/5
★★★★☆
based on 36827 reviews published
★★★★☆
based on 36827 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Model sent off without a hitch. Deadline met but painting order difficult and undelivered to date. More than two weeks
Acheteur Vérifié
purchased on 20/03/2017
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3
/5
★★★☆☆
Nice site, lots of choice, but shipping takes too long, especially for the price you pay! 9 days when competitors ship in 3 days - you don't have to be in a hurry, and frankly it's a hindrance for others.
Acheteur Vérifié
purchased on 19/03/2017
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2
/5
★★☆☆☆
Waiting more than two weeks for a 150 gram parcel is too long
Acheteur Vérifié
purchased on 17/03/2017
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2
/5
★★☆☆☆
I ordered a Jeep Wrangler in Nov 16. First I was told that the product was out of stock, even though it was advertised as being in stock on the site. I then received a discount voucher equivalent to the amount of the purchase so that I could order it at a later date. When it was available again, I realized that the coupon was actually worth 0€... 🙁 After contacting the customer service department, the problem was solved, but I realized that the coupon didn't count towards the shipping costs, i.e. 7€ for a purchase of 22! Not finding it normal to have to pay postage a second time, I receive a second coupon valid for postage this time. I placed another order and received a free figurine. After making the payment, I realized that the figurine had in fact been billed to me! Totally discouraged, I finally accepted the slight surcharge. I finally received my Jeep in
Acheteur Vérifié
purchased on 16/03/2017
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2
/5
★★☆☆☆
I still have not received my order and I ordered it on 010317, I have not received any news of this or anything like that. I would just ask to be advised or send a mail of the day the package should ll.
Comprador Verificado
purchased on 16/03/2017
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3
/5
★★★☆☆
Ordered on 26.2. and paid via PayPal arrived on 14.3. so more than 14 days delivery time goods ok what can you say about 7 pots of Humbrol colors. On the product page it says ""Goods in stock ready for shipment in 24 hours "" Sorry but that's not how it works.
Verifizierter Käufer
purchased on 14/03/2017
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3
/5
★★★☆☆
Model purchased on 2912. Receipt of a confirmation e-mail informing me of a delivery between 1601 and 1801. On 1301 receipt of an e-mail informing me of the non-availability of the model with the ment"" we don't know when it will be available"". On 2802 I received an e-mail informing me that the product was available and would be shipped within 48 hours. Shipment on 0103 and arrival of the parcel. More than two months of actual delay for a delay of just over two weeks initially announced..... An improvement in logistics would be welcome 🙂 On the phone, nothing to change: friendly and good advice. I'm staying
Acheteur Vérifié
purchased on 12/03/2017
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3
/5
★★★☆☆
Product and Revices Review I love the plane models I even enjoy watching it the only thing that I was disappointed is that my recent order that the plane model was so small and even the service was to slow to come up with the solution. I have sent a complain letter regarding with my recent order but there was no response to what was the mistake.
Verified Buyer
purchased on 10/03/2017
Answer from 1001hobbies
Dear customer, The plane's dimensions are indicated in its description on our website. If you believe there is a mistake, please send us some pictures of the product you received by email at [email protected] Best regards, The 1001modelkits team
3
/5
★★★☆☆
Product and Revices Review I love the plane models I even enjoy watching it the only thing that I was disappointed is that my recent order that the plane model was so small and even the service was to slow to come up with the solution. I have sent a complain letter regarding with my recent order but there was no response to what was the mistake.
Acheteur Vérifié
purchased on 10/03/2017
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Answer from 1001hobbies
Dear customer, The plane's dimensions are indicated in its description on our website. If you believe there is a mistake, please send us some pictures of the product you received by email at [email protected] Best regards, The 1001modelkits team
3
/5
★★★☆☆
Ordered several small models all in stock on February 20th but not prepared until the 28th. Too many
Acheteur Vérifié
purchased on 09/03/2017
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3
/5
★★★☆☆
Only the delivery was a bit long. About 10 days. I'm now building the model and painting it. Please note that paint is not included in the package. You'll need an extra 20 euros to purchase it.
Acheteur Vérifié
purchased on 08/03/2017
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3
/5
★★★☆☆
Slower than a snail I placed an order on e-bay to Hong Kong the same day (15 Feb), it arrived a week before 1001 Modelkits order
Verified Buyer
purchased on 07/03/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Slower than a snail I placed an order on e-bay to Hong Kong the same day (15 Feb), it arrived a week before 1001 Modelkits order
Acheteur Vérifié
purchased on 07/03/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the US. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Since 21012017 I made an order today 06032017 I'm still waiting!!! um mail of February 15 informs me a delay due to a supplier error and that in three days I would be delivered several emails thereafter remained unanswered today a phone call from my incentive M.Guillaume apologizes again and tells me he had just relaunched the missing item at the supplier I have doubts about the seriousness of this site ... I will come on the continuation of this case. Ps the bank transfer of 81.86 € has been made
Acheteur Vérifié
purchased on 06/03/2017
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2
/5
★★☆☆☆
My order was made and paid for + 1 week and no news your telephone contact told me that it was perhaps a problem of provider of sending all without knowing anything of the follow-up !!!! for a 1st with you it is not engaging for the continuation .......
Acheteur Vérifié
purchased on 03/03/2017
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2
/5
★★☆☆☆
Product conforms to the order and the delivery time was respected. I appreciated the message informing me of availability at the collection point, which is becoming more widespread. On the other hand, which explains the low overall score, the packaging is particularly defective: fragile cardboard, leading to partial crushing of the parcel, closing of the parcel with unprofessional green adhesive tape not suitable for long-distance transport, leaving access to the i
Acheteur Vérifié
purchased on 02/03/2017
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3
/5
★★★☆☆
Not easy to find the right brand of model. Delivery takes longer than expected, as you have to wait for collection, preparation and finally delivery. On the other hand, there's a huge choice of models and accessories.
Acheteur Vérifié
purchased on 02/03/2017
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3
/5
★★★☆☆
I had to take a glossy white and a glossy red (my order was urgent) so I took these 2 colors in my order as I had no choice. Disappointed for my first order. Sincerely
Acheteur Vérifié
purchased on 26/02/2017
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3
/5
★★★☆☆
Good materialbut don't be in too much of a hurry to receive the order(11 days).stock management needs to be improved as too many basic products are out of stock.
Acheteur Vérifié
purchased on 25/02/2017
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2
/5
★★☆☆☆
Order left 1001 maquettes on 10022017 and not yet received at 21022017. inquiry at Mondial Relay after my call. Delivery by Mondial relay not to be repeated.
Acheteur Vérifié
purchased on 21/02/2017
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2
/5
★★☆☆☆
Product ordered and never received. I was always the one who had to ask for news: the company is not responsive at all in responding to emails. Fortunately paid by PayPal and therefore refunded. I waited over a month to write this review to give the company a chance to fix the problem--not even an apology from them.... I rarely leave reviews but in this case I was taken for a ride so it seems only fair to let them know.
Acquirente Verificato
purchased on 21/02/2017
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3
/5
★★★☆☆
Delivery time to Switzerland too long
Acheteur Vérifié
purchased on 20/02/2017
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2
/5
★★☆☆☆
For a basic order (all the items ordered were supposed to be in stock) it took me 6 phone calls and several messages to get the situation sorted out, as the site announced that the order was being prepared but not dispatched. The reason given was that certain products were not in stock (I repeat that everything was in stock at the outset). After more than a month, the order was finally received. That's a long time! I'm not a grudge-holder, I'll place another order to see if I can get it.
Acheteur Vérifié
purchased on 19/02/2017
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3
/5
★★★☆☆
Models are insufficiently protected and boxes arrive damaged.
Acheteur Vérifié
purchased on 19/02/2017
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3
/5
★★★☆☆
Efficient order processing ... but disappointed that the description of the products ordered was not precise enough ... overall not sati
Acheteur Vérifié
purchased on 18/02/2017
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2
/5
★★☆☆☆
Very bad because I placed the order on the 8th and it still hasn't arrived. And they have not called me on any of the phone numbers I provided.
Comprador Verificado
purchased on 18/02/2017
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2
/5
★★☆☆☆
I found the same model cheaper. As for the gift, it was so ugly that it went straight into the garbage can. From now on, I'll buy a
Acheteur Vérifié
purchased on 17/02/2017
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3
/5
★★★☆☆
Communication is absent ... I have sent two emails and was answered only after receiving the package with the model besides the most broken ...
Acquirente Verificato
purchased on 16/02/2017
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3
/5
★★★☆☆
Parcel received several days later than announced. In addition, no care was taken when packing. The products are bulk-packed in plastic sleeves. Neither more nor less
Acheteur Vérifié
purchased on 15/02/2017
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2
/5
★★☆☆☆
After 20 days from the accepted order and 2 ignored inquiries I am notified that a box is no longer available and that it would finally be shipped. A Christmas gift for a child thus became a gift for Epiphany! The reorder of the missing box was processed beyond the expected delivery time and with package thrown inside the condominium garden....
Acquirente Verificato
purchased on 13/02/2017
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