/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Unfortunately, the prices are exorbitant and the selection is too small for my needs.
Verifizierter Käufer
purchased on 03/04/2014
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1
/5
★☆☆☆☆
First purchase on this site and disappointing
Acheteur Vérifié
purchased on 29/03/2014
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1
/5
★☆☆☆☆
Hello ! It's all in the title... Fabien LENFANT 4 impasse dupleix 62480 le portel
Acheteur Vérifié
purchased on 24/03/2014
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1
/5
★☆☆☆☆
Waste of time and money Hey, I would like to share with you my worst buying experience I've had so far , here are the details of the case : I saw many publications in magazines of models building from about 1001modelkits.com , after I checked and compared prices and seeing positive reviews online I decided to try and do a purchase from them. the site seem very impressive and serious , with huge stock and tempting prices - including low postage. I made the purchase at 7.3.14 and according to the site terms it has been said that the shipment will be sent in no more than 48 hours. After several days that i did not received from them any email to document the purchase (which I usually get right away from my experience from buying in many websites) I contacted their customer service department and after a few days I received the following laconic message : "" Dear customer , Rest assured that we do our best to deliver our customers quickly. You will receive a tracking number as soon as the package is sent. Best regards, Customer service 1001modelkits"" Since the message said nothing about delivery time, estimated shipment or reason for the delay (all products were marked as available and in stock ) I tried to contact again to their customer service department with email's and direct messages to their online services but until now I did not get any response or any replay . this looks like just a scam to rub you out of your money!
Acheteur Vérifié
purchased on 17/03/2014
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Answer from 1001hobbies
Hello Arik, There was an issue with the product you ordered. This caused a delay but we cancelled the order and refunded you as you asked us. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Waste of time and money Hey, I would like to share with you my worst buying experience I've had so far , here are the details of the case : I saw many publications in magazines of models building from about 1001modelkits.com , after I checked and compared prices and seeing positive reviews online I decided to try and do a purchase from them. the site seem very impressive and serious , with huge stock and tempting prices - including low postage. I made the purchase at 7.3.14 and according to the site terms it has been said that the shipment will be sent in no more than 48 hours. After several days that i did not received from them any email to document the purchase (which I usually get right away from my experience from buying in many websites) I contacted their customer service department and after a few days I received the following laconic message : "" Dear customer , Rest assured that we do our best to deliver our customers quickly. You will receive a tracking number as soon as the package is sent. Best regards, Customer service 1001modelkits"" Since the message said nothing about delivery time, estimated shipment or reason for the delay (all products were marked as available and in stock ) I tried to contact again to their customer service department with email's and direct messages to their online services but until now I did not get any response or any replay . this looks like just a scam to rub you out of your money!
Verified Buyer
purchased on 17/03/2014
Answer from 1001hobbies
Hello Arik, There was an issue with the product you ordered. This caused a delay but we canceled the order and refunded you as you asked us. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
I paid and received nothing tvisarl@wanadoo.
Acheteur Vérifié
purchased on 13/03/2014
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1
/5
★☆☆☆☆
No orders delivered to date
Acheteur Vérifié
purchased on 11/03/2014
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1
/5
★☆☆☆☆
Order placed and paid on February 22 today March 6 is still in processing. Sent email but no one shows up!!!!
Acquirente Verificato
purchased on 06/03/2014
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1
/5
★☆☆☆☆
Good afternoon MRW has not left us any notice or contacted us at any time. I honestly don't believe anything they tell me. This afternoon I will go to the office to see if the order arrived or not.... And let's see how long it takes for them to return an order of this type.... I don't want this order anymore. What I want is MY money back NOW! If I didn't post the comment I would have never heard back from you. Gentlemen, it's been almost two months and you should be ashamed of yourselves! Fidel. Today March 13 I try again to contact 1001maquetas. by this way because they have not contacted me nor have I received the order nor have they returned my money. I think it's enough of so much teasing. This situation is unacceptable! I truly believe that I have been swindled and therefore I am forced to initiate a claim through the official channels. Below users can read the first message sent through this channel. I have paid for something that I have not received. Of course I paid for the order, i.e. I paid for nothing. I have tried to contact 1001maquetas several times without success. The only thing I have left before initiating a claim through the official channels is to explain my problem here to see if someone from the company sees it and contacts me. For that person I leave the order number: 32709. And the order was validated on January 23rd. Let's see if I have luck and soon I can write again that everything has been solved. F
Comprador Verificado
purchased on 04/03/2014
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1
/5
★☆☆☆☆
Incomplete order no answer after cont
Acheteur Vérifié
purchased on 28/02/2014
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1
/5
★☆☆☆☆
Order placed on Feb 10 and immediately paid by credit card on Feb 25 I am notified that the item is no longer available and that I will be refunded the amount. I ask for a credit note x make another purchase and no response is given to me.... Not first but certainly last purchase I make on this site. Previous purchases of available material have also been very slow to arrive!
Acquirente Verificato
purchased on 27/02/2014
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1
/5
★☆☆☆☆
Order placed on 19-02-2014 as of 26 -02-2014 I still don't know anything.Emails of explanations sent with no response of course.The order still appears to be in processing and no tracking number has been provided to me. At least they would deign to tell me whether my package has left or not. First and last time I buy here!!!!!!!
Acquirente Verificato
purchased on 26/02/2014
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1
/5
★☆☆☆☆
My case is simple, I order two models and I only get one of them. I tried to contact them explaining the problem and I have not had any response .... and it has been 10 days. Given this lack of response, I do not recommend anyone to buy any item through this website.
Comprador Verificado
purchased on 18/02/2014
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1
/5
★☆☆☆☆
I'm not happy with 1001 maquettes. I placed my order on January 31st and it hasn't been delivered, even though my account has been debited...
Acheteur Vérifié
purchased on 15/02/2014
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1
/5
★☆☆☆☆
Nearly 10 days after the order still nothing received after more than 2h30 of telephone waiting enamelled of several hang-ups to the systematic nose one deigns finally to speak to me by making me well understand that I e them ..... Unacceptable sales and delivery behaviour. Ghostly after-sales service, abusive shipping costs, in short, a seller to be avoided. Pay him preferably with paypal in case of problem possibility to open a dispute is to hope for a refund If the package is lost. With paypal, if a dispute arises, the seller must provide proof of shipment. However, 1001 shipments seem to be random and not their main concern, so taking a few precautions is essential, and it's not over yet. After 2 complaints, 1 phone call and 1 e-mail, they promise delivery but forget to say when. I'm afraid I've invested too much and never receiving my model seems extremely risky.
Acheteur Vérifié
purchased on 06/02/2014
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1
/5
★☆☆☆☆
Out of three planes bought two are without the plastics for the cabin windows shameful!!!! I will NEVER buy anything again!!!
Acquirente Verificato
purchased on 05/02/2014
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1
/5
★☆☆☆☆
I placed an order on 12012014regorally paid with bonificotutti products available!!a oggi (0102) mi vedo cancellare un prodotto perché non disponibilelo same that still remains available in the catalog..e io ho aspettando quasi un mese per poi vedermi modificato l'ordine..non ho parolespero almeno in un rimborso visto che sono andati oltre a tutte le condizioni di vendita pubblicate sul sito.
Acquirente Verificato
purchased on 03/02/2014
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1
/5
★☆☆☆☆
Content of an e-mail sent by me to kontakt@1001modellbau on January 29, 2014 but not yet answered: Dear Sir or Madam, About an hour ago, the Italeri C47 Skytrain 1:72 model kit I ordered from you was unfortunately delivered by DHL in a miserable condition. A truck must have driven over it (see attached photos!). You can no longer build a model from this kit! Since I paid in advance via paypal including the transportation costs, I expect a delivery in proper condition. What happens now? I expect a reply e-mail from you immediately. With (still) kind regards Walter Schmölling I hope to receive a response here!
Verifizierter Käufer
purchased on 01/02/2014
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1
/5
★☆☆☆☆
Payment for an available kit was accepted 9 days ago then no more news. Solicited by email no response. What are they up to? This behavior is unacceptable: they collected the money where is my model?
Acquirente Verificato
purchased on 01/02/2014
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1
/5
★☆☆☆☆
Hello, since you're asking for my opinion, here it is: I'm surprised that I haven't received my order yet, since I've placed orders for similar products on other sites and they've already been delivered. On the other hand, I'd like to congratulate you on being much quicker than your competitors when it comes to direct debit. However, I hope that I'll be delivered, even if I won't be taking legal action for a small loss.
Acheteur Vérifié
purchased on 29/01/2014
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1
/5
★☆☆☆☆
After 1 month, still no order, despite confirmation by e-mail that the products had arrived in their warehouse. Dear Supplier Keep your commercial gifts it's not a price problem but a lack of respect for the customer. No exact information on the problem with the order tracking emails false an order from January 4 an arrival in your warehouses on January 12 (email sent by you) 3 times by phone you confirmed a departure the same day a written confirmation on the 22nd validating the sending of the order we are the evening of the 30th and no order delivered. E
Acheteur Vérifié
purchased on 28/01/2014
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1
/5
★☆☆☆☆
NOTHING BUT LIARS AND THIEVES Placed my order for two items that were stated as in stock with a delivery in 10 days from their US store. After I finished with the PayPal payment I was sent a conformation email that stated the items were overseas and to expect 15 business days for delivery. The items would be sent to their US location and then mailed out from there. They stated that the process to arrive at their facility would take 7-9 days. Already being frustrated with being lied to I emailed the company on day 10 to find out the status of the order. Their response was ""It appears that two of the products you have ordered is unavailable and unfortunately we do not know when it will be again. Following your request, we will refund USD 48,49 on your credit card or Paypal account.""At no point did I ask for a refund nor was there ever a refund! I ended up having to open a Paypal dispute that was escalated to a claim which I was awarded the money. DO NOT BUY FROM THIS ONLINE RETAILER-THEY ARE NOTHING BUT LIARS AND THIEVES!
Acheteur Vérifié
purchased on 28/01/2014
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. This issue was due to an error from our suppliers and you were informed as soon as we became aware of it. Best regards, 1001modelkits Team
1
/5
★☆☆☆☆
NOTHING BUT LIARS AND THIEVES Placed my order for two items that were stated as in stock with a delivery in 10 days from their US store. After I finished with the PayPal payment I was sent a conformation email that stated the items were overseas and to expect 15 business days for delivery. The items would be sent to their US location and then mailed out from there. They stated that the process to arrive at their facility would take 7-9 days. Already being frustrated with being lied to I emailed the company on day 10 to find out the status of the order. Their response was ""It appears that two of the products you have ordered is unavailable and unfortunately we do not know when it will be again. Following your request, we will refund USD 48,49 on your credit card or Paypal account.""At no point did I ask for a refund nor was there ever a refund! I ended up having to open a Paypal dispute that was escalated to a claim which I was awarded the money. DO NOT BUY FROM THIS ONLINE RETAILER-THEY ARE NOTHING BUT LIARS AND THIEVES!
Verified Buyer
purchased on 28/01/2014
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. This issue was due to an error from our suppliers and you were informed as soon as we became aware of it. Best regards, 1001modelkits Team
1
/5
★☆☆☆☆
Description Yncomplete, No Pictures, Not What I Wanted! nuff said above.
Acheteur Vérifié
purchased on 22/01/2014
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Answer from 1001hobbies
Hello Cliff, You have the possibility to return the product if you are not satisfied. Please send a message to [email protected] if you need any help. Best regards, 1001modelkits Customer Support
1
/5
★☆☆☆☆
Description Yncomplete, No Pictures, Not What I Wanted! 'nuff said above.
Verified Buyer
purchased on 22/01/2014
Answer from 1001hobbies
Hello Cliff, You have the possibility to return the product if you are not satisfied. Please send a message to [email protected] if you need any help. Best regards, 1001modelkits Customer Support
1
/5
★☆☆☆☆
I WOULD BE GRATEFUL IF YOU COULD CALL ME AT 656799625 PLEASE URGENT ORDER NUMBER 0307
Comprador Verificado
purchased on 14/01/2014
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1
/5
★☆☆☆☆
A few days ago I posted a comment here telling my case and as they had kept my money they replied to the comment saying that they would check the status of the refund. NOTHING AT ALL, THEY STILL HAVEN'T REFUNDED MY MONEY.
Comprador Verificado
purchased on 14/01/2014
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1
/5
★☆☆☆☆
For our recent order, everything went smoothly. However, concerning a gift for our son, some friends ordered a model on our advice, but got the scale wrong. After a return a month ago confirmed by collissimo, then a letter and yet another reminder with acknowledgement of receipt, still no refund. Friendly people on the phone, but... Urchins in the purse of service c
Acheteur Vérifié
purchased on 11/01/2014
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1
/5
★☆☆☆☆
I feel completely deceived. The models they sell do not indicate the size, I bought one of an airplane I paid almost 50 euros and when they sent it to me the plane was 8 centimeters long. Also if you want to return the product they do not refund the money but give you a voucher which is completely illegal. In addition to the above the delivery of the package was not made within the stipulated time but was delayed. A disaster I will never buy from them again.
Comprador Verificado
purchased on 10/01/2014
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1
/5
★☆☆☆☆
Very disappointed impossible to modify the order by phone after validation on in
Acheteur Vérifié
purchased on 04/01/2014
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