/5
★★★★☆
based on 37027 reviews published
★★★★☆
based on 37027 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The delivery time is a bit long. Despite my question about the delivery time, 1001 maquettes did not reply. Models of good quality and parcel well em
Acheteur Vérifié
purchased on 03/01/2015
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2
/5
★★☆☆☆
For my order the money was withdrawn on 20122014 supposedly shipped on 26122014 . Today 312014 still no parcel.I know there were holidays but my other parcels ordered in France arrive MUCH FASTER. I don't live at the end of the
Acheteur Vérifié
purchased on 03/01/2015
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2
/5
★★☆☆☆
Expensive prices (acceptable) but faulty service (unacceptable) .
Acheteur Vérifié
purchased on 02/01/2015
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2
/5
★★☆☆☆
Disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.
Verified Buyer
purchased on 27/12/2014
Answer from 1001hobbies
Dear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits
2
/5
★★☆☆☆
Disappointed I was very sorry that the models did not arrive on time for grandkids to open at Christmas. They still have not arrived.
Acheteur Vérifié
purchased on 27/12/2014
Translated review
Answer from 1001hobbies
Dear customer, Your order was delivered on the 30 December. It was sent 10 labor days after the order was validated, as indicated on our website. We are sorry it did not arrive in time for Christmas, the shipping services are very busy during the that period. Best regards, Customer service 1001modelkits
3
/5
★★★☆☆
Too bad I can't contact them by phone! I didn't receive an e-mail to let me know when the parcel had arrived. The relationship aspect needs to be improved. Otherwise, I got my parcel on time and I'm satisfied with the service.
Acheteur Vérifié
purchased on 27/12/2014
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2
/5
★★☆☆☆
Unfortunately my first order on 1001 maquettes wasn't a very serene one, as it was placed more than 10 days before Christmas and didn't arrive until Christmas day, with no real indication of why it had been ordered.
Acheteur Vérifié
purchased on 26/12/2014
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2
/5
★★☆☆☆
I am very disappointed by the site 1001 maquettes. I ordered a model of an aston martin on Friday afternoon at 5pm and the order was dispatched immediately. Having no news about the parcel a week later I contacted them and was informed that in fact they did not have it in stock! I was offered an alternative solution to the product, but it didn't suit me. So I asked for a refund. A week later I'm still waiting... in short they're very quick to debit but on the other hand updating their stock informing their customers and refunding them there's work there! 29-12-2014: still nothing on my account... 30-12-2014: that's it...thanks
Acheteur Vérifié
purchased on 24/12/2014
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3
/5
★★★☆☆
The products offered are really many for all needs and of quality. In terms of assistance and information, the service is also of quality. The time elapsed between order and goods arrival considering that the payment is in advance goes a bit long. One criticism for the handling of missing products: the transformation of the value into a discount for a subsequent purchase does not seem correct to me especially in case incomplete orders are repeated.
Acquirente Verificato
purchased on 23/12/2014
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3
/5
★★★☆☆
Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.
Verified Buyer
purchased on 23/12/2014
2
/5
★★☆☆☆
Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.
Verified Buyer
purchased on 23/12/2014
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
2
/5
★★☆☆☆
Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.
Acheteur Vérifié
purchased on 23/12/2014
Translated review
Answer from 1001hobbies
Dear customer, The items are currently crossing the Atlantic because our main warehouse is in Europe. They will be received at our US warehouse in Arkansas in a few days and forwarded to you immediately with UPS or USPS. Thank you for your understanding, Customer service http://www.1001modelkits.com
3
/5
★★★☆☆
Fast delivery but model box damaged while package was intact. Too bad for a gift
Acheteur Vérifié
purchased on 23/12/2014
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2
/5
★★☆☆☆
Still not arrived this damn order of the 15th..yet message of sending the package on the 19th confirmed but tomorrow is the 24th and zero news. delivery not at all assured for christmas it's naked
Acheteur Vérifié
purchased on 23/12/2014
Translated review
3
/5
★★★☆☆
Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.
Acheteur Vérifié
purchased on 23/12/2014
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3
/5
★★★☆☆
The rest was perfect
Acheteur Vérifié
purchased on 22/12/2014
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3
/5
★★★☆☆
Delivery time could be better
Acheteur Vérifié
purchased on 21/12/2014
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3
/5
★★★☆☆
Very good packaging for the model.2 cardboard packaging... However, the glue was not packaged and I was lucky to get it because the 'cardboard was punctured when it was sent... otherwise
Acheteur Vérifié
purchased on 20/12/2014
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2
/5
★★☆☆☆
I ordered a model from stock on December 3. Parcel (economic) at 7.50 euros nevertheless shipped only on 1212. To this day (1912), I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient! 2212: Still not received m
Acheteur Vérifié
purchased on 19/12/2014
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2
/5
★★☆☆☆
It's hard to form an opinion when I haven't received my parcel yet. However, my order was placed twice. One of them was supposed to be cancelled. In the end, both parcels were sent even though nothing appears on the Co
Acheteur Vérifié
purchased on 16/12/2014
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3
/5
★★★☆☆
Order arrived late after reminder letters. Colissimo services very dubious or at the very least not reliable.
Acheteur Vérifié
purchased on 15/12/2014
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3
/5
★★★☆☆
Very well delivered but it takes a long time dommag
Acheteur Vérifié
purchased on 14/12/2014
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3
/5
★★★☆☆
I ordered a resin accessory in stock on 30.11.14I'm still waiting for it to be delivered 15 days after the order.
Acheteur Vérifié
purchased on 14/12/2014
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2
/5
★★☆☆☆
We are the 1312 sending of the 812 for an order of the 412 always nothing received delivery times too long the competition makes much mie
Acheteur Vérifié
purchased on 13/12/2014
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2
/5
★★☆☆☆
I ordered a model car on 30112014 we are 12122014. So I'm disappointed with the delivery time but I can't say anything about the model because it's still not ready.
Acheteur Vérifié
purchased on 12/12/2014
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3
/5
★★★☆☆
The products are correct but the concern it is the sending my last order I received it 15 days after in spite of a fast payment (between 3 and 5 jo
Acheteur Vérifié
purchased on 11/12/2014
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2
/5
★★☆☆☆
I ordered a model with delivery between 3 and 5 days in a relay point and I had to wait practically 15 days and no way of contacting anyone verbally to find out what was happening, whether it was 1001 maquettes or the carrier. The site sent me an e-mail with an offer of free delivery for my next order, even though I hadn't received my first order.
Acheteur Vérifié
purchased on 07/12/2014
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3
/5
★★★☆☆
Délais trop long( 12 jours) digne d'un envois uk et encore la concurrence en France et a l'étranger sont plus réactif.faite un effort sur ce point et vous serez au niveau.car vous avez un bon stock et un site lisible .je recommanderais sur votre site si la concurrence n'a pas les références que je souhaite .cordi
Acheteur Vérifié
purchased on 06/12/2014
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2
/5
★★☆☆☆
I waited 17 days for my order not 5-7 days as stated. I am disappointed .
Verifizierter Käufer
purchased on 05/12/2014
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2
/5
★★☆☆☆
Actually I only wanted to give one star but rude (if you don't want to call a reply to my emails that) then yes, but the service is really not worth more than two stars. Paid both times in advance via PayPal for figures in 'stock' according to the list (why then 2-3 weeks delivery time) and received no credit for the undelivered package in the first order. The same with the second order, but this time at least a credit note on the account. Nevertheless, I don't see the point in continuing to finance these poor logistics in advance. This is simply too little for today's standards and I will definitely look around for other options, even though the range is huge (apparently too extensive), hence the lousy logistics
Verifizierter Käufer
purchased on 04/12/2014
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