/5
★★★★☆
based on 37020 reviews published
★★★★☆
based on 37020 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
It's never-ending. Order placed on 1511 ... and still ""being processed"" on 111.
Acheteur Vérifié
purchased on 01/12/2014
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3
/5
★★★☆☆
On november 08 i ordered 4 items (so the shipping is free) on november 24 i was told that one item was not available but that the order was going to be shipped i ordered something else with the coupon i paid the shipping! but anyway i haven't received anything yet! it's a shame because there's a lot of choice some prices are too expensive (paint) but fortunately this year i've planned large in.
Acheteur Vérifié
purchased on 30/11/2014
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3
/5
★★★☆☆
Mixed feelings good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France
Verified Buyer
purchased on 29/11/2014
Answer from 1001hobbies
Dear customer, You chose a fast and thus expensive shipment method. Cheaper shipment methods available, except for specific products. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Mixed feelings good internet presentation. Fast service and delivery. Postage exaggerated. 15.50 Dollars for a 200 gramm enveloppe mailed from France to France
Acheteur Vérifié
purchased on 29/11/2014
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Answer from 1001hobbies
Dear customer, You chose a fast and thus expensive shipment method. Cheaper shipment methods available, except for specific products. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Complete source with long ship times. I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.
Verified Buyer
purchased on 28/11/2014
Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Please note most our products come from Europe which increases both the delays and the shipping cost. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Complete source with long ship times. I live in an area that has no hobby outlets. The nearest is over 75 miles. I use on-line systems a lot. My problem is that the shipping cost from these outlets makes small items cost prohibitive. I purchased Humbrol paints from this site and found that items in my order had to be shipped from England to an Arkansas Distribution point to me.
Acheteur Vérifié
purchased on 28/11/2014
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Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Please note most our products come from Europe which increases both the delays and the shipping cost. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
The site provides a wide choice, the best of all the sites I know. But what a hassle: 10 to 20 day delivery times No reply to emails No telephone number to contact them Refund by credit note which obliges you to buy something else Expensive prices compared to the competition What a pity with more application and rigor in their operation and reasonable delivery times I think this would be one of the best sites in the world.
Acheteur Vérifié
purchased on 26/11/2014
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2
/5
★★☆☆☆
Delivery time too long Item description inadequate.
Verifizierter Käufer
purchased on 24/11/2014
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3
/5
★★★☆☆
I didn't really know what to get but the filters and the indications on the items really helped me. I recommend this site, which has a good selection and attractive prices.
Acheteur Vérifié
purchased on 24/11/2014
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3
/5
★★★☆☆
Products displayed as available, but less rapid delivery than a well-known Hong Kong supplier. So it's hard to understand the 30% difference in price (including delivery). Buying in France is all very well, but for what quality of service? Please note: the status of my order remained "validated" until I replied to my complaint e-mail, when it suddenly changed to "parcel in preparation". Too bad it was the theoretical day I should have received it.
Acheteur Vérifié
purchased on 23/11/2014
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3
/5
★★★☆☆
I received my order in good condition but for the information it is to review or improve on the point relay it could warn when the package arrives on ci
Acheteur Vérifié
purchased on 23/11/2014
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3
/5
★★★☆☆
Great assortment but for cost we are not there.... For example, Italeri colors (I speak of complete kits) are on average € 500 more expensive than the competition. The merit though is the assortment--at the competition you often have to wait!
Acquirente Verificato
purchased on 22/11/2014
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2
/5
★★☆☆☆
The impropriety is due to the fact that if they cannot honor an order they do not return the money but create a ""voucher"" of equal value. My opinion is that this is unacceptable. The unreliability is due to 1) an item that appeared to be on hand but was not (see above) and 2) a series of emails stating an order was ready when it was not. Unavailable because they do not respond to messages on their own site and if they do they respond generically without having read the content. Conversely they also arrive 4 consecutive emails to all say that a product has been shipped. As an aggravation after the first order I had warned that they would be ""under observation"" at the next one (which I MUST have placed because they would not return my money) and they behaved exactly the same way. The two stars because in the end MUCH AFTER THE EXPECTED DATES but the items actually available arrived to me.
Acquirente Verificato
purchased on 20/11/2014
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3
/5
★★★☆☆
Order delivered late for an unavailable model, even though it is shown as available on the quotation, due to a stock management problem?
Acheteur Vérifié
purchased on 15/11/2014
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3
/5
★★★☆☆
1001 maquettes lives up to its name by offering a very wide choice of products in all fields, and it's rare not to find what you're looking for. however, prices are higher and processing times a little longer.
Acheteur Vérifié
purchased on 07/11/2014
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3
/5
★★★☆☆
The website is impeccable and with a large stock but the prices are somewhat high. I placed a small test order for two pots of paint and as the shipping was expensive I included a small and cheap model. The shipment cost 850€ for a weight of 350 grams and it took 13 days to arrive. Although they should have given me a tracking code for the shipment I never received it nor did it appear in my account on their website. Expensive and slow I order things in China with cheaper shipping and it takes less time. Overall rating acceptable but the issue of shipping should be more
Comprador Verificado
purchased on 04/11/2014
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3
/5
★★★☆☆
I placed an order on october 9th, normally delivered in 5 days.parcels received on october 25th.I sent an email to know what was happening with my order and never got a reply from the site.1er et derniere commandz sur se site.
Acheteur Vérifié
purchased on 27/10/2014
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2
/5
★★☆☆☆
After ordering products advertised as available, I received an e-mail informing me that out of 5 products, only one was in stock and that I had to wait for a supplier to deliver the others! No information at the outset on the failure to meet the deadlines announced on the site. Announcing that a product is available when it isn't is bordering on misleading advertising... My credit card was debited immediately! If I'd known, I'd have ordered from another site... which I'd probably do now. BIG DISAPPOINTMENT.
Acheteur Vérifié
purchased on 25/10/2014
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3
/5
★★★☆☆
Indeed I ordered a box of RUSSIAN UHLANS riders from MARS the finish is below everything this observation gives me to think about my next orders if they are there.
Acheteur Vérifié
purchased on 25/10/2014
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3
/5
★★★☆☆
Good site excellent variety of items good prices good service but slow delivery 15 days to receive the order are absolutely too much delivery definitely to improve
Acquirente Verificato
purchased on 22/10/2014
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3
/5
★★★☆☆
I am not happy 10 days for a package usually it takes max 4 to 5 days. The deliveryman put the parcel in the letterbox, normally I get home delivery. I didn't sign anything, if I were dishonest I'd say I didn't get a parcel. What's more, the delivery people know that I'm still at home. What a great service! Danie
Acheteur Vérifié
purchased on 19/10/2014
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3
/5
★★★☆☆
Product in stock on the website but finally not, so I asked a supplier to wait a month to find out that the product wasn't available... so I placed a new order with a credit note (so new shipping costs??). As satisfied as I was with my first order, this time I have a slightly negative feeling. In my opinion, stock management and website maintenance need to be improved. It's always frustrating for a customer to see their payment processed immediately and their order arrive two months later.
Acheteur Vérifié
purchased on 16/10/2014
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2
/5
★★☆☆☆
From the first stage, the pilot's dashboard is missing....celui du co-pilote ok. But then I can't move forward. Otherwise on your service nothing to say. Sincerely Julien Doire
Acheteur Vérifié
purchased on 16/10/2014
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3
/5
★★★☆☆
Order shipped quickly and arrived in good condition. Only drawback concerning the Badger1000 compressor: coming directly from the USA, the electrical plug is also American ... purchase of a compulsory adaptor is nowhere mentioned when purchasing the product. This comment is intended to be constructive in the interests of the seller and the customer. Otherwise, the site is excellent and the shipping of orders has always gone smoothly as far as I'm concerned.
Acheteur Vérifié
purchased on 15/10/2014
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3
/5
★★★☆☆
For some time now there have been major problems on the site: the page keeps""unhooking"" (upwards or downwards) which makes it very difficult to select products by ticking the boxes with the mouse Should USERS and BUYERS notice this?
Acheteur Vérifié
purchased on 12/10/2014
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3
/5
★★★☆☆
Order arrived on time but not complete
Acheteur Vérifié
purchased on 07/10/2014
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3
/5
★★★☆☆
No stock level on your items on your site. Too bad all the other sites mark the stock level under each item. You sell and you take the amount without knowing if you have the article requested by the customer and if your partner doesn't have it either! what do you do? (credit note or refund) the customer is bound to be very disappointed. When we want to unsubscribe from your mailings on promotions or other it's all in Englishbravo!!!! Sincerely, I don't think I'd recommend your site to a friend. Acceptable experience but I wouldn't do it again.
Acheteur Vérifié
purchased on 06/10/2014
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3
/5
★★★☆☆
Command and material set up in command excellent and very wide choice. Unfortunately, I haven't received the package yet so I can't finish the evaluation but I hope it is an inconvenience that can be resolved soon.
Acquirente Verificato
purchased on 01/10/2014
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3
/5
★★★☆☆
Ordered on 0509 delivered on 1909 for products in stock it's a bit long. Neat packaging
Acheteur Vérifié
purchased on 22/09/2014
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2
/5
★★☆☆☆
1909 still not received! and the order is dated 0709201
Acheteur Vérifié
purchased on 19/09/2014
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