/5
★★★★☆
based on 36828 reviews published
★★★★☆
based on 36828 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Too often parcels are announced as arriving at a relay point but..... Nothing, so three trips of 20 km each and a significant increase in costs.
Acheteur Vérifié
purchased on 22/08/2017
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2
/5
★★☆☆☆
I ordered 1/48 scale decals but I got ... I ordered 1/48 scale decals but I got 1/32 instead. So I sent them back in the hope that they would fix this mix-up.
Acheteur Vérifié
purchased on 17/08/2017
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Answer from 1001hobbies
Dear customer, The scale indicated for the product you ordered is 1/32. Perhaps you made a mistake when ordering. We will issue a voucher as soon as we receive the returned product. Best regards, The 1001Modelkits Team
2
/5
★★☆☆☆
I ordered 1/48 scale decals but I got … I ordered 1/48 scale decals but I got 1/32 instead. So I sent them back in the hope that they would fix this mix-up.
Verified Buyer
purchased on 17/08/2017
Answer from 1001hobbies
Dear customer, The scale indicated for the product you ordered is 1/32. Perhaps you made a mistake when ordering. We will issue a voucher as soon as we received the returned product. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
I am satisfied with my order and it arrived quickly but you should put more glue in the package.
Acheteur Vérifié
purchased on 15/08/2017
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3
/5
★★★☆☆
Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA
Acheteur Vérifié
purchased on 14/08/2017
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Answer from 1001hobbies
Dear customer, Unfortunately the shipping costs are quite high as we ship from France. We are currently seaching for new shipping methods in order to be able lower those costs. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
Shipping cost is much to high Shipping cost is much to high, I can get the identical product from Japan [gunze paint] for a fraction of the cost, but when your in a hurry you pay. I do like your site very much but can't afford you very often. - Bill Kushmick, USA
Verified Buyer
purchased on 14/08/2017
Answer from 1001hobbies
Dear customer, Unfortunately the shipping costs are quite high as we ship from France. We are currently seaching for new shipping methods in order to be able lower those costs. Best regards, The 1001Modelkits Team
3
/5
★★★☆☆
I am very satisfied with your service
Acheteur Vérifié
purchased on 12/08/2017
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2
/5
★★☆☆☆
Painting well packed but big problem of delivery which obliged me to seek my parcel during two day in diferent post office whereas I paid 7€ of carriage costs (more expensive than my comand
Acheteur Vérifié
purchased on 12/08/2017
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3
/5
★★★☆☆
Relay point problem with difficulty logging in to change the drop-off location, knowing that the problem notice arrived rather late. On the other hand, nothing to say about the co
Acheteur Vérifié
purchased on 11/08/2017
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3
/5
★★★☆☆
Parcel well received but some components are detached from their support in the pouch and are therefore loose and difficult to identify.
Acheteur Vérifié
purchased on 05/08/2017
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2
/5
★★☆☆☆
Poor site management. Item displayed as available and in fact not available order placed on hold for missing item therefore delivery too late this is not the purpose of ordering on the net.
Acheteur Vérifié
purchased on 01/08/2017
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3
/5
★★★☆☆
So far, so good and let's keep it that way
Comprador Verificado
purchased on 30/07/2017
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3
/5
★★★☆☆
No sms when the parcel arrived quite disappointed i'm sorry but no i was not warned that my parcel was at the poi
Acheteur Vérifié
purchased on 27/07/2017
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3
/5
★★★☆☆
I modified my initial order of 2 models the next day by phone, adding a 3rd model which I also paid for. This change was not taken into account immediately because I received a message saying that a package had been sent with 2 models. I had to call and my 3rd model was sent to me in another parcel at no extra cost. Very satisfied with the very good condition of
Acheteur Vérifié
purchased on 26/07/2017
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3
/5
★★★☆☆
A can of paint opened in my parcel.................. the rest is fine
Acheteur Vérifié
purchased on 26/07/2017
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3
/5
★★★☆☆
Please review my letter addressed to you. It's not your fault, especially, but the chain system must be working properly, otherwise it's very messy.
Acheteur Vérifié
purchased on 25/07/2017
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3
/5
★★★☆☆
One parcel out of two is always blocked at customsfor lack of invoicenot later than my last parcel which I've been waiting forblocked for a weekI'm getting fed up!!!!!
Acheteur Vérifié
purchased on 25/07/2017
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2
/5
★★☆☆☆
Bonjour je suis decu de ma commande car j'ai commander 4 colle et payer j'en est recu 2 c'est du vol arnaque il faut me remboursait les 2 colle payer
Acheteur Vérifié
purchased on 23/07/2017
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2
/5
★★☆☆☆
I'm not at all satisfied with the product I marked in metal and received in plastic ..... I would never recommend this site again.
Acheteur Vérifié
purchased on 21/07/2017
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2
/5
★★☆☆☆
Still waiting for the parcel sent by Relay on 3072017 received on 6 072017 at the customer collection point. At the reception point today on 17072017 she said she had received nothing. I phoned Relay Belgium, who confirmed that the parcel had been at my disposal since 6072017.
Acheteur Vérifié
purchased on 17/07/2017
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3
/5
★★★☆☆
Shipping took a bit long, then it was impossible to order the same product several times in one order (display out of stock as soon as we put in more than 1), so shipping costs were added and in the end we had to order one item at a time... (or I don't know mea culpa) But all in all, it was fine.
Acheteur Vérifié
purchased on 12/07/2017
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2
/5
★★☆☆☆
It took over 2 weeks until the figures in stock arrived.
Verifizierter Käufer
purchased on 12/07/2017
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2
/5
★★☆☆☆
Package sent on time as advertised on the website. However the packaging was too light, I had ordered 30 small pots of paint which were placed loose in a simple bubble envelope. I had also ordered a decal sheet which was placed unprotected in the middle of the pots, so it arrived crumpled. The free poster is crumpled too, and good to go.
Acheteur Vérifié
purchased on 11/07/2017
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3
/5
★★★☆☆
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
Acheteur Vérifié
purchased on 06/07/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
3
/5
★★★☆☆
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
Verified Buyer
purchased on 06/07/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Benpas glop! According to Colissimo you didn't pass on my full address - they only had 270 bd de Ste Marguerite 13009... it's the business address of the CHU Ste Marguerite but it was missing the precise place where I work... whereas on the 1st delivery everything went fine.... ??? Pavilon Solaris result => parcel supposedly delivered but I don't know where I called Colissimo ... they're going to try to contact the delivery man to find out where he dropped the parcel off at 6.30pm... what I do know is that the secretary's office was closed! I left at 9.15pm... without my parcel and on vacation for 4 weeks...not glop! Aff
Acheteur Vérifié
purchased on 02/07/2017
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2
/5
★★☆☆☆
Model ordered in black, arrived in burgundy ...........
Acheteur Vérifié
purchased on 29/06/2017
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3
/5
★★★☆☆
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
Acheteur Vérifié
purchased on 29/06/2017
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Answer from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
3
/5
★★★☆☆
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
Verified Buyer
purchased on 29/06/2017
Answer from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
2
/5
★★☆☆☆
I've been waiting for a refund for an order for over 20 days, no communication from 1001 maquettes, no reply to my email, seriousness is not 1001 maquette's strong point.
Acheteur Vérifié
purchased on 27/06/2017
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