/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have already expressed my opinion on this subject, >5 weeks deliveries + missing items + packaging of paint pits loose in the box + lid of a broken can.... Very very dissatisfied... No longer trust your site
Acheteur Vérifié
purchased on 05/05/2023
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1
/5
★☆☆☆☆
I discovered the site to change my Amazon orders. As a result, it took over 5 weeks to receive a product that would have taken 2 days on the other site... And no communication apart from automatic emails "your parcel has not yet been prepared". What a shame!
Acheteur Vérifié
purchased on 08/05/2023
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Answer from 1001hobbies
My Valissant, In your order was a product in the form of a "Pre-order" A pre-order is an advance purchase that allows the customer to reserve a product before its official release or availability in stock. For the 1001Hobbies online store, a pre-order allows the customer to secure the purchase of specific products directly from the manufacturer or supplier. Pre-orders are subject to the vagaries of manufacturing, manufacturers' unpacking, etc. We are not responsible for delays. The dates communicated are those transmitted by the manufacturer at the time the item is put on line.
1
/5
★☆☆☆☆
I ordered 5 models. One model was built and I wrote to tell them that I wanted to return or exchange it. They responded by giving me a mailing address and told me that they will tell me how to make the return. I do not know if they will refund me the money, they will send me a voucher. I will not buy again. I do not recommend it because they do not give facilities for the return.
Comprador Verificado
purchased on 09/05/2023
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Answer from 1001hobbies
Hello, thank you for your important message. We regret this situation and that the return procedure was not clear. I have informed customer service of this situation, and they should contact you as soon as possible. If not, please feel free to email [email protected] so that they can take the necessary action. Thank you and have a nice day
1
/5
★☆☆☆☆
Very bad evaluation, products arrived open, one product missing, lack of customer service, below are the dates and events that happened: 16/05 placed the order, the products were listed as available on the site 22/05 after a reminder, they indicate to me that the order has not been processed because one product is missing and they tell me that it is in restock and I can wait. After not even 10 minutes they tell me that the order will only be partially filled because they will not restock it. I accept but ask for a refund on PayPal for the missing product, in the meantime I notice the different negative evaluations and at 5:16 pm of the same day I request the cancellation of the order. 23/05 as soon as they open they tell me that the order is not cancelable(which is not true because the order is being processed and has not yet been delivered to the French post office) in the meantime to the requests for the refund they tell me that I can at most return the product and request a refund, but not the shipping costs, among other things the return costs are also my responsibility.
25/05 the order is started to process by the French post office(after I reported these delays to PayPal) 29/05 the order arrives packed at best(badly), the products are opened and not sealed in cellophane, which would have been impossible for me to make the return because the gentlemen of 1001hobbies want the product packed and sealed...
31/05 thanks to the help of PayPal I manage to get the partial refund that I had asked for.If you buy from them do not use the card or transfer, use PayPal to which go 5 stars for assistance against these pseudo sellers.Absolutely negative experience, I have already reported the fact to the play associations to which I belong, I think we will not use them again.
Acquirente Verificato
purchased on 16/05/2023
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Answer from 1001hobbies
Hello, thank you for your message, which is very important to us. I see that the situation has been less than optimal, but I would like to draw your attention to several points: - the fact that we do not use cellophane is a conscious choice to avoid adding unnecessary plastic to the environment. In 95% of cases, the cardboard we use is more than enough to adequately protect the boxes. However, we will forward the information to our warehouse, but please remember that you can send us photos to verify the condition of the boxes upon arrival to [email protected] if this is an issue. - I can confirm that the package was prepared on 05/23/2023 at 07:08:51, well before our store opened. Unfortunately, it is not possible to cancel an order once this status has been set, and I am very sorry for this. In any case, I understand your dissatisfaction. I wish you a good day.
1
/5
★☆☆☆☆
The product does not look like the picture
Acheteur Vérifié
purchased on 21/05/2023
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1
/5
★☆☆☆☆
I have ordered 3 things 1 received after complaint another 1 received again complaint in filed and nothing more heard though paid for 3 what are we going to do about this
Geverifieerde Koper
purchased on 29/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are terribly sorry for the various problems we have encountered 🙁 If you still haven't received the item, could you please send a message to our customer service so they can resend it? Thank you in advance!
1
/5
★☆☆☆☆
Over 5 weeks to deliver something that can fit in an envelope!?
Verified Buyer
purchased on 18/04/2023
Answer from 1001hobbies
Hello, thank you for your message. I'm sorry to see that the product is taking so long to arrive. If the product is still not delivered, can you send a message to [email protected]? They will find a solution. Thank you very much.
1
/5
★☆☆☆☆
Way too difficult and expensive to send back!
Geverifieerde Koper
purchased on 17/04/2023
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Answer from 1001hobbies
Hello, thank you for your feedback. I'm not sure if I understood correctly: what is the problem with this item? If you have not already done so, please contact our customer service at [email protected]
1
/5
★☆☆☆☆
Order never delivered
Geverifieerde Koper
purchased on 24/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are sorry that the product never arrived, this is beyond our control. We did ship the product on April 6, but unfortunately the post office may have lost or stolen it :/ I see the refund has been made. Good day
1
/5
★☆☆☆☆
1 month to deliver three bottles of tamyaet paints you have the courage to offer me a discount for my next order if it exceeds ..... A competitor helped me out in three days.
Acheteur Vérifié
purchased on 12/04/2023
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Answer from 1001hobbies
Hello, thank you for your message. I see that the order was indeed placed on April 12 and was delivered on May 5. I'm sorry for the delay, which is actually due to one of the other products in your order delaying the overall shipment. I'm glad you were able to find a workaround. If a discount code has already been offered, unfortunately I can do no more. Have a nice day.
1
/5
★☆☆☆☆
Correct order. Navigation on the correct page although the prices are not cheaper than in the official store so next time I will do it there. Very bad shipping. Paying 7,5€ for a shipment weighing less than 1kg and waiting 11 days when it is specified that the delivery will be made in 4 (since everything was in stock) seems to me very bad. For delay, this shipment costs 2-3€, not 7,5€. And also the envelope arrived broken and completely wrinkled and the goods deposited inside with little security, receiving blows and so on.
Comprador Verificado
purchased on 17/04/2023
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Answer from 1001hobbies
Hello, thank you for your message about your customer experience. It will help us to improve our services. I am sorry to hear that the situation was not optimal. I will forward the information to the relevant departments. However, if the products are damaged, please feel free to send an email to [email protected] with pictures, so that we can find a solution. Thank you very much.
1
/5
★☆☆☆☆
1001HOBBIES sent only 1 car while I had paid for 2. I had to put so much energy into it to get my money back. 1001HOBBIES was very difficult. 1001HOBBIES only sent 1 car while I paid for 2. I had to put so much effort into getting my money back. 1001HOBBIES was very difficult.
Geverifieerde Koper
purchased on 31/03/2023
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Answer from 1001hobbies
Hello, thank you for posting about your customer experience. It will help us to improve our services. I'm sorry to hear that the situation was not optimal. I see that the problem has since been resolved, so there's not much more I can do. Have a nice day.
1
/5
★☆☆☆☆
Bad nothing to say more delay of more than 3 months on my order no answer of the sav concerning the progress of the things and absolutely no commercial gesture.
Acheteur Vérifié
purchased on 08/11/2022
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Answer from 1001hobbies
Hello, Thank you for your comment. We insist on the fact that customer satisfaction is our priority. We are sincerely sorry for this catastrophic management. There were several problems at different levels, but the main thing was that you were delivered at the end. I'm sending you a €10 discount code valid on all orders as an apology: COMSAV10 We wish you an excellent day. 1001Hobbies customer service
1
/5
★☆☆☆☆
I ordered my package two weeks ago and it still hasn't arrived.
Comprador Verificado
purchased on 02/04/2023
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Answer from 1001hobbies
Hello, thank you for your message. I am sorry for this situation. I can see that the package is indeed on its way with a long delay, unfortunately this is out of our control 🙁 In my experience, in a case like this, the package can take up to a month to arrive 🙁 I suggest you email us at [email protected] if the package has not arrived by next week. Sorry again and thank you for your patience
1
/5
★☆☆☆☆
Fatal, not recommended at all, the delivery was delayed 6 days after waiting a week, almost twice as long, on top of that the product came wrong, the one I ordered was a size of 8cm and they sent me one of more than 34cm. On top of that they put impediments to make the return, all bad, I do not recommend it.
Comprador Verificado
purchased on 04/04/2023
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Answer from 1001hobbies
Hello, thank you for your message. I am sorry to hear that there have been so many problems, we sincerely apologize. I will pass on the information to the various teams concerned. Thank you for your trust. 1001Hobbies
1
/5
★☆☆☆☆
A disaster, unacceptable delivery time, no communication, in the end I received 3 out of 4 items ordered and it wasn't even the right size I ordered, a disgrace.
Acheteur Vérifié
purchased on 14/02/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are very sorry about this situation and this accumulation of worries. Please send an e-mail to our customer service department (if you haven't already done so) at [email protected]. We'll find a solution. We wish you an excellent day.
1
/5
★☆☆☆☆
Incorrect information on stock status, product availability too long. Staff not very helpful. This site already suffers from a bad reputation in the model-building world, and its team does nothing to try to improve its image, even when they receive comments on how to improve their site, which they ignore. When there's a problem, it's always the customer's fault, not theirs.
Acheteur Vérifié
purchased on 06/03/2023
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Answer from 1001hobbies
Hello, Thank you for your comment. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for this unsatisfactory customer experience. Please believe that we are doing everything we can to improve our services. We do have our constraints, but over the past year and a half, we've made a lot of changes, simplified procedures and sought to be more transparent with our customers. But Rome wasn't built in a day, and it takes time. As far as stock levels and availability are concerned, we try to do our best, but we are ultimately dependent on our suppliers and the information they send us. But our customer service is always at your disposal should you have any questions, and I'm surprised to read that we blame our customers when there's a problem 🙁 In any case, we wish you an excellent day. 1001Hobbies customer service
1
/5
★☆☆☆☆
My order was 2,5 x 1000mm threaded rods, please specify that they should be straight in comments - they arrived totally bent in a 40x40 cm box in which it is impossible for them to be straight - they are useless to me money wasted.
Comprador Verificado
purchased on 21/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for the situation. We will pass the information to our warehouse. We will also proceed with the refund of your order, as we will probably not be able to reship the same products without the same problem occurring again. Again, we are sorry.
1
/5
★☆☆☆☆
I received damaged paint pots at home. 1 jar broken and therefore the other jars under the paint and not visible what color the jars have. During contact via email you indicate that it is your fault and not ours. You should take the paint back, but refuse to do so. Not nice to the customer. Solve something like this . so the rating is a -5
Geverifieerde Koper
purchased on 23/03/2023
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Answer from 1001hobbies
Hello and thank you for your message. We are sorry for this situation. Unfortunately, it is not possible to return a can of paint that has already been opened: it would make no sense. However, our customer service department has normally offered to send you back the can in question, and I believe they were waiting to find out if the other cans of paint, apart from being splattered, were still usable or not, apart from the purely aesthetic effect and in no way hindered their use. Please do not hesitate to send us an e-mail at [email protected] Have a nice day
1
/5
★☆☆☆☆
Very bad opinion, I received a different product than what I ordered and unfortunately this happened twice. I have returned the product and am still waiting to hear back regarding its replacement or a possible refund
Acquirente Verificato
purchased on 07/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
1
/5
★☆☆☆☆
I am sorry but twice an item was submitted that was not what was requested. Despite repeated reports nn the inconvenience has been remedied.
Acquirente Verificato
purchased on 06/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. Could you please send an email to [email protected] to describe your situation? On our side, we haven't found anything. We will find a solution. Thank you very much!
1
/5
★☆☆☆☆
I overpaid for it to arrive earlier and it arrived much later. And they did not want to give me a solution
Comprador Verificado
purchased on 09/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation which is beyond our control. We will pass on the information to the carrier, who is responsible for this situation, but unfortunately we do not have many other solutions from our side. However, we can offer you a 5€ voucher valid for all future orders with the code SAVCOM5 as compensation. have a nice day!
1
/5
★☆☆☆☆
I didn't receive my order SCUBFJLKQ correctly. One Item was missing, then I sent an e-mail on 16/03/2023 explaining the situation and received an automatic message saying that the service 506065 was opened. But so far I didn't get any answer from 1001hobbies after 5 days.
Geverifieerde Koper
purchased on 09/03/2023
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Answer from 1001hobbies
Hallo, vielen Dank für Ihre Nachricht. Es tut uns schrecklich leid, dass dies passiert ist. Es ist unmöglich, Ihre E-Mail zu finden 🙁 Können Sie uns eine Nachricht an [email protected] schicken, idealerweise mit Fotos der erhaltenen Produkte? Wir werden uns schnell darum kümmern. Vielen Dank!
1
/5
★☆☆☆☆
Did not receive what I ordered, small unpainted parts were delivered 🥴
Verifizierter Käufer
purchased on 01/03/2023
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Answer from 1001hobbies
Hello, thank you for your message. I am sorry to hear that the product did not meet your expectations. I have contacted the person responsible to change the product description and make it clearer that these are unpainted figures. Thank you very much and have a nice day
1
/5
★☆☆☆☆
The delivery did not contain one of the products purchased and I had to insist a lot to finally get the information that the product was no longer in stock. It would have been more honest to inform me that the product was not availableK.
Acheteur Vérifié
purchased on 15/02/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are terribly sorry for this situation. We will try to improve the procedure in the future. Normally, an e-mail is generated when this happens, but there may have been a problem :/ Have a nice day,
1
/5
★☆☆☆☆
Product arrived broken after taking almost a month to arrive. Emailed customer service on march 1st, got a response saying someone would get back to me (most likely automated) and still haven’t gotten a response on march 17th. Product cost me $30 with shipping, very disappointed. The mug was a gift for my dad and we still haven’t even heard anything about if they will send a replacement or refund me. Do not recommend.
Verified Buyer
purchased on 01/02/2023
1
/5
★☆☆☆☆
I still haven't received my order. I sent a sworn statement that I had not received it. Since then, no news. I've been ordering from this site since 2014, and I find it strange not to hear from them at the slightest hitch.
Acheteur Vérifié
purchased on 18/01/2023
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Answer from 1001hobbies
Hello, thank you for your loyalty! My customer service colleague will be in touch by phone. Apparently, we sent you an e-mail on February 22 because, after the first shipment disappeared, one of the products had a 4-week restocking delay and the other was out of stock, and we wanted to know if you still wanted the available product sent. Anyway, my colleague will call you 🙂 have a nice day!
1
/5
★☆☆☆☆
Very poor customer service.
Advise everyone not to buy from them. 4 months waiting for my refund.
Verifizierter Käufer
purchased on 10/01/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are terribly sorry that this situation has occurred. I just saw that the refund request was actually made in early February, and the shipping of the remaining product has "overtaken" the refund that had been canceled, which I am very sorry about 🙁 I have just made all the necessary arrangements for the refund to actually take place and as soon as possible. Have a nice day
1
/5
★☆☆☆☆
Order in good condition but non-existent customer service and delivery time of approximately 1 month.
Comprador Verificado
purchased on 27/01/2023
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Answer from 1001hobbies
Hello, thank you for your message, it is important to us. I am sorry for the delays that did not suit you. However, I would like to point out that these delays are clearly explained on the website, as the product is indicated as "Shipped within 1-2 weeks." Unfortunately, these are shipping times, not receiving times, and these delays are not understandable. Thank you for your understanding and have a nice day.
1
/5
★☆☆☆☆
Weeks of delivery time
Verifizierter Käufer
purchased on 08/01/2023
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Answer from 1001hobbies
Hello, thank you for your message. We apologize for the delay. One of the items was indeed out of stock and took longer to replenish than the supplier had stated. Have a nice day