/5
★★★★☆
based on 37020 reviews published
★★★★☆
based on 37020 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Waiting as the Citroën kit is missing a part
Alain D.
purchased on 07/07/2024
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Answer from 1001hobbies
Thank you for your message. We are sorry to hear that the Citroën kit you ordered is missing a part. We have immediately contacted our supplier and we are doing our utmost to solve this problem as soon as possible. An after-sales service is underway to provide you with a rapid solution. We apologize for the inconvenience and thank you for your patience and understanding. If you have any further questions, please do not hesitate to contact us. We're here to help! Thanks again and see you soon!
2
/5
★★☆☆☆
Too late...
Jean-marc D.
purchased on 22/05/2024
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Answer from 1001hobbies
We apologize for any delays. We understand your frustration and are working hard to improve our delivery service. Thank you for your patience and understanding.
2
/5
★★☆☆☆
The site was ok, but the delivery and customer service is worse than I have ever seen. Waited 6 months for all my products to arrive, and when I tried to get all but 1 product shipped after a few months of waiting, suddenly half the products were no longer available and I had to wait months more.
Matthijs L.
purchased on 23/01/2024
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Answer from 1001hobbies
Hello, We apologize for the delay you experienced with your order. We understand your frustration and regret the inconvenience. We have split the shipment of your order in order to deliver all the products you ordered as quickly as possible. If you have any other problems or need further assistance, please do not hesitate to contact us via email . We are here to help you. Best regards, The 1001 Hobbies team
3
/5
★★★☆☆
TRONE GUARD VEULE - OK Cadian Command Squad - :-[ /!\Not like the first image(new edition)/!\ but the last two(previous edition).
Vincent L.
purchased on 24/06/2024
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Answer from 1001hobbies
Thank you for your comment In order to better understand and solve this problem, could you please send us photos of the products you have received to the following address: [email protected] We are committed to providing you with fast and efficient assistance.
3
/5
★★★☆☆
I'd like to see the parcel tracking again, you've accustomed me to better. Otherwise, there's nothing wrong with the product.
Denis P.
purchased on 21/06/2024
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2
/5
★★☆☆☆
Nicely priced Frieza second form could buy, only the packaging of the figure was completely broken (and there were also parts of the packaging missing) but the shipping box was completely good and new. So there is deliberately a broken packaging sent, if I had received extra discount I would not have cared so do other websites. But in this way it is a bit of a nasty experience, buying something new that looks like it has been played with. For the rest a nice webshop hear!
Michel A.
purchased on 25/06/2024
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Answer from 1001hobbies
Thank you for your feedback and kind words. We are sorry to hear that the packaging of the Frieza Second Form you purchased was damaged. This should not be happening. Please send us pictures of the damaged packaging and the figure to [email protected] so we can investigate the problem and help you. We apologize for the inconvenience and would like to find a solution that meets your expectations. Best regards The 1001 Hobbies team
3
/5
★★★☆☆
Does not match the picture on the box.
Evert E.
purchased on 26/06/2024
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Answer from 1001hobbies
Thank you for your comment. We are sorry to hear that the product does not match the picture on the package. Please send us pictures of the product you received to [email protected] so we can investigate the problem and help you. We apologize for the inconvenience and look forward to helping you. Best regards, The 1001 Hobbies team
3
/5
★★★☆☆
Took a long time to get the product but was well packed and everything else was good
Kevin W.
purchased on 30/05/2024
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Answer from 1001hobbies
Thank you for your feedback! I'm sorry it took a little longer for you to receive the product, but nice to hear it was well packed and everything else was fine.
2
/5
★★☆☆☆
I was not warned that it would be cretrasaria
Francisco E.
purchased on 19/06/2024
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Answer from 1001hobbies
We regret that we did not inform you about the delay. We have offered you a credit note so that you can make a new purchase. If you would prefer a refund, please reply to the email we sent you. Thank you for your understanding.
3
/5
★★★☆☆
It did take a bit long for me to receive the package.
Bert W.
purchased on 14/06/2024
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Answer from 1001hobbies
Thank you for your feedback! I'm sorry to hear that it took us a little longer to receive your package, but we'll do better next time.
3
/5
★★★☆☆
Correct delivery. quality of 2 modeling models is slightly less.
Patrick W.
purchased on 28/05/2024
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Answer from 1001hobbies
Thank you very much for your feedback. We're glad to hear that the delivery was correct, but we're sorry to hear that the quality of the two models was a bit off. If you need help finding a replacement or a solution, please let us know via email. We are ready to help you and want to make sure you are satisfied with your purchase.
2
/5
★★☆☆☆
I have claimed a wrong order and they have done nothing to solve it. They have given me a lot of time and nothing else.
Silvino G.
purchased on 11/04/2024
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Answer from 1001hobbies
Sorry to hear that! We are awaiting the return of your order and remain at your disposal by email to solve this problem. Thank you for your patience and understanding.
3
/5
★★★☆☆
#NAME?
Jean-louis R.
purchased on 30/05/2024
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Answer from 1001hobbies
We are aware that delivery times can sometimes be longer, especially for certain products that are shipped within several weeks. We appreciate your understanding and thank you for your patience. Thank you for your feedback! We hope to see you soon!
3
/5
★★★☆☆
Says on site,in stock (every day when I look) yet 7 days wait .have to log in to see how and what .only think June 21 delivery .No mail or anything of time or so .too well you have to leave e,mail ..But he is here
Marcel S.
purchased on 14/06/2024
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Answer from 1001hobbies
We are sorry to hear that your order was delayed, even though the product was in stock on our website. We understand how frustrating this can be. We have just sent you an email with a link for tracking your order. We will do our best to make sure your order is delivered as soon as possible. Thank you for your patience and understanding. Kind regards
3
/5
★★★☆☆
Everything went well, except for one product that I have not yet received and that I expect to receive shortly.
Jorge H.
purchased on 18/05/2024
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Answer from 1001hobbies
Thank you for your comment. We are glad to hear that all is well. We are sorry for the delay with one of the products. We are doing our best to get it to you as soon as possible. Please don't hesitate to contact us if you have any questions or need more information, see you soon and thank you for your patience!
2
/5
★★☆☆☆
The slowest package I've ever had A shame and very little tracking Crying for tracking news
Samih L.
purchased on 14/04/2024
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Answer from 1001hobbies
We are sorry for the delay you have experienced with your parcel. We confirm that the parcel has been delivered. We will take the necessary steps to improve our email tracking so that you are better informed in the future. Your satisfaction is important to us, and we thank you for your patience.
3
/5
★★★☆☆
The delivery time was quite long, then turns out a product could not be delivered. Instead of simply refunding the undelivered item, the seller apparently works with a voucher to use on a subsequent order. A not very customer-oriented and old-fashioned system that only serves to benefit the seller himself.
Bram U.
purchased on 21/05/2024
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Answer from 1001hobbies
Thank you for your feedback. We understand your disappointment with the delivery time and the undelivered product. We apologize for the inconvenience. If you would prefer to receive a refund instead of a credit, please email [email protected]. We will process your request as soon as possible. Kind regards
3
/5
★★★☆☆
On the website, the illustration does not correspond to reality. The box is different.
Hervé B.
purchased on 06/06/2024
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Answer from 1001hobbies
Thank you for your feedback. Please contact us at [email protected] with photos so that we can rectify the situation. We are sorry that the illustration on the site does not correspond to the reality of the box received.
3
/5
★★★☆☆
In process, in stock as of 11/06 : ALFA-ROMEO GIULIA QUADRIFOGLIO RECEIVED , English green satin enamel paint 364 - In stock NOT RECEIVED
JosÉ Antonio A.
purchased on 30/05/2024
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3
/5
★★★☆☆
The parcel arrived within a reasonable time but was in poor condition.
Thomas P.
purchased on 26/05/2024
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2
/5
★★☆☆☆
The product sold does not correspond to what we want to buy because the presentation photo does not match. When the soap, it seems non-existent!
Philippe P.
purchased on 21/05/2024
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3
/5
★★★☆☆
It took a long time
José Antonio N.
purchased on 06/05/2024
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Answer from 1001hobbies
My apologies for the delay in delivery. I am pleased that your order has been delivered.
3
/5
★★★☆☆
Good site, long delivery times
Frison G.
purchased on 06/05/2024
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3
/5
★★★☆☆
Difficulty in the presentation of the model's realization. Not very explicit and not very clear. Too bad!!!!
Daniel D.
purchased on 04/06/2024
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3
/5
★★★☆☆
Quality products, user-friendly site and fast delivery. However, the soap is not up to scratch, taking over 6 months to obtain a missing part on an order.
Mathieu W.
purchased on 10/05/2024
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3
/5
★★★☆☆
It was not clear on the website that the item was out of stock and had yet to arrive from abroad. The promised arrival date was far from being met because of this.
Trienke D.
purchased on 24/05/2024
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Answer from 1001hobbies
Thank you for your comment and our apologies for the inconvenience. Your experience helps us to improve our service.
3
/5
★★★☆☆
....
Joanna D.
purchased on 28/04/2024
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3
/5
★★★☆☆
Very high prices, but you can find things you can't find anywhere else....except in England, where they buy. After a difficult start to the order, everything worked out, thanks to their commercial quality>.
Thierry B.
purchased on 27/05/2024
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Answer from 1001hobbies
Thank you for taking the time to share your review! We're delighted to hear that you've found unique items here that can't be found elsewhere. We do our best to offer a special selection, even if that sometimes means slightly higher prices. 🇬🇧️ We're also glad that your experience ended well, thanks to our sales team. Your satisfaction is our priority, and your feedback helps us to constantly improve. If you have any further questions or needs, please don't hesitate to contact us. We're always here to help! Thank you again for your understanding and trust.
3
/5
★★★☆☆
The site and ordering went smoothly,shipping however was not as good.
David V.
purchased on 30/05/2024
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2
/5
★★☆☆☆
I was told there was a one week delay. I was 3 weeks late, without an item that was to be an anniversary gift.
Kiran P.
purchased on 06/05/2024
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