/5
★★★★☆
based on 36826 reviews published
★★★★☆
based on 36826 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
172 for the figurines and the 172 boat. Despite this, the figurines are very poorly made and do not correspond to the scale requested.
Acheteur Vérifié
purchased on 20/01/2017
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3
/5
★★★☆☆
Very happy with my purchasesbut very surprised to see the price go from 52 euros to 101 euros that's a lot at once!!!!!!!! Too bad.........
Acheteur Vérifié
purchased on 17/01/2017
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3
/5
★★★☆☆
Fairly high prices compared with the competition, and delivery times too long. Otherwise wide choice of good quality products
Acheteur Vérifié
purchased on 15/01/2017
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3
/5
★★★☆☆
5 pots of paint ordered, 5 received. However, there was a mistake and I received 2 identical ones... So I'm missing one
Acheteur Vérifié
purchased on 10/01/2017
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2
/5
★★☆☆☆
Ordered on 2612, received on 401. Mondial Relay presents the parcel at the shop a few minutes before opening time on a Saturday and decides to eat""later"" i.e. the following Wednesday! The site's return policy is a deterrent
Acheteur Vérifié
purchased on 07/01/2017
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3
/5
★★★☆☆
I ordered on March 7, 2016 an item received on March 8, 2016. Nothing to say about the shipment with Mondial Relais. Nickel tracking. On the other hand, when I received the product (not immediately opened), I was surprised to find that the photo-cut-out part of the enhancement kit was missing. I sent an e-mail and was asked to send a photo. Which I didn't do, since a photo can be faked (by not photographing the missing part, for example ^^). That's why I was wondering about the special offers on 1001 maquettes: Have the promotional items already been opened as after-sales service ^^ and unscrupulously put back on sale without informing the customer that the item has been opened and may be missing parts? I hesitate to recommend you...
Acheteur Vérifié
purchased on 07/01/2017
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3
/5
★★★☆☆
I had a lot of trouble tracking the package because after opening an account with you I was told that I hadn't placed any orders every time I went to the "My orders" section, even though paypal had acknowledged receipt of my purchase and cashed the money. Impossible to contact you on the support phone and it was only after 2 emails that I heard from you - customer relations need to be improved. Otherwise the parcel arrived in good condition and in the right place.
Acheteur Vérifié
purchased on 06/01/2017
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3
/5
★★★☆☆
I asked for orange brillant email but received aqua color. I sent a message to report it but no response. dom
Acheteur Vérifié
purchased on 04/01/2017
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3
/5
★★★☆☆
I have emailed several times with a specific question and have never received a reply.
Acheteur Vérifié
purchased on 03/01/2017
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3
/5
★★★☆☆
Les comondes viennes apret un moi s
Acheteur Vérifié
purchased on 30/12/2016
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2
/5
★★☆☆☆
Poor quality model arrived broken
Acheteur Vérifié
purchased on 30/12/2016
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2
/5
★★☆☆☆
Prices more expensive than on another site. Gift wrapping neither done nor to do...
Acheteur Vérifié
purchased on 29/12/2016
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3
/5
★★★☆☆
Waiting 3 weeks for a sticker page is a bit long. moreover, they send me an sms to inform me that the parcel has been shipped and that an sms will follow with the reference for tracking, but I haven't received anything, so I had to contact you to get it. as for the rest, the packaging and the product are fine.
Acheteur Vérifié
purchased on 28/12/2016
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2
/5
★★☆☆☆
Lack of contact for the follow-up of my order after several calls company on leave ... strange for a company model my order n 94035 delivered in relay point ... not
Acheteur Vérifié
purchased on 28/12/2016
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3
/5
★★★☆☆
Package received in 1 week
Acheteur Vérifié
purchased on 27/12/2016
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2
/5
★★☆☆☆
When I placed my order, a figurine was supposedly offered, but I later realized that this figurine had been invoiced, despite a message sent to this effect. This figurine, which I had not ordered, was not removed, but was indeed invoiced.
Acheteur Vérifié
purchased on 26/12/2016
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3
/5
★★★☆☆
A Wee Bit Disappointed I did receive my item when expectedbut was disappointed that my rather expensive items arrived bent with only a bubble mailer to ""protect"" them. Items were metal and flexible but are not meant to be sharply bent. A piece of cardboard in the envelope could have prevented all of that and not added much to the weight. Paid $20 for shipping to America and expected a bit more care for the price.
Acheteur Vérifié
purchased on 26/12/2016
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3
/5
★★★☆☆
A Wee Bit Disappointed I did receive my item when expectedbut was disappointed that my rather expensive items arrived bent with only a bubble mailer to ""protect"" them. Items were metal and flexible but are not meant to be sharply bent. A piece of cardboard in the envelope could have prevented all of that and not added much to the weight. Paid $20 for shipping to America and expected a bit more care for the price.
Verified Buyer
purchased on 26/12/2016
2
/5
★★☆☆☆
If I hadn't paid via PayPal, I would probably still be waiting for my shipment. Order dated 06.12.2016. No response to my emails either. Only after contacting PayPal did I receive a response. The shipment (letter) was delivered on 22.12.2016.
Verifizierter Käufer
purchased on 26/12/2016
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3
/5
★★★☆☆
The tracking of orders is correct, the speed of response is also correct but on the other hand delivery times are relatively long.otherwise RAS good holiday season. Sincerely
Acheteur Vérifié
purchased on 24/12/2016
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3
/5
★★★☆☆
10 days to ship my order. I received a bunch of emails from them, one missing a product, one not validating my order even though I had been charged. I had to call them to clear things up, and after 15 days, when I received my order, I was disappointed because the boxes weren't in good condition. 15 days of receiving emails every day for nothing, duplicates and triplicates... Basically a
Acheteur Vérifié
purchased on 23/12/2016
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2
/5
★★☆☆☆
After ten days since payment. I have not received my first order. This does not encourage me to continue shopping.
Comprador Verificado
purchased on 23/12/2016
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3
/5
★★★☆☆
Satisfied with the product but disappointed not to have obtained the answer to the question asked by e-mail and telephone concerning the size of the figurines. This information is not noted on the site, so we only found the dimensions when we received the box.
Acheteur Vérifié
purchased on 22/12/2016
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3
/5
★★★☆☆
The product arrived well but it took too long.
Comprador Verificado
purchased on 22/12/2016
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3
/5
★★★☆☆
Basically everything's fine, but on the online store some items are wrong, the illustration obviously doesn't match the title. The contact form doesn't give any answer after the automatic acknowledgement, but I received copies of messages from several other customers! ? One of my items was out of stock, so it's getting complicated and hasn't been resolved yet. I recommend the site but there's still work to be done to keep up with the big competitor b
Acheteur Vérifié
purchased on 19/12/2016
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3
/5
★★★☆☆
Too slow 15 days for a delivery expected in max 6 days well seen!!!
Acheteur Vérifié
purchased on 17/12/2016
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2
/5
★★☆☆☆
Delivery time too long for basic items
Acheteur Vérifié
purchased on 16/12/2016
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3
/5
★★★☆☆
The 1st order arrived very quickly (5 days) the second despite availability is still not here although the order was placed the same day as the 1st is the 2
Acheteur Vérifié
purchased on 13/12/2016
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3
/5
★★★☆☆
I am still waiting for my package. I can't tell you about the product! I don't think I'll be recommending you, the delivery times are much too long. Products from abroad have a shorter delivery time. The model I ordered was marked in stock...To make a gift you have to plan a long, long time in advance. I just hope it arrives on time... Dear consumers be
Acheteur Vérifié
purchased on 11/12/2016
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2
/5
★★☆☆☆
Even after the second request for a few articles, there has been no response to date. LNF is not a common abbreviation in model making... not even outside Germany! The descriptions of the articles are extremely poor. It would be important to me if I knew what I was buying... Describing a Microflyer as unequipped when probably only the transmitter is missing is extremely clumsy! Sorry, I am also used to German quality in the description...
Verifizierter Käufer
purchased on 11/12/2016
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