/5
★★★★☆
based on 37512 reviews published
★★★★☆
based on 37512 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I placed an order on 23.11.2014 and I am suddenly waiting. On 01.12.2014 I received an email telling me that my order will be processed when they receive the merchandise from their supplier. I have been waiting for 1 week thinking that I will receive my order soon!
Acheteur Vérifié
purchased on 01/12/2014
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1
/5
★☆☆☆☆
Delivery time 55 days for an item in stock at the time of ordering x standard messages from the seller in response to my inquiries promising prompt delivery. No telephone contact possible.
Acheteur Vérifié
purchased on 30/11/2014
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1
/5
★☆☆☆☆
I have been waiting for my order for 2 weeks. A week ago I was notified that my order was on its way. Nothing has arrived yet. Never again!
Verifizierter Käufer
purchased on 29/11/2014
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1
/5
★☆☆☆☆
I waited 1 month to receive the goods and final surprise the order was missing an item paid 40 euros
Acquirente Verificato
purchased on 28/11/2014
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1
/5
★☆☆☆☆
Hello 14 days after my order I still have not received my package! Luckily it's for my birthday and not yours.... See you soon
Acheteur Vérifié
purchased on 26/11/2014
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1
/5
★☆☆☆☆
Of course when you talk to them online they don't even answer you when they see that they're wrong no answer about my order because they're not able to answer you pay +€8 extra to have it in a simo parcel and in the end I have nothing in my purse.
Acheteur Vérifié
purchased on 26/11/2014
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1
/5
★☆☆☆☆
I'm very disappointed and I'm still waiting for delivery of my order made on November 6. Today is November 22 and there's still no delivery. I find this deplorable! I've been waiting 15 days. What's more, my card was debited immediately! They could do a deferred debit when the parcel only leaves their premises. We're in the run-up to Christmas, so it's a good thing they don't sell anything.
Acheteur Vérifié
purchased on 22/11/2014
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1
/5
★☆☆☆☆
Hello I don't mind if you don't have all the references, but in this case your supplier is not performing well. The least you can do is let the customer know. This purchase was planned for a birthday on the 21st. I don't count on it anymore. I thought 9 days was enough (36 hours for English sites!). I was wrong. I wanted to be civic-minded and use a French company. Wrong again. Yours faithfully A.
Acheteur Vérifié
purchased on 19/11/2014
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1
/5
★☆☆☆☆
Hello, I have been waiting over 4 months for my money from a plane that was delivered to me damaged. Of course I sent it back within 2 days. At first I was told that the parcel was missing, but after two months they said yes, we will refund the money. I had to call in a lawyer because I was always put off. Please remember that French law is not the same as German law. MfG Please keep your hands off this store
Verifizierter Käufer
purchased on 12/11/2014
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1
/5
★☆☆☆☆
I ordered a book on 6.12. 2013!!!! that was available according to the online store by prepayment. After receiving payment on 12.12.2013, I was promised delivery within 6 to 9 days! The fact is that to this day (28.10.2014!!!! after more than 10 months) I have neither received my order nor my money has been transferred back (despite assurances of a return transfer and repeated sending of all data!!!!). Today I sent a final email with all the details to customer service. If I do not get my money back within the specified time, I will do the same as other ""reviewers"" and file a complaint and, if necessary, take further steps. If it had been possible I would not have given a star at all!!!! Hands off!!!!
Verifizierter Käufer
purchased on 28/10/2014
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1
/5
★☆☆☆☆
Order placed on 2809. The 2910 3 mail announcing that I will receive the order under 6 to 12 days. On 0110 I receive an email indicating that 3 products are on order (so far so good). On 0310 I receive an e-mail indicating""We are waiting for a product which is currently being shipped by one of our suppliers"" with all the items ordered listed under""PRODUCTS IN STOCK"" and nothing under""PRODUCTS COMING SOON"". I hastily concluded that they had received everything. In the absence of an order, I call 0810 again. On 01010 I receive an answer indicating that the items that make up your order have been received at our warehouse. Your order will therefore be dispatched as soon as possible... Seeing nothing coming, I call 1410 again. Shortly afterwards I receive an email indicating that a product is missing... Knowing that on the 10th they said they had everything. Consequently I open a Paypal dispute. As if by a miracle, I received the following email on the following day Dear customer It appears that one of the products you ordered is unfortunately unavailable and we don't know when it will be available again: GUNZSB223 bottle 40 ml I'll have you prepare your order with the available products. As soon as the product is back in stock we will notify you by email. A coupon (V45127C13692P129186) has been generated for the amount of the unavailable product (3.99). You can use it to buy this product or for any new order. To use the coupon: - enter the customer area with your email and password on the customer area - prepare your order - enter the discount code (copy and paste to avoid typos) and validate Thank you for your understanding Service cl"" I'm sure I'll continue to be pigeonholed and I'll recommend them! Why not have a coffee at the local bar. Failing shipment on 1810 I escalate the dispute into a claim and then the order preparation process starts. After 1 month I finally have an almost complete delivery... In conclusion, thank you Paypal, but avoid 1001 maquettes because they have no respect for your privacy.
Acheteur Vérifié
purchased on 27/10/2014
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1
/5
★☆☆☆☆
Hello I am still waiting for a package that I ordered on October 3 from 1001 maquetas.es. It is a Nissan GTR that was for a gift. Of course I have looked terrible since the birthday has already been celebrated two weeks ago and as of today October 22nd I still have not received it...they have not even given me the order number. They replied to some emails saying that my package had been sent but I still have no news about it. They don't reply to my requests anymore..... If they don't repair the damage and breach of their contract I will take whatever action I can n
Comprador Verificado
purchased on 22/10/2014
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1
/5
★☆☆☆☆
An order placed not honored A refund still pending This site makes fun of the world Averted
Acheteur Vérifié
purchased on 21/10/2014
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1
/5
★☆☆☆☆
It is a scam. I bought a plane to assemble in the ad it said: Plane to assemble and color with decals included and but paint and glue not included. They sent me with 5 days delay only the decals. I contacted them and after asking me for pictures of the package they were never heard from again. I researched my purchase and found out that the plane I had purchased was worth 230 euros and that they intentionally deleted the messages I had sent them to verify (prior to purchase) whether it was a decals or a plane to be built (their response was that it was a plane to be assembled and built). I after this experience have reported them to the POSTAL POLICE and will not efetuer more purchases with these people.
Acquirente Verificato
purchased on 18/10/2014
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1
/5
★☆☆☆☆
It will soon be 2 months (1608) since I ordered a F4U1-D Corsair at 132eme from 1001 Maquettes. Under an attractive sign and a site that falsely puts you in confidence, you're quickly fooled 1 product supposedly available and shipped within 4 to 6 days that you're still waiting for after almost 2 months a non-existent customer service (no phone) despite several requests for explanations by email that are only answered by pre-formatted automatic messages advising you that we'll get back to you as soon as possible. We're still waiting""sérieu"! to be avoided at all costs. To top it all off, they don't hesitate to send you advertising reminders for hypothetical future orders, offering you your next shipping costs when they're not even able to honor your initial order. Too kind. Oh yes, I almost forgot, the undelivered order was quickly cashed. Bi
Acheteur Vérifié
purchased on 01/10/2014
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1
/5
★☆☆☆☆
It will soon be 2 months (1608) since I ordered a F4U1-D Corsair 132nd from 1001 Maquettes. Under an attractive brand name and a website that falsely gives you confidence, you're quickly fooled: 1 product supposedly available and dispatched within 4 to 6 days, which we're still waiting for after almost 2 months; non-existent customer service (no phone calls) despite several requests for explanations by e-mail, the only response being pre-formatted automatic messages telling you that we'll get back to you as soon as possible. We're still waiting""sérieu"! to be avoided at all costs. To top it all off, they don't hesitate to send you advertising reminders for hypothetical future orders, offering you your next shipping costs when they're not even able to honor your initial order. Too kind. Oh yes, I almost forgot: the undelivered order was quickly cashed. Bi
Acheteur Vérifié
purchased on 01/10/2014
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1
/5
★☆☆☆☆
Unfortunately, this rating is very poor. I ordered an AGM 109 kit in the last week of July 2014 and paid in advance. Then the wait began. Although I was able to track the shipment in the shipment tracking system, the last station where the parcel was stored simply did not deliver. I managed to contact DHL by telephone. In response, they told me when I would finally receive the parcel the next day. After seven weeks, I now held it in my hand. This extremely long delivery time was caused by the fact that my surname was misspelled although this was not my first order. Although I had described this problem to 1001modellbau several times, they only ever referred me to DHL, which transported the shipment. Even the cancellation of my order was ignored by 1001modellbau. I am no longer sure whether I will order anything from 1001modellbau again. Andreas
Verifizierter Käufer
purchased on 26/09/2014
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1
/5
★☆☆☆☆
I ordered two kits 2 months ago which were available according to the store and were marked green. I had paid with Paypal and then received an e-mail that the kits were not available and had to be ordered. I was put off for weeks with emails and have now canceled the order and would like my money back. A credit note should be issued but I have still not received the amount back. The store has not contacted me. I am now going to the police and reporting them for fraud.
Verifizierter Käufer
purchased on 25/09/2014
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1
/5
★☆☆☆☆
We had a non-changeable event on 1309. My order dated 0509 with all items in stock should have been delivered on time... Alas it was not the case I asked for a cancellation of the order but without effect.... very bad opinion of this supplier. I find myself with the articles without ut
Acheteur Vérifié
purchased on 21/09/2014
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1
/5
★☆☆☆☆
Hello first of all I would like to tell you my case in case it helps someone to decide whether to buy or not on this website. I have made my first order of models to introduce myself in this interesting world. I placed an order on August 11 for a value of 23845 Euros (a sailboat and some other little things) well the case is that everything was fine until August 13 that they sent me the order as indicated in an email informing me that it would take 5 to 7 days. When I saw 2 weeks later that it did not arrive it seemed strange to me but I decided to be patient and send them a couple of emails that of course they have not answered. My surprise was great when last week I went to see if there was any news on my order and when I went to enter your page they had deleted my user (with order and all) in fact I tried to register again and allowed me but my order did not appear anywhere. Of course they have not replied to the email I sent them. Today is September 12th and I still haven't received it yet, I don't think I will. I don't understand how this company still works, although I guess they won't do the same to everyone. In any case if I were you I would not buy from this site in case the same thing happens to you as to me. The only thing left for me to do is to wait a little longer and denounce before the authorities and the
Comprador Verificado
purchased on 12/09/2014
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1
/5
★☆☆☆☆
No paint cans fit in the station 32€99 for nothing storage station or we can not store !!!!!!! it's expensiverrrrrrrr! the rest super nothing to say! and more 15 days to receive the package given the price of transport ??????????????
Acheteur Vérifié
purchased on 05/09/2014
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1
/5
★☆☆☆☆
Hello actually does not correspond at all to my expectation!!! The very mini character is unmolded so not in color unlike the presentation photo!!!! So POUBEL
Acheteur Vérifié
purchased on 31/08/2014
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1
/5
★☆☆☆☆
I ordered from 1001 Model Kits however my invoice came from 1001 Maquettes. The 7-9 day promised delivery schedule was not met the items advertised as being in-stock were not in stock. Response time for customer service inquiries was 2-3 business days this is very poor. I would not order from this company again nor would I recommend that anyone else do so. I cancelled my order which was never delivered. I did receive a full refund upon request.
Acheteur Vérifié
purchased on 29/08/2014
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1
/5
★☆☆☆☆
I placed an order on July 24th for the products marked""in stock"". After a few days I was told that I had to wait for delivery from the suppliers...??!!!? On August 1st I was told that my order had been dispatched (by Collissimo, which I paid for to be delivered in 4 days). Today, August 06, I still have nothing! For your information, I ordered on a competitor's site on the same day, with a few minutes' delay... I received my order 4 days later (even though they're abroad). This is the second time I've ordered from you and I've already had problems the first time (1 month wait). So this is the last time I'll be ordering from you. I don't think you care about a small customer in today's booming model-making market, but I'll take the liberty of advertising you in the model-making forums and at the many exhibitions that I've attended.
Acheteur Vérifié
purchased on 06/08/2014
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1
/5
★☆☆☆☆
Very slow shipments I have not received my order They are not reliable in the list of countries Colombia does not appear my order a month ago I'm waiting for it.
Comprador Verificado
purchased on 05/08/2014
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1
/5
★☆☆☆☆
I received my order with much delay on products indicated in stock moreover in 2 boxes of models it missed parts.
Acheteur Vérifié
purchased on 03/08/2014
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1
/5
★☆☆☆☆
Untrustworthy seller Seller's website said model was available and would ship in 10 days. 21 days later, no update, no tracking number, no status. Emails were responded to with generic ""we will let you know when we receive a status"". After 45 days I got a refund. They processed my refund timely, so I suppose that's a positive? Now I missed my uncle's birthday, and will have to order from scratch from somewhere else. Don't order from here if you have a deadline to mee!
Acheteur Vérifié
purchased on 01/08/2014
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Answer from 1001hobbies
Hello Simon, The product you ordered was currently being resupplied, this explains the delay. Please accept our apologies for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Untrustworthy seller Seller's website said model was available and would ship in 10 days. 21 days later, no update, no tracking number, no status. Emails were responded to with generic ""we will let you know when we receive a status"". After 45 days I got a refund. They processed my refund timely, so I suppose that's a positive? Now I missed my uncle's birthday, and will have to order from scratch from somewhere else. Don't order from here if you have a deadline to mee!
Verified Buyer
purchased on 01/08/2014
Answer from 1001hobbies
Hello Simon, The product you ordered was currently being resupplied, this explains the delay. Please accept our apologies for the inconvenience. Best regards, The 1001modelkits team
1
/5
★☆☆☆☆
Payment accepted by you on July 20 for a delivery time of 5 to 7 days, i.e. by the 27th at the latest. Today the 30th at 23:00 still nothing!!! This is obviously my first and last co
Acheteur Vérifié
purchased on 30/07/2014
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1
/5
★☆☆☆☆
Order still not received it's been 15 days I find this unacceptable especially for a shop in Paris I am very dissatisfied more no personalized follow-up hard customer service
Acheteur Vérifié
purchased on 23/07/2014
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