/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The products offered are really many for all needs and of quality. In terms of assistance and information, the service is also of quality. The time elapsed between order and goods arrival considering that the payment is in advance goes a bit long. One criticism for the handling of missing products: the transformation of the value into a discount for a subsequent purchase does not seem correct to me especially in case incomplete orders are repeated.
Acquirente Verificato
purchased on 23/12/2014
Translated review
3
/5
★★★☆☆
Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.
Verified Buyer
purchased on 23/12/2014
2
/5
★★☆☆☆
Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.
Verified Buyer
purchased on 23/12/2014
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
2
/5
★★☆☆☆
Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
3
/5
★★★☆☆
Fast delivery but model box damaged while package was intact. Too bad for a gift
Acheteur Vérifié
purchased on 23/12/2014
Translated review
2
/5
★★☆☆☆
Still not arrived this damn order of the 15th..yet message of sending the package on the 19th confirmed but tomorrow is the 24th and zero news. delivery not at all assured for christmas it's naked
Acheteur Vérifié
purchased on 23/12/2014
Translated review
3
/5
★★★☆☆
Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.
Acheteur Vérifié
purchased on 23/12/2014
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3
/5
★★★☆☆
The rest was perfect
Acheteur Vérifié
purchased on 22/12/2014
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3
/5
★★★☆☆
Delivery time could be better
Acheteur Vérifié
purchased on 21/12/2014
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3
/5
★★★☆☆
Very good packaging for the model.2 cardboard packaging... However, the glue was not packaged and I was lucky to get it because the 'cardboard was punctured when it was sent... otherwise
Acheteur Vérifié
purchased on 20/12/2014
Translated review
2
/5
★★☆☆☆
I ordered a model from stock on December 3. Parcel (economic) at 7.50 euros nevertheless shipped only on 1212. To this day (1912), I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient! 2212: Still not received m
Acheteur Vérifié
purchased on 19/12/2014
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2
/5
★★☆☆☆
It's hard to form an opinion when I haven't received my parcel yet. However, my order was placed twice. One of them was supposed to be cancelled. In the end, both parcels were sent even though nothing appears on the Co
Acheteur Vérifié
purchased on 16/12/2014
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3
/5
★★★☆☆
Order arrived late after reminder letters. Colissimo services very dubious or at the very least not reliable.
Acheteur Vérifié
purchased on 15/12/2014
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3
/5
★★★☆☆
Very well delivered but it takes a long time dommag
Acheteur Vérifié
purchased on 14/12/2014
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3
/5
★★★☆☆
I ordered a resin accessory in stock on 30.11.14I'm still waiting for it to be delivered 15 days after the order.
Acheteur Vérifié
purchased on 14/12/2014
Translated review
2
/5
★★☆☆☆
We are the 1312 sending of the 812 for an order of the 412 always nothing received delivery times too long the competition makes much mie
Acheteur Vérifié
purchased on 13/12/2014
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2
/5
★★☆☆☆
I ordered a model car on 30112014 we are 12122014. So I'm disappointed with the delivery time but I can't say anything about the model because it's still not ready.
Acheteur Vérifié
purchased on 12/12/2014
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3
/5
★★★☆☆
The products are correct but the concern it is the sending my last order I received it 15 days after in spite of a fast payment (between 3 and 5 jo
Acheteur Vérifié
purchased on 11/12/2014
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2
/5
★★☆☆☆
I ordered a model with delivery between 3 and 5 days in a relay point and I had to wait practically 15 days and no way of contacting anyone verbally to find out what was happening, whether it was 1001 maquettes or the carrier. The site sent me an e-mail with an offer of free delivery for my next order, even though I hadn't received my first order.
Acheteur Vérifié
purchased on 07/12/2014
Translated review
3
/5
★★★☆☆
Délais trop long( 12 jours) digne d'un envois uk et encore la concurrence en France et a l'étranger sont plus réactif.faite un effort sur ce point et vous serez au niveau.car vous avez un bon stock et un site lisible .je recommanderais sur votre site si la concurrence n'a pas les références que je souhaite .cordi
Acheteur Vérifié
purchased on 06/12/2014
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2
/5
★★☆☆☆
I waited 17 days for my order not 5-7 days as stated. I am disappointed .
Verifizierter Käufer
purchased on 05/12/2014
Translated review
2
/5
★★☆☆☆
Actually I only wanted to give one star but rude (if you don't want to call a reply to my emails that) then yes, but the service is really not worth more than two stars. Paid both times in advance via PayPal for figures in 'stock' according to the list (why then 2-3 weeks delivery time) and received no credit for the undelivered package in the first order. The same with the second order, but this time at least a credit note on the account. Nevertheless, I don't see the point in continuing to finance these poor logistics in advance. This is simply too little for today's standards and I will definitely look around for other options, even though the range is huge (apparently too extensive), hence the lousy logistics
Verifizierter Käufer
purchased on 04/12/2014
Translated review
3
/5
★★★☆☆
Order easy and precise however the delivery note between 10 and 20 days but the time that the order is treated I waited almost 1 month domage knowing that it was for a gift of birthday... Super model
Acheteur Vérifié
purchased on 03/12/2014
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2
/5
★★☆☆☆
It's never-ending. Order placed on 1511 ... and still ""being processed"" on 111.
Acheteur Vérifié
purchased on 01/12/2014
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3
/5
★★★☆☆
On november 08 i ordered 4 items (so the shipping is free) on november 24 i was told that one item was not available but that the order was going to be shipped i ordered something else with the coupon i paid the shipping! but anyway i haven't received anything yet! it's a shame because there's a lot of choice some prices are too expensive (paint) but fortunately this year i've planned large in.
Acheteur Vérifié
purchased on 30/11/2014
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3
/5
★★★☆☆
Mixed feelings good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France
Verified Buyer
purchased on 29/11/2014
Answer from 1001hobbies
Dear customer, You chose a fast and thus expensive shipment method. Cheaper shipment methods available, except for specific products. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Mixed feelings good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France
Acheteur Vérifié
purchased on 29/11/2014
Translated review
Answer from 1001hobbies
Dear customer, You chose a fast and thus expensive shipment method. Cheaper shipment methods available, except for specific products. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Complete source with long ship times. I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.
Verified Buyer
purchased on 28/11/2014
Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Please note most our products come from Europe which increases both the delays and the shipping cost. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Complete source with long ship times. I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.
Acheteur Vérifié
purchased on 28/11/2014
Translated review
Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Please note most our products come from Europe which increases both the delays and the shipping cost. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
The site provides a wide choice, the best of all the sites I know. But what a hassle: 10 to 20 day delivery times No reply to emails No telephone number to contact them Refund by credit note which obliges you to buy something else Expensive prices compared to the competition What a pity with more application and rigor in their operation and reasonable delivery times I think this would be one of the best sites in the world.
Acheteur Vérifié
purchased on 26/11/2014
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