/5
★★★★☆
based on 37512 reviews published
★★★★☆
based on 37512 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order 021492 paid on 21.07.13 not shipped until today !!! Order 021604 paid on 24.07.13 shipped but not arrived until today. Order 021695 paid on 26.07.13 not shipped until today !!! This is unacceptably deficient Marzec
Verifizierter Käufer
purchased on 01/08/2013
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1
/5
★☆☆☆☆
I ordered a miniature motorcycle for my son who has just bought his 1st motorcycle. My order was for a Honda Hornet, and when he opened it, he thanked me but asked me why I'd bought him one. In fact, the parcel contained a Ducati from the year 40! My surprise was ruined. It was my 1st order, so I'm not sure I'll be coming back to this site. Now I have to send it back at my own expense and wait to receive a credit note, hoping that my shipping costs will be reimbursed, which wasn't easy for the person I e
Acheteur Vérifié
purchased on 15/07/2013
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1
/5
★☆☆☆☆
Hello buy 3 cars scale 187 with all the illusion to see them and then make the order more complete but what is the fatal service q is estamaos to July 5 and still have nothing I had never happened to me a greeting
Comprador Verificado
purchased on 05/07/2013
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1
/5
★☆☆☆☆
Gente muy poco seria Hace 15 días les pedí una maqueta de un avión ""Fieseler Storch"" por el que pagué con mi tarjeta visa algo más de 100€ y me enviaron un barco. Les he enviado varios correos electrónicos y todavía no he tenido contestación. Estoy muy enfadado. Si no me devuelven el dinero a me dan una solución, estoy dispuesto a denunciarles en todos los foros posibles especializados de internet, tanto en Francia, Inglaterra y España. Seguiré informando...
Acheteur Vérifié
purchased on 28/06/2013
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1
/5
★☆☆☆☆
Gente muy poco seria Hace 15 días les pedí una maqueta de un avión ""Fieseler Storch"" por el que pagué con mi tarjeta visa algo más de 100€ y me enviaron un barco. Les he enviado varios correos electrónicos y todavía no he tenido contestación. Estoy muy enfadado. Si no me devuelven el dinero a me dan una solución, estoy dispuesto a denunciarles en todos los foros posibles especializados de internet, tanto en Francia, Inglaterra y España. Seguiré informando...
Verified Buyer
purchased on 28/06/2013
1
/5
★☆☆☆☆
Do you really want my opinion? ...........................Here it is, and this is the strict truth !!!! I will simply detail............( the history of my orders..........number of 2.............uniquely.........I was going to say fortunately......) I won't look for the dates, let's get to the point. So I place an order for miniatures and receive my parcel on time (at least that.......and well packaged), but when I open it all I see are mock-ups !!!! I contact them and they tell me that they will send me back the products of my choice for the same value as what was ordered..................except that the postage and packing for my return and the return of my parcels were at my expense !!!!!! A few months later I sent a message on the occasion of my second order saying that I wanted to start again on the right foot by forgetting and that I did not hold rigor ..................I order 3 models at 172nd I receive my package and on opening one of the three is at 176th !!!!! ...........withte model in the 172nd and the photo of the box on which is written"" 172nd "" !!!!! I contact them and they tell me that there's not much difference between the 172nd and the 176th !!!! I reply that I only ride the 172nd and that I know very well that the 172nd and 176th are not so similar................correctement ...... I then receive an e-mail telling me that I'm being offered 7 E on postage for my next order.....................Bravo !!!! I then receive an email telling me that shipping will be free for my next order of a minimum of 50 E and this valid until June 23 !!!!..............Bravo !!!!! So I"" MAGIC "" !!!!!!
Acheteur Vérifié
purchased on 23/06/2013
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1
/5
★☆☆☆☆
Happy to have found a model motorcycle that suits me and happy with the service because after 4 days this model was at home. But to my surprise, there were no instructions in French, and I don't speak Chinese or German or English, only FRENCH. After inquiring with the service, I was told that the instructions and drawings were clear enough for assembly. Que Nenni. I don't understand a thing. So why sell a model in France if you don't have the instructions in French? Even with a discount and free postage (given by the complaint department) I won't change my mind. I don't order from this site any more and I don't do anything else.
Acheteur Vérifié
purchased on 20/06/2013
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1
/5
★☆☆☆☆
Wrong items received, no support by mail since delivery I ordered two tie-clips... received rather quickly but it was the wrong color (gold plated instead of nickel). I tried to contact them since, but so far no answer whatsoever.
Acheteur Vérifié
purchased on 19/06/2013
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1
/5
★☆☆☆☆
I received two thunderbolt P47 canopies and they were crushed! I couldn't get them back to their original shape. I received these pieces wrapped in bubble plastic in a paper envelope. It would be better to send them in rigid cardboard packages. What recourse do I have to obtain the canopies in good condition? This incident may not be your fault, but your packaging deserves to be improved.
Acheteur Vérifié
purchased on 19/06/2013
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1
/5
★☆☆☆☆
Wrong items received, no support by mail since delivery I ordered two tie-clips... received rather quickly but it was the wrong color (gold plated instead of nickel). I tried to contact them since, but so far no answer whatsoever.
Verified Buyer
purchased on 19/06/2013
1
/5
★☆☆☆☆
Poorly packaged or previously damaged! Outside box had no damage, inside model box had damage. Makes me believe this model was damaged before shipping. Broken railing on model. Unacceptable when this was planned to be gifted!
Acheteur Vérifié
purchased on 07/06/2013
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1
/5
★☆☆☆☆
Poorly packaged or previously damaged! Outside box had no damage, inside model box had damage. Makes me believe this model was damaged before shipping. Broken railing on model. Unacceptable when this was planned to be gifted!!
Verified Buyer
purchased on 07/06/2013
1
/5
★☆☆☆☆
Instead of a can of tamiya paint, I was sent a dry felt-tip pen that was already open, dented and unusable...No reply to my req
Acheteur Vérifié
purchased on 03/06/2013
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1
/5
★☆☆☆☆
I ordered a 1st time on 16.02.2013 5 models and I received only two small models. The other three more important were paid but lost in nature. The 2nd order on 12.05.2013 I received in order but the Air Malaysia Airbus A 380 that you sent me does not wear the latest colors of the company which are blue and white. Hoping for an answer a little more elaborate than the last I present you my greetings Fross
Acheteur Vérifié
purchased on 31/05/2013
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1
/5
★☆☆☆☆
Since I have been ordering model kits on the Internet, it has never happened to me that these kits are not complete. I have ordered 2 x the model Dzialo Szturmowe AT -1 from Mirage Hobby. Both model kits were delivered without tracks and decals!!!!! In future I will only order from other suppliers
Verifizierter Käufer
purchased on 24/05/2013
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1
/5
★☆☆☆☆
The parcel was dispatched on 19 april 13 and I still haven't received anything to date: 24 may 13 this doesn't encourage me to renew the experiment
Acheteur Vérifié
purchased on 24/05/2013
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1
/5
★☆☆☆☆
I will never use this company again. The goods have still not arrived after two weeks. Instead there are newsletters with models with Nazi symbols and tanks from the world war. If the package does not arrive within 4 days, I will ask for my money back.
Verifizierter Käufer
purchased on 23/05/2013
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1
/5
★☆☆☆☆
A poorly-applied scotch open and smashed a chance to get my prod
Acheteur Vérifié
purchased on 08/05/2013
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1
/5
★☆☆☆☆
I ordered a yellow Fleischmann Shell wagon after requesting confirmation of availability by email specifying the color and marking of the wagon - confirmation of ""dispo"" - Received a silver wagon with no relation to the one ordered - Nothing to do to obtain a refund n of the purchase - Customer service only there to not answer Absolutely avoid this seller The 2304 - Following response from 1001 maquettes indeed they offered to return the wagon I c""At your expense and with file opening fee of 3 Euros"" This is how 1001 maquettes assumes its errors! Le 3004 - Following 1001 Maquettes' last message, I contacted customer service again, who agreed, after discussions, to a full refund of the purchase price and reimbursement of the cost of returning the non-compliant item. So as far as I'm concerned, the dispute is over. I'd just like to point out that the purchase took place on March 21. So if I keep just one star for the review (very bad first experience, but I'd like to point out that Customer Service has always been very courteous on the phone), I'm withdrawing the ""A FUIR - dishonest store"" to say ""You must insist that they take responsibility for their shipping error"".
Acheteur Vérifié
purchased on 21/04/2013
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1
/5
★☆☆☆☆
I had booked express delivery to receive the parcel within the week. I didn't hear from him for the whole week, and it was only the following week that I received an e-mail telling me that my parcel was on its way. So I received it well after the 4 to 6 days I'd expected when ordering. I sent an e-mail before receiving it to find out why it was late and why I had received duplicate e-mails with errors in the automatic e-mails (one sentence did not appear correctly). I was waiting for an explanation. I received a few lines of reply with no apology, no explanation and, above all, no answers to my questions. So I sent another e-mail and I'm still waiting for an answer. This company doesn't manage after-sales service and customer relations at all. I'm very disappointed. I'd read some good comments, especially about deliveries, but apparently not everyone is on the same page.
Acheteur Vérifié
purchased on 01/04/2013
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1
/5
★☆☆☆☆
Virtually unprotected packaging (a small piece of crumpled kraft paper insufficient to protect the miniature during transport. On unpacking, I see that the car's windscreen is broken. I wrote to 1001 maquettes...who merely offered me free delivery on my next order..... even though this was a standard commercial offer (I had already received an e-mail to this effect before delivery!). In short, deplorable service. And the customer service email was not signed and had no telephone number. TO BE AVOIDED
Acheteur Vérifié
purchased on 01/04/2013
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1
/5
★☆☆☆☆
If I hadn't been threatened with a ""hand courante"" for not respecting the purchase contract for a model and a sheet of ordinary decals, I'm sure that three yes three months after the order I'd still be waiting for my pack of 1001 Maquettes. So you'll understand that from now on I'm not taking this site very seriously, unlike other English, German, Polish or Czech sites, which are much more efficient.
Acheteur Vérifié
purchased on 26/03/2013
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1
/5
★☆☆☆☆
I strongly advise against this site. After placing an order, everything went wrong: misleading communications, product delivered 7 days late in a damaged parcel. No response to my emails and phone calls. Basically my worst e-commerce experience in 10 years. I don't recommend si
Acheteur Vérifié
purchased on 20/03/2013
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1
/5
★☆☆☆☆
Order on March 1 of an item ""in stock"" shipment on March 8 not yet delivered (March 17)
Acheteur Vérifié
purchased on 17/03/2013
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1
/5
★☆☆☆☆
Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.
Acheteur Vérifié
purchased on 25/02/2013
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1
/5
★☆☆☆☆
Poor, Slow Service, Incomplete Order Many item not in-stock despite web order saying they were in stock ready to ship. For items not in stock, I was issued a ""credit memo"" to be used on next order without my permission. I can't imagine ever ordering again so I am now fighting for a refund. This was the poorest experience I have had ordering on the internet in 15 years.
Verified Buyer
purchased on 25/02/2013
1
/5
★☆☆☆☆
They pretend to be a company based in Germany. Hotline only in French. Extremely long delivery times or goods do not arrive at all. Request for a refund of the purchase price is ignored.
Verifizierter Käufer
purchased on 14/02/2013
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1
/5
★☆☆☆☆
YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.
Acheteur Vérifié
purchased on 13/02/2013
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Answer from 1001hobbies
Dear sir, I am sorry, it seems that we inverted the items with another customer: I will send you in a separate email the address of the other customer where you can send the wrong items: he will send you the correct item. Nick Customer service
1
/5
★☆☆☆☆
YOU ARE A RIP OFF COMPANY I ORDERED A HELICOPTER FOR MY GRANDSON THAT COST ME 29.99 AND I RECEIVED THREE LITTLE PLANES THAT I COULD OF BOUGHT AT THE DOLLAR STORE FOR ONE DOLLAR. WHEN I CALLED TO TALK TO CUSTOMER SERVICE, THE CUSTOMER SERVICE REP ONLY SPOKE IN FRENCH AND DID NOT UNDERSTAND ENGLISH, THEN SHE HUNG UP ON ME. I WILL NEVER BUY FROM YOUR SITE EVER AGAIN.
Verified Buyer
purchased on 13/02/2013
Answer from 1001hobbies
Dear sir, I am sorry, it seems that we inverted the items with another customer : I will send you in a separate email the address of the other customer where you can send the wrong items: he will send you the correct item. Nick Customer service
1
/5
★☆☆☆☆
Here's my order that I didn't receive: Horsa Mk.I Troop transport glider. Includes British paratroopers 135 - Master Box aircraft model and here is what I received: figurine soviet tank crew et toujours pas de reponse quand je telephone la personne en ligne n'ai pas competente pour me repondre c'est inadmissible d'autant plus que je suis en création d'un blog qui seras suivi d'un club maquettiste dio dans l'essonne j'en ai commander pour 500 euro a verlinden usa tout est arriver sous 8 jours (super) et 300 chez tonyshop 200 chez azimut pour le reste vue les circonstances ce ne seras pas chez vous.
Acheteur Vérifié
purchased on 12/02/2013
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