/5
★★★★☆
based on 37020 reviews published
★★★★☆
based on 37020 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
On the whole, everything went well. One delicate etched part was slightly bent. It could have been packed a little more carefully and sturdily. But it's not a problem. I would be happy to order from you again.
Verifizierter Käufer
purchased on 29/01/2014
Translated review
2
/5
★★☆☆☆
8 days to prepare the order is a long, long time. Order placed on January 12 and shipped on January 20. We are on the 28th and still no receipt or notice of default.
Acheteur Vérifié
purchased on 28/01/2014
Translated review
2
/5
★★☆☆☆
Payment was accepted 1701 for 4 colors I can understand that it is not a major expense but it is not acceptable the site is well structured easy and there is a lot of choice . I remain waiting for someone to answer me ..... Luke
Acquirente Verificato
purchased on 27/01/2014
Translated review
3
/5
★★★☆☆
It should be said that the instructions will be in German and English, as they are very brief.
Acheteur Vérifié
purchased on 26/01/2014
Translated review
3
/5
★★★☆☆
Sloooooow! I've ordered from 1001 Model Kits in the past and everything about the experience was outstanding. This time however, has been so so. I placed my order at the same time as I placed an order from another online hobby shop. I received an auto-email telling me that my order had been processed and I would receive my order in 6 - 8 days. 10 days later I received another auto-email stating that my order had shipped and I would receive it soon. That was 11 days ago. It has been 3 weeks since ordering and still no sign of my product. I received my order from the other hobby shop 2 weeks ago.
Acheteur Vérifié
purchased on 21/01/2014
Translated review
3
/5
★★★☆☆
Sloooooow! I've ordered from 1001 Model Kits in the past and everything about the experience was outstanding. This time however, has been so so. I placed my order at the same time as I placed an order from another online hobby shop. I received an auto-email telling me that my order had been processed and I would receive my order in 6 - 8 days. 10 days later I received another auto-email stating that my order had shipped and I would receive it soon. That was 11 days ago. It has been 3 weeks since ordering and still no sign of my product. I received my order from the other hobby shop 2 weeks ago.
Verified Buyer
purchased on 21/01/2014
3
/5
★★★☆☆
Products nothing to say. Delivery times not in accordance with what is indicated on the site. The products offered are not necessarily in stock contrary to what is indicated and no communication on the part of 1001 maquettes on this subject which makes your order stall without explanations of their initiative. It is supplied after contacting customer service. Customer service rather good, good reception, acceptable responsiveness. Despite these rather annoying problems (order placed one month before Christmas which almost didn't arrive, a large part of the order not in stock, no refund, so I was forced to buy again on the site in a hurry, the order arriving a long time later), I think I'll recommend the company again.
Acheteur Vérifié
purchased on 17/01/2014
Translated review
2
/5
★★☆☆☆
Not good. All loose in bubble wrap. Brush without protection. 7Euro shipping charged for 2.95Eure shipped. NEGATIVE
Verifizierter Käufer
purchased on 08/01/2014
Translated review
3
/5
★★★☆☆
It is ""distressing"" to note that the tags (product available) do not correspond to reality and that the 7 days for the delivery either. I also agree with the previous comment about product prices: you can find cheaper products if you look hard enough... On the other hand, the communication service is excellent and the product is well packaged for transport. My humble, critical and constructive opinion
Acheteur Vérifié
purchased on 03/01/2014
Translated review
2
/5
★★☆☆☆
I find that the product offered is not very well finished and that the whole red vehicle down to the engine is average.
Acheteur Vérifié
purchased on 03/01/2014
Translated review
2
/5
★★☆☆☆
5 stars for me but 2 stars from a relative who i recommended your site to. While I have to say I always had a great experience shopping with you, I was surprised when I had recommended your site to a relative who purchased the 1/350 Uss The Sullivans, intending to give it to me as a Christmas gift. He was told it was in another warehouse and charged his card the 59.00 for the kit. After two weeks he had not heard anything and tried to e-mail you but did not recive a reply. He also noted the price had dropped to 29.00$. Since he did not get a response to his emails he cancelled the order. Thanks for ""listening"" Phil
Acheteur Vérifié
purchased on 02/01/2014
Translated review
2
/5
★★☆☆☆
5 stars for me but 2 stars from a relative who i recommended your site to. While I have to say I always had a great experience shopping with you, I was surprised when I had recommended your site to a relative who purchased the 1/350 Uss The Sullivans, intending to give it to me as a Christmas gift. He was told it was in another warehouse and charged his card the 59.00 for the kit. After two weeks he had not heard anything and tried to e-mail you but did not recive a reply. He also noted the price had dropped to 29.00$. Since he did not get a response to his emails he cancelled the order. Thanks for ""listening"" Phil
Verified Buyer
purchased on 02/01/2014
3
/5
★★★☆☆
The parcel was well protected and complete, but the delivery time was much longer than expected (3 weeks instead of 10 days). It was for Christmas all right, but I would have preferred to have the actual delivery time so that the big kid wouldn't be disappointed and impatient.
Acheteur Vérifié
purchased on 01/01/2014
Translated review
3
/5
★★★☆☆
Odd pricing The items I purchased were fine, but other things I would be interested in were grossly inflated and I had to find them elsewhere.
Acheteur Vérifié
purchased on 01/01/2014
Translated review
3
/5
★★★☆☆
Odd pricing The items I purchased were fine, but other things I would be interested in were grossly inflated and I had to find them elsewhere.
Verified Buyer
purchased on 01/01/2014
2
/5
★★☆☆☆
Delay not respected received after Christmas No comment
Acheteur Vérifié
purchased on 30/12/2013
Translated review
3
/5
★★★☆☆
The site is remarkable, with numerous search criteria etc... As for the number of references, it's truly exceptional! Thousands of items! On the other hand, delivery times are sometimes a bit long. Too bad....But it's still great!
Acheteur Vérifié
purchased on 30/12/2013
Translated review
2
/5
★★☆☆☆
This is the first time I ordered a model from 1001 maquettes. The parcel arrived for Christmas, a Tiger 1 as a 16th Christmas present for our son. But when the boxes were opened, a package of wheels was open and half a wheel was missing. We then sent an email to customer service, which remains unanswered to this day. I was hoping to find a mail-order site I could trust. Unfortunately, I don't think I'll be buying again under these conditions, at the risk of throwing our money away and disappointing others. I would have preferred to give a positive review, but unfortunately I was unable to do so.
Acheteur Vérifié
purchased on 29/12/2013
Translated review
3
/5
★★★☆☆
Lots of choice and very good selection, but big problem with shipping. The advertised delivery time is 5 to 7 days, but the parcel only left 8 days after the order was placed.
Acheteur Vérifié
purchased on 28/12/2013
Translated review
2
/5
★★☆☆☆
Very disappointed in not receiving the item prior to Christmas Placed order on December 9, 2013. There was no indication that there was even a possibility that there would not be sufficient time to receive this item in over 2 weeks. I did call the company and question this when they informed me that it was coming from overseas, but was reassured that it would be received prior to Dec. 25th. When I had not received the item by Christmas Eve, it was necessary to purchase another item. I received the item on the 26th, and now have no use for it, nor do I have any indication of how it can be returned and my money refunded.
Verified Buyer
purchased on 27/12/2013
2
/5
★★☆☆☆
Very disappointed in not receiving the item prior to Christmas Placed order on December 9, 2013. There was no indication that there was even a possibility that there would not be sufficient time to receive this item in over 2 weeks. I did call the company and question this when they informed me that it was coming from overseas, but was reassured that it would be received prior to Dec. 25th. When I had not received the item by Christmas Eve, it was necessary to purchase another item. I received the item on the 26th, and now have no use for it, nor do I have any indication of how it can be returned and my money refunded.
Acheteur Vérifié
purchased on 27/12/2013
Translated review
2
/5
★★☆☆☆
I'm still waiting for my order. My first impression was rather negative, so the delivery time was too long - a child didn't get his present in time yesterday for Christmas. I can't say for sure about the quality.
Acheteur Vérifié
purchased on 26/12/2013
Translated review
3
/5
★★★☆☆
I ordered a product that corresponds to my expectations, but I phoned less than 2 hours after ordering to change the delivery address .... I was assured that my request had been taken into account! I asked for a confirmation email and was told it wasn't necessary But the order arrived at the mauva
Acheteur Vérifié
purchased on 26/12/2013
Translated review
2
/5
★★☆☆☆
Better competitor site
Acheteur Vérifié
purchased on 24/12/2013
Translated review
3
/5
★★★☆☆
At the point of departure of the order (Le Havre) they did not write the street correctly (even though it was only one word) and my telephone number was written with one less number. The qualification of the order reception staff there is poor. Delivery was delayed by 3 days.
Comprador Verificado
purchased on 21/12/2013
Translated review
2
/5
★★☆☆☆
Hello! I placed an order 10 days ago and still my package has not arrived and I have not been notified when I was going to receive it and I had to be the one who has had to get in touch and I still do not have it at home. I think it was MRW's problem but I don't care I should be informed by the two companies.
Comprador Verificado
purchased on 19/12/2013
Translated review
2
/5
★★☆☆☆
1st order on this site and most certainly the last! Minimalist communication, very long shipping time and lousy package! The miniature was in its box and in a rather large carton without any protection! unacceptable when you know how parcels are sent to the post office! Luckily there was no breakage, but it's the 1st time I've seen a professional seller do this!
Acheteur Vérifié
purchased on 18/12/2013
Translated review
2
/5
★★☆☆☆
It is true the supposed large stockage but it does not correspond then the delay in confirming the stock and then the long waiting period to receive the order. To date I have not received anything and no tracking number is provided for the package.
Comprador Verificado
purchased on 13/12/2013
Translated review
2
/5
★★☆☆☆
I purchase and pay for an item on 24-11-2013 the shipment is made on 3-12-2013 because they tell me on 28-11-2013 that the material is not physically present in the warehouse in the same communication they say that I will receive the package within three days having chosen the option """parcel celere 3"" but on 7-12-2013 a new message arrives saying that the delivery days have magically increased to 57. I receive the item on 10-12-2013 (16 DAYS AFTER PAYMENT) In an envelope with bubble wrap the item is fragile and in fact opening the envelope it is slightly damaged ( in a recoverable way thankfully) I don't want to lengthen the time any longer and decide to keep the item as is. In summary it was my worst buying experience in over 10 years of online shopping around the world.
Acquirente Verificato
purchased on 12/12/2013
Translated review
2
/5
★★☆☆☆
Fast delivery but poor quality of the product. Although i have bought several times, this time, I am not happy with the product. I bought a decal sheet for an airplane model scale 1/24. The quality of this sheet was really poor and when I put it into water, the decals broke.
Verified Buyer
purchased on 11/12/2013