/5
★★★★☆
based on 37034 reviews published
★★★★☆
based on 37034 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
For a basic order (all the items ordered were supposed to be in stock) it took me 6 phone calls and several messages to get the situation sorted out, as the site announced that the order was being prepared but not dispatched. The reason given was that certain products were not in stock (I repeat that everything was in stock at the outset). After more than a month, the order was finally received. That's a long time! I'm not a grudge-holder, I'll place another order to see if I can get it.
Acheteur Vérifié
purchased on 19/02/2017
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3
/5
★★★☆☆
Models are insufficiently protected and boxes arrive damaged.
Acheteur Vérifié
purchased on 19/02/2017
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3
/5
★★★☆☆
Efficient order processing ... but disappointed that the description of the products ordered was not precise enough ... overall not sati
Acheteur Vérifié
purchased on 18/02/2017
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2
/5
★★☆☆☆
Very bad because I placed the order on the 8th and it still hasn't arrived. And they have not called me on any of the phone numbers I provided.
Comprador Verificado
purchased on 18/02/2017
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2
/5
★★☆☆☆
I found the same model cheaper. As for the gift, it was so ugly that it went straight into the garbage can. From now on, I'll buy a
Acheteur Vérifié
purchased on 17/02/2017
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3
/5
★★★☆☆
Communication is absent ... I have sent two emails and was answered only after receiving the package with the model besides the most broken ...
Acquirente Verificato
purchased on 16/02/2017
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3
/5
★★★☆☆
Parcel received several days later than announced. In addition, no care was taken when packing. The products are bulk-packed in plastic sleeves. Neither more nor less
Acheteur Vérifié
purchased on 15/02/2017
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2
/5
★★☆☆☆
After 20 days from the accepted order and 2 ignored inquiries I am notified that a box is no longer available and that it would finally be shipped. A Christmas gift for a child thus became a gift for Epiphany! The reorder of the missing box was processed beyond the expected delivery time and with package thrown inside the condominium garden....
Acquirente Verificato
purchased on 13/02/2017
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3
/5
★★★☆☆
Good choice of products but wait time-cost a bit long. Package well taken care of and product safe.
Acquirente Verificato
purchased on 13/02/2017
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3
/5
★★★☆☆
Disappointed for the delivery it did not correspond to the dates given and no mail of excu
Acheteur Vérifié
purchased on 12/02/2017
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3
/5
★★★☆☆
I ordered a tube of cyberbond glue and I can't get a drop out.
Acheteur Vérifié
purchased on 11/02/2017
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3
/5
★★★☆☆
Ordered and paid for on 18.1.2017. Delivery time max. 2 weeks. 3.2.17 Request where the goods are. No reply. Still no goods today and still no reply. Too bad I imagined it would be different. NEW: On 8.2.2017 I finally received a message: The product you ordered is not available. You will receive a voucher for the amount paid. I requested a refund to my credit card. I wonder if this will be done. Legally it should work that way because I never said that I would or want to buy more products from 1001 modellbau. I DON'T WANT TO EITHER. 16.2.2017 the payment was credited. I think that's supppper. Thank you and my recommendation. It started out badly but the company finally acted positively.
Verifizierter Käufer
purchased on 08/02/2017
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2
/5
★★☆☆☆
I had the opportunity to place two orders on the site with great difficulty. Both times my children gave me a gift card for my birthday and for Christmas. Each time I had to enter the coupon number, I got an error message saying that the coupon was invalid or something! So to be able to validate my order I had to contact "" 1001 MAQUETTES""? This is where another big problem arises for me. The service is unreachable by phone when you send an email: no answer!!!. After 15 days of calls, we manage to get someone on the phone or in chat! Miraculously, we managed to integrate the coupon that had supposedly been deactivated, and finally we were able to validate the order... Personally, I'd never order from this site again, because the customer service is deplorable and the delivery times are not respected.
Acheteur Vérifié
purchased on 06/02/2017
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3
/5
★★★☆☆
This is my first model. The delivery time is very long. And I'd rather do it twice than once. You have to order the paints after you've received the model.
Acheteur Vérifié
purchased on 06/02/2017
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3
/5
★★★☆☆
Ordered and shipped at 24012017 Today 06022017 got delivered why such a long shipping time ???????
Verifizierter Käufer
purchased on 06/02/2017
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3
/5
★★★☆☆
Delivery times do not correspond to those specified in the order
Acheteur Vérifié
purchased on 05/02/2017
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3
/5
★★★☆☆
The product corresponds to my order but waiting more than 10 working days when the product is marked as available is far too long.....
Acheteur Vérifié
purchased on 05/02/2017
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3
/5
★★★☆☆
Delivery time longer than announced at time of order. otherwise satisfied.
Acheteur Vérifié
purchased on 04/02/2017
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3
/5
★★★☆☆
No explanation of how to use the decals
Acheteur Vérifié
purchased on 04/02/2017
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2
/5
★★☆☆☆
The model supplied has no instructions in French, only in English and Japanese. For a 12-year-old, this is not at all practical!!! even with the assembly sketches. A phone call to 1001 maquettes confirmed the absence of French instructions and the impossibility of obtaining them. I don't recommend this site and I personally wouldn't repeat the experience of a new one.
Acheteur Vérifié
purchased on 04/02/2017
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2
/5
★★☆☆☆
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Verified Buyer
purchased on 03/02/2017
Answer from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
2
/5
★★☆☆☆
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Acheteur Vérifié
purchased on 03/02/2017
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Answer from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
2
/5
★★☆☆☆
Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch
Acheteur Vérifié
purchased on 03/02/2017
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3
/5
★★★☆☆
I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed
Acheteur Vérifié
purchased on 03/02/2017
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3
/5
★★★☆☆
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Verified Buyer
purchased on 01/02/2017
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Acheteur Vérifié
purchased on 01/02/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.
Verifizierter Käufer
purchased on 30/01/2017
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3
/5
★★★☆☆
Reference error on delivery but quick refund for lack of similar product
Acheteur Vérifié
purchased on 30/01/2017
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3
/5
★★★☆☆
Lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.
Acheteur Vérifié
purchased on 29/01/2017
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. There was an error concerning some of the messages sent by our customers. It has now been solve. We hope you are satisfied with the product. Best regards, The 1001modelkits team
3
/5
★★★☆☆
I chose this model because it was suitable for beginners but too difficult for my 11-year-old son.
Acheteur Vérifié
purchased on 29/01/2017
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