/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Package sent on time as advertised on the website. However the packaging was too light, I had ordered 30 small pots of paint which were placed loose in a simple bubble envelope. I had also ordered a decal sheet which was placed unprotected in the middle of the pots, so it arrived crumpled. The free poster is crumpled too, and good to go.
Acheteur Vérifié
purchased on 11/07/2017
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3
/5
★★★☆☆
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
Acheteur Vérifié
purchased on 06/07/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
3
/5
★★★☆☆
Never mind, mustn't grumble..... The canopy took a while to arrive, which is not an issue, but when it did come, it had been crushed in the post. Never mind, I found a suitable piece at the bottom of my spares box..... well wrapped.
Verified Buyer
purchased on 06/07/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please send us some pictures of the damaged item so we can solve the issue: [email protected] Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Benpas glop! According to Colissimo you didn't pass on my full address - they only had 270 bd de Ste Marguerite 13009... it's the business address of the CHU Ste Marguerite but it was missing the precise place where I work... whereas on the 1st delivery everything went fine.... ??? Pavilon Solaris result => parcel supposedly delivered but I don't know where I called Colissimo ... they're going to try to contact the delivery man to find out where he dropped the parcel off at 6.30pm... what I do know is that the secretary's office was closed! I left at 9.15pm... without my parcel and on vacation for 4 weeks...not glop! Aff
Acheteur Vérifié
purchased on 02/07/2017
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2
/5
★★☆☆☆
Model ordered in black, arrived in burgundy ...........
Acheteur Vérifié
purchased on 29/06/2017
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3
/5
★★★☆☆
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
Acheteur Vérifié
purchased on 29/06/2017
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Answer from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
3
/5
★★★☆☆
The first parcel was lost and it took long. Well it took a long time and some exchanged emails. And some mails wanted to charge an order that wasn't mine. Well but in the end things tirnef out OK. I have my desired stuff.
Verified Buyer
purchased on 29/06/2017
Answer from 1001hobbies
Dear customer, We are glad you finally received the products. We apologize for the inconvenience and delay due to the first parcel being lost. We did our best to get another one sent as soon as possible. Best regards,
3
/5
★★★☆☆
Order received promptly and compliant. I had given my husband a ""Duesenberg"" from ""Monogram"" (plastic and metal) but I had so many problems finding colors that matched the list I found with the assembly plan... Black white no problem, but for red tan brown light brown green silver what a headache! That won't stop me from coming back to you if I need products. If I'd had the chance, I'd have put in 3 Ã
Acheteur Vérifié
purchased on 27/06/2017
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2
/5
★★☆☆☆
I've been waiting for a refund for an order for over 20 days, no communication from 1001 maquettes, no reply to my email, seriousness is not 1001 maquette's strong point.
Acheteur Vérifié
purchased on 27/06/2017
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2
/5
★★☆☆☆
Enough over the handling and especially the wait of 2 weeks instead of one with a dhl supplement of 1999€ in order to receive normally quickly... Hoping not to be outdone by the new order
Acheteur Vérifié
purchased on 26/06/2017
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2
/5
★★☆☆☆
I was disappointed when I received my parcel because it was open due to the fact that the scotch tape had been put on incorrectly. Fortunately, it contained everything I needed.
Acheteur Vérifié
purchased on 26/06/2017
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2
/5
★★☆☆☆
The gift arrived 2 days late. On the other hand, the car circuit is very good and my grandson is happy. You just need to improve your delivery times
Acheteur Vérifié
purchased on 26/06/2017
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3
/5
★★★☆☆
Delivery time too long
Acheteur Vérifié
purchased on 26/06/2017
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2
/5
★★☆☆☆
Having placed an order for Father's Day, I still haven't received the parcel, which has taken far too long to arrive, a week after I placed the order.
Acheteur Vérifié
purchased on 22/06/2017
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3
/5
★★★☆☆
Availability can be improved: when I ordered an item""in stock"" it was no longer in stock at the time of preparation, which therefore took 4 to 5 days. Otherwise, nothing to say about the information and communication provided to the customer about his order being prepared. The packaging of the parcel was absolutely perfect.
Acheteur Vérifié
purchased on 21/06/2017
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3
/5
★★★☆☆
I ordered the model but received it 1 day too late for my birthday.
Acheteur Vérifié
purchased on 20/06/2017
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3
/5
★★★☆☆
Very long delivery...discount code impossible to use
Acheteur Vérifié
purchased on 14/06/2017
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3
/5
★★★☆☆
Well-protected order, but the delivery time can be improved. In my case 7 jou
Acheteur Vérifié
purchased on 13/06/2017
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2
/5
★★☆☆☆
I ordered models on this site and received them fairly quickly. However, I ordered paints and other small items 10 days ago and I still haven't received my order, although it was debited from my bank account 2 days later. So I'm not satisfied with their
Acheteur Vérifié
purchased on 13/06/2017
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3
/5
★★★☆☆
Product conforms to the description on the other hand to pay 6.99€ of expenses of delivery in colissimo to be delivered in 2 or 3 days and to receive its parcel only 6 days after the order whose payment was accepted in the tread I find that more
Acheteur Vérifié
purchased on 13/06/2017
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2
/5
★★☆☆☆
Hello very dissatisfied with after sales service I had a problem with varnish I sent 5 emails and no response no better with the phone unreachable sorry but I will no longer order from 1001 maquettes it is p
Acheteur Vérifié
purchased on 13/06/2017
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3
/5
★★★☆☆
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package!
Acheteur Vérifié
purchased on 13/06/2017
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Answer from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue: [email protected] Best regards, The 1001modelkits team
3
/5
★★★☆☆
Poor experince ! Too Took a long time to get product and when it got here I was very disappointed Figures were too small and broken in package !
Verified Buyer
purchased on 13/06/2017
Answer from 1001hobbies
Dear customer, Please send us some pictures of the broken product so we can help you solve the issue : [email protected] Best regards, The 1001modelkits team
3
/5
★★★☆☆
Order placed May 20, 2017 order accepted June 02, 2017 and still no delivery in sight still order in preparation display on the dashboard and the number 01.79.73.68.76 remains unreachable
Acheteur Vérifié
purchased on 08/06/2017
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3
/5
★★★☆☆
Customer service took into account my request for refund so ras I think may be recommend one day but only products in stock!!!!
Acheteur Vérifié
purchased on 07/06/2017
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3
/5
★★★☆☆
The packaging was a little fragile and suffered some damage at the carrier""Chronopost"" but nothing is broken cd
Acheteur Vérifié
purchased on 02/06/2017
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2
/5
★★☆☆☆
Fairly average service. Only take products that are in stock, otherwise you will be systematically billed for shipping costs if you accept shipment in several instalments.
Acheteur Vérifié
purchased on 24/05/2017
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3
/5
★★★☆☆
Order finally arrived with a slight delay (acceptable). But I could do better: as soon as the parcel was dispatched, it was impossible to track it via Mondial Relay. The link on my 1001Maquette account took me to the web page... of another delivery company (DCPostal) and when I entered the tracking code, I was taken directly to the Mondial Relay page - unknown number! As a result, there was no way of tracking the shipment and no e-mail to inform me that the parcel had arrived. Finally the tracking number started to work, but only when the parcel had arrived (but still no e-mail to inform me). Otherwise satisfied, I'll order again (hoping that the""expeditiontio"" service improves).
Acheteur Vérifié
purchased on 22/05/2017
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2
/5
★★☆☆☆
Too bad. For substituting one paint for another without being informed. This is the second time. I won't comman
Acheteur Vérifié
purchased on 19/05/2017
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2
/5
★★☆☆☆
A little thought on the Éle prices
Acheteur Vérifié
purchased on 18/05/2017
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