/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Tres bonne replique mais la poste nul a c---r j'étais absent le faccteur a donnè mon colis a un voisin ce qui et était marqué sur le papier et....... c'était le numero 15 et moi le 13 je l'a recuperè 1 semaine apres j'ai eu du bol de recuperer sinon perdu de
Acheteur Vérifié
purchased on 08/09/2014
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2
/5
★★☆☆☆
Need do have stock ready to send out from USA Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.
Verified Buyer
purchased on 08/09/2014
Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service, especially in the US to avoid such delays. We apologize for the inconvenience. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Need do have stock ready to send out from USA Probably can get it faster from a US or UK dealer. Order took 3 weeks to arrive. Got similar from New York in three days.
Acheteur Vérifié
purchased on 08/09/2014
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Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service, especially in the US to avoid such delays. We apologize for the inconvenience. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
The order tracking and e-mail communication is perfect and very clear. I received my order but it's not what I ordered! So I sent a message to find out how to restore the situation 2 days ago and I'm waiting for a reply.
Acheteur Vérifié
purchased on 07/09/2014
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3
/5
★★★☆☆
A little long to receive my parcel but nothing else to say
Acheteur Vérifié
purchased on 03/09/2014
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2
/5
★★☆☆☆
8€ for shipping to wait 1 week before receiving my model is really unacceptable. Product that was marked available on the site but 5 days later I was told that the product was missing. I think that with all this I should have had a refund of at least 40%. On those if there is no refund I would no longer recommend you and you would have a bad advertisement. Au rev
Acheteur Vérifié
purchased on 03/09/2014
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3
/5
★★★☆☆
Around 80 euros for a wooden bridge that the letter carrier has to abuse to get it into your letterbox... Perhaps in future it would be wise for the site to mention the fragility of the parcel and above all for it to be rigid enough to prevent folding. Thank you and see you soon.
Acheteur Vérifié
purchased on 01/09/2014
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2
/5
★★☆☆☆
Article in stock ordered by colissimo (48h delay) or 1st notice supplier problem 2nd notice reproblem order waiting for a product from the supplier. In the end, the 48 hours turned into 10 days and the in-stock mention is therefore a misleading advertisement. Otherwise all
Acheteur Vérifié
purchased on 30/08/2014
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3
/5
★★★☆☆
I was happy to find a product that was almost impossible to find on your site. Unfortunately, the description turned out to be wrong and in the end it's the same as everywhere else, which is a pity. Delivery times are relatively long compared with the competition, but the site remains relatively secure.
Acheteur Vérifié
purchased on 27/08/2014
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2
/5
★★☆☆☆
Hello I made a first order on 1001 maquettes the 2907 the 3107 they received the amount of the order I took well care to take articles in stock out when the order was validated the 0508 only 1 article ""ajoutÃ"" to my parcel the next day the other article is added but on 0708 I receive an e-mail informing me that the second article is unavailable and I see on the site that it is available only under 1 month I wait another 2-3 days after I will make use of the right of retraction of purchase on inte
Acheteur Vérifié
purchased on 10/08/2014
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2
/5
★★☆☆☆
Please reconsider: a satisfaction questionnaire to fill in when the receipt of an order is delayed is of the worst effect... By the way, where is my order (cashed as it should be)?
Acheteur Vérifié
purchased on 09/08/2014
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2
/5
★★☆☆☆
The stock of articles is not in conformity, which means that delivery times are longer. It is also regrettable that you leave references that no longer exist, and that in the boxes of model tanks Italeri (Panzer 3) there are no decals. I wish you all the best in your future endeavors, but I am deeply disturbed by this unexpected delay. Yours faithfully Monsignor Patr
Acheteur Vérifié
purchased on 09/08/2014
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2
/5
★★☆☆☆
Funny story. I order an item that seems to be in stock. I place the order and pay. So far so good. 3 days later I receive an e-mail telling me that the item has to be delivered because it's out of stock. Then a message that the collis has arrived at 1001maquettes. 7 days later 3 messages that the collis has been sent and that the tracking nr will be sent again. 4 days later still no nr. I contact customer service who confirm the shipment and the trans[carrier. They told me that the tracking number was not available. So I contacted the carrier by e-mail and in less than 30 minutes I had the number and confirmation that the shipment had not been made on August 4 as announced by 1001maquettes but that the collis had been given to the carrier on August 6 to arrive at my house on August 8. So I'm wondering about 1001 maquettes' adherence to deadlines and the camouflage practices employed, but after a long wait (3 weeks) I've got my model. By way of comparison, I had to order a piece from another site that didn't charge me for postage (for a collis worth less than the model) and miraculously, the day after I placed the order, I got my collis ... which calls for a certain rethinking of the quality of service.
Acheteur Vérifié
purchased on 08/08/2014
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2
/5
★★☆☆☆
So everything went wrong. The delivery came a week later than was announced. I ordered 3 1m long wooden slats. These were sent in a 1m x 40cm x 1cm package. This had been bent 2 times. There was nothing on the package. No ""please do not bend"" or ""fragile. The end of the story was that I had lots of small wooden sticks. I wrote a direct mail with photos. Then I asked in ""Lifechat"" what was going to happen now. ""We will contact you when the mail has been processed. "" Sorry but who sends thin wooden strips in such a lousy package? So far there has been no response from 1001.
Verifizierter Käufer
purchased on 06/08/2014
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3
/5
★★★☆☆
I ordered varnish and decals and everything arrived in an envelope with bubbles. ...the decals have suffered (folding, damage to a decal ...) the least I could do would be to slide the decal board between 2 sheets of cardboard, which would avoid, in my opinion, the deterioration of these somewhat sensitive boards.
Acheteur Vérifié
purchased on 03/08/2014
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2
/5
★★☆☆☆
Improve shipping times.
Acquirente Verificato
purchased on 28/07/2014
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3
/5
★★★☆☆
First buying experience on 1001 models unfortunately not entirely satisfactory. The order placed (and paid for) on Sunday, July 6 arrived on Friday, July 25 despite the fact that all of the products ordered were marked as available except for 1 listed as in stock and shippable in 4-6 days. After about 10 days of waiting an email informed me that such product first delayed and then unavailable would be cancelled from the order its cost was returned to me in the form of a voucher for a later purchase (would have been more welcome the money back but so be it). Finally on the 17th the package is shipped the tracking number I receive only on the 24th (it tells me that on the 23rd the package left France was taken over by a courier) but by now it is of no use since it arrived on the 25th and mysteriously also contains the product unavailable! Just as well even though by now I had ordered it and received it (in three days!) from England. Positive sides: - lots of products that can be ordered - with sales you can find nice models at good prices. Negative sides: - standard shipping and delivery times too long even unnerving in case of temporary hiccups - though not the company's fault - in the delivery of the products - automatic communications via site account or via email unclear and often late - packaging definitely improvable considering the fragile and expensive nature of the goods handled.
Acquirente Verificato
purchased on 26/07/2014
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3
/5
★★★☆☆
Much too long delivery time even as a regular customer delivery only against prepayment .
Verifizierter Käufer
purchased on 23/07/2014
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3
/5
★★★☆☆
Delivery conformed to order but with a 13-day delay between order and delivery ....2 out of 3 items offered were not available from suppliers. This should be indicated when ordering from the online catalog.
Acheteur Vérifié
purchased on 21/07/2014
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2
/5
★★☆☆☆
My requests went unanswered and the package arrived after a very long time.
Acquirente Verificato
purchased on 16/07/2014
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3
/5
★★★☆☆
Price a little expensive delivery well protected but a se mine of delay on the other hand super ch
Acheteur Vérifié
purchased on 12/07/2014
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3
/5
★★★☆☆
This is the first order I've placed with you because I usually buy from oupsmodels. The difference with them is that in 2 days I have the equipment and the prices overall are 2x cheaper, so it's up to you to decide, Cordia.
Acheteur Vérifié
purchased on 09/07/2014
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2
/5
★★☆☆☆
Compliant model but unclear description very long wait time and parts to be re-glued due to transportation!
Acquirente Verificato
purchased on 01/07/2014
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3
/5
★★★☆☆
Order received perfect! However, shipping time too long (3 weeks instead of 9 days).
Acheteur Vérifié
purchased on 30/06/2014
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3
/5
★★★☆☆
Hello, I still haven't received my order, which left FRANCE TO FRANCE 4 days ago, whereas I ordered other model airplanes in South Korea and received them in 3 days. What's wrong?
Acheteur Vérifié
purchased on 28/06/2014
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3
/5
★★★☆☆
The products and packaging are perfect. However, the delivery time is really long (10 days). This point needs to be improved.
Acheteur Vérifié
purchased on 23/06/2014
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2
/5
★★☆☆☆
Although your colleagues send me the order within 3 days, I still haven't received yours. This has already happened with previous orders.
Acheteur Vérifié
purchased on 23/06/2014
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3
/5
★★★☆☆
I will definitely make more purchases in the future hoping to avoid some misunderstandings that have arisen over payments
Acquirente Verificato
purchased on 21/06/2014
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2
/5
★★☆☆☆
In spite of some comments on the rather long delivery times I had decided not to rely on them and I was wrong... I placed my order on 3005, today is 1906 and I still haven't received my order, which has been in process since 0206. One item is unavailable - replaced by a credit note - but why not send the rest of the order as soon as possible? In short, really disappointed first and last order at 1001maquettes (and too bad for the credit note...). A site I wouldn't recommend to anyone.
Acheteur Vérifié
purchased on 19/06/2014
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3
/5
★★★☆☆
It doesn't seem normal to me that they take a week to prepare an order for an object and then add to that the week it takes to ship it. And I needed it for a gift.
Comprador Verificado
purchased on 13/06/2014
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