/5
★★★★☆
based on 37020 reviews published
★★★★☆
based on 37020 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Fast delivery after ordering. Small hitch: the deliveryman couldn't find my letterbox, he was too in a hurry to wait 1 minute (stopwatch in hand), put my parcel on the letterboxes and it was stolen in less than 10 seconds (the time it took me to get down in the elevator).
Clémence B.
purchased on 04/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Disappointed, labels stuck on the jars we can't see ref: de la peinture!!!!!!!!!!!!
Henri S.
purchased on 20/05/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Delivery took quite long ( no communication about it ) - Other than that everything okay - Well Packaged too !
Rene V.
purchased on 07/05/2024
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3
/5
★★★☆☆
No clarity when package receipts would arrive, delivery date kept getting pushed back.Finally received package well packed, but took week.
Rob V.
purchased on 29/04/2024
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3
/5
★★★☆☆
Error on an ordered article, a reference of paint was delivered instead of the one I had ordered, no refund but a credit of 5 €...not great, it just covers the shipping costs.
Jerome L.
purchased on 27/04/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
In my experience. On the website the specifications of the product are given loosely. I happened to buy a board game but it was not in Italian, but French. I wanted to make the return but on the site I couldn't find the page for that.
Marco C.
purchased on 01/05/2024
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3
/5
★★★☆☆
I was a bit scared because my parcel was notified as having been picked up by the recipient at my Relay point, which I hadn't done. When I got there, of course, my parcel was nowhere to be found, but fortunately another bookseller/point relay called to tell me that if I didn't come to collect my parcel, it would be sent back to the sender. I went straight there and luckily it was my order. I'm not pointing the finger at the website, but at the delivery companies, who are more and more often making a mockery of things. But all's well that ends well in my case.
Geoffrey P.
purchased on 05/04/2024
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Answer from 1001hobbies
Thank you for taking the time to share your experience with us. We're sorry to hear about the inconvenience you experienced with the delivery of your package. We fully understand your frustration with this stressful situation. However, we would like to reassure you that we take the quality of our service very seriously and work closely with our delivery partners to minimize such incidents. We will pass on your comments to the delivery companies concerned in order to improve this process. We're delighted that everything went smoothly and that you were finally able to collect your order. Your satisfaction is very important to us and we hope that this kind of problem will not occur again in the future. Thank you again for your understanding and patience. Please don't hesitate to contact us if you need any help or have any other questions.
3
/5
★★★☆☆
It's a shame we didn't know sooner that only one of the two bunches ordered was available, and that we had to wait two months to receive the full order.
Yves L.
purchased on 16/02/2024
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Answer from 1001hobbies
Thank you for your feedback. We are sorry to hear that you were not informed sooner of the partial availability of your order, and we apologize for the two-month delay you had to wait to receive the full order. We understand how frustrating this must have been for you. We are constantly striving to improve our communication and logistical processes to avoid this type of inconvenience in the future. If you have any further questions or concerns regarding your order, please do not hesitate to contact us. We thank you for your patience and understanding, and look forward to serving you better in the future. Best regards,
3
/5
★★★☆☆
Saca out of stock too long
Boubakeur B.
purchased on 25/04/2024
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3
/5
★★★☆☆
The paint does not cover the room well and does not give a good finish even after 2 coats.
Dominique G.
purchased on 18/04/2024
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3
/5
★★★☆☆
Great choice of models but price too high attention to product packaging
Eric C.
purchased on 10/04/2024
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2
/5
★★☆☆☆
The original Trumpeter box containing the model arrived in a sorry state, the preparation for transport was not good.
Vicente A.
purchased on 25/04/2024
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2
/5
★★☆☆☆
I send several messages telling them to cancel the order, I call several times by phone and they never pick up, they answer me two days later saying that unfortunately they have already sent it ... I do not recommend, bad service.
Jesus P.
purchased on 27/04/2024
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Answer from 1001hobbies
Dear customer, We sincerely apologize for the inconvenience you experienced with your order. We regret that you had difficulty contacting us and that it took so long for us to get back to you. We fully understand your frustration and apologize for the inconvenience of shipping your order despite your cancellation request. We take your comments very seriously. We are actively working to improve our responsiveness and availability to avoid similar situations in the future. Your satisfaction is our top priority and we are determined to rectify this situation. If you have any other questions or need further assistance, please do not hesitate to contact us directly. We are here to help you and will do our best to resolve this issue to your satisfaction. Once again, we apologize for any inconvenience we may have caused you.
2
/5
★★☆☆☆
Ordered Ruff Puffs and Viet Congs and APVN....it was so simple! received the Viets and instead of the South Vietnamese, a quadruple 20mm Armory. Called immediately (Tuesday afternoon), the operator told me she would immediately send an exchange voucher...I'm still waiting; no need to buy where it's most expensive to be poorly served!
Thierry B.
purchased on 30/04/2024
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Answer from 1001hobbies
Hello Sir, Thank you for taking the time to leave us this review. We are very sorry that you did not understand that this was a human preparation error and we regret it. We apologize again for this incident. Following our initial discussion, we have sent you the return slip. Our customer service department is very responsive according to the feedback we receive from our customers. We feel that the non-receipt of a return slip does not merit such a mark. We have also asked for this product to be returned immediately. It is currently on order with our supplier and should be delivered around 18/06/2024. It was ordered from our supplier in England, and it is possible that the supplier's order will be slightly delayed due to customs clearance. Thank you for your patience. Best regards, 1001HOBBIES
3
/5
★★★☆☆
Always affix your safety labels to the paint reference.
NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.
Georges L.
purchased on 03/05/2024
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3
/5
★★★☆☆
The box was a little damaged No damage to the boxes
Robert D.
purchased on 24/04/2024
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3
/5
★★★☆☆
It seems to me that the product was new and not resealed with stickers, so I'm a little disappointed.
Jeremy B.
purchased on 01/05/2024
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3
/5
★★★☆☆
Waiting for part of the order for several weeks ...
Lionel R.
purchased on 01/03/2024
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3
/5
★★★☆☆
Delay a little long. Otherwise great!
Lionel R.
purchased on 15/04/2024
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3
/5
★★★☆☆
A real depth of range, with products listed as being in stock...but in reality, they are ordered from third-party suppliers. Don't be in a hurry, as delivery times can be several weeks.
Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!
Frederic V.
purchased on 12/04/2024
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3
/5
★★★☆☆
Disappointed
Frédéric F.
purchased on 03/04/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Model a bit expensive
Eric C.
purchased on 25/03/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
15 days to get a miniature is excessive. As for the Colis Privé carrier, avoid it. Conclusion: can do better.
Patrick L.
purchased on 28/03/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
3
/5
★★★☆☆
Delivery too long
Éric L.
purchased on 01/04/2024
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Answer from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
2
/5
★★☆☆☆
Sent the wrong part
Kees K.
purchased on 03/04/2024
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Answer from 1001hobbies
Hello, Thank you for this information and our apologies. This kind of incident is very annoying for us. To clarify and solve this incident, we would like to ask you for photos (of the codes and of the whole product!) ... we would like to ask you for photos. We look forward to your response. Sincerely 1001hobbies
2
/5
★★☆☆☆
Didn't receive my package, wasn't home and no notification in my mailbox.
Piet V.
purchased on 29/03/2024
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Answer from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
3
/5
★★★☆☆
Dubious advertising of the model I wanted. I asked for clarification by mail and they did not respond. I complained by phone and they told me that they would give me an answer by phone, which they never did. In the meantime, they kept sending me emails to make more purchases. Very long delay in the delivery of the product to the customer compared to their delivery commitment. It gives the impression that they are not a store, but a "hub" that receives orders from customers and then requests the product to a supplier, which greatly lengthens the delivery time to the initial customer and can not answer questions about the product because they do not have it in their store. And all this at a very expensive price, I think 1001Hobbies is one of the most expensive companies in the market and that does not compensate with the service they provide. I have voted them "regular" because in the end the model arrived to me, but I don't think I will buy anything from them again. Thank you very much.
Miguel Angel G.
purchased on 25/03/2024
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Answer from 1001hobbies
I am sincerely sorry for your unsatisfactory experience. We understand your frustration concerning the delivery time and the impression that we are just an intermediary. We take your comments very seriously and we will closely examine our internal processes to improve our service in the future. If you have any other concerns or questions, please do not hesitate to contact us. Once again, we are truly sorry for this disappointing experience and we hope to have the opportunity to regain your trust in the future.
3
/5
★★★☆☆
A long delivery time and a damaged box. This is the second in a row.
Jacky G.
purchased on 28/03/2024
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3
/5
★★★☆☆
Good, but a bit messy to order
Bruno M.
purchased on 11/04/2024
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3
/5
★★★☆☆
Very clear communication, huge offer, on the expensive side
Nikie B.
purchased on 26/03/2024
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Answer from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.