/5
★★★★☆
based on 36827 reviews published
★★★★☆
based on 36827 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order received promptly and compliant. I had given my husband a ""Duesenberg"" from ""Monogram"" (plastic and metal) but I had so many problems finding colors that matched the list I found with the assembly plan... Black white no problem, but for red tan brown light brown green silver what a headache! That won't stop me from coming back to you if I need products. If I'd had the chance, I'd have put in 3 Ã
Acheteur Vérifié
purchased on 27/06/2017
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2
/5
★★☆☆☆
Enough over the handling and especially the wait of 2 weeks instead of one with a dhl supplement of 1999€ in order to receive normally quickly... Hoping not to be outdone by the new order
Acheteur Vérifié
purchased on 26/06/2017
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2
/5
★★☆☆☆
I was disappointed when I received my parcel because it was open due to the fact that the scotch tape had been put on incorrectly. Fortunately, it contained everything I needed.
Acheteur Vérifié
purchased on 26/06/2017
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2
/5
★★☆☆☆
The gift arrived 2 days late. On the other hand, the car circuit is very good and my grandson is happy. You just need to improve your delivery times
Acheteur Vérifié
purchased on 26/06/2017
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3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 26/06/2017
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2
/5
★★☆☆☆
Having placed an order for Father's Day, I still haven't received the parcel, which has taken far too long to arrive, a week after I placed the order.
Acheteur Vérifié
purchased on 22/06/2017
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3
/5
★★★☆☆
Availability can be improved: when I ordered an item""in stock"" it was no longer in stock at the time of preparation, which therefore took 4 to 5 days. Otherwise, nothing to say about the information and communication provided to the customer about his order being prepared. The packaging of the parcel was absolutely perfect.
Acheteur Vérifié
purchased on 21/06/2017
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3
/5
★★★☆☆
I ordered the model but received it 1 day too late for my birthday.
Acheteur Vérifié
purchased on 20/06/2017
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3
/5
★★★☆☆
Very long delivery...discount code impossible to use
Acheteur Vérifié
purchased on 14/06/2017
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3
/5
★★★☆☆
Well-protected order, but the delivery time can be improved. In my case 7 jou
Acheteur Vérifié
purchased on 13/06/2017
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2
/5
★★☆☆☆
I ordered models on this site and received them fairly quickly. However, I ordered paints and other small items 10 days ago and I still haven't received my order, although it was debited from my bank account 2 days later. So I'm not satisfied with their
Acheteur Vérifié
purchased on 13/06/2017
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3
/5
★★★☆☆
Product conforms to the description on the other hand to pay 6.99€ of expenses of delivery in colissimo to be delivered in 2 or 3 days and to receive its parcel only 6 days after the order whose payment was accepted in the tread I find that more
Acheteur Vérifié
purchased on 13/06/2017
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2
/5
★★☆☆☆
Hello very dissatisfied with after sales service I had a problem with varnish I sent 5 emails and no response no better with the phone unreachable sorry but I will no longer order from 1001 maquettes it is p
Acheteur Vérifié
purchased on 13/06/2017
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3
/5
★★★☆☆
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package!
Acheteur Vérifié
purchased on 13/06/2017
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Answer from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue: [email protected] Best regards, The 1001modelkits team
3
/5
★★★☆☆
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package !
Verified Buyer
purchased on 13/06/2017
Answer from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue : [email protected] Best regards, The 1001modelkits team
3
/5
★★★☆☆
Order placed May 20, 2017 order accepted June 02, 2017 and still no delivery in sight still order in preparation display on the dashboard and the number 01.79.73.68.76 remains unreachable
Acheteur Vérifié
purchased on 08/06/2017
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3
/5
★★★☆☆
Customer service took into account my request for refund so ras I think may be recommend one day but only products in stock!!!!
Acheteur Vérifié
purchased on 07/06/2017
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3
/5
★★★☆☆
The packaging was a little fragile and suffered some damage at the carrier""Chronopost"" but nothing is broken cd
Acheteur Vérifié
purchased on 02/06/2017
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2
/5
★★☆☆☆
Fairly average service. Only take products that are in stock, otherwise you will be systematically billed for shipping costs if you accept shipment in several instalments.
Acheteur Vérifié
purchased on 24/05/2017
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3
/5
★★★☆☆
Order finally arrived with a slight delay (acceptable). But I could do better: as soon as the parcel was dispatched, it was impossible to track it via Mondial Relay. The link on my 1001Maquette account took me to the web page... of another delivery company (DCPostal) and when I entered the tracking code, I was taken directly to the Mondial Relay page - unknown number! As a result, there was no way of tracking the shipment and no e-mail to inform me that the parcel had arrived. Finally the tracking number started to work, but only when the parcel had arrived (but still no e-mail to inform me). Otherwise satisfied, I'll order again (hoping that the""expeditiontio"" service improves).
Acheteur Vérifié
purchased on 22/05/2017
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2
/5
★★☆☆☆
Too bad. For substituting one paint for another without being informed. This is the second time. I won't comman
Acheteur Vérifié
purchased on 19/05/2017
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2
/5
★★☆☆☆
A little thought on the Éle prices
Acheteur Vérifié
purchased on 18/05/2017
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3
/5
★★★☆☆
My Axion glider Good company to get parts for my Axion Cumulus glider from very few parts are available in the UK. Unfortunately they take ages to deliver from ordering to delivery can be up to 5 weeks. But as we can't get parts in the UK we have no choice.
Verified Buyer
purchased on 17/05/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. As you pointed out, some products are very hard to find and we sometimes have longer delays to get a resupply for those specific items. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
My Axion glider Good company to get parts for my Axion Cumulus glider from very few parts are available in the UK. Unfortunately they take ages to deliver from ordering to delivery can be up to 5 weeks. But as we can't get parts in the UK we have no choice.
Acheteur Vérifié
purchased on 17/05/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. As you pointed out, some products are very hard to find and we sometimes have longer delays to get a resupply for those specific items. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
As for the caravel models, I received two straight hulls of the Santa Maria, and the Nina was not packaged, so I don't know if anything is missing. As for the rest, I'm completely satisfied, including with the delivery times. I tried to contact the service by phone to ask them to rectify their error, but I couldn't reach anyone, so I left a message. I'm waiting for a reply so that I can make a definitive decision if the necessary steps are taken, and I'll be fully satisfied with the service. I've just received the two pieces of hull, and I'm fully satisfied with the after-sales service. I recommend
Acheteur Vérifié
purchased on 15/05/2017
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3
/5
★★★☆☆
Impeccable order but the packaging seemed a little too fragile for paint and the cardboard was damaged. Apart from that, it was delivered on time and nothing was missing.
Acheteur Vérifié
purchased on 14/05/2017
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3
/5
★★★☆☆
Bjr. The products and prices are good, but why on earth such long delivery times! The mention""produit en stock expédié sous 2"" seems to me to be a commercial argument without foundation. Products ordered on the 5th (all marked in stock etc...) received on the 13th evening (dispatched on the 13th).
Acheteur Vérifié
purchased on 13/05/2017
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3
/5
★★★☆☆
The time of reception of the parcels is a little long ...about ten days we must be able to do better ...otherwise perfect! Sincerely Daniel SAUNIE
Acheteur Vérifié
purchased on 10/05/2017
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3
/5
★★★☆☆
Products were as ordered and well packaged, but the delivery time was far too long (over 10 days, whereas most websites nowadays deliver their products within 2 to 4 days). Big point to improve
Acheteur Vérifié
purchased on 10/05/2017
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2
/5
★★☆☆☆
I don't know if 1001 maquettes is responsible but I have a big problem. I received an e-mail from mondial relai telling me that my order had been delivered to the relay point, so I went to pick it up but no luck, it wasn't there. I tried to contact Mondial Relai on Tuesday 9517 but they were out of order. I call again on 10517 and they're still out of order, so I haven't received my order and I'm not happy.
Acheteur Vérifié
purchased on 10/05/2017
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