/5
★★★★☆
based on 37028 reviews published
★★★★☆
based on 37028 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
My order had not been processed. Problem solved after phone call. Too bad, but I'm still here
Acheteur Vérifié
purchased on 30/06/2016
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2
/5
★★☆☆☆
The product I purchased was in stock. It took them a long time to tell me that they didn't have it, and they took a long time to tell me that they were sending it to me. On June 8 I received an email saying that they were sending it to me and I am still waiting for it.
Comprador Verificado
purchased on 17/06/2016
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3
/5
★★★☆☆
It's mainly for the after-sales service because at the time of ordering there are no worries, processing is fast, but as soon as there is a problem there is a bug, but finally voi
Acheteur Vérifié
purchased on 16/06/2016
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3
/5
★★★☆☆
Activating a discount greater than the order the next day is a blatant lack of commercial sense. It's average. Would you take us for d""Jam-Bons "". Fortunately, your service is beyond reproach for the moment......... Sincerely
Acheteur Vérifié
purchased on 13/06/2016
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3
/5
★★★☆☆
Delivery time approx. 3 weeks. In between, several e-mails that the item was temporarily unavailable but had been ordered. Then another shipping confirmation etc. However, I had already been informed in advance by friends that the delivery time with this supplier is quite long. The quality of the badge I ordered was mediocre. The clasp (plastic!) broke the first time I used it. But the badge itself was ok.
Verifizierter Käufer
purchased on 12/06/2016
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2
/5
★★☆☆☆
I placed an order 13 days ago and still haven't received it. I paid a surcharge to receive it earlier by DHL and it doesn't seem to have done me any good. I have sent an email to find out something and have not yet received a reply. I am not at all happy
Comprador Verificado
purchased on 09/06/2016
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2
/5
★★☆☆☆
Order registered on 21-05 Payment validated on 25-05 Still not delivered (by post) on 08-06 No comm
Acheteur Vérifié
purchased on 09/06/2016
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3
/5
★★★☆☆
Impressive description of models (e.g. vacuform resin plastic) and rather long shipping times (approx. 1 week for order preparation + transit time)
Acheteur Vérifié
purchased on 03/06/2016
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3
/5
★★★☆☆
Very well-stocked site, lots of choice. Prices remain reasonable. However, I have often had problems with the delivery of orders (deadline not met or order signed""delivered"" but not arrived). I have contacted customer service for information, but they have never replied.
Acheteur Vérifié
purchased on 02/06/2016
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2
/5
★★☆☆☆
Very average customer service by phone...late delivery and no respect for invoice requests when it's a gift.
Acheteur Vérifié
purchased on 30/05/2016
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3
/5
★★★☆☆
Would an additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Acheteur Vérifié
purchased on 30/05/2016
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Answer from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
3
/5
★★★☆☆
#NOM?
Verifizierter Käufer
purchased on 30/05/2016
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3
/5
★★★☆☆
Would a additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Verified Buyer
purchased on 30/05/2016
Answer from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
3
/5
★★★☆☆
The delivery time was very long despite the express order (surcharge). Ordered 18.052016 delivered 27.05.2016.
Verifizierter Käufer
purchased on 29/05/2016
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3
/5
★★★☆☆
You don't put something on sale that you don't have and know you won't get.
Acheteur Vérifié
purchased on 28/05/2016
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2
/5
★★☆☆☆
Very bad experience
Acquirente Verificato
purchased on 28/05/2016
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3
/5
★★★☆☆
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
Acheteur Vérifié
purchased on 26/05/2016
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3
/5
★★★☆☆
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
Verified Buyer
purchased on 26/05/2016
3
/5
★★★☆☆
A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...
Acheteur Vérifié
purchased on 23/05/2016
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3
/5
★★★☆☆
I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c
Acheteur Vérifié
purchased on 22/05/2016
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3
/5
★★★☆☆
On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.
Acheteur Vérifié
purchased on 20/05/2016
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2
/5
★★☆☆☆
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
Acheteur Vérifié
purchased on 19/05/2016
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Answer from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Unacceptable I have not received shipment especially with how expensive it is to ship.
Comprador Verificado
purchased on 19/05/2016
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2
/5
★★☆☆☆
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
Verified Buyer
purchased on 19/05/2016
Answer from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
I ordered and paid for a modeling item after 16 days I still have not received
Acquirente Verificato
purchased on 14/05/2016
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2
/5
★★☆☆☆
In my order, a model included paint pots, one of which was leaking ... the result is obviously visible, the box containing the pots being transparent. Alas, not sending a faulty product is obviously not an objective. It's all the more annoying because it's impossible to make a simple complaint via your order history in my account.
Acheteur Vérifié
purchased on 09/05/2016
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2
/5
★★☆☆☆
Order received quickly but the product received is not the product ordered
Acheteur Vérifié
purchased on 07/05/2016
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2
/5
★★☆☆☆
Request for information person does not answer. so bad communicatio
Acheteur Vérifié
purchased on 06/05/2016
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2
/5
★★☆☆☆
The product I ordered on April 25th was supposedly dispatched on the 27th! To date (May 5th) I still haven't received anything! After contacting the service department, I was advised to wait for the product to arrive.
Acheteur Vérifié
purchased on 05/05/2016
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3
/5
★★★☆☆
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
Acheteur Vérifié
purchased on 04/05/2016
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