Reviews 1001hobbies

Do not answer mails.Question regarding discount code not working.Product in shopping cart spontaneously increased in price too.It was not a promotional product.I hesitate to order again....

I would not recommend the purchase: I made the purchase, a week later I received by mail the status of the order indicating that it would arrive in a few days. Unfortunately a month later it had not arrived. Along the way there were more than 5 unanswered emails from 1001hobbies. Better choose other suppliers.

I waited more than two weeks for my order to be taken into account, then it arrived a few days later, and in the end I didn't get everything I ordered: 3 items out of the 5 basic items, instead of taking a larger box, it will be in two packages.

Order received after 5weeks in damaged package after several mails about delay and 1 mail that my address was unknown.contents pa.kket was not damaged

This company did not ship my order until a month after it was ordered. It was only when I requested to cancel the order as I had to order from somewhere else that they decided to ship it out! The customer service team were not good or helpful.

Love the product it just took so long!!

Wanna waste your time with customer service barely replying? Plz buy from them then bc I bought an item from them and haven’t received it ever since and it was back in April haha love that

I am very unhappy because I have not received my order after one month but you did charge it.

Did not receive my package (it was shipped to Germany with LaPoste, where can that be?) no response to the support ticket , no one answers the phone.... never buy anything from here again!

My experience was quite bad. Before buying the product I asked for information to make sure, in addition to taking time to satisfy the mail since by phone impossible, they tell me one thing and then send another (I have it all in writing). They take a long time to serve order and now to return a thousand laps since obviously they have not sent me what they said it was .... sorry but in my case I can not say anything good about them.

I ordered some paints, which were available at the time I placed the order, the shipment was delayed because 1 then 2 items were missing, so the shipment took a long time, but was still well packaged, except that, I don't know why, they stuck labels on the paint cans, and it was no longer possible to read the reference, so yes, I know the difference between white and black, but I ordered several shades of brown, and frankly I'm having trouble finding the right references, even with a color chart, I would have bought 1 time from them

Crazy site and they made a mistake in the delivery address. Very bad store to flee from....

Battery came late and did not work….. with a dead battery

I placed an order and only received a third of it, as the rest was unavailable... what's more, some of the figurines I ordered were packaged in the wrong way and the packaging was damaged (despite my note in the comments to pack carefully and not to bend the tabs on the boxes). Only the customer service lady I spoke to on the phone was very understanding and helpful. Well done to her, because the rest is unsatisfactory...

Website made out they were a British site by charging in GBP and posting a U.K. number. The total cost included VAT. Found later they were based in France and the VAT was French tax. Ended up paying 40% as HMRC charged another 20% on arrival. HMRC told me as the product was sold and exported to U.K. it should not have been subject to French tax. Told the company but not answer. Please be aware before buying from this company.

Today is 8/23/23 and I have not received my Futaba antenna. It was o ly $30.00 or but still. When I contacted the company I was told I shipped it cheap way so it could not be traced. Guess I'm the money. Customers....BEWARE!!!

The product is missing parts, has paint residues and the box is open, and it has taken 15 days to arrive.

The products really aren't that great. There's tape on the joints and the plastic is really light. As for service, when you mark a product in stock, you shouldn't have to wait two weeks for delivery. We need to improve on this last point.

It does not protect products during transport

I strongly advise against this site: the product purchased never arrived and customer service doesn't even reply - or, when they do reply, it's to knowingly give false information (e.g., to make people believe that they've received the item and that it will be shipped soon) and then to postpone the next shipping date once again... In short, a scam to be avoided unless you want to waste time and money!

Out of stock not notified prior to purchase. I've seen several notices after buying notifying this. When I bought a figurine, I told myself that I would exceptionally take a direct home delivery and pay a little more so that it would be quick (for a birthday). Result: Order received a little over 2 weeks later, even though the delivery date was ANNOUNCED at the time of purchase, a few days later. I don't recommend this site and won't buy anything from it again.

The client service did not respond by phone as well as no answer via web site forms. Even thought there is a great product catalog, description I am doubt I will ever try this webshop again.

Goods were broken. All glass bottles. I sent photos. But I still had to send everything back. It all took weeks. Then one product was no longer available. I never received the remaining amount! Despite a request. Communication is the worst. Once a problem arises here, everything is pointless.

I received my last order very late. Deliveries are much faster from E Bay and AMAZON. I will not buy from you again.

Order has not arrived and when I notified the company the response was less than pleasing. Right now, not happy at all with 1001hobbies and unless the error is rectified will never give them business again and will dispute the charge on my card. I do hope that things will be settled properly.

Ordered on 18/07/23, delivered on 03/08/23. According to a manager, it takes a minimum of one week per delivery, 16 days to get my order, TO BE IMPROVED. I tried 6 times to contact them by phone, impossible, nobody picks up. I've left 3 e-mails, the last one with my phone number, and I've been answered. TO IMPROVE

The product arrived without some parts promptly reported to me was knowing what to do, still on Monday, then no one was heard from again

They list items on their website they don't have. I don't want to say it's a scam, but it's pretty close. They disregarded my email instructions regarding my order and took their own actions. Very disappointing.

No luck with this order, three months for delivery after two phone calls and two emails with no response, so yes, just one star, and I will no longer be a customer of this site.

A stock order taking almost 14 days instead of three days. Probably 1001 hobbies had to order the product from Japan first and then send it to me. Really sad when the item is listed as stock with the mailbox package also having to cost at least 6.95. This was my first and also my last order at 1001hobbies.

When I placed my order it was supposed to ship within 1week. After 2 weeks I received my order. My messages on your site were not responded to. You guys are even slower than aliexpress. I will never order anything from you again. Worthless mess.

We ordered a helicopter for our son. The packaging had already been opened once and the remote control was missing. Tears flowed at the birthday table. My son asks me every day if I have reached anyone at 1001 - unfortunately not. I am now getting the money back via Paypal. Never ever again.

Run away! Deadlines not met, customer service in freewheel mode: unable to do what's asked of them. A lot of stress and fruitless e-mail exchanges. A horror! All this to find myself running to find a replacement gift at the last minute, when I had ordered 2 items in March for an important birthday in June... Help!

I did not receive the item I ordered.

Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.

Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next

After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .

The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.

I am very unhappy, this is the second time I have ordered from this site and both times there have been delays in delivery. Product ordered on June 16th received on July 8th. There will be no third order. For a site that recommends buying French, you should be able to deliver within 3 days maximum. Comprenne qui pourra !

It is that I received a voucher for this site otherwise I would never have ordered through this site. But it turns out they are scammers. 1. Free delivery from spending 100 euros, quite high but with such a store you're soon there anyway. I order here for 160 euros and use my vouchers. But they are not seen as money but as a discount code so you still have to pay shipping costs. Ridiculous 2. You order some things, half of them are delivered, namely all the small stuff, but you can forget about the big and expensive kit. If you then contact the customer service you get a response if you can send pictures because it should be in the box. Responded twice now and 2 weeks later and never heard anything back. Never buy anything here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!