/5
★★★★☆
based on 37021 reviews published
★★★★☆
based on 37021 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Both the main packaging and the original box of the toy soldiers arrived punctured and broken. Fortunately, the toy soldiers were intact.
Acquirente Verificato
purchased on 28/04/2014
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3
/5
★★★☆☆
Order well received but the delivery times are very long. 9 to 12 days announced for the economic I do not understand why the times are so long for national shipments. I received my order within 14 days. Unfortunately, one of the models had the box stamped at one corner, fortunately without any damage.
Acheteur Vérifié
purchased on 26/04/2014
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3
/5
★★★☆☆
I EXPECTED BETTER SHIPPING. EVEN THE TIMES WERE NOT QUICK (I paid on March 19 the package was shipped on March 28 it arrived to me on April 4)
Acquirente Verificato
purchased on 09/04/2014
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3
/5
★★★☆☆
The last order I placed on the site did not arrive. Colissimo indicated that it had been returned due to an incomplete address. I sent a mail to 1001 maquettes explaining the problem and asking for the parcel to be sent back to me - giving my address - but I haven't heard anything back.
Acheteur Vérifié
purchased on 05/04/2014
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2
/5
★★☆☆☆
Good company, but suffers from slow shipping and customer service response. Good company, that shipped my item well protected. However, one item was out of stock, and it took them around two weeks to let me know. In that same time, I placed orders with their competitors, got notification of shipping and received my order. When I inquired about the delay, it took a couple of days to get a response. They need to tighten up these areas to really be first class. That said, depending on the item and my need, I would consider ordering from them again.
Acheteur Vérifié
purchased on 31/03/2014
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Answer from 1001hobbies
Hello Mark, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Good company, but suffers from slow shipping and customer service response. Good company, that shipped my item well protected. However, one item was out of stock, and it took them around two weeks to let me know. In that same time, I placed orders with their competitors, got notification of shipping and received my order. When I inquired about the delay, it took a couple of days to get a response. They need to tighten up these areas to really be first class. That said, depending on the item and my need, I would consider ordering from them again.
Verified Buyer
purchased on 31/03/2014
Answer from 1001hobbies
Hello Mark, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Correct order correct packaging correct delivery but I find the shipping costs rather high (750 euros for metropolitan France) and this for a package of 500
Acheteur Vérifié
purchased on 28/03/2014
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2
/5
★★☆☆☆
I have already said everything in one sentence.
Acquirente Verificato
purchased on 23/03/2014
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2
/5
★★☆☆☆
Long delivery time From order / payment to delivery takes far too long and no clear tracking information other than ""parcel shipped""
Acheteur Vérifié
purchased on 22/03/2014
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Answer from 1001hobbies
Dear Customer, Shipping to Singapore can take a few weeks. Your order was sent on 03/14/14, you should soon receive it. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Long delivery time From order / payment to delivery takes far too long and no clear tracking information other than ""parcel shipped""
Verified Buyer
purchased on 22/03/2014
Answer from 1001hobbies
Dear Customer, Shipping to Singapour can take a few weeks. Your order was sent on 03/14/14, you should soon receive it. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Good, but delivery time takes really long very competitive prices and very good customer service. The only thing that nags me about them is there very long shipping time and costs.
Acheteur Vérifié
purchased on 21/03/2014
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Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Good, but delivery time takes really long very competitive prices and very good customer service. The only thing that nags me about them is there very long shipping time and costs.
Verified Buyer
purchased on 21/03/2014
Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Transport too expensive !!!
Acheteur Vérifié
purchased on 20/03/2014
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3
/5
★★★☆☆
Hello in my order of early march 2014 i ordered a model (the order summary is correct and the invoice too) but it's another one that i received ... i sent a message to [email protected] but no answer! The problem is that what was delivered to me was part of a previous order and so I have a duplicate box which I don't have.
Acheteur Vérifié
purchased on 19/03/2014
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2
/5
★★☆☆☆
For an order placed on March 2, I still have no news on the evening of March 11.
Acheteur Vérifié
purchased on 11/03/2014
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2
/5
★★☆☆☆
It is ultimately just a ""word-of-mouth". It simply collects an order and passes it on to the manufacturer. In my case the order referred to an Italian site the product arrived after a few more days from France. Also found the Victory then on the official Revell site in the online shop at just over $25 practically bought on an Italian site to pay three times as much. Next time I will be more careful
Acquirente Verificato
purchased on 10/03/2014
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2
/5
★★☆☆☆
I find that compared to other competing sites the prices are abnormally high (see for example the Heller Royal Sun 1100 sold at nearly 60% more than normal (among others)). In addition lead times are very long (allow 3 weeks) and moreover items advertised as available are not always proof of a poorly monitored stock situation;Taking OUPS as an example is a tip to follow. Frustrating organization for a model builder looking for accessories to improve basic kits. After 15 days of waiting, I finally finished the model in progress before receiving these famous accessories.
Acheteur Vérifié
purchased on 07/03/2014
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2
/5
★★☆☆☆
I have been waiting 6 weeks for my item I have nothing yet. I have paid in advance. Finally after 7 email they reply saying that it is a fault of the supplier and they are still waiting for the product. This is strange because on the stock of 1001modellbau it says that the item is more than 15 and 25 ouf stock and available. So i like this will take many months i hope they will refund my money. What would 1001modellbau think if they had to wait months for their money? That can't be right!
Verifizierter Käufer
purchased on 06/03/2014
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3
/5
★★★☆☆
Takes too long on delivery Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4. Besides that, I'm happy with the product.
Acheteur Vérifié
purchased on 03/03/2014
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Answer from 1001hobbies
Hello Silvia, Some of our products are shipped from the USA, others are shipped from Europe. This is why the shipment delay can vary, but it is specified for each product. The shipment costs by letter are always at least of 4€, except for France. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Takes too long on delivery Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4. Besides that, I'm happy with the product.
Verified Buyer
purchased on 03/03/2014
Answer from 1001hobbies
Hello Silvia, Some of our products are shipped from the USA, others are shipped from Europe. This is why the shipment delay can vary, but it is specified for each product. The shipment costs by letter are always at least of 4€, except for France. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Failed to deliver, refund eventually received. I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.
Acheteur Vérifié
purchased on 24/02/2014
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Answer from 1001hobbies
Hello Nigel, It seems there was an error in the delivery address you gave us. You may have indicated UK instead of US. Also it seems we did not receive your emails. We apologize for the inconvenience resulting from these misunderstandings. Best regards, The 1001modelkits team
2
/5
★★☆☆☆
Failed to deliver, refund eventually received. I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.
Verified Buyer
purchased on 24/02/2014
Answer from 1001hobbies
Hello Nigel, It seems there was an error in the delivery address you gave us. You may have indicated UK instead of US. Also it seems we did not receive your emails. We apologize for the inconvenience resulting from these misunderstandings. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Problem with packaging You must to pay attencion to prepare shipment. My decals weren't respectively protected. Shipment arrived to me damged. If you send delicate merchandise, please take it in safe packaging (for example cardboard)
Acheteur Vérifié
purchased on 20/02/2014
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Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. We apologize for the inconvenience. Best regards, The 1001modelkits team
3
/5
★★★☆☆
Problem with packaging You must to pay attencion to prepare shipment. My decals wasn't respectively protected. Shipment arrived to me damged. If you send delicate merchandise, please take it in safe packaging (for example cardboard)
Verified Buyer
purchased on 20/02/2014
Answer from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. We apologize for the inconvenience. Best regards, The 1001modelkits team
3
/5
★★★☆☆
When I placed my first order, all the models were in stock, but when they were delivered much later, one model was missing, which led me to place another order and incur additional costs, all due to poor stock management.
Acheteur Vérifié
purchased on 19/02/2014
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2
/5
★★☆☆☆
I ordered a model car to assemble for a birthday party. The website mentions a 48h delivery. The package actually took about 10 days to arrive, which was after the birthday! The car is actually very small, I was expecting something bigger. I certainly won't be buying anything from
Acheteur Vérifié
purchased on 13/02/2014
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3
/5
★★★☆☆
Fast shipment packing ok But model box very damaged (before shipment because carton of package in good condition) Storage or handling problem
Acheteur Vérifié
purchased on 13/02/2014
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2
/5
★★☆☆☆
WELL RECEIVED MY ORDER QUICKLY BUT FORTUNATELY I'M USED TO MAKING MODELS BECAUSE 2 OUT OF 3 ARE EITHER IN RUSSIAN OR ALL IN ENGLISH . MOREOVER, WITH EACH ASSEMBLY ON EACH PAGE THERE ARE NO COLORS INDICATED ON THE PARTS? REFER TO THE PACKAGING? NOT HABIT! I'LL BE HESITATING ON THE NEXT CDES!? TOO SIMPLE AND COMPLICATED AT THE SAME TIME?
Acheteur Vérifié
purchased on 31/01/2014
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2
/5
★★☆☆☆
I ordered on January 17th. I was debited on January 17. 5 calendar days (3 working days) later, on January 22, I received an e-mail stating that your order no. 32571 had been dispatched and that you would be receiving it shortly. On January 31, there was no delivery notice, no delivery, no news. Your telephone service does not answer you are unreachable. I expect a return from you within 24 hours and a commercial gesture on these 2 orders which total more than 340€ TTC. Cordia
Acheteur Vérifié
purchased on 31/01/2014
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2
/5
★★☆☆☆
Order 32661 dated January 21, 2014. The kit arrived on February 6 after a full 16 days despite being marked as immediately available and shipped with DHL. Above all, communications with the customer are deficient: responses to my numerous e-mails about the status of the order have always arrived several days late. One does not run an e-commerce site this way: a customer should be informed promptly especially if his shipment is delayed for any reason.
Acquirente Verificato
purchased on 29/01/2014
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