Obviously, if I had been informed that the item was missing, I would have ordered elsewhere. I understand that it's not easy to manage orders during the festive period, but that doesn't allow for elastic stock management.
Acheteur Vérifié
purchased on 21/12/2014
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1
/5
★☆☆☆☆
Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec
Verified Buyer
purchased on 19/12/2014
1
/5
★☆☆☆☆
Please reimburse me for what you owe me (gift wrap) and the postage, as I no longer wish to order from you (free postage on a future order! .....). Best regards!
Acheteur Vérifié
purchased on 19/12/2014
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1
/5
★☆☆☆☆
Delivery takes a very long time! I ordered this on 4th Dec for a Christmas present, and there is still no sign of it yet -.today is 19th Dec
Acheteur Vérifié
purchased on 19/12/2014
Translated review
1
/5
★☆☆☆☆
Two orders for the same model under two different refs and no way to send me the right one.at the beginning of the salesproposed to keep the kit and recommended the model.okI acceptedI received the same kitsince october this story has been dragging on and no way to reimburse or send the model.not sure I've been swindled
Acheteur Vérifié
purchased on 18/12/2014
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1
/5
★☆☆☆☆
After 16 days after the order (paid) I still have not received anything (not even the tracking code of the shipment) and in the face of my request for explanation after 5 days I still have not received a response.
Acquirente Verificato
purchased on 17/12/2014
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1
/5
★☆☆☆☆
ALMOST ONE MONTH OF DELAY TO RECEIVE ONLY HALF OF MY ORDER AND NO EXCUSE NO PARTIAL REFUND A COLISSIMO PAID FOR URGENCY AND FOR NOTHING I WAIT FOR EXPLANATION AND MY REFUND OF THE PRODUCT NOT REÃ
Acheteur Vérifié
purchased on 13/12/2014
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1
/5
★☆☆☆☆
I ordered last summer and have not received anything. I have been waiting 6 months or more for my money back. I know that there are bigger problems in this company and that mine is probably silly compared to others but I have been so outraged and disappointed not only by the treatment received by your store but also by the fact that you have taken me for a ride so far. I hope no one buys from your store because you do not know how to treat your customers at all.
Comprador Verificado
purchased on 11/12/2014
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1
/5
★☆☆☆☆
Bad experience model ordered for my child's christmas announced as deliverable on the site within 4 to 6 days. model never received. they don't have it in stock and clear their name by pointing to an error in information from one of their suppliers. I asked for a refund on december 1st. on december 8th, nothing arrived on my account. i e-mailed their customer service department (no phone number given) to find out how soon i would be refunded: no reply. i will not be ordering from them again. i'm sorry, but i'm not going to be reimbursed.
Acheteur Vérifié
purchased on 08/12/2014
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1
/5
★☆☆☆☆
Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.
Verified Buyer
purchased on 05/12/2014
Answer from 1001hobbies
Dear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service
1
/5
★☆☆☆☆
Extremely slow shipping I have ordered quite a bit from 1001 in the past, but lately am very disappointed with them. They claim free shipping on orders over $200, but they charge anyway. That's dishonest. When called on it, they issue a voucher. Not exactly the kind of thing which evokes confidence. It usually takes about a month before they finally ship, even though everything is in stock at time of ordering. This current order was paid for on the 19th of last month, and still shows a 'being processed' status. They don't respond to my emails, and I even called them at (617) 849-9224, only to get a recording stating that they will respond to all emails promptly... another lie. Basically, sad to say this, but I don't have much confidence in them anymore. Terrible customer service, terrible wait times for shipping, and their prices aren't even that competitive.
Acheteur Vérifié
purchased on 05/12/2014
Translated review
Answer from 1001hobbies
Dear sir, Most of the items arrived yesterday at our US facility. They will be forwarded to you today or tomorrow. Sincerely, 1001 Customer service
1
/5
★☆☆☆☆
I placed the order in Nov 13 and to date (Dec 03) I have not received anything the goods are reported shipped with DHL on 24112014 but the tracking is invalid. I have sent several emails to customer service but no one has deigned to respond. Will the goods arrive????
Acquirente Verificato
purchased on 03/12/2014
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1
/5
★☆☆☆☆
For 2 months now I have been waiting for my delivery which should have been delivered to me 15 months ago??! The particularly bad thing is that nobody from the company thinks it is worth the effort to even say a word in response to my requests. I have no choice but to get a statement and my money through a lawyer. Congratulations to everyone who had a problem-free delivery. Lucky you!
Verifizierter Käufer
purchased on 03/12/2014
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1
/5
★☆☆☆☆
I placed only one order and it took more than 3 weeks to arrive. The longest was the preparation of the order.
Acheteur Vérifié
purchased on 02/12/2014
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1
/5
★☆☆☆☆
This is the 1st time I order and it will be the last! Shipping time more than a week Reception I'm not talking about it's been 1 week I'm waiting and still nothing .... I send emails courteous it's limit if I do not disturb! Non franchement d
Acheteur Vérifié
purchased on 01/12/2014
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1
/5
★☆☆☆☆
I placed an order on 23.11.2014 and I am suddenly waiting. On 01.12.2014 I received an email telling me that my order will be processed when they receive the merchandise from their supplier. I have been waiting for 1 week thinking that I will receive my order soon!
Acheteur Vérifié
purchased on 01/12/2014
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1
/5
★☆☆☆☆
Delivery time 55 days for an item in stock at the time of ordering x standard messages from the seller in response to my inquiries promising prompt delivery. No telephone contact possible.
Acheteur Vérifié
purchased on 30/11/2014
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1
/5
★☆☆☆☆
I have been waiting for my order for 2 weeks. A week ago I was notified that my order was on its way. Nothing has arrived yet. Never again!
Verifizierter Käufer
purchased on 29/11/2014
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1
/5
★☆☆☆☆
I waited 1 month to receive the goods and final surprise the order was missing an item paid 40 euros
Acquirente Verificato
purchased on 28/11/2014
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1
/5
★☆☆☆☆
Hello 14 days after my order I still have not received my package! Luckily it's for my birthday and not yours.... See you soon
Acheteur Vérifié
purchased on 26/11/2014
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1
/5
★☆☆☆☆
Of course when you talk to them online they don't even answer you when they see that they're wrong no answer about my order because they're not able to answer you pay +€8 extra to have it in a simo parcel and in the end I have nothing in my purse.
Acheteur Vérifié
purchased on 26/11/2014
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1
/5
★☆☆☆☆
I'm very disappointed and I'm still waiting for delivery of my order made on November 6. Today is November 22 and there's still no delivery. I find this deplorable! I've been waiting 15 days. What's more, my card was debited immediately! They could do a deferred debit when the parcel only leaves their premises. We're in the run-up to Christmas, so it's a good thing they don't sell anything.
Acheteur Vérifié
purchased on 22/11/2014
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1
/5
★☆☆☆☆
Hello I don't mind if you don't have all the references, but in this case your supplier is not performing well. The least you can do is let the customer know. This purchase was planned for a birthday on the 21st. I don't count on it anymore. I thought 9 days was enough (36 hours for English sites!). I was wrong. I wanted to be civic-minded and use a French company. Wrong again. Yours faithfully A.
Acheteur Vérifié
purchased on 19/11/2014
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1
/5
★☆☆☆☆
Hello, I have been waiting over 4 months for my money from a plane that was delivered to me damaged. Of course I sent it back within 2 days. At first I was told that the parcel was missing, but after two months they said yes, we will refund the money. I had to call in a lawyer because I was always put off. Please remember that French law is not the same as German law. MfG Please keep your hands off this store
Verifizierter Käufer
purchased on 12/11/2014
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1
/5
★☆☆☆☆
I ordered a book on 6.12. 2013!!!! that was available according to the online store by prepayment. After receiving payment on 12.12.2013, I was promised delivery within 6 to 9 days! The fact is that to this day (28.10.2014!!!! after more than 10 months) I have neither received my order nor my money has been transferred back (despite assurances of a return transfer and repeated sending of all data!!!!). Today I sent a final email with all the details to customer service. If I do not get my money back within the specified time, I will do the same as other ""reviewers"" and file a complaint and, if necessary, take further steps. If it had been possible I would not have given a star at all!!!! Hands off!!!!
Verifizierter Käufer
purchased on 28/10/2014
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1
/5
★☆☆☆☆
Order placed on 2809. The 2910 3 mail announcing that I will receive the order under 6 to 12 days. On 0110 I receive an email indicating that 3 products are on order (so far so good). On 0310 I receive an e-mail indicating""We are waiting for a product which is currently being shipped by one of our suppliers"" with all the items ordered listed under""PRODUCTS IN STOCK"" and nothing under""PRODUCTS COMING SOON"". I hastily concluded that they had received everything. In the absence of an order, I call 0810 again. On 01010 I receive an answer indicating that the items that make up your order have been received at our warehouse. Your order will therefore be dispatched as soon as possible... Seeing nothing coming, I call 1410 again. Shortly afterwards I receive an email indicating that a product is missing... Knowing that on the 10th they said they had everything. Consequently I open a Paypal dispute. As if by a miracle, I received the following email on the following day Dear customer It appears that one of the products you ordered is unfortunately unavailable and we don't know when it will be available again: GUNZSB223 bottle 40 ml I'll have you prepare your order with the available products. As soon as the product is back in stock we will notify you by email. A coupon (V45127C13692P129186) has been generated for the amount of the unavailable product (3.99). You can use it to buy this product or for any new order. To use the coupon: - enter the customer area with your email and password on the customer area - prepare your order - enter the discount code (copy and paste to avoid typos) and validate Thank you for your understanding Service cl"" I'm sure I'll continue to be pigeonholed and I'll recommend them! Why not have a coffee at the local bar. Failing shipment on 1810 I escalate the dispute into a claim and then the order preparation process starts. After 1 month I finally have an almost complete delivery... In conclusion, thank you Paypal, but avoid 1001 maquettes because they have no respect for your privacy.
Acheteur Vérifié
purchased on 27/10/2014
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1
/5
★☆☆☆☆
Hello I am still waiting for a package that I ordered on October 3 from 1001 maquetas.es. It is a Nissan GTR that was for a gift. Of course I have looked terrible since the birthday has already been celebrated two weeks ago and as of today October 22nd I still have not received it...they have not even given me the order number. They replied to some emails saying that my package had been sent but I still have no news about it. They don't reply to my requests anymore..... If they don't repair the damage and breach of their contract I will take whatever action I can n
Comprador Verificado
purchased on 22/10/2014
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1
/5
★☆☆☆☆
An order placed not honored A refund still pending This site makes fun of the world Averted
Acheteur Vérifié
purchased on 21/10/2014
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