/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Good but delivery times a little too long
Acheteur Vérifié
purchased on 10/06/2014
Translated review
3
/5
★★★☆☆
Two weeks to receive the order. Little or no information during the process. There is no way of knowing if the product is in stock or not, so you buy blindly, since at no time do they inform you, I guess so that you don't refuse. There is also no tracking of the shipment by the courier company. In short, there is room for improvement at all levels.
Comprador Verificado
purchased on 09/06/2014
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3
/5
★★★☆☆
Hello I made an initial purchase from you in complete confidence. On arrival I have a broken item, so I'm disappointed. I think that some fragile items should be more protected. Otherwise the rest is fine. Cord
Acheteur Vérifié
purchased on 09/06/2014
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3
/5
★★★☆☆
There's no doubt that n1001 Maquettes offers a wide choice of products, from hardware models to various products (paints, glues, etc.). However, order processing could be improved. For example, for a payment accepted on 2305, I received a message the same day announcing that the order had been processed, then three messages on the 29th and 31st announcing that the order had still not been dispatched due to a product backlog. It was only on 0206 that I received the dispatch message. At no time was I told what the missing product was, what the expected delay was, nor was it suggested that I give it up or replace it with something else. In short, a beautiful catal
Acheteur Vérifié
purchased on 07/06/2014
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3
/5
★★★☆☆
Great Stuff but SLOW Shipping Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.
Acheteur Vérifié
purchased on 06/06/2014
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Answer from 1001hobbies
Dear Daniel, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Great Stuff but SLOW Shipping Ordered decal sheets which I could not find anywhere else and which were indicated as in-stock. Confirmation e-mail stated 6-8 days delivery time. 14 days after placing order I received an e-mail ""updating"" me and stating items were shipped from Europe and would need to stop at US facility before finally being sent to me. Items arrived well protected in rigid cardboard flat mailer and in great condition after about 4 weeks. Keep in mind that at the same time I placed this order I placed some other orders with vendors in Australia and Singapore. I received those orders in about 1 week via direct international mail as flat packages (just like these decals). Denver (where I live) to Paris distance is 4900 miles. Denver to Sydney is 8300 miles and Denver to Singapore is 9000 miles - get the picture? I don't know why it should take so long to get a flat mailer from 1001, but they really need to work on improving their shipping times. That being said, if I needed something that they had I would be confident ordering from them in the future, but would be aware of the long wait time.
Verified Buyer
purchased on 06/06/2014
Answer from 1001hobbies
Dear Daniel, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
I find that the delivery time is not respected the package arrived opened fortunately that the objects were not damaged ...... on the other hand the models were in conformity with what I had
Acheteur Vérifié
purchased on 06/06/2014
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3
/5
★★★☆☆
EXCELLENT NAVIGATION OF THE SITEFACILITY OF CHOICE EDI CONFRONTORIPETOTEMPI WAITING TIMES A BIT LONG
Acquirente Verificato
purchased on 02/06/2014
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2
/5
★★☆☆☆
Due to a supplier error, I had to wait 2 weeks to receive my order.
Acheteur Vérifié
purchased on 01/06/2014
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3
/5
★★★☆☆
Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but... I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal's resolution center. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them......
Acheteur Vérifié
purchased on 28/05/2014
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Answer from 1001hobbies
Hello Stathis, We apologize once again for the inconvenience and the troubles that occured concerning your order. As a compensation, I am happy to offer you the shipping costs on your next order. Please check your emails to know how to benefit from it. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but… I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal’s resolution centre. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them……
Verified Buyer
purchased on 28/05/2014
Answer from 1001hobbies
Hello Stathis, We apologize once again for the inconvenience and the troubles that occured concerning your order. As a compensation, I am happy to offer you the shipping costs on your next order. Please check your emails to know how to benefit from it. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Good site but needs improvement in speed
Acheteur Vérifié
purchased on 27/05/2014
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2
/5
★★☆☆☆
After waiting 19 days for the order and complaining to the courier company, what else could I say?
Comprador Verificado
purchased on 27/05/2014
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3
/5
★★★☆☆
I placed an order with them and a week ago I received a different material at my home than the one I had purchased. In the last week I have sent them two emails explaining the incident and they have not even answered me.
Comprador Verificado
purchased on 27/05/2014
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3
/5
★★★☆☆
THE PROBLEM WITH ""CHRONOPOST"" IN COMPARISON WITH THEIR CONCURENT IS THAT CHRONOPOST DOES NOT CALL THE CUSTOMER AT ALL??? I WAS AT HOME THE DAY AND TIME CHRONOPOST CAME BUT THE DRIVER ONLY PUT THE NOTICE IN MY MAILBOX!!!!
Acheteur Vérifié
purchased on 26/05/2014
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2
/5
★★☆☆☆
I received the model I had ordered on time, but it was damaged. I returned it immediately, but only received a new copy after 5 weeks. In the meantime, when I called customer service, I was told that they couldn't tell me anything and that I had to write an e-mail ... In short, an after-sales service that's really not up to scratch and really not r
Acheteur Vérifié
purchased on 26/05/2014
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3
/5
★★★☆☆
GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.
Acheteur Vérifié
purchased on 26/05/2014
Translated review
Answer from 1001hobbies
Hello Jack, We are not responsible for the use you make of our products. Please follow the instructions indicated on the products to avoid such problems. Best regards, The 1001modelkits team
3
/5
★★★☆☆
GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.
Verified Buyer
purchased on 26/05/2014
Answer from 1001hobbies
Hello Jack, We are not responsible for the use you make of our products. Please follow the instructions indicated on the products to avoid such problems. Best regards, The 1001modelkits team
3
/5
★★★☆☆
I ordered material on day 652014 on day 752014 I receive an e-mail that the package is readythen nothing.Meanwhile within a week I send 3 e-mails asking for information. No response. Whereupon I contact Paypal and open complaint. The day 1552014 arrives E-mail telling me that the package is ready (but it was not already 'a week before? and I tell him ...)) and that I will be 'sent shortly.The package arrives on 2052014 perfettoben packed and with all the contents directly from France.peccato really for the long time and for the bad communication with the customer (see the other negative reviews all focused same problems) because the store and 'well stocked and deserves. I hope this review will serve to improve (but a lot) this negative side.
Acquirente Verificato
purchased on 20/05/2014
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2
/5
★★☆☆☆
They do not answer my emails and do not give me any information about when they are going to send me my order, it does not seem to me a correct customer service.
Comprador Verificado
purchased on 14/05/2014
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2
/5
★★☆☆☆
The order finally arrived. I don't think I will buy from this company again
Comprador Verificado
purchased on 13/05/2014
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3
/5
★★★☆☆
Despite an item being in stock and an advertisement indicating fast delivery, it still takes several days for the item to arrive. Even after the confirmation e-mail indicating that the parcel has been dispatched, it can take almost 2 weeks. For example, I ordered on April 29 and received a confirmation e-mail on April 30. On May 2 I received an e-mail saying that my order had been dispatched, but to date (May 11) I've received nothing... On the positive side, the item search system is well done, and there's a wealth of items on offer& the rare bird"". It's the shipping time that needs to be improved, especially since you're paying shipping costs for fast delivery.
Acheteur Vérifié
purchased on 11/05/2014
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2
/5
★★☆☆☆
The model and bacler les finition nul
Acheteur Vérifié
purchased on 08/05/2014
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3
/5
★★★☆☆
Both the main packaging and the original box of the toy soldiers arrived punctured and broken. Fortunately, the toy soldiers were intact.
Acquirente Verificato
purchased on 28/04/2014
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3
/5
★★★☆☆
Order well received but the delivery times are very long. 9 to 12 days announced for the economic I do not understand why the times are so long for national shipments. I received my order within 14 days. Unfortunately, one of the models had the box stamped at one corner, fortunately without any damage.
Acheteur Vérifié
purchased on 26/04/2014
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3
/5
★★★☆☆
I EXPECTED BETTER SHIPPING. EVEN THE TIMES WERE NOT QUICK (I paid on March 19 the package was shipped on March 28 it arrived to me on April 4)
Acquirente Verificato
purchased on 09/04/2014
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3
/5
★★★☆☆
The last order I placed on the site did not arrive. Colissimo indicated that it had been returned due to an incomplete address. I sent a mail to 1001 maquettes explaining the problem and asking for the parcel to be sent back to me - giving my address - but I haven't heard anything back.
Acheteur Vérifié
purchased on 05/04/2014
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2
/5
★★☆☆☆
Good company, but suffers from slow shipping and customer service response. Good company, that shipped my item well protected. However, one item was out of stock, and it took them around two weeks to let me know. In that same time, I placed orders with their competitors, got notification of shipping and received my order. When I inquired about the delay, it took a couple of days to get a response. They need to tighten up these areas to really be first class. That said, depending on the item and my need, I would consider ordering from them again.
Acheteur Vérifié
purchased on 31/03/2014
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Answer from 1001hobbies
Hello Mark, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Good company, but suffers from slow shipping and customer service response. Good company, that shipped my item well protected. However, one item was out of stock, and it took them around two weeks to let me know. In that same time, I placed orders with their competitors, got notification of shipping and received my order. When I inquired about the delay, it took a couple of days to get a response. They need to tighten up these areas to really be first class. That said, depending on the item and my need, I would consider ordering from them again.
Verified Buyer
purchased on 31/03/2014
Answer from 1001hobbies
Hello Mark, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Correct order correct packaging correct delivery but I find the shipping costs rather high (750 euros for metropolitan France) and this for a package of 500
Acheteur Vérifié
purchased on 28/03/2014
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