/5
★★★★☆
based on 37270 reviews published
★★★★☆
based on 37270 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I ordered some paints, which were available at the time I placed the order, the shipment was delayed because 1 then 2 items were missing, so the shipment took a long time, but was still well packaged, except that, I don't know why, they stuck labels on the paint cans, and it was no longer possible to read the reference, so yes, I know the difference between white and black, but I ordered several shades of brown, and frankly I'm having trouble finding the right references, even with a color chart, I would have bought 1 time from them
Acheteur Vérifié
purchased on 16/08/2023
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Answer from 1001hobbies
Hello Sir, We're passing this information on to our suppliers right away, as we've been informing them of this problem several times now. Unfortunately, these are mandatory standards, which is why it's complicated to have them changed! We apologize for the inconvenience. Please accept our sincere apologies. Good day 1001Hobbies
1
/5
★☆☆☆☆
Crazy site and they made a mistake in the delivery address. Very bad store to flee from....
Acheteur Vérifié
purchased on 18/08/2023
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Answer from 1001hobbies
Hello Sir, We are not responsible for the information you provide on the site when placing your order. The addresses are transmitted to our logistics depot as they are, and we do not change anything. We would like to thank you for your very useful opinion, which helps us to improve the quality of our site every day! @soon at 1001hobbies.
1
/5
★☆☆☆☆
Battery came late and did not work….. with a dead battery
Verified Buyer
purchased on 17/07/2023
1
/5
★☆☆☆☆
I placed an order and only received a third of it, as the rest was unavailable... what's more, some of the figurines I ordered were packaged in the wrong way and the packaging was damaged (despite my note in the comments to pack carefully and not to bend the tabs on the boxes). Only the customer service lady I spoke to on the phone was very understanding and helpful. Well done to her, because the rest is unsatisfactory...
Acheteur Vérifié
purchased on 25/04/2023
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1
/5
★☆☆☆☆
Website made out they were a British site by charging in GBP and posting a U.K. number. The total cost included VAT. Found later they were based in France and the VAT was French tax. Ended up paying 40% as HMRC charged another 20% on arrival. HMRC told me as the product was sold and exported to U.K. it should not have been subject to French tax. Told the company but not answer. Please be aware before buying from this company.
Verified Buyer
purchased on 14/04/2023
1
/5
★☆☆☆☆
Today is 8/23/23 and I have not received my Futaba antenna. It was o ly $30.00 or but still. When I contacted the company I was told I shipped it cheap way so it could not be traced. Guess I'm the money. Customers....BEWARE!!!
Verified Buyer
purchased on 15/07/2023
1
/5
★☆☆☆☆
The product is missing parts, has paint residues and the box is open, and it has taken 15 days to arrive.
Comprador Verificado
purchased on 06/08/2023
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1
/5
★☆☆☆☆
The products really aren't that great. There's tape on the joints and the plastic is really light. As for service, when you mark a product in stock, you shouldn't have to wait two weeks for delivery. We need to improve on this last point.
Acheteur Vérifié
purchased on 23/07/2023
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1
/5
★☆☆☆☆
It does not protect products during transport
Acheteur Vérifié
purchased on 11/07/2023
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1
/5
★☆☆☆☆
I strongly advise against this site: the product purchased never arrived and customer service doesn't even reply - or, when they do reply, it's to knowingly give false information (e.g., to make people believe that they've received the item and that it will be shipped soon) and then to postpone the next shipping date once again... In short, a scam to be avoided unless you want to waste time and money!
Acheteur Vérifié
purchased on 17/07/2023
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1
/5
★☆☆☆☆
Out of stock not notified prior to purchase. I've seen several notices after buying notifying this. When I bought a figurine, I told myself that I would exceptionally take a direct home delivery and pay a little more so that it would be quick (for a birthday). Result: Order received a little over 2 weeks later, even though the delivery date was ANNOUNCED at the time of purchase, a few days later. I don't recommend this site and won't buy anything from it again.
Acheteur Vérifié
purchased on 09/07/2023
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1
/5
★☆☆☆☆
The client service did not respond by phone as well as no answer via web site forms. Even thought there is a great product catalog, description I am doubt I will ever try this webshop again.
Geverifieerde Koper
purchased on 16/07/2023
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1
/5
★☆☆☆☆
Goods were broken. All glass bottles. I sent photos. But I still had to send everything back. It all took weeks. Then one product was no longer available. I never received the remaining amount! Despite a request. Communication is the worst. Once a problem arises here, everything is pointless.
Verifizierter Käufer
purchased on 16/06/2023
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1
/5
★☆☆☆☆
I received my last order very late. Deliveries are much faster from E Bay and AMAZON. I will not buy from you again.
Acheteur Vérifié
purchased on 30/06/2023
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1
/5
★☆☆☆☆
Order has not arrived and when I notified the company the response was less than pleasing. Right now, not happy at all with 1001hobbies and unless the error is rectified will never give them business again and will dispute the charge on my card. I do hope that things will be settled properly.
Verified Buyer
purchased on 19/07/2023
1
/5
★☆☆☆☆
Ordered on 18/07/23, delivered on 03/08/23. According to a manager, it takes a minimum of one week per delivery, 16 days to get my order, TO BE IMPROVED. I tried 6 times to contact them by phone, impossible, nobody picks up. I've left 3 e-mails, the last one with my phone number, and I've been answered. TO IMPROVE
Acheteur Vérifié
purchased on 18/07/2023
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1
/5
★☆☆☆☆
The product arrived without some parts promptly reported to me was knowing what to do, still on Monday, then no one was heard from again
Acquirente Verificato
purchased on 21/03/2023
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1
/5
★☆☆☆☆
They list items on their website they don't have. I don't want to say it's a scam, but it's pretty close. They disregarded my email instructions regarding my order and took their own actions. Very disappointing.
Verified Buyer
purchased on 10/06/2023
1
/5
★☆☆☆☆
No luck with this order, three months for delivery after two phone calls and two emails with no response, so yes, just one star, and I will no longer be a customer of this site.
Acheteur Vérifié
purchased on 24/05/2023
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1
/5
★☆☆☆☆
A stock order taking almost 14 days instead of three days. Probably 1001 hobbies had to order the product from Japan first and then send it to me. Really sad when the item is listed as stock with the mailbox package also having to cost at least 6.95. This was my first and also my last order at 1001hobbies.
Geverifieerde Koper
purchased on 10/07/2023
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1
/5
★☆☆☆☆
When I placed my order it was supposed to ship within 1week. After 2 weeks I received my order. My messages on your site were not responded to. You guys are even slower than aliexpress. I will never order anything from you again. Worthless mess.
Geverifieerde Koper
purchased on 13/07/2023
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1
/5
★☆☆☆☆
We ordered a helicopter for our son. The packaging had already been opened once and the remote control was missing. Tears flowed at the birthday table. My son asks me every day if I have reached anyone at 1001 - unfortunately not. I am now getting the money back via Paypal. Never ever again.
Verifizierter Käufer
purchased on 13/07/2023
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1
/5
★☆☆☆☆
Run away! Deadlines not met, customer service in freewheel mode: unable to do what's asked of them. A lot of stress and fruitless e-mail exchanges. A horror! All this to find myself running to find a replacement gift at the last minute, when I had ordered 2 items in March for an important birthday in June... Help!
Acheteur Vérifié
purchased on 30/03/2023
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1
/5
★☆☆☆☆
I did not receive the item I ordered.
Acheteur Vérifié
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Good for management Improve kits. Cutter a bit light Medium brushes. I have better Raphaël brushes.
Acheteur Vérifié
purchased on 09/07/2023
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1
/5
★☆☆☆☆
Delivery took a very long time; battery broken; now I am supposed to send the defective battery back so that they can see what the problem is; I ordered the product in May and have not been able to use it until today in mid-July; who knows what will happen next
Verifizierter Käufer
purchased on 30/05/2023
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Answer from 1001hobbies
Hello, thank you for your message. We apologize for this situation, which is out of our control. I see that our customer service is indeed taking care of the situation, and I ask you to believe that we will do everything we can to find a solution for you quickly. Do not hesitate to continue to communicate with us by email at [email protected]. Have a nice day.
1
/5
★☆☆☆☆
After five weeks , which is super long , I finally received the order . half of the stickers were short . too bad , but I have not seen me again . I sent an email , but got no response to date .
Geverifieerde Koper
purchased on 28/06/2023
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1
/5
★☆☆☆☆
The packaging was terrible and obviously the display case was broken, I claimed it and never heard from them again.
Comprador Verificado
purchased on 16/06/2023
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Answer from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. If we have not heard from you, it is very likely that we have no record of your message. Could you please send us an email with photos of the window in question to [email protected]? We will find a solution. Thank you very much and have a nice day
1
/5
★☆☆☆☆
I am very unhappy, this is the second time I have ordered from this site and both times there have been delays in delivery. Product ordered on June 16th received on July 8th. There will be no third order. For a site that recommends buying French, you should be able to deliver within 3 days maximum. Comprenne qui pourra !
Acheteur Vérifié
purchased on 16/06/2023
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1
/5
★☆☆☆☆
It is that I received a voucher for this site otherwise I would never have ordered through this site. But it turns out they are scammers.
1. Free delivery from spending 100 euros, quite high but with such a store you're soon there anyway. I order here for 160 euros and use my vouchers. But they are not seen as money but as a discount code so you still have to pay shipping costs. Ridiculous 2. You order some things, half of them are delivered, namely all the small stuff, but you can forget about the big and expensive kit. If you then contact the customer service you get a response if you can send pictures because it should be in the box. Responded twice now and 2 weeks later and never heard anything back. Never buy anything here!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Geverifieerde Koper
purchased on 18/06/2023
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Answer from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. I see that an email was sent to you from our customer service on 28/06, but it has not been answered. Can you confirm that you received this email? Regarding shipping costs, there are several conditions required to benefit from this: it is only when shipped by Mondial Relay, and under the condition that the dimensions of the package meet their standards. For the missing item, I will inform customer service again so they can keep in touch with you. Have a great day!