/5
★★★★☆
based on 37272 reviews published
★★★★☆
based on 37272 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Order went out on 04.07. The goods were then dispatched on 12.07 and the parcel arrived on 20.07. Not for impatient or last-minute birthday presents. There was nothing wrong with the parcel or the goods.
Verifizierter Käufer
purchased on 23/07/2016
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3
/5
★★★☆☆
Nothing to say about the quality of the model, but delivery was too late, 3 days late.
Acheteur Vérifié
purchased on 19/07/2016
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2
/5
★★☆☆☆
A Complaint Not a good transaction ......after two weeks the order had not even exited the 1001 facility, much less being close the being delivered. Four days ago I received a an email telling me it has been shipped and that it would be delivered shortly. (????) I would be receiving another email with a tracking #......nothing yet. This process has been far too long, especially at a the $19.95 shipping cost. Cannot give any +++ whatsoever concerning this transaction.
Verified Buyer
purchased on 18/07/2016
2
/5
★★☆☆☆
A Complaint Not a good transaction ......after two weeks the order had not even exited the 1001 facility, much less being close the being delivered. Four days ago I received an email telling me it has been shipped and that it would be delivered shortly. (????) I would be receiving another email with a tracking #......nothing yet. This process has been far too long, especially at a the $19.95 shipping cost. Cannot give any +++ whatsoever concerning this transaction.
Acheteur Vérifié
purchased on 18/07/2016
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3
/5
★★★☆☆
Serious but delivery time not respected
Acheteur Vérifié
purchased on 16/07/2016
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2
/5
★★☆☆☆
Merchandice was ordered and charged to my MC account 22 days ago and there has been no follow up It is stuck in Paris France with no movement I will never order from this company again. I've dealt with many online companies, but never have had to wait this long for my order. I'm not even sure I'll ever get this order and plan to send a letter to Capital One stating that I never received the merchandise ordered and want my money credited to my MC account. I'm afraid I have been ripped off for the first time ordering online.
Acheteur Vérifié
purchased on 15/07/2016
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Answer from 1001hobbies
Dear customer, Apparently there is a problem with DHL, we are currently investigating the issue. We will contact you again as soon as we have more information. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
Where are my decals? It's hard to rate something that hasn't arrived yet. I wish I could find a tracking number.
Acheteur Vérifié
purchased on 15/07/2016
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Answer from 1001hobbies
Dear customer, You should have received your order by now. If there is any issue, please contact us directly at: [email protected] Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
Merchandice was ordered and charged to my MC account 22 days ago and there has been no follow up It is stuck in Paris France with no movement I will never order from this company again. I've dealt with many online companies, but never have had to wait this long for my order. I'm not even sure I'll ever get this order and plan to send a letter to Capital One stating that I never received the merchandise ordered and want my money credited to my MC account. I'm afraid I have been ripped off for the first time ordering online.
Verified Buyer
purchased on 15/07/2016
Answer from 1001hobbies
Dear customer, Apparently there is a problem with DHL, we are currently investigating the issue. We will contact you again as soon as we have more information. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
Where are my decals? It's hard to rate something that hasn't arrived yet. I wish I could find a tracking number.
Verified Buyer
purchased on 15/07/2016
Answer from 1001hobbies
Dear customer, You should have received your order by now. If there is any issue, please contact us directly at: [email protected] Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
The order was placed on 607. Still not delivered on July 15! Should probably do a better job of letting people know the TRUE delivery time.
Acheteur Vérifié
purchased on 15/07/2016
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3
/5
★★★☆☆
Shipping They have the item I'm looking for but take far to long to ship and deliver.
Verified Buyer
purchased on 14/07/2016
3
/5
★★★☆☆
Shipping They have the item I'm looking for but take far to long to ship and deliver.
Acheteur Vérifié
purchased on 14/07/2016
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2
/5
★★☆☆☆
Otherwise the products remain of good quality
Acheteur Vérifié
purchased on 13/07/2016
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3
/5
★★★☆☆
The boxes were floating in a cardboard box that was too big and had too little cushioning. The post office had put tape around the boxes because the tape was insufficient and we could have easily removed a model box. Otherwise, the selection is very interesting and the promotions sym
Acheteur Vérifié
purchased on 12/07/2016
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2
/5
★★☆☆☆
Good day My name is Angelo Renzi I am writing to you from Brescia (Italy) and I would be grateful if you could reply to the emails I sent you last night to know please at what point are my two orders of 01 and 2 02 July 2017. order nos: QZJOQULTN#82811 and WX9S14Y0F . From the program entered on your site I can not understand anything on the phone there is only a voice recorded on the disk moreover in French so basically I do not understand anything. to my emails you have not answered yet. Please let me know something as soon as possible. I only ask for now what happened to what I purchased from you. Please I remain waiting for your prompt reply on this matter. Thank you. Angelo Renzi - Brescia - ITALY.
Acquirente Verificato
purchased on 08/07/2016
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3
/5
★★★☆☆
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
Acheteur Vérifié
purchased on 06/07/2016
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
From order to delivery takes way too long! This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.
Acheteur Vérifié
purchased on 06/07/2016
Translated review
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
Delays in shipment. I ordered things in past and service was good. Recently I placed an order on June 11, 2061. Got an mail stating received order and of course accepted my payment. Got another email saying I should receive order by June 22. Great, but never received the order. Had to send two emails checking on status. After you received the second email it appears that's when my order was processed. Few days later I finally got the order. Not the normal service I was used to.
Verified Buyer
purchased on 06/07/2016
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
From order to delivery takes way too long! This is my second order with 1001 Modelkits, and again the time from the confirmation to the actual delivery is unbelievably long. My most recent order was made on June 11 and as of this review (July 6) I still DO NOT HAVE IT! It is just a mask for a canopy on a 1:48 scale plane, and yet it cannot be delivered quicker than one month. That is just way too long. My first order was so long in being shipped and delivered that I actually had to reorder the item through another distributor and got it within a few days. Finally my original order arrived, and now I don't need it any longer. Sorry, but something has to be done about processing and shipping orders much faster.
Verified Buyer
purchased on 06/07/2016
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Please note we rely on our suppliers to offer the largest choice of products possible, which can cause a delay. As a compensation for the inconvenience, I am happy to offer you the shipping costs on your next order. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
All correct but there is room for improvement in the preparation and shipping of orders. 12 days in the preparation plus another 7 days of shipping total almost 20 days to receive an order with a weight of 16 kg.
Comprador Verificado
purchased on 06/07/2016
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3
/5
★★★☆☆
My order had not been processed. Problem solved after phone call. Too bad, but I'm still here
Acheteur Vérifié
purchased on 30/06/2016
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2
/5
★★☆☆☆
The product I purchased was in stock. It took them a long time to tell me that they didn't have it, and they took a long time to tell me that they were sending it to me. On June 8 I received an email saying that they were sending it to me and I am still waiting for it.
Comprador Verificado
purchased on 17/06/2016
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3
/5
★★★☆☆
It's mainly for the after-sales service because at the time of ordering there are no worries, processing is fast, but as soon as there is a problem there is a bug, but finally voi
Acheteur Vérifié
purchased on 16/06/2016
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3
/5
★★★☆☆
Activating a discount greater than the order the next day is a blatant lack of commercial sense. It's average. Would you take us for d""Jam-Bons "". Fortunately, your service is beyond reproach for the moment......... Sincerely
Acheteur Vérifié
purchased on 13/06/2016
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3
/5
★★★☆☆
Delivery time approx. 3 weeks. In between, several e-mails that the item was temporarily unavailable but had been ordered. Then another shipping confirmation etc. However, I had already been informed in advance by friends that the delivery time with this supplier is quite long. The quality of the badge I ordered was mediocre. The clasp (plastic!) broke the first time I used it. But the badge itself was ok.
Verifizierter Käufer
purchased on 12/06/2016
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2
/5
★★☆☆☆
I placed an order 13 days ago and still haven't received it. I paid a surcharge to receive it earlier by DHL and it doesn't seem to have done me any good. I have sent an email to find out something and have not yet received a reply. I am not at all happy
Comprador Verificado
purchased on 09/06/2016
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2
/5
★★☆☆☆
Order registered on 21-05 Payment validated on 25-05 Still not delivered (by post) on 08-06 No comm
Acheteur Vérifié
purchased on 09/06/2016
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3
/5
★★★☆☆
Impressive description of models (e.g. vacuform resin plastic) and rather long shipping times (approx. 1 week for order preparation + transit time)
Acheteur Vérifié
purchased on 03/06/2016
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3
/5
★★★☆☆
Very well-stocked site, lots of choice. Prices remain reasonable. However, I have often had problems with the delivery of orders (deadline not met or order signed""delivered"" but not arrived). I have contacted customer service for information, but they have never replied.
Acheteur Vérifié
purchased on 02/06/2016
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3
/5
★★★☆☆
Would an additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Acheteur Vérifié
purchased on 30/05/2016
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Answer from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team