/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Nothing to complain about in terms of products, packaging or communication. Everything is top-notch. But delivery times are far too long: at least 3 days before sending the goods, then a short week to receive everything, i.e. a total of more than 10 days for 3 small pots of paint.
Acheteur Vérifié
purchased on 11/02/2016
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2
/5
★★☆☆☆
Product reported to be in stock ordered on Feb 3 with the additional charge for expedited shipping as of today Feb 11 the order is still IN ELABORATION and their email response confirms this status. First and last purchase from 1001models.
Acquirente Verificato
purchased on 11/02/2016
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2
/5
★★☆☆☆
Delivery Haven't received my decals yet!
Acheteur Vérifié
purchased on 10/02/2016
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2
/5
★★☆☆☆
Delivery Haven't received my decals yet!
Verified Buyer
purchased on 10/02/2016
3
/5
★★★☆☆
First order a product is not in stock although it was available for purchase. compensation of a purchase voucher. second order with an equivalent product but which obliges to buy a model. The order is validated (after contact?). But the post office misdirected the parcel and I'm on hold. I hope this adventure ends well.
Acheteur Vérifié
purchased on 08/02/2016
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3
/5
★★★☆☆
I received my order but my REVELL plasto tube was chewed up and damaged in transit, which is a shame as it would have been wedged or stuck to the wall of the car.
Acheteur Vérifié
purchased on 08/02/2016
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2
/5
★★☆☆☆
I asked for replacement of a color ordered double was not done. A 5 euro discount coupon I was given was not applied. I got a tube of putty all crushed (maybe it's already been used??). The courier gave me a chance to change delivery address but then delivered to the original address. Better Amazon...
Acquirente Verificato
purchased on 06/02/2016
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3
/5
★★★☆☆
It's the 1st time I order but the model is not explained in french for the assembly and the paper had to stay in the sun or the model is old
Acheteur Vérifié
purchased on 03/02/2016
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3
/5
★★★☆☆
The tubes of glue were completely empty and dry. We had to buy some .my son was
Acheteur Vérifié
purchased on 31/01/2016
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2
/5
★★☆☆☆
I won't be ordering again!!!
Acheteur Vérifié
purchased on 28/01/2016
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2
/5
★★☆☆☆
I give it two stars because I have not yet received the merchandise and I have been waiting for twelve days, even though they state in the order that it was shipped quickly.
Comprador Verificado
purchased on 25/01/2016
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3
/5
★★★☆☆
I bought a Fieseler Storch in 1/32nd scale at a great price and the product is also first class. There is nothing to complain about! Unfortunately, however, I only received my tracking number after some time despite the fact that the goods had supposedly already been dispatched a few days ago (according to the system). I had several queries and only received a reply to a single email, which also seemed rather automated. No one is available on their hotline (Berlin area code 030) at any time and they never called me back! So the communication is in serious need of improvement!!!
Verifizierter Käufer
purchased on 22/01/2016
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2
/5
★★☆☆☆
I received an item labelled with the reference ordered, but the contents were nothing like it. After 48 hours, the after-sales service asked me again for a photo and references already supplied in a 1st e-mail, claiming to request a return label for the product. It took them over a week to realize that (following a request from me) their request had not been taken into account... The initial order dating from 211215 is still incomplete to this day. I can only imagine the worst for the future as these difficulties only concern the return of the wrong item and I'm not about to receive the right one! So much the better for those whose orders are error-free, but given the quality and efficiency of this box, I strongly advise against it (especially as their prices are high and I've found the same items elsewhere).
Acheteur Vérifié
purchased on 21/01/2016
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2
/5
★★☆☆☆
Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured
Acheteur Vérifié
purchased on 21/01/2016
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2
/5
★★☆☆☆
Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured
Verified Buyer
purchased on 21/01/2016
3
/5
★★★☆☆
After having sent 2 mails no new dema command
Acheteur Vérifié
purchased on 20/01/2016
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3
/5
★★★☆☆
I buy very often onlined from Czechoslovakia for example within 1012 working days I have the goods......here since January 5 (order and payment date)they write to me that they are waiting for their supplier to deliver the kits I ordered:Other online stores have the stockand the sitealways updated. I don't doubt their good faithhave nice merchandise but ....when do I get the stuff?
Acquirente Verificato
purchased on 20/01/2016
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3
/5
★★★☆☆
Paris to Saint Etienne 10 days London to Saint Etienne less than 2 days For two orders of the same type on the same day Where's the mistake?
Acheteur Vérifié
purchased on 16/01/2016
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2
/5
★★☆☆☆
I placed an order almost 2 weeks ago and still haven't received anything.
Comprador Verificado
purchased on 13/01/2016
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2
/5
★★☆☆☆
Hello My last order (72365) was the subject of a delivery error having received the reference EDEX305 instead of the reference EDCX305. The error may be understandable given the similarity of the references, but the 2 products (photo-cuts) are totally different. What's unacceptable is that customer service/contact is totally non-existent: no one answers the phone (answering machine 24 hours a day) and no calls following a message left on voicemail. What's more, there's no response to the written messages left on the site. I therefore strongly advise against ordering! Delivery times are acceptable, but if your delivery doesn't correspond to your order, you'll only have your eyes to cry! What's more, in the event of unavailability (even though the order states otherwise), a credit note will be issued.
Acheteur Vérifié
purchased on 12/01/2016
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3
/5
★★★☆☆
Mismanagement of product references in an order for a customer. example: I've received my order but it's missing two jars of NOIR MAT ref: HU033 paint, which I still haven't received to this day? and which I'd like to order.
Acheteur Vérifié
purchased on 12/01/2016
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2
/5
★★☆☆☆
Shipping is too long they rely on a courier in my opinion bad .
Acquirente Verificato
purchased on 05/01/2016
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3
/5
★★★☆☆
Good and fast preparation of the parcel, too bad that Mondial Relay is not followed this speed.
Acheteur Vérifié
purchased on 01/01/2016
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3
/5
★★★☆☆
I very easily found the model I wanted and delivery was fast from these points of view 1001maquettes is perfect! but on receipt: the package is great either but they put a huge gift paper folded in a hurry while I paid to avoid doing so (and risk that my spouse sees his gift ....) once opened my spouse found that some small propellers were broken. is it the fault of the manufacturer who has poorly packaged or the fault of the one who poorly protected the coli
Acheteur Vérifié
purchased on 26/12/2015
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2
/5
★★☆☆☆
Unfortunately the delivery days stated when ordering ( 6 to 9 working days ) were disregarded order placed Dec 12, 2015 expected delivery date should be 31122015 I am so angry it was a Christmas present..... We are not
Acquirente Verificato
purchased on 26/12/2015
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3
/5
★★★☆☆
Delays between orders and delivery are long, often due to missing products ...domma
Acheteur Vérifié
purchased on 21/12/2015
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2
/5
★★☆☆☆
Disappointed with the value for money
Acheteur Vérifié
purchased on 20/12/2015
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2
/5
★★☆☆☆
Poor value for money
Acheteur Vérifié
purchased on 18/12/2015
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3
/5
★★★☆☆
Some items have a higher price than normal, which seems totally unjustified.
Acheteur Vérifié
purchased on 17/12/2015
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2
/5
★★☆☆☆
I bought some paintings all of them marked as available on Wednesday December 2 until day 5 are not marked c""sent"" and to day 13 still waiting to receive it.
Comprador Verificado
purchased on 13/12/2015
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