Reviews 1001hobbies

The original Trumpeter box containing the model arrived in a sorry state, the preparation for transport was not good.

I send several messages telling them to cancel the order, I call several times by phone and they never pick up, they answer me two days later saying that unfortunately they have already sent it ... I do not recommend, bad service.

Ordered Ruff Puffs and Viet Congs and APVN....it was so simple! received the Viets and instead of the South Vietnamese, a quadruple 20mm Armory. Called immediately (Tuesday afternoon), the operator told me she would immediately send an exchange voucher...I'm still waiting; no need to buy where it's most expensive to be poorly served!

Always affix your safety labels to the paint reference. NUL !!!! Already reported several times to your company. No news from you. Not very serious.

The box was a little damaged No damage to the boxes

It seems to me that the product was new and not resealed with stickers, so I'm a little disappointed.

Waiting for part of the order for several weeks ...

Delay a little long. Otherwise great!

A real depth of range, with products listed as being in stock...but in reality, they are ordered from third-party suppliers. Don't be in a hurry, as delivery times can be several weeks. Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!

Disappointed

Model a bit expensive

15 days to get a miniature is excessive. As for the Colis Privé carrier, avoid it. Conclusion: can do better.

Delivery too long

Sent the wrong part

Didn't receive my package, wasn't home and no notification in my mailbox.

Dubious advertising of the model I wanted. I asked for clarification by mail and they did not respond. I complained by phone and they told me that they would give me an answer by phone, which they never did. In the meantime, they kept sending me emails to make more purchases. Very long delay in the delivery of the product to the customer compared to their delivery commitment. It gives the impression that they are not a store, but a "hub" that receives orders from customers and then requests the product to a supplier, which greatly lengthens the delivery time to the initial customer and can not answer questions about the product because they do not have it in their store. And all this at a very expensive price, I think 1001Hobbies is one of the most expensive companies in the market and that does not compensate with the service they provide. I have voted them "regular" because in the end the model arrived to me, but I don't think I will buy anything from them again. Thank you very much.

A long delivery time and a damaged box. This is the second in a row.

Good, but a bit messy to order

Very clear communication, huge offer, on the expensive side

They would literally be better off without a custome service. I assume they use a terrible AI and have no quality control, otherwise i can not make sense of the conflicting messages i got. But everything arrived. Packaging was good, delivery fast. The fact that they only have upfront payment and not paypal made me very suspicious, but its not a scam.

No/ Few emails from you about the supply of the product. I had to go to your site to try and find some information. 6 months of waiting! -Even if it's not your fault.

I regret that only after ordering and paying can I see that it is out of stock and delivery is weeks away.

Way too long delivery time

The order I bought did not correspond to the scale that was marked on the site. I have sent it back to you and am waiting for my money back.

The last purchase had a problem with the shipping time to my home...

I placed my order 3 weeks ago, and first you tell me that my order will be delivered soon, then you send me an email telling me that my parcel has not yet been shipped. I'm worried about the reliability of your service,

It's hard to give an opinion when you're not told what it's about. On the seller's site? The online ordering process? Shipping? The delivery? The goods purchased?

Fast shipping - competitive prices

Hello, what surprises me on your site is that as soon as the order is placed you debit my account, while on other sites, I am debited when I receive the goods.

The problem has been with the delivery company, they should have left it at the place of delivery on Wednesday (before Holy Thursday) and at 18.46 they were (they say) at the store and did not leave it ...the store was open for sure but they took it to the warehouse until Monday April 1st.

Delivery time too long

The surcharge for faster delivery was not justified, I expect a refund to my PayPal account. Despite changing the delivery address, the delivery was made to the "old" delivery address and thus additional costs for shipping.

The order was properly completed and delivered, but the DHL home delivery did not work well! The parcel was not left at the DHL drop-off point as usual, but was redirected to a pick-up station.

Expected shipment time was promised to be 1 week since order - turned out to be almost a month! Goods and delivery were fine.

Delivery time too long, but material of good quality and well packaged.

It has arrived much later than announced. The rest is fine.

The order took much longer than specified before and during purchase. There was no explanation until I protested in writing.

Improve delivery dates.

Correct products and competent prices, but excessive shipping costs and excessively long delivery times, as well as non-compliance due to over-delivery.

Quality of the statue was good. Mine turned up arm had snapped off I emailed said about it got email back Getting hold of there supplier 2 weeks later still no reply. Was thinking of buying alot of the website no questioning if that's a good idea