/5
★★★★☆
based on 37270 reviews published
★★★★☆
based on 37270 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I didn't receive the item I ordered instead of my 150€ order I received a doll costume for 5€ And as of today I still don't know where my order is and when I'll be able to receive it.
Sandrine Z.
purchased on 04/10/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Not received
Sutthiphong A.
purchased on 18/09/2023
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1
/5
★☆☆☆☆
Your description and void
Philippe T.
purchased on 22/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
I am still waiting, after numerous e mails and assurances about it from the seller ,to receive one of the packages ordered and logically already paid for, disappointment.
Claudio B.
purchased on 30/08/2023
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1
/5
★☆☆☆☆
Terrible. They only sent half of my order, which was damaged, the most expensive item never arrived and was never sent, they have also refused to send a replacement or send me a refund for it. I would NEVER buy from this company again and I would tell anybody else to avoid dealing with them. They also pretend they are in the UK with their website name, UK phone number and UK prices but they are actually in France. Their customer service is pathetic, the ignore you. Worst experience EVER. I lost £160 dealing with them.
Christopher P.
purchased on 04/10/2023
1
/5
★☆☆☆☆
Ordered a game but it came with a French explanation of the rules! Strange when you order something from a Dutch site. Emailed but not solved to my satisfaction. Will not order again soon.
Nina E.
purchased on 19/09/2023
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1
/5
★☆☆☆☆
I am still waiting for my order because I have no tracking number to reference. They should use serious shipping companies: who is Delivengo? I don't think I will order again.
Nicolas S.
purchased on 16/09/2023
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Answer from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
1
/5
★☆☆☆☆
No parcel received
Mylian R.
purchased on 12/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Order incomplete on delivery. An invoiced item was missing because it was unavailable. They shipped as if nothing had happened. When I asked for a refund for the missing item, I was told that my order had been delivered. I explained the problem a second time: radio silence. A third e-mail to explain the situation again. Still no response other than to advertise for new products. Lack of seriousness and consideration for the customer, bordering on fraudulent.
Pierre-alexandre T.
purchased on 03/09/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
Very bad delivery time.
Jean L.
purchased on 27/08/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
1
/5
★☆☆☆☆
2 months delivery time, very bad.
Hanns-martin Z.
purchased on 01/07/2023
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Answer from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected], so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
1
/5
★☆☆☆☆
Unprofessional and unfriendly
Christophe D.
purchased on 08/09/2023
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1
/5
★☆☆☆☆
The model is also simple, its quality is terrible and the instructions are not in Spanish, something that should be warned. A horrible purchase, I will probably never buy anything from 1001 hobbies again.
Jaume M.
purchased on 13/09/2023
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1
/5
★☆☆☆☆
I ordered it at the beginning of August and it arrived in mid-September after 2 failed shipments and I had to protest, without anyone telling me what was wrong 🙁
Óscar D.
purchased on 07/09/2023
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1
/5
★☆☆☆☆
Deadlines not met Platform not responsive
Acheteur Vérifié
purchased on 08/08/2023
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1
/5
★☆☆☆☆
I do not recommend this site, my order was badly prepared, a product not delivered although in stock, the other products incomplete, delivery times not respected, I had to return my incomplete order and be refunded by PAYPAL, I advise you to use this method of payment in case of problems with them. They are unreachable on the phone and don't always answer quickly, or even forget to send you their replies. Added to this is a billing error, inaccurate total and a wrong parcel number, making tracking impossible! We wish you good luck!
Alain P.
purchased on 06/09/2023
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1
/5
★☆☆☆☆
Extremely long delivery time, ordered 24ml bottles and received 18ml. Very slow response.
David V.
purchased on 02/09/2023
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1
/5
★☆☆☆☆
Contacted via email via customer service to ask where the item is I didn't know it had to come from France but then you get such a blunt and rude response . I have pointed out to them that I am not enamored with their response . So would like to file a complaint at this point!
Melanie T.
purchased on 08/09/2023
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1
/5
★☆☆☆☆
On August 5th I placed an order for Evergreen paints and squares. Does anyone think I would have done it if I had known it was going to arrive on September 13th? The shipment must have been sent by turtle courier, it took 10 days for the package to arrive in Paris to Spain. It took 10 days for the package to get from Paris to Spain. I don't think I will ever buy from them again.
Jose Manuel M.
purchased on 05/08/2023
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1
/5
★☆☆☆☆
First and last time I order on this site
Tommaso M.
purchased on 28/08/2023
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1
/5
★☆☆☆☆
Do not answer mails.Question regarding discount code not working.Product in shopping cart spontaneously increased in price too.It was not a promotional product.I hesitate to order again....
Geverifieerde Koper
purchased on 14/05/2023
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1
/5
★☆☆☆☆
I would not recommend the purchase: I made the purchase, a week later I received by mail the status of the order indicating that it would arrive in a few days. Unfortunately a month later it had not arrived. Along the way there were more than 5 unanswered emails from 1001hobbies. Better choose other suppliers.
Comprador Verificado
purchased on 04/08/2023
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1
/5
★☆☆☆☆
I waited more than two weeks for my order to be taken into account, then it arrived a few days later, and in the end I didn't get everything I ordered: 3 items out of the 5 basic items, instead of taking a larger box, it will be in two packages.
Arnaud C.
purchased on 28/08/2023
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1
/5
★☆☆☆☆
Order received after 5weeks in damaged package after several mails about delay and 1 mail that my address was unknown.contents pa.kket was not damaged
John F.
purchased on 08/08/2023
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1
/5
★☆☆☆☆
This company did not ship my order until a month after it was ordered. It was only when I requested to cancel the order as I had to order from somewhere else that they decided to ship it out!
The customer service team were not good or helpful.
Lucie B.
purchased on 10/07/2023
1
/5
★☆☆☆☆
Love the product it just took so long!!
Billy-jo P.
purchased on 14/07/2023
1
/5
★☆☆☆☆
Wanna waste your time with customer service barely replying? Plz buy from them then bc I bought an item from them and haven’t received it ever since and it was back in April haha love that
Verified Buyer
purchased on 14/04/2023
1
/5
★☆☆☆☆
I am very unhappy because I have not received my order after one month but you did charge it.
Comprador Verificado
purchased on 05/08/2023
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1
/5
★☆☆☆☆
Did not receive my package (it was shipped to Germany with LaPoste, where can that be?) no response to the support ticket , no one answers the phone.... never buy anything from here again!
Verifizierter Käufer
purchased on 28/08/2023
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1
/5
★☆☆☆☆
My experience was quite bad. Before buying the product I asked for information to make sure, in addition to taking time to satisfy the mail since by phone impossible, they tell me one thing and then send another (I have it all in writing).
They take a long time to serve order and now to return a thousand laps since obviously they have not sent me what they said it was .... sorry but in my case I can not say anything good about them.
Comprador Verificado
purchased on 31/07/2023
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