/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Too long a delay
Acheteur Vérifié
purchased on 12/12/2015
Translated review
3
/5
★★★☆☆
The order was placed at the end of September and the product was delivered only after 22 days but the delivery charges did not change! Impossible to get them on the phone or by internet, I received the same answer three times, simply copied and pasted. Finally the product arrived well packed, nothing to say. I have the impression that they don't have enough stock but consequently they shouldn't charge for deliveries.
Acheteur Vérifié
purchased on 07/11/2015
Translated review
3
/5
★★★☆☆
I'm only giving it 3 stars because I received a can of paint with a broken, cracked lid. Apart from this problem nothing to
Acheteur Vérifié
purchased on 19/10/2015
Translated review
3
/5
★★★☆☆
Very slow delivery, delivered within 24 hours, collected 8 days later. product conforms to my order.
Acheteur Vérifié
purchased on 17/10/2015
Translated review
3
/5
★★★☆☆
AND 'CLEAR THAT MY JUDGMENT AND' ON STRICTLY PERSONAL EXPERIENCE FOR WHICH INEVITABLY LEADS ME TO SAY THAT IN TERMS OF PUNCTUALITY 'LEAVES A LOT TO BE DESIRED AMONG OTHER THINGS NOT ACCOMPANIED BY THE TRACEABILITY' THAT CAN 'BE OF HELP AS UNFORTUNATELY HAPPEN OF POSTAL MISHAPS THAT ARE THE ORDER OF THE DAY.ARMANDO FORTINO
Acquirente Verificato
purchased on 16/10/2015
Translated review
3
/5
★★★☆☆
Receipt of the package after the due date Unsuitable packaging (model box ab
Acheteur Vérifié
purchased on 14/10/2015
Translated review
2
/5
★★☆☆☆
Why announce a delivery date when it will not be respected? More than 7 days difference between the announced date and the delivery date! Non-existent communication! No response to my requests for information.
Acheteur Vérifié
purchased on 10/10/2015
Translated review
3
/5
★★★☆☆
All is not insignificant great choice more varieties visibility facilitated on the other hand delivery time too long does not take into account current assets which is very detrimental and can lead to a change of crazy
Acheteur Vérifié
purchased on 10/10/2015
Translated review
3
/5
★★★☆☆
The time between an internet order and the dispatch of that order is far too long: 4 to 5 days for products available within 24 hours.
Acheteur Vérifié
purchased on 06/10/2015
Translated review
2
/5
★★☆☆☆
No tracking code received although I paid extra for it much too long delivery time no response to messages.
Verifizierter Käufer
purchased on 04/10/2015
Translated review
3
/5
★★★☆☆
Having ordered 2 assembly kits one was intact while one was missing pieces I asked for the missing pieces to be shipped but never received a response if they had answered my question or complaint I would have also given 5 stars because the site is very detailed and fast.
Acquirente Verificato
purchased on 03/10/2015
Translated review
3
/5
★★★☆☆
I don't know what happened to my cheque. I sent it the same day as my order and it arrived the day after I received an e-mail saying that you hadn't received it, 10 days after I sent it. Despite everything, I was pleased with the work that was done after this incident, because I don't think the post office takes so long to trans
Acheteur Vérifié
purchased on 03/10/2015
Translated review
3
/5
★★★☆☆
Site well stocked waiting time a little long. If you have patience recommended.
Acquirente Verificato
purchased on 02/10/2015
Translated review
2
/5
★★☆☆☆
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Verified Buyer
purchased on 30/09/2015
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
2
/5
★★☆☆☆
Poor communication My order has been processing for nearly three weeks without any firm contact from 1001 Model Kits. The only e-mails I have received are three copies of OTHER buyer's requests for shipping updates and a copy of an inquiry I made before ordering - and that was never responded to - plus it now refers to a product I didn't ask about. All these e-mails seem to automated responses. All I ask for is an e-mail - preferably from a real person - letting me know that my order is in stock and it will be shipping soon . UPDATE: I finally received my order from 1001 Models - nearly two months after my order was placed and paid for. Communication was better over the last few weeks but still below expectations. I can accept delays but only if I'm informed of them. I was still getting comments in my account that had nothing to do with my order.
Acheteur Vérifié
purchased on 30/09/2015
Translated review
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience concerning the emails you received by error. It is due to a technical issue which has been corrected. We answered to you on the 17th of September concerning your order, informing you about the status of your order. A new message was sent you today with more information as well as a code to benefit from a free shipment on your next order. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
3
/5
★★★☆☆
Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
Verified Buyer
purchased on 28/09/2015
3
/5
★★★☆☆
Slow Delivery The sale of this model kit was the slowest in a sale of a $200.00 Model kit. Delivery was good the box came in good shape and took a parts count ] to make sure that all part trees were in the model kit it was complete full] count. All in All I have to say for being the slowest delivery of a sale in my case this model kit I wanted so even thou the long wait I have to say it was wait. this is the reason I only 3 stars for slow delivery response for sale DHL was good on Delivery date one day early
Acheteur Vérifié
purchased on 28/09/2015
Translated review
2
/5
★★☆☆☆
Very poor quality - return to dispatch immediately
Acheteur Vérifié
purchased on 26/09/2015
Translated review
3
/5
★★★☆☆
On 070915 I placed an order for 2 sheets of decals with the little green logo ""in stock&available within 24h"". It was put into the distribution circuit (priority mail) on 140915 (green logo !!!!) and the envelope arrived on 210915. Fortunately it was priority mail. Bravo la poste!
Acheteur Vérifié
purchased on 21/09/2015
Translated review
2
/5
★★☆☆☆
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
Acheteur Vérifié
purchased on 19/09/2015
Translated review
3
/5
★★★☆☆
Order dispatch takes far too long
Acheteur Vérifié
purchased on 19/09/2015
Translated review
2
/5
★★☆☆☆
Two weeks! Still no delivery of order. Ordered supplies from their site that were marked as in-stock. Order has been sitting in the ""Being Processed"" state now for over 2 weeks after I've been charged. No updates, no back ordered notifications, NOTHING. About ready to file a claim with PayPal on this one. Be wary of this company's order fulfillment time.
Verified Buyer
purchased on 19/09/2015
2
/5
★★☆☆☆
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
Acheteur Vérifié
purchased on 18/09/2015
Translated review
2
/5
★★☆☆☆
Very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.
Acheteur Vérifié
purchased on 18/09/2015
Translated review
2
/5
★★☆☆☆
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
Verified Buyer
purchased on 18/09/2015
3
/5
★★★☆☆
I found wagons for the model railroad here that are no longer available anywhere else. However, it is not true that the goods are dispatched within two days. It was more like two weeks. So if you are looking for a rare model, this is the right place. However, you have to be patient.
Verifizierter Käufer
purchased on 16/09/2015
Translated review
3
/5
★★★☆☆
Good overall experience, could improve the shipping time.
Comprador Verificado
purchased on 15/09/2015
Translated review
3
/5
★★★☆☆
Large, well-stocked boxdoubts about the state of the stock when an order is placedno verbal communication possible to obtain information about an order that is not delivered within a reasonable time (more than 15 days).As it stands I would not recommend 1001 and a model as a preferred supplier.I may change my mind if I receive news of my order 64512 which was settled on 26.08.1
Acheteur Vérifié
purchased on 11/09/2015
Translated review
3
/5
★★★☆☆
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
Acheteur Vérifié
purchased on 11/09/2015
Translated review
3
/5
★★★☆☆
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
Verified Buyer
purchased on 11/09/2015