/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Order has not arrived and when I notified the company the response was less than pleasing. Right now, not happy at all with 1001hobbies and unless the error is rectified will never give them business again and will dispute the charge on my card. I do hope that things will be settled properly.
Verified Buyer
purchased on 19/07/2023
1
/5
★☆☆☆☆
Ordered on 18/07/23, delivered on 03/08/23. According to a manager, it takes a minimum of one week per delivery, 16 days to get my order, TO BE IMPROVED. I tried 6 times to contact them by phone, impossible, nobody picks up. I've left 3 e-mails, the last one with my phone number, and I've been answered. TO IMPROVE
Acheteur Vérifié
purchased on 18/07/2023
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1
/5
★☆☆☆☆
The product arrived without some parts promptly reported to me was knowing what to do, still on Monday, then no one was heard from again
Acquirente Verificato
purchased on 21/03/2023
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1
/5
★☆☆☆☆
They list items on their website they don't have. I don't want to say it's a scam, but it's pretty close. They disregarded my email instructions regarding my order and took their own actions. Very disappointing.
Verified Buyer
purchased on 10/06/2023
1
/5
★☆☆☆☆
No luck with this order, three months for delivery after two phone calls and two emails with no response, so yes, just one star, and I will no longer be a customer of this site.
Acheteur Vérifié
purchased on 24/05/2023
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1
/5
★☆☆☆☆
A stock order taking almost 14 days instead of three days. Probably 1001 hobbies had to order the product from Japan first and then send it to me. Really sad when the item is listed as stock with the mailbox package also having to cost at least 6.95. This was my first and also my last order at 1001hobbies.
Geverifieerde Koper
purchased on 10/07/2023
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1
/5
★☆☆☆☆
When I placed my order it was supposed to ship within 1week. After 2 weeks I received my order. My messages on your site were not responded to. You guys are even slower than aliexpress. I will never order anything from you again. Worthless mess.
Geverifieerde Koper
purchased on 13/07/2023
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1
/5
★☆☆☆☆
We ordered a helicopter for our son. The packaging had already been opened once and the remote control was missing. Tears flowed at the birthday table. My son asks me every day if I have reached anyone at 1001 - unfortunately not. I am now getting the money back via Paypal. Never ever again.
Verifizierter Käufer
purchased on 13/07/2023
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1
/5
★☆☆☆☆
Run away! Deadlines not met, customer service in freewheel mode: unable to do what's asked of them. A lot of stress and fruitless e-mail exchanges. A horror! All this to find myself running to find a replacement gift at the last minute, when I had ordered 2 items in March for an important birthday in June... Help!
Acheteur Vérifié
purchased on 30/03/2023
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1
/5
★☆☆☆☆
I did not receive the item I ordered.
Acheteur Vérifié
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.
Acheteur Vérifié
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next
Verifizierter Käufer
purchased on 30/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. We apologize for this situation, which is out of our control. I see that our customer service is indeed taking care of the situation, and I ask you to believe that we will do everything we can to find a solution for you quickly. Do not hesitate to continue to communicate with us by email at [email protected]. Have a nice day.
1
/5
★☆☆☆☆
After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .
Geverifieerde Koper
purchased on 28/06/2023
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1
/5
★☆☆☆☆
The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.
Comprador Verificado
purchased on 16/06/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. If we have not heard from you, it is very likely that we have no record of your message. Could you please send us an email with photos of the window in question to [email protected]? We will find a solution. Thank you very much and have a nice day
1
/5
★☆☆☆☆
I am very unhappy, this is the second time I have ordered from this site and both times there have been delays in delivery. Product ordered on June 16th received on July 8th. There will be no third order. For a site that recommends buying French, you should be able to deliver within 3 days maximum. Comprenne qui pourra !
Acheteur Vérifié
purchased on 16/06/2023
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1
/5
★☆☆☆☆
It is that I received a voucher for this site otherwise I would never have ordered through this site. But it turns out they are scammers.
1. Free delivery from spending 100 euros, quite high but with such a store you're soon there anyway. I order here for 160 euros and use my vouchers. But they are not seen as money but as a discount code so you still have to pay shipping costs. Ridiculous 2. You order some things, half of them are delivered, namely all the small stuff, but you can forget about the big and expensive kit. If you then contact the customer service you get a response if you can send pictures because it should be in the box. Responded twice now and 2 weeks later and never heard anything back. Never buy anything here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Geverifieerde Koper
purchased on 18/06/2023
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Answer from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. I see that an email was sent to you from our customer service on 28/06, but it has not been answered. Can you confirm that you received this email? Regarding shipping costs, there are several conditions required to benefit from this: it is only when shipped by Mondial Relay, and under the condition that the dimensions of the package meet their standards. For the missing item, I will inform customer service again so they can keep in touch with you. Have a great day!
1
/5
★☆☆☆☆
2 weeks to receive an order is pathetic, unacceptable. A serious lack of professionalism.
Acheteur Vérifié
purchased on 21/06/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry for this delay beyond our control, it is a problem that we encounter with this carrier which claims to be "economical". Having received a lot of negative feedback, we're going to find another carrier to ensure the best possible deliveries. Have a nice day!
1
/5
★☆☆☆☆
I didn't even get half of my order but paid for it. I actually want my money back.
Geverifieerde Koper
purchased on 04/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. We deeply regret this situation. Could you please send a message to [email protected] indicating which items are missing? Thank you very much!
1
/5
★☆☆☆☆
An order that took two months to arrive. If you're ordering for a birthday, plan well ahead. A plane is missing and -1001 has offered to reimburse me (we'll see if the contract is honored from start to finish).
Acheteur Vérifié
purchased on 23/06/2023
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Answer from 1001hobbies
Hello and thank you for your message. We are sincerely sorry for this situation. I will pass on your feedback to our customer service department. Have a nice day!
1
/5
★☆☆☆☆
My "gift" arrived in a jiffy bag already opened with the contents inside, compromised.
Verified Buyer
purchased on 27/06/2023
Answer from 1001hobbies
Hello, thank you for your message. We are sincerely sorry for this situation, which is beyond our control. I see that customer service has already been in touch with you, but please let us know all the details of the delivery so that we can inform both the warehouse and the delivery company. Thank you very much!
1
/5
★☆☆☆☆
All references in stock but more than a week to receive the parcel and what a parcel !!!! A poor bubble envelope with pots of paint, a brush without any protection... I don't recommend!
Acheteur Vérifié
purchased on 03/06/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are sorry if your experience was not optimal. One of the products, Flex Set, was indeed awaiting restocking, which explains why the parcel took a little longer to be dispatched. I'll pass on the information about the protection used for your parcel. We wish you an excellent day. 1001Hobbies customer service
1
/5
★☆☆☆☆
Nothing delivered yet.The order was May 10.The delivery has been on the way since May 22.Reply to my message about it sometimes taking longer.Haven't had a reply to my last message yet.Calling is often in vain.I know that because of a pre order I'm still waiting for.I'm really sorry I ordered here.
So bad contact and so long in transit I do not even know if it arrives. I think the good resencies are deceitful when I came with difficulty to the bad I was shocked and I find it shameful that they do nothing about it. It's not that the delivery is cheap or something just more expensive than most. For me not understandable that a company does nothing about it. 1 star is 1 too many
Geverifieerde Koper
purchased on 10/05/2023
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Answer from 1001hobbies
Hello and thank you for your message. We appreciate your feedback. I am really sorry that the situation occurred beyond our control: it seems that the product was misused. I see that a new order has been placed, but these are made-to-order products, so the wait is long. It is a series of bad coincidences, but I have notified customer service so that your case can be followed up carefully. Thank you very much for your patience
1
/5
★☆☆☆☆
Shortly after placing my order, I had a snag that would prevent me from being there the week following my order. So I immediately wrote an email while the order was still being processed to ask them to postpone the delivery date by specifying the date of my return home. They replied that the item was not yet in their possession, but they were waiting for the delivery which would happen in one to two weeks and then ship it. Reassured that it would take a week minimum for supply and a few days for shipment, I did not respond again. From one day to the next, my order on their site went from "being processed" to "being delivered" without even receiving a notice that it had left their warehouse. So I rewrote an email explaining that I had previously written that I was not home and as a response I received an email saying that they had sent the package and a summary of the delivery information. In the end I personally contacted PosteItaliane shipping service and they helped me with my order. 1001Hobbies LOW SERVICE!!!
Acquirente Verificato
purchased on 05/06/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry that the service did not live up to your expectations. We take note of your feedback. We currently do not have a service that allows you to delay the shipment of your package. We will try to find a way to do so. However, if you are absent at the time of delivery, the courier always offers you an option: a new delivery or delivery to a place near your home. Have a great day!
1
/5
★☆☆☆☆
The empty package arrived, and late too!
Acquirente Verificato
purchased on 17/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry to hear about this situation. We have forwarded the information to our warehouse to figure out what happened. I see that the refund has been made. We apologize once again.
1
/5
★☆☆☆☆
Absolutely pitiful! Order placed in March and we are almost in July and still nothing has arrived!!!!!!
Comprador Verificado
purchased on 27/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. It turns out that one of the products was backordered. But I see that the order was shipped on June 23, so the package should not take long to arrive. Have a nice day.
1
/5
★☆☆☆☆
The paint pack supplied bears no relation to the model. Customer service, perfectly aware of the problem (I'm obviously not the only one), pretended to ignore it: "it's a generic pack". As a result, I have to order other paints, certainly not from this site.
Acheteur Vérifié
purchased on 23/05/2023
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Answer from 1001hobbies
Hello, We thank you for your message, The accessory pack guarantees you to have the 6 main paintings related to the theme of your model. In addition to this we asked you to make a return, you refused, we see no errors on our part, Thanking you for your understanding.
1
/5
★☆☆☆☆
I can't get sales on the phone. I've chosen a product where the site is supposed to provide the colors adapted to the theme of the model. You should know that this does not mean that 1001 Hobbies' colors are among those recommended by the manufacturer... I regret my purchase.
Acheteur Vérifié
purchased on 19/05/2023
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Answer from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you haven't been able to reach us: our teams are available by telephone from Monday to Friday, from 10am to 1pm and from 2pm to 6pm. You can also send us an e-mail at [email protected]. If you still can't find the solution you're looking for, don't hesitate to call us back. We wish you an excellent day. 1001hobbies customer service
1
/5
★☆☆☆☆
Totally bad. The employee doesn't speak Dutch and I still don't have the puzzle. And there is no trach and tracé and I haven't got my money back either. In short do not order anything
Geverifieerde Koper
purchased on 09/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry about the situation. Right now our team is limited to providing after-sales service in Dutch via phone, but we should have no problem communicating via email. I see that your order cannot be tracked, which unfortunately means that delivery may take a month. If you still haven't received the product to date, please send us an email at [email protected] and we will find a solution. Thank you and have a great day.
1
/5
★☆☆☆☆
Very bad experience I paid for the fast shipping that was supposed to arrive within two days because I needed it urgently while the package arrived after 5 days and now I can't use it, so the purchase turned out to be useless.
Acquirente Verificato
purchased on 08/06/2023
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Answer from 1001hobbies
Hello, thank you for your important message. We are terribly sorry about this situation. I see that the deadline was missed. As compensation, may I offer you a 10 euro voucher with code COMSAV10 on your next order as an apology. Have a nice day!
1
/5
★☆☆☆☆
I received half of the products
Comprador Verificado
purchased on 08/05/2023
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Answer from 1001hobbies
Hello and thank you for your message, it means a lot to us. We are sorry for the situation. Can you confirm that you only received one of the 2 products you ordered? If you haven't already, could you please email us at [email protected] with an update on the situation so that we can send the second product as soon as possible? Thank you and have a nice day