/5
★★★★☆
based on 37028 reviews published
★★★★☆
based on 37028 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I paid for an express service and after 48 hours the order is still not shipped. I have even contacted them and they do not respond. I have opened a dispute with Paypal to see if they now respond. I add after their response: I am not going to modify anything so that everything is reflected. Once I opened the dispute they have put the order as shipped. I paid a higher price for it to be urgent by DHL and with tracking number which they did not provide me and also sent by Correos. I sent them two emails on their website to which they have not responded. Now tell me how you intend to defend your""Efficient customer service"" that you put on your website. Be thankful that I am not going to claim a measly £3 extra that I paid for a courier service that I did not receive and that I have upgraded my rating to 2 stars instead of 1 as it was before. Greetings and until
Comprador Verificado
purchased on 24/02/2016
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3
/5
★★★☆☆
The site should be improved to refuse orders if out of stock, rather than letting customers pay, especially with the chronopost option, which means an emergency (birthday) to warn several days later that the item is out of stock.
Acheteur Vérifié
purchased on 23/02/2016
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2
/5
★★☆☆☆
Description of product on website is completely misleading I ordered the 1:72 EDUARD 7503 Figure RFC crew 1917. In their product description: I copied and pasted this from their site: Type of product : Model figures The figurines are sold in boxes with several figures: - in the 1:72 scale, the boxes usually contain 40-50 figurine soldiers, or 15 cavalry figurines. In reality, there were only 6 figurines. At $13.99 plus shipping, this is way too expensive and not as described. It was a rip off!
Acheteur Vérifié
purchased on 22/02/2016
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Answer from 1001hobbies
Dear customer, As indicated, ""the boxes USUALLY contain 40-50 figurine soldiers"", however please note the number of figurines also depend on the product's price as smaller boxes like the one you purchased will contain fewer figurines. We apologize for the inconvenience and sent you a discount voucher as a compensation. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Description of product on website is completely misleading I ordered the 1:72 EDUARD 7503 Figure RFC crew 1917. In their product description: I copied and pasted this from their site: Type of product : Model figures The figurines are sold in boxes with several figures: - in the 1:72 scale, the boxes usually contain 40-50 figurine soldiers, or 15 cavalry figurines. In reality, there were only 6 figurines. At $13.99 plus shipping, this is way too expensive and not as described. It was a rip off!
Verified Buyer
purchased on 22/02/2016
Answer from 1001hobbies
Dear customer, As indicated, ""the boxes USUALLY contain 40-50 figurine soldiers"", however please note the number of figurines also depend on the product's price as smaller boxes like the one you purchased will contain fewer figurines. We apologize for the inconvenience and sent you a discount voucher as a compensation. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Takes to long too get takes to long too get
Verified Buyer
purchased on 20/02/2016
3
/5
★★★☆☆
Takes to long too get takes to long too get
Acheteur Vérifié
purchased on 20/02/2016
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3
/5
★★★☆☆
Too much time elapses between the communication of ""Parcel shipped"" and the tracking number ( e.g.: shipping date 12022016 to today 17022016 I have not yet received the tracking no.). Sincerely
Acquirente Verificato
purchased on 17/02/2016
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2
/5
★★☆☆☆
Badly signposted depot store, barely clean, waited 12 hours for someone to tell me the parcel wasn't there and found it 14 hours later.
Acheteur Vérifié
purchased on 11/02/2016
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3
/5
★★★☆☆
Nothing to complain about in terms of products, packaging or communication. Everything is top-notch. But delivery times are far too long: at least 3 days before sending the goods, then a short week to receive everything, i.e. a total of more than 10 days for 3 small pots of paint.
Acheteur Vérifié
purchased on 11/02/2016
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2
/5
★★☆☆☆
Product reported to be in stock ordered on Feb 3 with the additional charge for expedited shipping as of today Feb 11 the order is still IN ELABORATION and their email response confirms this status. First and last purchase from 1001models.
Acquirente Verificato
purchased on 11/02/2016
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2
/5
★★☆☆☆
Delivery Haven't received my decals yet!
Acheteur Vérifié
purchased on 10/02/2016
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2
/5
★★☆☆☆
Delivery Haven't received my decals yet!
Verified Buyer
purchased on 10/02/2016
3
/5
★★★☆☆
First order a product is not in stock although it was available for purchase. compensation of a purchase voucher. second order with an equivalent product but which obliges to buy a model. The order is validated (after contact?). But the post office misdirected the parcel and I'm on hold. I hope this adventure ends well.
Acheteur Vérifié
purchased on 08/02/2016
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3
/5
★★★☆☆
I received my order but my REVELL plasto tube was chewed up and damaged in transit, which is a shame as it would have been wedged or stuck to the wall of the car.
Acheteur Vérifié
purchased on 08/02/2016
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2
/5
★★☆☆☆
I asked for replacement of a color ordered double was not done. A 5 euro discount coupon I was given was not applied. I got a tube of putty all crushed (maybe it's already been used??). The courier gave me a chance to change delivery address but then delivered to the original address. Better Amazon...
Acquirente Verificato
purchased on 06/02/2016
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3
/5
★★★☆☆
It's the 1st time I order but the model is not explained in french for the assembly and the paper had to stay in the sun or the model is old
Acheteur Vérifié
purchased on 03/02/2016
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3
/5
★★★☆☆
The tubes of glue were completely empty and dry. We had to buy some .my son was
Acheteur Vérifié
purchased on 31/01/2016
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2
/5
★★☆☆☆
I won't be ordering again!!!
Acheteur Vérifié
purchased on 28/01/2016
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2
/5
★★☆☆☆
I give it two stars because I have not yet received the merchandise and I have been waiting for twelve days, even though they state in the order that it was shipped quickly.
Comprador Verificado
purchased on 25/01/2016
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3
/5
★★★☆☆
I bought a Fieseler Storch in 1/32nd scale at a great price and the product is also first class. There is nothing to complain about! Unfortunately, however, I only received my tracking number after some time despite the fact that the goods had supposedly already been dispatched a few days ago (according to the system). I had several queries and only received a reply to a single email, which also seemed rather automated. No one is available on their hotline (Berlin area code 030) at any time and they never called me back! So the communication is in serious need of improvement!!!
Verifizierter Käufer
purchased on 22/01/2016
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2
/5
★★☆☆☆
I received an item labelled with the reference ordered, but the contents were nothing like it. After 48 hours, the after-sales service asked me again for a photo and references already supplied in a 1st e-mail, claiming to request a return label for the product. It took them over a week to realize that (following a request from me) their request had not been taken into account... The initial order dating from 211215 is still incomplete to this day. I can only imagine the worst for the future as these difficulties only concern the return of the wrong item and I'm not about to receive the right one! So much the better for those whose orders are error-free, but given the quality and efficiency of this box, I strongly advise against it (especially as their prices are high and I've found the same items elsewhere).
Acheteur Vérifié
purchased on 21/01/2016
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2
/5
★★☆☆☆
Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured
Acheteur Vérifié
purchased on 21/01/2016
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2
/5
★★☆☆☆
Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured
Verified Buyer
purchased on 21/01/2016
3
/5
★★★☆☆
After having sent 2 mails no new dema command
Acheteur Vérifié
purchased on 20/01/2016
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3
/5
★★★☆☆
I buy very often onlined from Czechoslovakia for example within 1012 working days I have the goods......here since January 5 (order and payment date)they write to me that they are waiting for their supplier to deliver the kits I ordered:Other online stores have the stockand the sitealways updated. I don't doubt their good faithhave nice merchandise but ....when do I get the stuff?
Acquirente Verificato
purchased on 20/01/2016
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3
/5
★★★☆☆
Paris to Saint Etienne 10 days London to Saint Etienne less than 2 days For two orders of the same type on the same day Where's the mistake?
Acheteur Vérifié
purchased on 16/01/2016
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2
/5
★★☆☆☆
I placed an order almost 2 weeks ago and still haven't received anything.
Comprador Verificado
purchased on 13/01/2016
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2
/5
★★☆☆☆
Hello My last order (72365) was the subject of a delivery error having received the reference EDEX305 instead of the reference EDCX305. The error may be understandable given the similarity of the references, but the 2 products (photo-cuts) are totally different. What's unacceptable is that customer service/contact is totally non-existent: no one answers the phone (answering machine 24 hours a day) and no calls following a message left on voicemail. What's more, there's no response to the written messages left on the site. I therefore strongly advise against ordering! Delivery times are acceptable, but if your delivery doesn't correspond to your order, you'll only have your eyes to cry! What's more, in the event of unavailability (even though the order states otherwise), a credit note will be issued.
Acheteur Vérifié
purchased on 12/01/2016
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3
/5
★★★☆☆
Mismanagement of product references in an order for a customer. example: I've received my order but it's missing two jars of NOIR MAT ref: HU033 paint, which I still haven't received to this day? and which I'd like to order.
Acheteur Vérifié
purchased on 12/01/2016
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2
/5
★★☆☆☆
Shipping is too long they rely on a courier in my opinion bad .
Acquirente Verificato
purchased on 05/01/2016
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