/5
★★★★☆
based on 37027 reviews published
★★★★☆
based on 37027 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The site is simple and easy to use. I ordered a Lockheed AC-130H Spectre for my son but I couldn't find the list of paint cans to buy. On the site there are a lot of suggestions, but I don't know if it's for models in general or for this one in particular... D
Acheteur Vérifié
purchased on 05/02/2015
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3
/5
★★★☆☆
Good products good prices good times not always met relatively to what was stated
Acquirente Verificato
purchased on 04/02/2015
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3
/5
★★★☆☆
The goods were complete and in excellent condition, but unfortunately the delivery by the parcel carrier was catastrophic. We only received our parcel after repeated requests and many phone calls... 🙁
Verifizierter Käufer
purchased on 03/02/2015
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2
/5
★★☆☆☆
2 weeks to be delivered when I paid 10e60 more for a 48h delivery. Certified as having arrived on time. No reimbursement of Colissimo charges. After-sales service hides behind their carrier not to refund a cent. Bad experience. I'm even going to give them a very bad publicity. Ina
Acheteur Vérifié
purchased on 02/02/2015
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3
/5
★★★☆☆
GOOD PRODUCT GOOD PRICE GOOD TRANSPORT VERY BAD MANY DAYS LATE TO BENIDORM 03502 ( E )
Comprador Verificado
purchased on 30/01/2015
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3
/5
★★★☆☆
THE + : - A very wide choice of models, including rare brands. THE -: - Poor product descriptions and scale errors. - Sloppy packaging for fragile resin-type models. - Overall high prices. - coupon code (free shipping) sent by Email qui marc
Acheteur Vérifié
purchased on 29/01/2015
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3
/5
★★★☆☆
If possible, to include documents such as delivery notes on the order.
Acheteur Vérifié
purchased on 28/01/2015
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2
/5
★★☆☆☆
Good models, lackluster service, long wait times. This was a less than pleasurable experience due to the lengthy delivery time - 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order. A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price...I'll never use it, but why not just make the adjustment on this order Poor customer service in my opinion. I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside...but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap...something! But something comes from France and no filler whatsoever...hmmm. I'm not impressed with the service, but the price was better than some places here, however, I will never use your services again.
Acheteur Vérifié
purchased on 25/01/2015
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2
/5
★★☆☆☆
Good models, lackluster service, long wait times. This was a less than pleasurable experience due to the lengthy delivery time – 27 days. My order was processed immediately and charged almost immediately on my credit card, this after the shipping rates were raised for some reason to a different price, which was higher than the quoted price when I pressed the button to complete my order. I was upset at that incident for days after the order. A week later, after filing an inquiry twice online, received a message that I would receive a voucher for the difference in price…I’ll never use it, but why not just make the adjustment on this order Poor customer service in my opinion. I received no info or updates until the item was shipped in this country, three weeks later, from the post office tracking. Parcel arrived with some damage to the side of the box, with damage to one of the model boxes inside…but thankfully the model was not harmed. I find it amazing that there was no packaging or filler inside to protect the items inside the box, as with other model companies with every shipment. I order something from the next state over and the box has newspaper, Styrofoam peanuts, plastic bubble rap…something! But something comes from France and no filler whatsoever…hmmm. I’m not impressed with the service, but the price was better than some places here, however, I will never use your services again.
Verified Buyer
purchased on 25/01/2015
3
/5
★★★☆☆
Earlier this week I bought 4 cans of model paint and I'm still waiting for delivery.
Acheteur Vérifié
purchased on 24/01/2015
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3
/5
★★★☆☆
The order was processed quickly - the parcel was tracked and delivered on time - on receipt the parcel was damaged, but I scoured it anyway - on opening it turned out that one of the model's fins was broken, and I had to glue it back in place. The forwarder (colissimo) didn't take much care of the parcel, but the model's packaging was too light for this type of model (the model touches the cardboard directly, without any protection, especially on the front - this is unacceptable!) I'm quite surprised by the packaging, and you could have taken more precautions. So I have mixed feelings about this purchase. I had another purchase in mind for the same kind of model, but I'm reluctant to buy on the internet, as I'm a very good buyer.
Acheteur Vérifié
purchased on 23/01/2015
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3
/5
★★★☆☆
Slow prepa on the other hand ok delivery may be bad order tracking
Acheteur Vérifié
purchased on 22/01/2015
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3
/5
★★★☆☆
Model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.
Acheteur Vérifié
purchased on 21/01/2015
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3
/5
★★★☆☆
Model paints Of the 6 paints that I ordered one was wrong. Delivery took long time but it may have been fault of USPS. Send email with complaint (there is no phone number available). Took 3 days to respond but got credit without any questions. Had to pay some extra for shipping but only pennies. Delivery of replacement was fast and color was the correct one.
Verified Buyer
purchased on 21/01/2015
2
/5
★★☆☆☆
Far too many delays in dispatching posted deadlines not met
Acheteur Vérifié
purchased on 20/01/2015
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3
/5
★★★☆☆
Evaluation impossible parcel not received to date
Acheteur Vérifié
purchased on 20/01/2015
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3
/5
★★★☆☆
I preferred it when there were pages in the figurines category at the 172nd and for the other sizes too we knew which page to go back to when we had added a box of figurines to the basket whereas now we have to click again on the category and the desired size the time to receive a parcel is perhaps a little long there are also figurines that are not in stock and that we would like to be able to buy otherwise it remains a very long delay.
Acheteur Vérifié
purchased on 19/01/2015
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2
/5
★★☆☆☆
10 working days to prepare an order is too lo
Acheteur Vérifié
purchased on 19/01/2015
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3
/5
★★★☆☆
Good and rather fast but their product description is wrong eg I ordered a car marked scale 143 but I received the car scale 124 so be careful
Acheteur Vérifié
purchased on 18/01/2015
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3
/5
★★★☆☆
I ordered two trumpeter showcases that were supposed to be in stock, and after several weeks I received one showcase. No big deal, I was given a credit note for the second display case (which was not available). I ordered it as soon as it was available, the price wasn't the same and I had to pay postage a second time. I would have liked the postage not to have been charged to me, as I was not responsible for the non-delivery when I placed the order.
Acheteur Vérifié
purchased on 18/01/2015
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2
/5
★★☆☆☆
Waiting more than 10 days for a parcel when Evreux - Essonne is less than 200 km away is really unreal ... Shipping times are worthy of 19th-century stagecoaches! No like
Acheteur Vérifié
purchased on 16/01/2015
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2
/5
★★☆☆☆
I have ordered 2 times and they have never met the delivery date. Currently as of January 12th I have not received an order dated December 26th, having paid for a 5-6 day shipment, they should reimburse the price of that shipment.
Comprador Verificado
purchased on 12/01/2015
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2
/5
★★☆☆☆
Ordered parts for my A6 Intruder on 25.12.14! Today (11.1.15) still nothing has arrived. The specified shipping number is not known at DHL! Weak!!!
Verifizierter Käufer
purchased on 11/01/2015
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3
/5
★★★☆☆
I ordered a car but when I received the package I was disappointed because I thought I had paint, glue and several other small things to make the car properly but nothing was in the package apart from the car. This is a very nice car but lacks my
Acheteur Vérifié
purchased on 10/01/2015
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3
/5
★★★☆☆
Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive. Category : Diecast models Fiat 500 Blue +500C Pink x 2 1:43 I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale. What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag! The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive. Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models? Luckily, my daughter, for which they were a Christmas present is happy with them.
Verified Buyer
purchased on 09/01/2015
Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Could you please send us an email to [email protected] with the dimensions of the products you received? That way we can correct the information on our website if it is inaccurate. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
Not impressed! Wrong size, wrong materials and unwrapped and they took almost 2 weeks to arrive. Category: Diecast models Fiat 500 Blue +500C Pink x 2 1:43 I ordered the advertised diecast models which were supposed to be a Fiat 500 in Blue and a 500C in Pink in 1:43 scale. What I received was 2 number Fiat 500's in Blue and 2 number 500C's in Pink in 1:87 scale in plastic. I also paid an extra £1.70 for gift wrapping, which was a paper bag! The quality of the products are excellent but they are not what I wanted or ordered! Wrong size, wrong materials and unwrapped, also they took almost 2 weeks to arrive. Additionally, when I checked my order on the website after they arrived, it had changed to what they delivered but the scale is still listed as 1:43. In summary they state that this product is no longer available - Which product is no longer available, the 1:43 Scale Die Cast Models or 1:87 Plastic Models? Luckily, my daughter, for which they were a Christmas present is happy with them.
Acheteur Vérifié
purchased on 09/01/2015
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Answer from 1001hobbies
Dear customer, We apologize for the inconvenience. Could you please send us an email to [email protected] with the dimensions of the products you received? That way we can correct the information on our website if it is inaccurate. As a compensation, I am happy to offer you the shipping costs on your next order. I sent you an email so you can benefit from this. If you are happy with this action, please review your comment to reflect your satisfaction. Happy new year! Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
Delivery times too long ( 13 days for items in stock ) Inadequate packaging. One of the items ordered arrived broken. For these two reasons: poor quality
Acheteur Vérifié
purchased on 08/01/2015
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3
/5
★★★☆☆
I placed my order on December 17th for a product""supposedly"" in stock and which I paid for on the spot. Despite being processed the next day it was not shipped until a week later. Then the shipment has taken 10 more working days to arrive (15 calendar days). Not to compare but a fellow hobbyist placed an order on another site on December 30 and on January 5 he had it at home and was able to deliver his gifts on time. If the transport company they work with does not work, maybe they should be able to deliver the gifts on time.
Comprador Verificado
purchased on 07/01/2015
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3
/5
★★★☆☆
Order placed on 2212 we are on 501 and still nothing received
Acheteur Vérifié
purchased on 05/01/2015
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3
/5
★★★☆☆
The first purchase experience definitely negative due to excessively long delivery waiting time (4 months). The second definitely better. To improve the search steps on the site and the shipping costs
Acquirente Verificato
purchased on 04/01/2015
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