/5
★★★★☆
based on 36827 reviews published
★★★★☆
based on 36827 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
After 20 days from the accepted order and 2 ignored inquiries I am notified that a box is no longer available and that it would finally be shipped. A Christmas gift for a child thus became a gift for Epiphany! The reorder of the missing box was processed beyond the expected delivery time and with package thrown inside the condominium garden....
Acquirente Verificato
purchased on 13/02/2017
Translated review
3
/5
★★★☆☆
Disappointed for the delivery it did not correspond to the dates given and no mail of excu
Acheteur Vérifié
purchased on 12/02/2017
Translated review
3
/5
★★★☆☆
I ordered a tube of cyberbond glue and I can't get a drop out.
Acheteur Vérifié
purchased on 11/02/2017
Translated review
3
/5
★★★☆☆
Ordered and paid for on 18.1.2017. Delivery time max. 2 weeks. 3.2.17 Request where the goods are. No reply. Still no goods today and still no reply. Too bad I imagined it would be different. NEW: On 8.2.2017 I finally received a message: The product you ordered is not available. You will receive a voucher for the amount paid. I requested a refund to my credit card. I wonder if this will be done. Legally it should work that way because I never said that I would or want to buy more products from 1001 modellbau. I DON'T WANT TO EITHER. 16.2.2017 the payment was credited. I think that's supppper. Thank you and my recommendation. It started out badly but the company finally acted positively.
Verifizierter Käufer
purchased on 08/02/2017
Translated review
2
/5
★★☆☆☆
I had the opportunity to place two orders on the site with great difficulty. Both times my children gave me a gift card for my birthday and for Christmas. Each time I had to enter the coupon number, I got an error message saying that the coupon was invalid or something! So to be able to validate my order I had to contact "" 1001 MAQUETTES""? This is where another big problem arises for me. The service is unreachable by phone when you send an email: no answer!!!. After 15 days of calls, we manage to get someone on the phone or in chat! Miraculously, we managed to integrate the coupon that had supposedly been deactivated, and finally we were able to validate the order... Personally, I'd never order from this site again, because the customer service is deplorable and the delivery times are not respected.
Acheteur Vérifié
purchased on 06/02/2017
Translated review
3
/5
★★★☆☆
This is my first model. The delivery time is very long. And I'd rather do it twice than once. You have to order the paints after you've received the model.
Acheteur Vérifié
purchased on 06/02/2017
Translated review
3
/5
★★★☆☆
Ordered and shipped at 24012017 Today 06022017 got delivered why such a long shipping time ???????
Verifizierter Käufer
purchased on 06/02/2017
Translated review
3
/5
★★★☆☆
Delivery times do not correspond to those specified in the order
Acheteur Vérifié
purchased on 05/02/2017
Translated review
3
/5
★★★☆☆
The product corresponds to my order but waiting more than 10 working days when the product is marked as available is far too long.....
Acheteur Vérifié
purchased on 05/02/2017
Translated review
3
/5
★★★☆☆
Delivery time longer than announced at time of order. otherwise satisfied.
Acheteur Vérifié
purchased on 04/02/2017
Translated review
3
/5
★★★☆☆
No explanation of how to use the decals
Acheteur Vérifié
purchased on 04/02/2017
Translated review
2
/5
★★☆☆☆
The model supplied has no instructions in French, only in English and Japanese. For a 12-year-old, this is not at all practical!!! even with the assembly sketches. A phone call to 1001 maquettes confirmed the absence of French instructions and the impossibility of obtaining them. I don't recommend this site and I personally wouldn't repeat the experience of a new one.
Acheteur Vérifié
purchased on 04/02/2017
Translated review
2
/5
★★☆☆☆
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Verified Buyer
purchased on 03/02/2017
Answer from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
2
/5
★★☆☆☆
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Acheteur Vérifié
purchased on 03/02/2017
Translated review
Answer from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
2
/5
★★☆☆☆
Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch
Acheteur Vérifié
purchased on 03/02/2017
Translated review
3
/5
★★★☆☆
I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed
Acheteur Vérifié
purchased on 03/02/2017
Translated review
3
/5
★★★☆☆
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Verified Buyer
purchased on 01/02/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Acheteur Vérifié
purchased on 01/02/2017
Translated review
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.
Verifizierter Käufer
purchased on 30/01/2017
Translated review
3
/5
★★★☆☆
Reference error on delivery but quick refund for lack of similar product
Acheteur Vérifié
purchased on 30/01/2017
Translated review
3
/5
★★★☆☆
Lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.
Verified Buyer
purchased on 29/01/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. There was an error concerning some of the messages sent by our customers. It has now been solve. We hope you are satisfied with the product. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.
Acheteur Vérifié
purchased on 29/01/2017
Translated review
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. There was an error concerning some of the messages sent by our customers. It has now been solve. We hope you are satisfied with the product. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
No delivery, no reply to the 2 emails sent, parcel number indicated unknown to the Post Office, no explanations, NOTHING. I will not repeat the experience and reserve the right to give my opinion on the appropriate forums.
Acheteur Vérifié
purchased on 29/01/2017
Translated review
3
/5
★★★☆☆
I chose this model because it was suitable for beginners but too difficult for my 11-year-old son.
Acheteur Vérifié
purchased on 29/01/2017
Translated review
3
/5
★★★☆☆
Too bad no feedback on the messages left on the site.
Acheteur Vérifié
purchased on 27/01/2017
Translated review
3
/5
★★★☆☆
All the jars of model paint had a very sticky barcode label, so all the jars remained sticky.
Acheteur Vérifié
purchased on 27/01/2017
Translated review
3
/5
★★★☆☆
If I have nothing in particular to reproach 1001 maquettes apart from a small delay in delivery due to payment in three instalments, I am not at all satisfied with the item purchased ...!!!! a 4F200LM helicopter paid almost 500€...!!! and which does not fly at all ...!!! and in fact is already out of service even before I have finished paying for it. At this price, you'd think that by gently pushing the throttle without touching any other controls, the machine would hover obediently ... but it doesn't, and it goes off in all directions because it's obviously not factory-calibrated. The paper manual in French is totally complex and improbable, describing settings that would scare you. It's more than fragile, and the spare parts that are broken (swashplate among others) are no longer available from dealers. I left a more than unfavorable review on this very article. I would no doubt have postponed or renounced this purchase if 10ire had issued a detailed warning concerning this model, and this is a reproach that I take the liberty of making. Sincerely
Acheteur Vérifié
purchased on 23/01/2017
Translated review
3
/5
★★★☆☆
Very professional site, complete catalog at fair prices. But not enough details on the items. The processing of orders before shipping seems to me to be very complicated.
Acheteur Vérifié
purchased on 22/01/2017
Translated review
3
/5
★★★☆☆
I am disappointed with the item ordered The photo on the website does not match the description Ref: S002
Acheteur Vérifié
purchased on 21/01/2017
Translated review
3
/5
★★★☆☆
Did not receive the package fortunately an employee resent it to me in a hurry ...5 stars po
Acheteur Vérifié
purchased on 21/01/2017
Translated review