/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
It's a shame we didn't know sooner that only one of the two bunches ordered was available, and that we had to wait two months to receive the full order.
Yves L.
purchased on 16/02/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that you were not informed sooner of the partial availability of your order, and we apologize for the two-month delay you had to wait to receive the full order. We understand how frustrating this must have been for you. We are constantly striving to improve our communication and logistical processes to avoid this type of inconvenience in the future. If you have any further questions or concerns regarding your order, please do not hesitate to contact us. We thank you for your patience and understanding, and look forward to serving you better in the future. Best regards,
3
/5
★★★☆☆
Saca out of stock too long
Boubakeur B.
purchased on 25/04/2024
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3
/5
★★★☆☆
The paint does not cover the room well and does not give a good finish even after 2 coats.
Dominique G.
purchased on 18/04/2024
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3
/5
★★★☆☆
Great choice of models but price too high attention to product packaging
Eric C.
purchased on 10/04/2024
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2
/5
★★☆☆☆
The original Trumpeter box containing the model arrived in a sorry state, the preparation for transport was not good.
Vicente A.
purchased on 25/04/2024
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2
/5
★★☆☆☆
I send several messages telling them to cancel the order, I call several times by phone and they never pick up, they answer me two days later saying that unfortunately they have already sent it ... I do not recommend, bad service.
Jesus P.
purchased on 27/04/2024
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Answer from 1001hobbies
Dear customer, We sincerely apologize for the inconvenience you experienced with your order. We regret that you had difficulty contacting us and that it took so long for us to get back to you. We fully understand your frustration and apologize for the inconvenience of shipping your order despite your cancellation request. We take your comments very seriously. We are actively working to improve our responsiveness and availability to avoid similar situations in the future. Your satisfaction is our top priority and we are determined to rectify this situation. If you have any other questions or need further assistance, please do not hesitate to contact us directly. We are here to help you and will do our best to resolve this issue to your satisfaction. Once again, we apologize for any inconvenience we may have caused you.
2
/5
★★☆☆☆
Ordered Ruff Puffs and Viet Congs and APVN....it was so simple! received the Viets and instead of the South Vietnamese, a quadruple 20mm Armory. Called immediately (Tuesday afternoon), the operator told me she would immediately send an exchange voucher...I'm still waiting; no need to buy where it's most expensive to be poorly served!
Thierry B.
purchased on 30/04/2024
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Answer from 1001hobbies
Hello Sir, Thank you for taking the time to leave us this review. We are very sorry that you did not understand that this was a human preparation error and we regret it. We apologize again for this incident. Following our initial discussion, we have sent you the return slip. Our customer service department is very responsive according to the feedback we receive from our customers. We feel that the non-receipt of a return slip does not merit such a mark. We have also asked for this product to be returned immediately. It is currently on order with our supplier and should be delivered around 18/06/2024. It was ordered from our supplier in England, and it is possible that the supplier's order will be slightly delayed due to customs clearance. Thank you for your patience. Best regards, 1001HOBBIES
3
/5
★★★☆☆
Always affix your safety labels to the paint reference.
NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.
Georges L.
purchased on 03/05/2024
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3
/5
★★★☆☆
The box was a little damaged No damage to the boxes
Robert D.
purchased on 24/04/2024
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3
/5
★★★☆☆
It seems to me that the product was new and not resealed with stickers, so I'm a little disappointed.
Jeremy B.
purchased on 01/05/2024
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3
/5
★★★☆☆
Waiting for part of the order for several weeks ...
Lionel R.
purchased on 01/03/2024
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3
/5
★★★☆☆
Delay a little long. Otherwise great!
Lionel R.
purchased on 15/04/2024
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3
/5
★★★☆☆
A real depth of range, with products listed as being in stock...but in reality, they are ordered from third-party suppliers. Don't be in a hurry, as delivery times can be several weeks.
Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!
Frederic V.
purchased on 12/04/2024
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3
/5
★★★☆☆
Disappointed
Frédéric F.
purchased on 03/04/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Model a bit expensive
Eric C.
purchased on 25/03/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
15 days to get a miniature is excessive. As for the Colis Privé carrier, avoid it. Conclusion: can do better.
Patrick L.
purchased on 28/03/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Delivery too long
Éric L.
purchased on 01/04/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
Sent the wrong part
Kees K.
purchased on 03/04/2024
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Answer from 1001hobbies
Hello, Thank you for this information and our apologies. This kind of incident is very annoying for us. To clarify and solve this incident, we would like to ask you for photos (of the codes and of the whole product!) ... we would like to ask you for photos. We look forward to your response. Sincerely 1001hobbies
2
/5
★★☆☆☆
Didn't receive my package, wasn't home and no notification in my mailbox.
Piet V.
purchased on 29/03/2024
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Dubious advertising of the model I wanted. I asked for clarification by mail and they did not respond. I complained by phone and they told me that they would give me an answer by phone, which they never did. In the meantime, they kept sending me emails to make more purchases. Very long delay in the delivery of the product to the customer compared to their delivery commitment. It gives the impression that they are not a store, but a "hub" that receives orders from customers and then requests the product to a supplier, which greatly lengthens the delivery time to the initial customer and can not answer questions about the product because they do not have it in their store. And all this at a very expensive price, I think 1001Hobbies is one of the most expensive companies in the market and that does not compensate with the service they provide. I have voted them "regular" because in the end the model arrived to me, but I don't think I will buy anything from them again. Thank you very much.
Miguel Angel G.
purchased on 25/03/2024
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Answer from 1001hobbies
I am sincerely sorry for your unsatisfactory experience. We understand your frustration concerning the delivery time and the impression that we are just an intermediary. We take your comments very seriously and we will closely examine our internal processes to improve our service in the future. If you have any other concerns or questions, please do not hesitate to contact us. Once again, we are truly sorry for this disappointing experience and we hope to have the opportunity to regain your trust in the future.
3
/5
★★★☆☆
A long delivery time and a damaged box. This is the second in a row.
Jacky G.
purchased on 28/03/2024
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3
/5
★★★☆☆
Good, but a bit messy to order
Bruno M.
purchased on 11/04/2024
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3
/5
★★★☆☆
Very clear communication, huge offer, on the expensive side
Nikie B.
purchased on 26/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
3
/5
★★★☆☆
They would literally be better off without a custome service. I assume they use a terrible AI and have no quality control, otherwise i can not make sense of the conflicting messages i got. But everything arrived. Packaging was good, delivery fast. The fact that they only have upfront payment and not paypal made me very suspicious, but its not a scam.
Maximilian S.
purchased on 15/03/2024
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Answer from 1001hobbies
Thank you so much for your feedback We're sorry you had a frustrating experience with our friend Charlie. We're always here to help our customers as best we can, even if that means our friend Charlie takes over after hours! We also invite you to contact us by e-mail with any questions or concerns outside our business hours. Thank you for your feedback, we appreciate it and strive to continuously improve our service.
3
/5
★★★☆☆
No/ Few emails from you about the supply of the product. I had to go to your site to try and find some information. 6 months of waiting! -Even if it's not your fault.
Nicolas H.
purchased on 03/01/2024
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3
/5
★★★☆☆
I regret that only after ordering and paying can I see that it is out of stock and delivery is weeks away.
Bert T.
purchased on 26/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
3
/5
★★★☆☆
Way too long delivery time
Wim K.
purchased on 10/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
3
/5
★★★☆☆
The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.
Xavier R.
purchased on 15/03/2024
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3
/5
★★★☆☆
The last purchase had a problem with the shipping time to my home...
Pierre J.
purchased on 26/03/2024
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3
/5
★★★☆☆
I placed my order 3 weeks ago, and first you tell me that my order will be delivered soon, then you send me an email telling me that my parcel has not yet been shipped. I'm worried about the reliability of your service,
Patrick C.
purchased on 24/03/2024
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