/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.
Verified Buyer
purchased on 01/06/2015
3
/5
★★★☆☆
Address Error, Ordered 4 got 2, and learned to only buy 1 item at a time! My first experience with the company was not the best. I ordered a figure i already had, but was broken as a test to see if I would even get it. They put my address on there wrong so I had a hard time getting it. For some reason the post office couldn't figure out that my apt# was just put first instead of where it should have gone. I managed to get it, but I had to do things I normally wouldn't have done if it were correct. I ordered 4 figures several months later. After 2 months of waiting I got several emails stating that several of them were unavailable. I got 3 vouchers so I expected to only receive 1 of them. To my surprise 2 of them showed up! I then ordered the missing ones separately and got the first almost immediately, and the second just shipped. I've gotten all that I plan to get from this company as I was only looking for those specific figures and this was the ONLY place to find them reasonably priced (they are discontinued now). It takes a long time for them to actually ship things and my suggestion to others purchasing from them is to purchase 1-2 items at a time only. Also, I was surprised that the vouchers did not cover shipping even though there was more than enough to cover it and my purchase. It should have covered the shipping too.
Acheteur Vérifié
purchased on 01/06/2015
Translated review
2
/5
★★☆☆☆
Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.
Verified Buyer
purchased on 02/05/2015
2
/5
★★☆☆☆
Sent wrong order. No response from customer service. I was sent an incorrect order and that incorrect order was also damaged. I contacted customer service two days ago and received no response. I am very disappointed with the transaction. I guess my next step will be to contact my credit card company and dispute the transaction.
Acheteur Vérifié
purchased on 02/05/2015
Translated review
2
/5
★★☆☆☆
I ordered decals on sale that should no longer be offered because of their poor quality and asked questions that went unanswered. Delivery time
Acheteur Vérifié
purchased on 01/05/2015
Translated review
3
/5
★★★☆☆
I merely placed an order and let's just say everything went well. It arrived a few days late and the package that contained the box was almost all sketchy besides the fact that it was left in the stairs of my apartment building without being called or notified.
Acquirente Verificato
purchased on 03/04/2015
Translated review
2
/5
★★☆☆☆
Delivery very slow impossibility to reach an adviser vocally that a provider for delivery still work. .....
Acheteur Vérifié
purchased on 31/03/2015
Translated review
3
/5
★★★☆☆
I am completely satisfied with the goods, the store system and the actual ordering process. I couldn't find the goods here in Germany in such a complete form in any other store, which is why I chose this store, which was unknown to me at the time. You constantly receive status updates about your order, which is very good in principle, but sometimes also quite pointless, up to three times a day and then such meaningless information as ""will be shipped soon"". You can save yourself that if you use meaningful and sensible statuses because as a customer I am not interested in the fact that ""soon"" (when??) will be shipped and then days go by until something finally happens! As a customer, you wonder whether the parcel is already waiting in the corner somewhere. Receipt of the order - order processed - outgoing mail - that would be enough. In addition, the delivery time of 12 (!!) days for goods that were in stock was unfortunately far too slow by today's standards. I have even received goods faster from the USA and Japan. Within Germany, goods in stock should be dispatched on the next working day but no later than the day after next, i.e. they should reach the recipient in around 3 - 5 days. Anything else is simply out of date and not professional.
Verifizierter Käufer
purchased on 30/03/2015
Translated review
3
/5
★★★☆☆
Very bad experience concerning my order. I waited three weeks for my parcel and it took me several emails to be informed of the progress of my order. I was given a tracking number that was totally unusable. So for the moment I don't recommend this site, but I'll try the others and compare. It's also possible that there was a problem, in which case he could have told me.
Acheteur Vérifié
purchased on 23/03/2015
Translated review
3
/5
★★★☆☆
Adding miniatures when you are a model site. Slt I find ridiculous that you associate miniatures with models to assemble I am disappointed with my last purchase. I still haven't had a reply to my complaint e-mail of last week. My only positive point is the diversity of the models.
Acheteur Vérifié
purchased on 23/03/2015
Translated review
3
/5
★★★☆☆
Well received my parcels but the shipping to my home a little long.15 days to receive them! I received my 2 parcels at the same time although I had ordered them a week apart.
Acheteur Vérifié
purchased on 19/03/2015
Translated review
3
/5
★★★☆☆
There's a real problem with our promotions. In fact, they regularly mention ""free shipping"" with a minimum purchase of 89€. The trouble is, it seems to work only for orders within France. Why not grant the same advantage to foreign orders, in proportion to the rates applied in France?
Acheteur Vérifié
purchased on 14/03/2015
Translated review
3
/5
★★★☆☆
The birthday present was delivered on time, thank you very much. Unfortunately defective! The plants cannot be attached. -(( Any kind of contact by phone or email is failing which makes me unhappy. Therefore, if you can initiate it, please contact me urgently.
Verifizierter Käufer
purchased on 12/03/2015
Translated review
2
/5
★★☆☆☆
Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.
Verified Buyer
purchased on 10/03/2015
2
/5
★★☆☆☆
Not overwhelmed by the experience! I ordered a 1/72 Italeri fast build M7 Priest/Kangaroo kit. I only considered the order because of not being able to find this kit elsewhere. I feel that the price even though it was 'on sale', was still a very premium price compared to similar kits. I accept the fact that a higher price may reflect its rairity. I expected to receive the kit in about a week to 2 weeks, it ended up being close to 4 weeks. Customer service was available, if not at time a bit spotty. I must say they did try to keep me in the loop. I did get a shipping tracking number which was very nice. Once I received the kit, the box was a bit banged up, had a few pieces loose in the box off the sprue, and had no assembly instructions nor the decals that the box front said should be included. At present, I don't know if I would order from 1001 ModelKits again.
Acheteur Vérifié
purchased on 10/03/2015
Translated review
3
/5
★★★☆☆
Items in stock but delivery in over a week ...other sites deliver with colissimo in 48h for the same price...
Acheteur Vérifié
purchased on 10/03/2015
Translated review
2
/5
★★☆☆☆
Large catalog but extremely slow processing and delivery time: 0602 payment accepted 1702 parcel shipped 1003 (today) of the goods not even the shadow (and it should come from Paris not the other side of the world) ditto for the tracking code they couldn't give me because the parcel was shipped to ECO PACK INTERNATIONAL (what is that?)... a comparison: modeling site from Japan 2402 payment accepted 2402 parcel shipped 0203 goods delivered (6 days) the only conclusion is that they are walking him 'this parcel
Acquirente Verificato
purchased on 10/03/2015
Translated review
2
/5
★★☆☆☆
The prices are a little more expensive than elsewhere I thought the quality was up to scratch but ....not to mention paying 8.90 postage to receive my purchases in a vulgar envelope there's some sloppiness. Ordered on a Saturday evening, arrived on Thursday morning, a far cry from the 48-hour delivery time. I wouldn't recommend this site: too expensive for the same products as elsewhere, transport time too expensive and too slow.
Acheteur Vérifié
purchased on 07/03/2015
Translated review
2
/5
★★☆☆☆
NOT IN ONE SENTENCE BUT IN ONE WORD: DISAPPOINTING
Acheteur Vérifié
purchased on 20/02/2015
Translated review
3
/5
★★★☆☆
I have just received a RONDOMODEL model. It's a pity that there are no instructions in French. Personally, I don't have any problems with this, I'm happy with the sketches, but is this the case for everyone? As the model hasn't been assembled yet, I can't give you my opinion. First observation: a lot of burrs on the parts, which once cleaned are in good condition.
Acheteur Vérifié
purchased on 11/02/2015
Translated review
3
/5
★★★☆☆
It's a good site but the delivery times are confusing. The layout has many faults, but overall it's a good site. Even if the orders ta
Acheteur Vérifié
purchased on 11/02/2015
Translated review
2
/5
★★☆☆☆
It's a shame to have to wait several months for delivery. It's also a shame not to be able to get your money back if you're not satisfied, as is the case with most e-businesses.
Acheteur Vérifié
purchased on 11/02/2015
Translated review
3
/5
★★★☆☆
The site is simple and easy to use. I ordered a Lockheed AC-130H Spectre for my son but I couldn't find the list of paint cans to buy. On the site there are a lot of suggestions, but I don't know if it's for models in general or for this one in particular... D
Acheteur Vérifié
purchased on 05/02/2015
Translated review
3
/5
★★★☆☆
Good products good prices good times not always met relatively to what was stated
Acquirente Verificato
purchased on 04/02/2015
Translated review
3
/5
★★★☆☆
The goods were complete and in excellent condition, but unfortunately the delivery by the parcel carrier was catastrophic. We only received our parcel after repeated requests and many phone calls... 🙁
Verifizierter Käufer
purchased on 03/02/2015
Translated review
2
/5
★★☆☆☆
2 weeks to be delivered when I paid 10e60 more for a 48h delivery. Certified as having arrived on time. No reimbursement of Colissimo charges. After-sales service hides behind their carrier not to refund a cent. Bad experience. I'm even going to give them a very bad publicity. Ina
Acheteur Vérifié
purchased on 02/02/2015
Translated review
3
/5
★★★☆☆
GOOD PRODUCT GOOD PRICE GOOD TRANSPORT VERY BAD MANY DAYS LATE TO BENIDORM 03502 ( E )
Comprador Verificado
purchased on 30/01/2015
Translated review
3
/5
★★★☆☆
THE + : - A very wide choice of models, including rare brands. THE -: - Poor product descriptions and scale errors. - Sloppy packaging for fragile resin-type models. - Overall high prices. - coupon code (free shipping) sent by Email qui marc
Acheteur Vérifié
purchased on 29/01/2015
Translated review
3
/5
★★★☆☆
If possible, to include documents such as delivery notes on the order.
Acheteur Vérifié
purchased on 28/01/2015
Translated review
2
/5
★★☆☆☆
Good models, lackluster service, long wait times. This was a less than pleasurable experience due to the lengthy delivery time - 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order. A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price...I'll never use it, but why not just make the adjustment on this order Poor customer service in my opinion. I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside...but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap...something! But something comes from France and no filler whatsoever...hmmm. I'm not impressed with the service, but the price was better than some places here, however, I will never use your services again.
Acheteur Vérifié
purchased on 25/01/2015
Translated review