/5
★★★★☆
based on 37032 reviews published
★★★★☆
based on 37032 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I ordered an item on 2209 which was announced as being in stock. On 2309 I was debited for the amount of the order. On 3009 I received an e-mail stating that the product was awaiting delivery. I left several messages by e-mail and answering machine (nobody ever answers the number given) without any reply to date. Finally, after numerous telephone messages and e-mails, I was reimbursed on December 09.
Acheteur Vérifié
purchased on 04/11/2016
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2
/5
★★☆☆☆
Slow Delivery Overcharged Postage !! NOT delivered by DHL. but by normal postman.
Verified Buyer
purchased on 02/11/2016
2
/5
★★☆☆☆
Slow Delivery Overcharged Postage ! NOT delivered by DHL. but by normal postman.
Acheteur Vérifié
purchased on 02/11/2016
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2
/5
★★☆☆☆
Order placed on 1610. Delivery estimated between 1710 and 2010 according to the site. Some of the items in my order were mentioned as having a 10 to 12 day lead time. Today is 111, a public holiday, but the 12 working days have passed and despite 2 reminders by e-mail, no response. No news of the order. Good choice of products but not serious about delivery times and customer information. And from reading the various reviews, I'm far from being a good customer.
Acheteur Vérifié
purchased on 01/11/2016
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3
/5
★★★☆☆
Hello I had asked for a delivery in point relay but the parcel arrived at my home delivered by the letter carrier. This choice was justified by the almost constant absence of someone at home. What's more, as the parcel was a Christmas present, it could have been received by the recipient, which was to be avoided. Otherwise impeccable package and delivery.
Acheteur Vérifié
purchased on 31/10/2016
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3
/5
★★★☆☆
Had some issues with shipping... take too long i cant tell if my decal was shipped or not... still waiting more news about it... when i bought them, thought that will be shipped fast... but some days a go i received other email telling that my order will be shipped soon.... how should i know
Verified Buyer
purchased on 29/10/2016
2
/5
★★☆☆☆
Hello I ordered a Jouef starter set on this site and now some parts are missing from the box. I contacted them and found young people who know absolutely nothing about model railroading. I don't think I'd recommend this site to anyone or that I'd order it myself.
Acheteur Vérifié
purchased on 29/10/2016
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3
/5
★★★☆☆
Had some issues with shipping... take too long i cant tell if my decal was shipped or not... still waiting more news about it... when i bought them, thought that will be shipped fast... but some days a go i received other email telling that my order will be shipped soon.... how should i know
Acheteur Vérifié
purchased on 29/10/2016
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3
/5
★★★☆☆
Too long a delivery time for 2 small dots of paint and 3 brushes
Acheteur Vérifié
purchased on 21/10/2016
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3
/5
★★★☆☆
Satisfactory choice of products. I had left a comment (about paint colors) in a dedicated area to clarify my order which was not taken into account. It was indicated that the product was available for delivery in 2 to 4 days, but in the end it was delivered in 10 days!
Acheteur Vérifié
purchased on 17/10/2016
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3
/5
★★★☆☆
Valid provided and serious improvable the speed of delivery in relation to the times communicated
Acquirente Verificato
purchased on 15/10/2016
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2
/5
★★☆☆☆
I cannot evaluate because I have not received anything I have purchased.
Comprador Verificado
purchased on 09/10/2016
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3
/5
★★★☆☆
When I received my model paints, one of the two thinners I'd also ordered had been emptied in transit because it wasn't capped properly. The small pots of paint correspond well to my c
Acheteur Vérifié
purchased on 07/10/2016
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2
/5
★★☆☆☆
Delivery too long to wait
Acheteur Vérifié
purchased on 07/10/2016
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2
/5
★★☆☆☆
Of the two orders I have placed on this site have been delayed at least one week longer than I had chosen with the shipping costs.
Comprador Verificado
purchased on 02/10/2016
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3
/5
★★★☆☆
This is the first time I have used your services, they are competent but the shipping service is very slow and takes more days than stipulated.
Comprador Verificado
purchased on 02/10/2016
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3
/5
★★★☆☆
Not to comment or more if with the subject of colissimo that leaves has desires not very professionn
Acheteur Vérifié
purchased on 27/09/2016
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3
/5
★★★☆☆
Product normally shipped in 48h ordered on Monday morning received the following Monday... Quality for the price
Acheteur Vérifié
purchased on 26/09/2016
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3
/5
★★★☆☆
Still no news
Acheteur Vérifié
purchased on 26/09/2016
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3
/5
★★★☆☆
Hello I ordered a plane and I received decals but I probably misread the offer and conditions... I sent back an email as soon as I received my order to point out the error the confusion... I sent back the decals more than 3 weeks ago and to this day I have not been reimbursed. Thank you for anything you can do Lucien AUBERT 06
Acheteur Vérifié
purchased on 13/09/2016
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3
/5
★★★☆☆
Good materials and good prices. To be improved communication with customers.
Acquirente Verificato
purchased on 08/09/2016
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3
/5
★★★☆☆
Delivery 13 DAYS from order to dispatch !!! No reply to e-mail contact
Verifizierter Käufer
purchased on 31/08/2016
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3
/5
★★★☆☆
I have been waiting since august 26th for the delivery of the package and we are now on august 30th and no sign of life.
Comprador Verificado
purchased on 30/08/2016
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3
/5
★★★☆☆
When items are out of stock, the site offers to let you know as soon as the restock arrives, but this is never done. The delivery time is far too long, and when you complain about it, you get the runaround. It's a shame we don't listen to our customers. You have good products, but the rest is up to you.
Acheteur Vérifié
purchased on 29/08/2016
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2
/5
★★☆☆☆
Not a UK Company-'1001 Modelkits' I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.
Acheteur Vérifié
purchased on 21/08/2016
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2
/5
★★☆☆☆
Not a UK Company-'1001 Modelkits' I was furious that they gave the impression you were ordering from the UK when I fact they are located in France. After almost a week, I got an email to say ""your order is being processed"" say what?! How hard is it to go pick 2 cans of spray varnish and pack them? After another week my item arrived. Why would I wait 2 weeks for an order from France, when I can buy exactly the same product WITHIN the UK. Misleading.
Verified Buyer
purchased on 21/08/2016
3
/5
★★★☆☆
Delivery too long price too high compared to other stores on the w
Acheteur Vérifié
purchased on 17/08/2016
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3
/5
★★★☆☆
Prices too high compared with other web sites Long lead times for orders
Acheteur Vérifié
purchased on 14/08/2016
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2
/5
★★☆☆☆
Very long delivery time no response to emails (only after a few days)
Verifizierter Käufer
purchased on 14/08/2016
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3
/5
★★★☆☆
Choice, good will but a lot of problems
Acheteur Vérifié
purchased on 09/08/2016
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