/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
To date I still have not received my order Thank you for your feedback Cdlt
Acheteur Vérifié
purchased on 17/10/2017
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2
/5
★★☆☆☆
The delivery only took place a week after the agreed date. This was already annoying as the delivery time was the decisive argument when choosing the online store. In addition, no information was provided about the delay and tracking via the 1001 Modellbau website did not work either. When I asked about the delay and the problems with tracking the order, all I got back was a standard text saying "I always try to satisfy customers as quickly as possible". However, the goods finally arrived (far too late) and are in order. After all. Response to the seller's reaction: The order was placed on 24.09. and was paid for directly via PayPal (I have the order confirmation). The delivery on 07.10. therefore took place 13 days after the order. Much later than stated.
Verifizierter Käufer
purchased on 15/10/2017
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3
/5
★★★☆☆
Delivery time not respected. Indicated on the site as 2 in stock. Not being delivered after a telephone contact we learn that this reference was not available. Birthday postponed by
Acheteur Vérifié
purchased on 15/10/2017
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3
/5
★★★☆☆
Price too high
Acheteur Vérifié
purchased on 12/10/2017
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2
/5
★★☆☆☆
No follow-up from the seller to the preparer, and in the end the order is not complete and no credit note is issued. I'm losing money
Acheteur Vérifié
purchased on 11/10/2017
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3
/5
★★★☆☆
Delivery in 2 weeks and 2 days Product much smaller than recognizable in the picture
Verifizierter Käufer
purchased on 08/10/2017
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3
/5
★★★☆☆
Took a little longer.
Verifizierter Käufer
purchased on 08/10/2017
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2
/5
★★☆☆☆
The delivery time was extremely long. (14 days) The item leaves a lot to be desired. The best thing are the stickers. In my opinion, the model is not worth the money. I would definitely not buy it again.
Verifizierter Käufer
purchased on 07/10/2017
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3
/5
★★★☆☆
Delivery 7 days after order whereas on the order site it said within 48 hours.
Acheteur Vérifié
purchased on 07/10/2017
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2
/5
★★☆☆☆
1001 Maquettes I felt that there was not enough communication on the status of my order. I had to ask more than once only to be told it will be shipped shortly which told me nothing. It left me with no confidence that the order would ever be shipped. On value for money I felt that I have been ripped off on price as your selling price was£55 whereas Welsh Models who supplied the kit sell it for £39.27 which is 40% more which is why I am saying I was ripped off by 1001 Maquettes. I would not use this company again. In future I will buy direct from Welsh Models.
Acheteur Vérifié
purchased on 05/10/2017
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Answer from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 29th of September. If you did not receive it, maybe it was delivered to a neighbour or is available at your local post office. Please check and contact us again if needed. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Hello I have already sent it. It would be good if the availability of the items mentioned on the 1001 maquettes website could be checked periodically. This would avoid orders being placed without the item(s) concerned being returned within an acceptable timeframe. Cordia
Acheteur Vérifié
purchased on 05/10/2017
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2
/5
★★☆☆☆
1001 Maquettes I felt that there was not enough communication on the status of my order. I had to ask more than once only to be told it will be shipped shortly which told me nothing. It left me with no confidence that the order would ever be shipped. On value for money I felt that I have been ripped off on price as your selling price was£55 whereas Welsh Models who supplied the kit sell it for £39.27 which is 40% more which is why I am saying I was ripped off by 1001 Maquettes. I would not use this company again. In future I will buy direct from Welsh Models.
Verified Buyer
purchased on 05/10/2017
Answer from 1001hobbies
Dear customer, According to the tracking, your order was delivered on the 29th of September. If you did not received it, maybe it was delivered to a neighbour or is available at your local post office. Please check and contact us again if needed. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Product poorly advertised merchandise does not correspond to what was offered
Comprador Verificado
purchased on 05/10/2017
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3
/5
★★★☆☆
Delivery took a very long time (more than 2 weeks) Communication and notifications were also very sparse, but everything arrived complete and correct.
Verifizierter Käufer
purchased on 03/10/2017
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2
/5
★★☆☆☆
The fuselage of the A330-200 I ordered has the dimensions of an A330-300! so it has the decor of a -200 with the size of a -300.
Acheteur Vérifié
purchased on 03/10/2017
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3
/5
★★★☆☆
Good experience I have found products that I could not find elsewhere. As the only discordant note is that it considered that for little value of merchandise shipping costs are excessive.
Comprador Verificado
purchased on 28/09/2017
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2
/5
★★☆☆☆
Couldn't get in contact Couldn't get in contact, answer machine always they were closed.Late on on delivery. Product was fine
Acheteur Vérifié
purchased on 25/09/2017
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Answer from 1001hobbies
Dear customer, Your order was sent on the 05/09/17, 1 working day after you placed your order, and delivered on the 12/09/17. This delay corresponds to the information on our website. Please note it is often easier to contact us by email rather than phone. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Couldn't get in contact Couldn't get in contact, answer machine always they were closed.Late on on delivery. Product was fine
Verified Buyer
purchased on 25/09/2017
Answer from 1001hobbies
Dear customer, Your order was sent on the 05/09/17, 1 working day after you placed your order, and delivered on the 12/09/17. This delay corresponds to the information on our website. Please note it is often easier to contact us by email rather than phone. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
I'm not here to break 1001 maquettes but I've had bad luck with my order and I'm still waiting to receive it so for a first order it's not easy normally delivered in 48h max 20 euro delivery it's been more than 1 week that I've been waiting.
Acheteur Vérifié
purchased on 25/09/2017
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3
/5
★★★☆☆
Parcel arrived 4 days late
Acheteur Vérifié
purchased on 24/09/2017
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2
/5
★★☆☆☆
Very, very long delivery times
Acheteur Vérifié
purchased on 24/09/2017
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3
/5
★★★☆☆
Quality service good product but expensive compared to the competition.
Acheteur Vérifié
purchased on 20/09/2017
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2
/5
★★☆☆☆
Gift-wrapped!!! To be desired Packaging of the model damaged and dusty. I understand that with my 20 € purchase I'm not one of the super customers... But that's really making fun of me.
Acheteur Vérifié
purchased on 20/09/2017
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3
/5
★★★☆☆
My paints and thinners were ordered as requested and delivered to the relay point on time. The only drawback was that the thinner jars in the delivery bag were poorly sealed (caps not screwed on all the way) and one of the jars leaked into the bag. Otherwise, there's nothing to say, it's very good, we just need to improve the choice of paint shades, some references are not always available. Thank you
Acheteur Vérifié
purchased on 19/09/2017
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2
/5
★★☆☆☆
Heller te20 kit excellent.took 3 weeks ... Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review
Acheteur Vérifié
purchased on 18/09/2017
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Answer from 1001hobbies
Dear customer, We apologize for the late answer, we have experienced some issues with the phone. Apparently the delivery with Hermes was somehow delayed by a few days. As a compensation, I am happy to offer you the shipping costs on your next order. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
Heller te20 kit excellent.took 3 weeks … Heller te20 kit excellent.took 3 weeks to arrive .tracking didnt work..1001 didnt reply to e mails or answer phone..kit only arrived after complaint to pay pal. Glue fell apart on opening..paints and brushes v good packing was excellent... Id have to be persuaded they sorted their customer services to buy again. I was asked for this review same day i had to complain to paypal! Sorry but need to give h. onest review
Verified Buyer
purchased on 18/09/2017
Answer from 1001hobbies
Dear customer, We apologize for the late answer, we have experienced some issues with the phone. Apparently the delivery with Hermes was somehow delayed by a few days. As a compensation, I am happy to offer you the shipping costs on your next order. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
1001 MAQUETTES has a large selection of models in stock at fair prices, and lots of great special offers. Orders are processed very quickly. If you order by COLISSIMO, it's fast, but they have no respect for parcels and every time it's a mess! I've seen a deliveryman crush a parcel to make it fit into the letterbox.
Acheteur Vérifié
purchased on 17/09/2017
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3
/5
★★★☆☆
Shipping time a bit long
Acheteur Vérifié
purchased on 14/09/2017
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2
/5
★★☆☆☆
I AM STILL WAITING FOR A REFUND I AM STILL WAITING FOR A REFUND FOR A MODEL CAR THAT I SENT BACK (13/8/17) I DID RECEIVE AN E MAIL THAT WAS IN FRENCH WHICH I COULD NOT UNDERSTAND, AND THE PHONE CALLS THAT I HAVE MADE DID NOT HAVE ANY EFFECT AND CANNOT E MAIL AS THE ADDRESS DOES NOT GET RECOGNISED. THE SERVICE THAT I HAVE RECEIVED DOES NOT MATCH WHAT OTHER PEOPLE HAVE SAID.
Acheteur Vérifié
purchased on 12/09/2017
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Answer from 1001hobbies
Dear customer, The refund should be done by tomorrow. We apologize for the inconvenience. Best regards, The 1001Modekits Team
2
/5
★★☆☆☆
Good service, ultra slow delivery The purchase experience was smooth and effortless, buut the product hasn't arrived yet, so points off for that. I would be happy to do another review when my order arrives.
Acheteur Vérifié
purchased on 12/09/2017
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Answer from 1001hobbies
Dear customer, Unfortunately we do not have any fast delivery options for shipments to Australia. You should receive your order in a few days. We apologize for the inconvenience. Best regards, The 1001Modelkits Team