/5
★★★★☆
based on 36825 reviews published
★★★★☆
based on 36825 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
My order N°18655 (model NORD 262 and COMET UAT) arrived with half of the parts missing (COMET is missing fuselage and tailplane) and moreover the parts delivered are unusable because very very damaged) I am still waiting for someone to contact me to find out how to proceed for an exchange or refund (every time I call the store they tell me they will contact me but alas I still don't see anything coming! Thank you
Acheteur Vérifié
purchased on 24/05/2013
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3
/5
★★★☆☆
Good for the product, true to the catalog image, not so good for the delivery time (product arrives from a warehouse and is shipped by the site (2 days lost at least) and finally, shipping costs of 5€ and change for a purchase of 289€ are petty. The competition is giving it away, so here's a good id
Acheteur Vérifié
purchased on 13/05/2013
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2
/5
★★☆☆☆
I was satisfied with my first order which led me to recommend Or bad surprise it's been over a month since the order was placed and still nothing. No message to reassure me except when I call again. My credit card has been charged and I'm starting to worry.
Acheteur Vérifié
purchased on 03/05/2013
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3
/5
★★★☆☆
Good only small downside box a little damaged otherwise good
Acheteur Vérifié
purchased on 02/05/2013
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2
/5
★★☆☆☆
To sum up, I placed two orders with them and had problems each time. In addition, I had to return a product that was not the right one to my chain.
Acheteur Vérifié
purchased on 23/04/2013
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3
/5
★★★☆☆
Everything is ok but no order tracking we are in the dark about delivery time
Acheteur Vérifié
purchased on 22/04/2013
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2
/5
★★☆☆☆
The delivery time is unacceptable!
Acheteur Vérifié
purchased on 22/04/2013
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3
/5
★★★☆☆
The lead time from order to delivery is simply too long.
Verifizierter Käufer
purchased on 22/04/2013
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2
/5
★★☆☆☆
Very large choice of models and accessories. But because there is always a but delivery times are too long several orders already placed and do not be in a hurry to receive his order Last order placed April 4 received April 17 and more a product error. Be careful you have competitors much faster (place 2 orders one at 1001 maquette and another at a competitor place orders at the same time the designer deliver in 4 days while 2 weeks for 1001 maquette and with a product not delivered because out of stock although it was available to order) Soyer p
Acheteur Vérifié
purchased on 21/04/2013
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3
/5
★★★☆☆
Indeed I ordered on 1001maquette recently the order was well taken into account and the money well withdrawn on my account the product of my order had taken delay for the sending thus a small e- mail to recall my order had been made themail to remind my order had been made on March 27 I received an e mail in return telling me that it was gone and that I would receive it soon we are April 11 and still nothing in the meantime I ordered on another site donation I received my order a few days later personally I would not order more on 1001maquette I was disappointed yet there are things that I like and that I would have ordered from eu these well too bad
Acheteur Vérifié
purchased on 11/04/2013
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3
/5
★★★☆☆
I have been waiting for 2 weeks for the subsequent delivery of my complaint: Soviet T-55AD 1:35 Unimodel Panzer- Modellbau 232 UNIM 232 unit price 2499 Euro invoice number: DE015618 from 10.03.2013
Verifizierter Käufer
purchased on 01/04/2013
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2
/5
★★☆☆☆
I am very disappointed because the delivery time announced has not been respected.after ordering 24 to 48 hours announced package received 1 week and a half later when at the time of ordering the products was
Acheteur Vérifié
purchased on 30/03/2013
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2
/5
★★☆☆☆
1001 maquettes makes a mistake in my order and I report it. They ask me to send back the defective item at my expense and offer me free shipping on my next order?! Too nice guys! You're bordering on complete amateurism! I'm done with them
Acheteur Vérifié
purchased on 29/03/2013
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3
/5
★★★☆☆
Once I received the model, it didn't look at all like the one on the site, with its torn packaging... in short, bo!
Acheteur Vérifié
purchased on 29/03/2013
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2
/5
★★☆☆☆
Hello Sir and Madam, I'm writing to inform you that my order has arrived a second time in poor condition. The order concerned flat paint for copper and white decals. When I placed my first order for copper decal paint, it arrived crumpled, so I sent you a message to let you know so that my next order wouldn't arrive in the same condition. Unfortunately, it arrived crumpled again.
Acheteur Vérifié
purchased on 26/03/2013
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2
/5
★★☆☆☆
Order received 1 MONTH after payment. Computer problem when placing the order but parcel sent anyway as an economy parcel. 1001 maquettes could have made up for this by sending a parcel.
Acheteur Vérifié
purchased on 17/03/2013
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3
/5
★★★☆☆
I didn't understand why the Chronopost delivery took so long....more than a week from order to receipt.
Acheteur Vérifié
purchased on 15/03/2013
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2
/5
★★☆☆☆
10-day wait is too long
Acheteur Vérifié
purchased on 20/02/2013
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3
/5
★★★☆☆
I ordered 15 days ago 14 boxes of figurines for my children 137 euros well received except that one is missing I called and the person I had told me 5 days ago now that I will receive an email I at
Acheteur Vérifié
purchased on 16/02/2013
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2
/5
★★☆☆☆
I have been disapointed so far because I received the wrong order and have had no response from customer service to date... The processing of my order seemed to be OK. I received timely updates regarding when the products would be received for shipping. I also received a notice when the order was being shipped. I received a shipment in 2 to 3 days as was stated. However, I received the incorrect shipment. My order #14439 was not what I received. I received order #14539 which is not mine. I have sent 2 e-mails to customer service ([email protected]) and have had no response yet. The Website states that Customer Service is important to them. I have seen no evidence to date. A customer service telephone number for English speaking customers would be helpful. I am awaiting a response regarding what to do with the incorrect shipment I received and what is the status of my order for which payment was accepted.
Acheteur Vérifié
purchased on 13/02/2013
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Answer from 1001hobbies
Dear sir, I am sorry, it seems that we inverted the items with another customer: I will send you in a separate email the address of the other customer where you can send the wrong items: he will send you the correct item. Nick Customer service
2
/5
★★☆☆☆
I have been disapointed so far because I received the wrong order and have had no response from customer service to date.. The processing of my order seemed to be OK. I received timely updates regarding when the products would be received for shipping. I also received a notice when the order was being shipped. I received a shipment in 2 to 3 days as was stated. However, I received the incorrect shipment. My order #14439 was not what I received. I received order #14539 which is not mine. I have sent 2 e-mails to customer service ([email protected]) and have had no response yet. The Website states that Customer Service is important to them. I have seen no evidence to date. A customer service telephone number for English speaking customers would be helpful. I am awaiting a response regarding what to do with the incorrect shipment I received and what is the status of my order for which payment was accepted.
Verified Buyer
purchased on 13/02/2013
Answer from 1001hobbies
Dear sir, I am sorry, it seems that we inverted the items with another customer : I will send you in a separate email the address of the other customer where you can send the wrong items: he will send you the correct item. Nick Customer service
2
/5
★★☆☆☆
Recommend me if you are in a hurry to receive them cordially
Acheteur Vérifié
purchased on 07/02/2013
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2
/5
★★☆☆☆
Model enthusiast without being a""pro"" I consume 2 to 3 models per month I bought them mainly in various local shops on the advice of a friend I tried your site the choice there is interesting..................................but long postponed delays.................and out of stock................. have cooled!!!!!!! As I said in a recent letter....................2 ORDERS 2 PROBLEMS this does not augur well !!!!!!!!!!!!!!!! I'm disappointed and it's do
Acheteur Vérifié
purchased on 02/02/2013
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3
/5
★★★☆☆
Product Sent to the Wrong Address! I ordered 4 airplanes from Canada to be sent to my son in a different province. The order was placed on Jan. 13,2013 and it arrived on Jan. 29,2013-over 2 weeks for delivery is unacceptable. More importantly, the planes arrived at my home and now I have to pay shipping to send them to him. Very disappointing!
Verified Buyer
purchased on 01/02/2013
Answer from 1001hobbies
Dear customer, The shipping address you provided was in Port Sidney, and the invoicing address in Vancouver. Maybe you made an error while ordering ? I am sorry for the hassle anyway. Sincerely, Nick 1001modelkits.com
3
/5
★★★☆☆
Product Sent to the Wrong Address! I ordered 4 airplanes from Canada to be sent to my son in a different province. The order was placed on Jan. 13,2013 and it arrived on Jan. 29,2013-over 2 weeks for delivery is unacceptable. More importantly, the planes arrived at my home and now I have to pay shipping to send them to him. Very disappointing!
Acheteur Vérifié
purchased on 01/02/2013
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Answer from 1001hobbies
Dear customer, The shipping address you provided was in Port Sidney, and the invoicing address in Vancouver. Maybe you made an error while ordering? I am sorry for the hassle anyway. Sincerely, Nick 1001modelkits.com
3
/5
★★★☆☆
Apart from the comment concerning the age precision, I found the service very good in terms of communication by e-mail for rectification or addition of information in the course of sending if there is a reception problem.
Acheteur Vérifié
purchased on 31/01/2013
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3
/5
★★★☆☆
Hello, I've ordered a Corsaire model from trumpeter at 132. You had it in stock. This one was ordered I believe on December 22 and after two letters of complaint on my part I only received it on January 10. I'm not complaining about the quality of your products, but your shipping service leaves a lot to be desired.
Acheteur Vérifié
purchased on 30/01/2013
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3
/5
★★★☆☆
This site is not bad except for the delivery times, which need to be improved, but okay.
Acheteur Vérifié
purchased on 26/01/2013
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3
/5
★★★☆☆
No order confirmation, delivery was a long time coming, an inquiry on my part was not answered and last but not least a high customs fee because the items were not declared correctly. This was definitely my last order from this store.
Verifizierter Käufer
purchased on 26/01/2013
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3
/5
★★★☆☆
Beautiful site. large selection of all kinds easier to order than to receive exaggeratedly long delay after ordering despite the Colissimo fast rate +3 euros all without any communication
Acheteur Vérifié
purchased on 25/01/2013
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